Childline provides vital support during pandemic

As Scottish Government extends lockdown, Childline reveals how the past three weeks have affected children

NSPCC launches ‘We’re still here for children’ – an emergency appeal to raise vital funds to support children and families across the UK

Childline has revealed it has seen almost 400 children in Scotland getting in touch due to Coronavirus (COVID-19), with about three quarters of the contacts in the latter three weeks.

The 390 counselling sessions have been held between the end of January, when the first cases of coronavirus were identified in the UK, and April 8. A large proportion of the sessions have taken place since the Scottish Government announced social distancing rules, schools’ shutdown and the lockdown in close succession.

Since the end of January, there have been 2,200 counselling sessions with children across the UK about the issue, with 1,700 contacts since measures were announced.

In more than half of the contacts, Children talked about concerns over their mental or emotional health.

Despite Childline having to close the night service for the first time and having a 30% drop in volunteer hours, due to counsellors having to self-isolate, it’s battling to still be there for children across the UK.

Kat McMahon, a volunteer counsellor at Glasgow’s Childline base, said: “At the moment, young people are contacting us with the same kinds of concerns as they usually do, such as family arguments, sexual abuse and suicidal thoughts but everything seems amplified.

“On top of their existing anxieties about what it is happening in their lives, they are now struggling with the anxiety around the lockdown and Covid. Some have fears about their families catching the virus and many are struggling being away from school and their friends.

“For children living in homes where physical, emotional or sexual abuse is happening – there is now no escape for them. We hear from some young people who say they feel trapped because they cannot leave the house.”

Dave Black, a volunteer counsellor at Aberdeen’s Childline base, said: “At the moment, young people are not getting their usual support in the community, with the closure of many public services, and we are hearing how this is impacting on them and causing distress.

“This situation is challenging for anyone but if you are already struggling it can be extremely difficult. Children are saying they are missing school – for some, school is their safe place and where they get support and fed.

“Some of these young people don’t have anyone to talk to and Childline is absolutely critical for them to be able to share and get some support.”

The NSPCC, which runs Childline, is growing increasingly concerned about the number of children who will experience abuse or neglect due to the impact of Coronavirus.

During the past week Childline has delivered 363 counselling sessions across the UK where children have experienced physical, sexual, emotional abuse or neglect – up nearly a fifth from the week before. Counselling sessions about physical and emotional abuse increased by 36% and 31% respectively during this time.

One 15-year-old girl told Childline: “I am not happy at home. My parents are physically abusing me – it’s happening quite often now since schools closed and I’m really scared.

“They hit me and often it leaves me with bruises. I really want to get out of the house and be somewhere safe and happy. I’m scared that my parents will get angry and hurt me more if I tell someone.”

In the past few weeks Childline has heard from children whose parents have lost their jobs and are under growing financial pressure, as well as from young carers struggling to look after their siblings whilst their parents fall sick with Coronavirus symptoms. Childline is also hearing from children who have had suicidal thoughts and talk about feeling trapped and isolated.

To continue to support children during this challenging period, and to adapt to the ever-changing situation, the NSPCC has launched its emergency appeal ‘We’re still here for children’.

The NSPCC is urging the public to visit its website and donate £10 to help fund vital services like Childline, so the charity can continue to answer calls and be here for the young people who desperately need someone to talk to, especially when home isn’t a safe place.

To support the appeal, the NSPCC has launched a new TV ad which features a Childline counsellor talking after a shift about the vital importance of the service.

Peter Wanless, CEO of NSPCC, said: “At this uncertain time when children’s lives have changed so dramatically the NSPCC needs to be there as a reassuring voice for those worried about their children and for the most vulnerable in our society.

“Sadly, we know that for many children, home isn’t a safe place and they need our Childline counsellors more than ever. This is the greatest challenge we’ve faced in decades and we are calling on the support of the public to help us ensure we can still be here for children.”

Dame Esther Rantzen, Founder of Childline, said: “The world is an unfamiliar and very frightening place for thousands of children across the UK at the moment.

“We know that school no longer provides the sanctuary it once did and many young people are having to face unprecedented challenges at home without the vital support networks that normally surround them. Childline is more crucial than ever as a safe way children can reach out for help. We really are, as one volunteer counsellor told me, the fourth emergency service.

