Social security support to help eligible people with heating costs
Money to help with heating costs is on its way to around 400,000 people on low incomes through the Scottish Government benefit Winter Heating Payment.
Winter Heating Payment is paid in batches to eligible clients, with the first payments paid this week. The majority of people will receive their payment by the end of January 2024.
This annual payment of £55.05 targets low-income households that have additional need for heat, including households with young children, disabled people and older people, providing stable, reliable support every winter.
Winter Heating Payment was first paid in winter 2022-2023 and replaces the DWP Cold Weather Payment. Unlike the DWP benefit that was reliant on the weather being sufficiently cold for a sustained period of time, Winter Heating Payment guarantees that everyone who is eligible will receive a payment every year, no matter the weather.
The majority of people eligible for Winter Heating Payment who were already getting qualifying benefits during the week of 6- 12 November will get it automatically, with no need to apply. It is paid through Social Security Scotland and people will get a letter to let them know they are eligible.
Social Justice Secretary Shirley-Anne Somerville said: “We are investing around £22 million this winter through Winter Heating Payments to support 400,000 people on low incomes across the country at a time when they are struggling with the cost of living crisis and higher energy bills.
“Winter Heating Payment guarantees that everyone eligible will get a payment every year, rather than the UK Government approach of requiring the weather being sufficiently cold for a sustained period of time.
“Our annual, reliable payment will support people on low incomes with the costs of heating their homes throughout the winter, we know it is harder for these households to spend more money to heat their homes.
“The vast majority of people will receive the payment automatically either this month or next.”
The UK Government’s Cold Weather Payments triggers a £25 payment only when the average of the mean daily temperature recorded for 7 consecutive days was equal to or below zero degrees. In contrast, the Scottish Government’s Winter Heating Payment provides reliable financial support through an automatic £55.05 payment, no matter the weather.
An individual may be eligible to receive Winter Heating Payment if they are in receipt of any of the following benefits: Pension Credit, Income Support, income-based Jobseekers Allowance, income-related Employment and Support Allowance, Universal Credit and Support for Mortgage Interest.
As with the UK Government’s Cold Weather Payments, additional qualifying criteria for some of these benefits may also need to be satisfied, for example in relation to disability premiums paid to the client or if a disabled or young child is in their household.
The latest paper in the Building a New Scotland series, Social Security in an independent Scotland, published this week, outlined how a Minimum Income Guarantee could ensure everyone can achieve a dignified standard of living.
The proposals included how a Minimum Income Guarantee could:
be set at a higher rate than current UK Government benefits and respond to real changes to the cost of living
enable all households to live with financial security
ensure those who are able achieve the minimum income level through fair and accessible paid work
"For too long, Westminster's approach to social security has provided inadequate financial support."
Social Justice Secretary @S_A_Somerville sets out how an independent Scotland could deliver a new approach, based on dignity, fairness and respect.
Social Justice Secretary Shirley-Anne Somerville said: “With limited powers, the Scottish Government has already delivered transformative social security benefits that have made a real difference to people’s lives. Due to the policies of this government, an estimated 90,000 fewer children are expected to live in poverty this year.
“However, we want to go further and that is why we have proposed that a Minimum Income Guarantee could be introduced in an independent Scotland to ensure everyone has enough support to not only survive, but to thrive.
“The UK approach to social security has provided inadequate levels of financial support and has eroded the effectiveness of the safety net. It is only with the full economic and fiscal powers of an independent nation that we can use all the levers other governments have to tackle inequalities in Scotland.”
Christmas letter will remind families to use money on card
Hundreds of people who get the Scottish Government’s Best Start Foods benefit will receive a pre-Christmas reminder urging them to spend large balances which have built up on their cards.
Letters will be sent by Social Security Scotland to cardholders who have accrued balances of £600 or more.
Best Start Foods is money £19.80 every four weeks by pre-paid card during pregnancy and for any children between one and three years old. The payment increases to £39.60 from birth until the age of one.
The card can be used to help with the cost of milk and healthy foods like fruit, vegetables and eggs as well as first infant formula.
People who get the card need to activate it by calling 0808 196 1687 – then it is topped up every four weeks.
However, a small number of people who get it have either never activated the card or stopped using it – meaning balances build up.
It’s this group who are being reminded they have money to spend.
After receiving the first of these letters, more than 100 cards have since been activated and tens of thousands of pounds spent by recipients.