“Now more than ever we must continue to be there for the young people who desperately need us, no matter what. We don’t know what other challenges lie ahead, but we want to be prepared to weather any storm so that we can be there for children. That is why we are urging the public to get behind our very important emergency appeal and donate £10 so that we can provide essential support.”

Demand for Childline increases as Scottish schools close

Hundreds of children across the UK counselled over impact of Coronavirus outbreak
Almost 20 per cent of these counselling sessions delivered in the Aberdeen and Glasgow Childline bases

Childline has experienced an unprecedented demand for its services as the Coronavirus (COVID-19) pandemic starts to affect children’s lives.

There have been over 900 counselling sessions with children and young people about Coronavirus so far, nearly two thirds of which (597) took place last week (16-22 March), as parents started working from home and school closures were announced.

Almost 20 per cent (167) of these counselling sessions were delivered from the Aberdeen and Glasgow Childline bases.

Support for children worried about Coronavirus hit a peak on Wednesday 18 March – the day the Prime Minister confirmed UK schools would shut – with Childline delivering 121 counselling sessions on the issue in just one day.

Over half of young people who spoke to Childline last week about Coronavirus were counselled for their mental and emotional health as they struggled to cope with issues like isolation, arguments at home and the removal of professional support from schools and the NHS.

One teenage girl told a counsellor: “I feel really anxious, upset and lonely. The news has made my mental health worse but my CAMHS appointment has been cancelled and school has closed. I’m stuck at home having a horrible time because my sisters are bullying me because I’m autistic.”

NSPCC Scotland are in discussions with the Scottish Government and local authorities to give Childline staff key worker status as they battle to keep the vital service running, and continue to support children through this public health emergency.

While the service has reduced slightly since some volunteer counsellors have been told to self-isolate, it continues to be a lifeline for some of the most vulnerable children.

Last week Childline delivered over 50 counselling sessions with children who were having suicidal thoughts, exacerbated by Coronavirus as they felt trapped and isolated.

Other issues raised have included school work and family relationships, as children sense the seriousness of the situation through their parent’s reactions.

One girl told Childline: “My mum is being very distant with me and I am usually very close to her, it’s really upsetting me. My mum and I have a good relationship but she’s really obsessed with the news and she won’t hug me or get very close to me. It scares me to think this will go on for months. She constantly talks about the Coronavirus and my anxiety is getting worse.”

Most of the young people Childline has been supporting on the impact of Coronavirus are 12-15-year-old girls.

Dame Esther Rantzen, Founder of Childline, said: “Our dedicated volunteers are on the frontline supporting children through this public health emergency, and we couldn’t do it without them.

“Sometimes young people find it difficult to share their anxieties with their parents, for fear of worrying them further. So, it is important that families talk about their feelings, together.

“We are hearing from children who have been cut off from vital support networks such as school, and friends, and that has increased their feelings of loneliness and vulnerability. They may have pre-existing mental health issues which are exacerbated by the current crisis.

“Childline needs your help to let children and young people know that we are still here for them, and if they need someone to turn to, they can contact Childline via our website or on the phone.”

Peter Wanless, CEO of NSPCC, said: “The 24/7 news cycle about Coronavirus is causing huge worry and anxiety in young people – particularly those who are already coping with many other issues in their lives.

“Childline provides an essential service to vulnerable children, some of whom may be in a life-threatening situation, which is why our staff and volunteers are working tirelessly to keep Childline running.

“While we are all facing events unprecedented in modern time keeping children safe and providing them with a space to talk about their concerns is our number one priority.”

As well as calling Childline’s free confidential helpline on 0800 11 11, young people can also send emails to trained counsellors or receive support online via one-to-one chat by visiting childline.org.uk or by downloading the For Me app.

Five suicidal children A DAY helped by Childline in Scotland

NSPCC launches Kids In Real Life (#KIDS_IRL) to save young lives, in real life
Hard-hitting campaign backed by Childline founder Esther Rantzen

The NSPCC has revealed that on average five children a day in Scotland are receiving help from its Childline service as they struggle with suicidal thoughts and feelings.

In 2018/19 Childline delivered 1,781 counselling sessions to young people in Scotland, who were plagued by a sense of despair – a 90% increase from three years ago.

The total number of counselling sessions in the UK for this concern was 24,447 in 2018/19 – with most of those reaching out being teenagers, but there has also been a sharp rise in under 11s receiving help (87% since 2015/16).

Young people contacting Childline with suicidal thoughts and feelings cited specific concerns about mental health, self-harm, family relationships and problems at school and college. Girls were more likely to talk about these feelings, with five times as many receiving counselling sessions than boys.

In response, the NSPCC is today launching a nationwide campaign – KIDS In Real Life – urging the public to help them save a child’s life, in real life.

#KIDS_IRL is highlighting that with so much of childhood today happening online, there are more ways than ever for children to hide how they really feel.

But behind the filters, feed and emojis, many of them are suffering. Some are even thinking about taking their own life.

The NSPCC is calling on people to show their support through a ‘Pledge to Protect’ and make a donation to fund vital services like Childline, which are there for children and teenagers when they have nowhere else to turn.

#KIDS_IRL is being brought to life by a series of hard-hitting films and adverts to raise awareness of the struggles many children and teenagers face across the country.

The stories of children and young people featured throughout the campaign are based on real life experiences of young people who have contacted the NSPCC.

Hollie suffered from chronic anxiety as a teenager which led her to try and take her own life. She says she was saved by Childline: “Following a suicide attempt I contacted Childline and spoke to a counsellor about how I was feeling. It was that conversation that stopped me from trying to take my life again when I got off the phone.

“Over the next couple of years, I stopped talking, walking, eating and taking care of myself. There were also more stays in hospital.

“Yet despite not talking to anyone, I would often call Childline and chat to a counsellor when I was feeling low. The service was my lifeline during my darkest hours.”

Since launching its online chat service, the demand for support and advice from Childline has continued to rise.

Esther Rantzen, Founder and President of Childline, said: “When we launched Childline in 1986, the majority of calls were from young people describing pain caused by someone else, this could include abuse, bullying or neglect.

“But over the last ten years we have seen a rise in the number of children describing their feelings of such intense unhappiness that they tell Childline they want to end their own lives. It is deeply disturbing that we have reached a point where, on average, 67 children a day are receiving help for suicidal thoughts and feelings.

“This new campaign highlights that many of these profoundly unhappy young people hide their feelings to those around them online, bottling up their suicidal thoughts which may become overwhelming.

“Worryingly we don’t have the resources to be there for every child who needs us, which is why it is so important the public get behind #KIDS_IRL and supports the NSPCC in their mission to be there for all the young people who reach out in their darkest hour.”

Childline prepares to support children through their darkest hours this Christmas

Actor and Ambassador for Childline Natalie Dormer joined a night shift
NSPCC ‘Light For Every Childhood’ Christmas Appeal shines a light on children needing help in December
Hundreds of children in Scotland contact Childline over festive period

Childline is preparing to help hundreds of young people in Scotland across the festive period – day and night – including many struggling to cope with mental health problems.

In 2018/19 the NSPCC service delivered 7,157 counselling sessions across the 12-day period over Christmas and New Year, with nearly 400 sessions being held with children and teenagers in Scotland.

Childline in Glasgow is one of three service bases across the UK that answers calls and contacts throughout the night, and will be during this Christmas period.

Almost 900 of the sessions held with children across the UK over the festive period last year were between midnight and 7am.

And more than half of those seeking support through the night were struggling with mental health issues, self-harm and in the worst cases, suicidal thoughts and feelings.

Helping to shine a light on all the children and young people contacting Childline this Christmas during the darkest hours – and the volunteers who will be supporting them – is Game of Thrones star Natalie Dormer.

The actor and ambassador for Childline who recently visited the service at night, said: “The calls that came in, to be quite honest, sideswiped me. Within the first 25 minutes there were two suicide calls with counsellors helping the young people through the reoccurring thoughts that were haunting them.”

More than a hundred children and young people across the UK received counselling for suicidal thoughts and feelings between midnight and 7am during the 12-day period last Christmas and New Year.

Childline is the only service available to children and young people, whatever their worry, 24/7 throughout the Christmas holidays.

One 13-year-old girl who contacted Childline during the night said: “I feel really down tonight. I have a counsellor who I see regularly and who I would usually go to for support but I will not be able to get hold of them because it is the Christmas holidays.

“I was told I could speak to someone at Childline. I have anxiety and find it difficult to cope and have tried to kill myself before. I don’t want to live but don’t want to upset my family.”