Cabinet Secretary for Social Justice Shirley-Anne Somerville said: “We want to ensure people get access to every bit of financial support to which they are entitled.
“It’s part of our approach to social security to make sure that we treat people with dignity, fairness and respect and that they’re not obstructed or ignored.
“Our message to people who get Best Start Foods is to look out their cards and check balances. It’s simple to do, either online or at cashpoints.
“The money can be a big help to families dealing with the costs of Christmas and New Year.”
Having to pay for a funeral can cause extra strain for people at what can be a difficult time.
That’s why, during National Grief Awareness week, we want to highlight the services and benefits available from Social Security Scotland, which may help to ease financial worry and reduce paperwork for people.
Through our Bereavement Service specially trained experienced and compassionate expert client advisers provide help to people who need to update us about benefit payments after a death.
With just one phone call, people can report the death of a family member, friend or loved one directly to one of our advisers. At that point, our adviser will take the necessary information for all payments that need to be cancelled.
Our Bereavement Service is also connected to the UK-wide ‘Tell Us Once’ scheme, which lets most government departments and local authorities know when someone dies. The system allows us to automatically follow up with any actions without the need for people to send information separately. This helps take away some of the worry people have about more administrative tasks at this upsetting time.
Our client advisers are helping make a difference to our clients at a time when they may be feeling vulnerable and overwhelmed. A client adviser from our Bereavement Service, said: “Clients are grateful for being made aware of services like Tell Us Once which they can use to report the death once and all relevant departments will be notified.
“We make the caller aware of further assistance that may be available to them such as Funeral Support Payment or Bereavement care.
“Sometimes the caller may just want to talk about their experience of losing a loved one and we will lend a listening ear.”
Our client advisers can also signpost and help eligible people to apply for Funeral Support Payment, which helps pay towards funeral costs for people on low incomes getting certain benefits.
It can be paid either to parents and families or the funeral director who is helping to plan the funeral. In Scotland, local authorities cover the burial or cremation costs for a baby, child or young person aged 17 or under.
Since launching Funeral Support Payment in September 2019, we have approved over 32,600 applications, providing more than £37.8 million of support for people and families.
People can apply for Funeral Support Payment online, via a paper application form or by calling us free on 0800 182 2222 and asking to speak to the specially trained bereavement team.
Total spending on five family payments passes £596 million
The families of more than 323,000 under-16s were benefitting from Scottish Child Payment at the end of September, official statistics show.
Figures published today show the payment of £25 per week was reaching 323,315 children – an increase of more than 7,000 compared to 30 June 2023.
The Scottish Fiscal Commission had forecast that the average number of children receiving support in 2023/24 would be 309,000.
Today’s statistics release also shows that the combined overall amount paid out across Social Security Scotland’s five family payments, since they launched, is more than £596 million.
That’s made up of £458.5 million for Scottish Child Payment and £138.1 million for the rest of the five family payments – Best Start Foods and three Best Start Grants (Pregnancy and Baby Payment, Early Learning Payment and School Age Payment) combined.
The average time taken to process applications has also improved across the five family payments.
For Scottish Child Payment, the average wait was six working days in September, down from 13 working days in June.
For Best Start Grant and Best Start Foods, the average wait was four working days, down from 12 over the same period.
Cabinet Secretary for Social Justice Shirley-Anne Somerville said: “As the First Minister has made clear, tackling child poverty is a key mission for the Scottish Government and these figures show we are reaching more of the children and young people who need our help. We’re doing it more quickly too.
“It is estimated that Scottish Child Payment will lift around 50,000 children out of poverty in the current financial year.
“Our work with this uniquely Scottish benefit is in stark contrast with the UK Government’s approach of continued austerity, further outlined in the Chancellor’s Autumn Statement last week.
“Scottish Child Payment, Best Start Foods and our Best Start Grants provide a robust safety net and are among many actions we are taking in government to lift people out of poverty.
“However, I would continue to encourage people to spread the word as we want all eligible people to get the help they are entitled to.”
The Scottish Government has twice increased Scottish Child Payment; first from £10 to £20 per week per child then £25 when it extended to include all eligible children under 16 in November last year.