Due to demand and a shortage of resources, Childline is only able to help two in every three children that contact them in December and during the rest of the year.

In response, the NSPCC Christmas Appeal ‘Light for Every Childhood’ is calling for donations and more volunteers so Childline can be there around the clock for every child and young person.

Dame Esther Rantzen, Childline founder and President, said: “Christmas is the time of year we think about children, and most of them are happy, excited and loved.

“But many of the young people that contact Childline are unhappy, abused and neglected. One of them told me: ‘Christmas is like looking through a window, seeing happy families warm and loved while you are standing outside in the dark and cold.’

“For some young people, Christmas can be the hardest time of year, when their problems feel magnified, making them even more isolated than ever. At Childline we must be there for every young person that needs us. But to achieve this we urgently need the public’s help, which is why it is vital they support the NSPCC Christmas Appeal ‘Light for Every Childhood’.”

Just £4 pays for Childline to answer a call with a child in need of support, to donate visit the NSPCC website.

View the full film of Natalie Dormer joining one of Childline’s night shifts.

Childline counsels rising number of children about sexual exploitation

Childline Annual Review 2018/19 released
12 counselling sessions a day with children who’ve been groomed & forced into sexual activity
More than 200 contacts from children in Scotland about this issue in 2018/19
Charity calls for teacher training on improved personal and social education
Other major concerns include: mental health issues, family relationships & suicidal thoughts

Childline’s annual report has revealed the service carried out on average 12 counselling sessions every day in 2018/19 with children who have been sexually exploited.

The NSPCC’s round-the-clock service delivered 4,500 counselling sessions – up 16 per cent from the previous year – to children and young people, the youngest aged nine, who were coerced or forced into sexual activity. More than 200 of these contacts were from children living in Scotland, which was a 28% increase from the previous year.

In more than a third of counselling sessions young people disclosed they were targeted online – usually through social media or video games – often by their peers or people known to them.

Most commonly children received help from Childline because they were forced to perform or watch sexual acts or had been persuaded into sending naked images or videos of themselves – some were threatened with the images being told they would be shared with friends and family.

In the total number of counselling sessions about sexual abuse (8,841) exploitation featured in more than half.

Young people told Childline their experience with sexual exploitation also included receiving affection or gifts in exchange for sexual activities.

To help address the problem the NSPCC is calling on the Scottish Government to provide proper training to teachers so they can deliver effective and relevant lessons about healthy relationships, consent and sex; and support young people to get help from a trusted adult.

One 15-year-old girl told a counsellor she was feeling suicidal after being sexually exploited by a gang of boys:

“I never thought I would ever be the sort of person who could be sexually exploited. One day I met up with some boys and they made me feel worth something. It started off small, complimenting me, stroking my hair. One day one of them started kissing me so I pushed him away and said no, but he wouldn’t stop.

“I ended up having sex with him because I was scared about what would happen if I said no. This pattern continued between the gang. I didn’t see a problem with it until school found out and told me what was happening was a crime.”

The Childline Annual Review also shows the biggest jump – up a quarter – in the amount of 16-18 year olds receiving counselling for sexual exploitation.

An 18-year-old girl revealed to Childline:

“When I was younger I kept going online to talk to people mainly because I felt so alone. Some older guys started chatting to me and I sent nude pictures and videos of myself to them. I got compliments and didn’t know how to say no.

“Most of them knew I was just 13 and some of them threatened to post the pictures online if I didn’t send more. I feel sick just thinking about it and feel so insecure about this all coming back to haunt me.”

Matt Forde, National Head of Service for NSPCC Scotland, said: “Sadly, we are hearing from young people every day who are being manipulated or blackmailed into carrying out sexual acts. For many this impacts on their mental health and leaves them feeling isolated from the people closest to them. Some turn to self-harm, alcohol or substance misuse as ways of coping with their experiences.

“Everyone must be prepared to confront this problem, from government right through to schools, parents, professionals, and us at Childline. Earlier this year, the Scottish Government made 16 recommendations after reviewing personal and social education in its schools.

“It needs to now ensure that when these recommendations are implemented, teachers are confident to deliver the improved messages. Childline needs to recruit more volunteers to make sure they can be there for every child who needs our help, at all times of day and night.”