The proposals in the UK Government’s Back to Work Plan contain a confusing mixture of devolved and reserved responsibilities, which leave us slightly mystified as to exactly how this is all going to work in practice (writes Fraser of Allander Institute’s MAIRI SPOWAGE):
In his speech, the Chancellor said: “… last week I announced our Back to Work Plan. We will reform the Fit Note process so that treatment rather than time off work becomes the default.
“We will reform the Work Capability Assessment to reflect greater flexibility and availability of home working after the pandemic. And we will spend £1.3 billion over the next five years to help nearly 700,000 people with health conditions find jobs.
“Over 180,000 more people will be helped through the Universal Support Programme and nearly 500,000 more people will be offered treatment for mental health conditions and employment support.
“Over the forecast period, the OBR judge these measures will more than halve the net flow of people who are signed off work with no work search requirements. At the same time, we will provide a further £1.3 billion of funding to offer extra help to the 300,000 people who have been unemployed for over a year without having sickness or a disability.
“But we will ask for something in return. If after 18 months of intensive support jobseekers have not found a job, we will roll out a programme requiring them to take part in a mandatory work placement to increase their skills and improve their employability. And if they choose not to engage with the work search process for six months, we will close their case and stop their benefits.”
These changes have the potential to impact recipients of Universal Credit. The complication is that UC is reserved, while many elements of employment support – the “extra help” that the Chancellor talks about – is, on the whole, devolved.
Because of this, many of the support mechanisms to help people avoid sanctions in England (& Wales in most cases) generated Barnett consequentials, including:
Restart: expand eligibility and extend the scheme for two years
Mandatory Work Placements: phased rollout
Universal Support: increase to 100,000 starts per year
Talking Therapies: expand access and increase provision
Individual Placement and Support (IPS): expand access
Sanctions: closing claims for disengaged claimants & end of scheme review
Fit Note Reform trial
So, in summary, it looks like the sanctions could be applied in a reserved benefit, following support that may or may not be provided by the Scottish devolved employability system as the Scottish Government could choose to spend the money on something else.
We wait for more details from both the UK & Scottish Governments about how this is going to work in practice.
“But our message is clear: if you are fit, if you refuse to work, if you are taking taxpayers for a ride – we will take your benefits away.”
Changes are part of the new Back to Work Plan which will help up to 1,100,000 people with long-term health conditions, disabilities or long-term unemployed to look for and stay in work.
Additional support comes alongside tougher sanctions for people who don’t look for work, as part of the next generation of welfare reforms.
Includes exploring reforms of the fit note system, expansion of available treatment and employment support, and formal launch of the WorkWell service to help people start, stay and succeed in work.
The Chancellor Jeremy Hunt and the Secretary of State for Work and Pensions Mel Stride will unveil their Back to Work Plan– a package of employment focused support that will help people stay healthy, get off benefits and move into work – as part of the Autumn Statement.
Building on the ambitious £7 billion employment package from Spring Budget the Chancellor is using his Autumn Statement to outline a new Back to Work Plan, which will expand the employment support and treatment available and reform the ways that people with disabilities or health conditions interact with the state.
Getting more people into work and ensuring work pays remains a key priority for the government. It is important for growing the UK economy, managing inflation, controlling spending, and improving living standards. Getting more people into good jobs is also good for those individuals and the best route out of poverty.
The government is boosting four key programmes – NHS Talking Therapies, Individual Placement and Support, Restart and Universal Support – to benefit up to 1.1 million people over the next five years and help those with mental or physical health conditions stay in or find work.
The new WorkWell service as announced at Spring Budget and delivered by the Departments for Work and Pensions and Health and Social Care is also being formally launched today and will support almost 60,000 long-term sick or disabled people to start, stay and succeed in work once rolled out in approximately 15 areas across England.
The prospectus that will be launched in the coming weeks will provide information for all Integrated Care Systems across England to develop their localised work and health strategy.
Ministers are also planning to trial reforms to the fit note process to make it easier and quicker for people to get specialised work and health support, with improved triaging and signposting. Since the pandemic the number of people inactive in the UK due to long-term sickness or disability has risen by almost half a million to a record high of 2.6 million, with mental health, musculoskeletal conditions and heart disease being some of the main causes.
Stricter benefit sanctions will also be enforced by the Department for Work and Pensions for people who are able to work but refuse to engage with their Jobcentre or take on work offered to them. Benefit claimants who continue to refuse to engage with the Jobcentre will face having their claim closed. The latest published data shows that there were 300,000 people who had been unemployed for over a year in the three months to July.
The announcement today forms part of wider plans to grow the economy expected in the Autumn Statement on Wednesday 22 November. The Chancellor is set to reveal a raft of changes to get the UK economy growing including getting people back into work.
Chancellor of the Exchequer, Jeremy Hunt, said:“We’re serious about growing our economy and that means we must address the rise in people who aren’t looking for work – especially because we know so many of them want to and with almost a million vacancies in the jobs market the opportunities are there.
“These changes mean there’s help and support for everyone – but for those who refuse it, there are consequences too. Anyone choosing to coast on the hard work of taxpayers will lose their benefits.”
Secretary of State for Work and Pensions, Mel Stride, said:“We are rolling out the next generation of welfare reforms to help more people start, stay and succeed in work. We know the positive impact work can have, not just on our finances, but our health and wellbeing too.
“So we are expanding the voluntary support for people with health conditions and disabilities, including our flagship Universal Support programme.
“But our message is clear: if you are fit, if you refuse to work, if you are taking taxpayers for a ride – we will take your benefits away.”
The plans announced today set out how the government will tackle long-term unemployment by supporting Universal Credit claimants to find work while strengthening work search requirements for job seekers through all stages of their Universal Credit claim.
As a result of these reforms, no claimant should reach 18 months of unemployment in receipt of their full benefits if they have not taken every reasonable step to comply with Jobcentre support.
The plans to tackle long-term unemployment include:
Testing Additional Jobcentre Support in England and Scotland – testing how intensive support can help claimants into work who remain unemployed or on low earnings after 7 weeks into their Universal Credit claim.
Extending and expanding the Restart scheme in England and Wales for 2 years – expanding tailored, intensive support to people who have been on Universal Credit for more than 6 months rather than 9, helping them to tackle barriers to entering employment through coaching, CV and interview skills, and training. The scheme will be extended for two years until June 2026.
Introducing a claimant review point – Universal Credit claimants who are still unemployed after the 12-month Restart programme will take part in a claimant review point: a new process whereby a work coach will decide what further work search conditions or employment pathways would best support a claimant into work. If a claimant refuses to accept these new conditions without good reason, their Universal Credit claim will be closed.
Rolling out mandatory work placement trials – through the claimant review point, claimants who have not yet moved into work by the end of Restart will be required to accept a job or to undertake time-limited work experience or other intensive activity to improve their employability prospects. Failure to do so at this stage will lead to immediate sanction, with the full removal of the Universal Credit standard allowance.
Stricter sanctions for people who should be looking for work but aren’t – including:
targeting disengaged claimants by closing the claims of individuals on an open-ended sanction for over six months and solely eligible for the Universal Credit standard allowance, ending their access to additional benefits such as free prescriptions and legal aid;
rooting out fraud and error using the government’s Targeted Case Review to review the Universal Credit claims of disengaged claimants on an open-ended sanction for over eight weeks, ensuring they receive the right entitlement;
digital tools to track claimants’ attendance at job fairs and interviews.
Plans set out also include expanding key health and employment programmes, to benefit over half a million people over the next five years and help those with mental health conditions stay in or find work:
NHS Talking Therapies – increasing the number of people benefitting from courses of mental health treatment by an additional 384,000 people over the next five years and increasing the number of sessions available.
NHS Talking Therapies provides evidence based psychological therapies including Cognitive Behavioural Therapy (CBT), for treatment of mild and moderate mental health conditions such as depression and anxiety disorders.
Individual Placement and Support (IPS) – aiming to help an additional 100,000 people with severe mental illness to find and keep jobs over the next five years. IPS is an employment support programme integrated in community mental health services. IPS employment specialists:
Work with people accessing the service to find them employment that matches their aims, interests and skills, and offer continued support once they are in post.
Integrate with the mental health team to support the individual with any issues that affect their work and recovery.
Build relationships with employers to negotiate job opportunities.
Universal Support in England and Wales – matching 100,000 people per year with existing vacancies and supporting them in their new role, an increase on the 50,000 people outlined at Spring Budget, also helping people with disabilities and from vulnerable groups.
Participants will access up to 12 months of personalised ‘place and train’ support. The individual will be supported by a dedicated keyworker who will help the participant find and keep a job, with up to £4,000 of funding available to provide each participant with training, help to manage health conditions or help for employers to make necessary accommodations to the person’s needs.
WorkWell – The service announced at Spring Budget 2023 is being formally launched to Integrated Care Systems across England and will help support people at risk of falling into long-term unemployment due to sickness or disability, through integrated work and health support. Integrated Care Systems across England will be supported to develop a localised work and health strategy, and then services will be provided in approximately 15 pilot areas.
Secretary of State for Health and Social Care, Victoria Atkins, said:“We know that tailored work and health support initiatives can help break down the kinds of barriers that can make finding and staying in a job more difficult for those with mental health conditions.
“Backing them with further investment means they’re more widely available, enables personalised help and will get thousands back to work by overcoming any issues that may be preventing them from fulfilling their career potential.”
Kate Shoesmith, Recruitment and Employment Confederation (REC) Deputy Chief Executive, said:“Today’s announcements will help the Restart scheme keep making a real difference to people’s work and life chances.
“It contributes to efforts to overcome our labour and skills shortages and to further growing our economy. Bringing public and private employment services together is vital to get people into work and not look back.
“Our own award-winning Restart scheme, which sees recruiters work with employability services provider Maximus, has helped place 1700 long-term unemployed people into work since 2021.”
Social Security Scotland has published its Annual Report and Accounts, which show that it made £641 million in direct payments to people across Scotland from 1 April 2022 to 31 March 2023.
The payments were made across 13 Scottish benefits, seven of which are completely new forms of support not available anywhere else in the UK.
This includes the Scottish Child Payment which has been extended to eligible children under the age of 16. More than 300,000 young people are now receiving this payment.
The payments also include the new Winter Heating Payment, which has helped almost 400,000 people on low incomes with their heating costs.
The results of an annual survey of clients have also been published, showing that 93% of people who had been in contact with Social Security Scotland felt they had been treated with kindness.
Among those who responded to the survey, 97% said they had received their benefit payments when Social Security Scotland said they would and 90% said their experience with staff was ‘very good’ or ‘good’. A further 90% said staff listened to them and 89% felt they were treated with respect.
In total, the combination of direct payments made by Social Security Scotland and those paid through Agency Agreements with the Department for Work and Pensions saw the Scottish Government invest £4.04 billion in benefits across Scotland.
Cabinet Secretary for Social Justice, Shirley-Anne Somerville, said: “We are supporting families across the country at a time where they are struggling with the cost-of-living crisis and higher energy bills. We now deliver 13 benefits, seven of which are only available in Scotland and are delivering these payments while treating people with dignity, fairness and respect.
“Our decision to expand the Scottish Child Payment to all eligible young people under the age of 16 and increase the payment to £25 per week means we are supporting more than 300,000 children and making a significant contribution to tackling child poverty.
“As we prepare to launch Carer Support Payment, our 14th benefit, we are committed to making sure that people get the money they are entitled to and that people who are eligible know how to apply for our payments.”
Chief Executive of Social Security Scotland, David Wallace, said:“This last year has been the busiest in our five-year history. We have significantly expanded our service, including the national rollout of Adult Disability Payment, the extension of the Scottish Child Payment and paid Winter Heating Payment for the first time.
“We are continuing to develop and improve our service. Despite some challenges with processing times, which we are actively working to improve, we still maintained high client satisfaction rates. In our annual Client Survey, 93% of people who participated told us they were treated with kindness.”
An annual payment to help disabled children and young people heat their homes is on its way to around 29,000 people.
The Child Winter Heating Payment of £235.70 is paid automatically to families of children and young people up to the age of 19 who already get certain benefits.
These include the highest rate of the care component of Child Disability Payment or Disability Living Allowance for Children. People getting the enhanced rate of the daily living component of Personal Independence Payment, or the enhanced rate of the daily living component of Adult Disability Payment, also qualify.
People who got these benefits during the week of 18 – 24 September will get a Child Winter Heating Payment. The vast majority of people do not need to apply for this benefit as the payment is made automatically by Social Security Scotland.
The payment is per child or young person, not per household. So if more than one child or young person in a household is entitled, they will each get a payment.
Families will get a letter to confirm they are entitled to the payment and money will be paid into the same account as their qualifying benefits. If someone thinks they are eligible but have not received a letter they should contact Social Security Scotland.
For more information about Child Winter Heating Payment people can visit: mygov.scot/childwinterheatingpayment or call us for free on 0800 182 2222.
