If you suffer a strain, sprain, or suspected broken bone, wound, burn or other nasty injury this winter, you can be treated by one of our experts in the Minor Injuries Unit.
Call 111 to make an appointment or find more information:
https://services.nhslothian.scot/rightcare/minor-injuries-unit/
The 111 service provides urgent care triage if you think you need A&E but it’s not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
Knowing when to phone NHS 111 can help us manage calls effectively, and help you get the right care in the right place quickly.
For more information on when it’s best to call us on 111, visit this page 
https://nhs24.info/when-to-phone-111
If there is a danger to life or serious injury, dial 999 or go straight to A&E.
To highlight the hard work and dedication of Call Handlers and Operators, NHS 24 has held its third annual event to recognise the unique role our staff have in supporting patients seeking urgent care.
Call Handler and Operator Day was created by NHS 24 to recognise the role’s contribution to Scotland’s health care system. An essential part of the 111 service, NHS 24’s Call Handlers and Operators provide valuable information for those needing help when their GP or dental practice is closed.
NHS 24 currently employs over 740 Call Handlers and Operators in contact centres all over Scotland, with more staff due to be recruited in the coming months. Staff are supported by a range of clinical colleagues who understand first-hand how crucial the job is in supporting those who need medical advice.
Pauline Howie, Director for Service Delivery for NHS 24 said: “NHS 24’s Call Handlers and Operators are a highly trained and dedicated team that are the backbone of our organisation. I have a huge amount of respect and admiration for everyone who performs this specialised function.
“The 111 service has been particularly busy over the last few months, but our colleagues have risen to this challenge and have worked extremely hard to meet the needs of our patients.”
Almost 100,000 calls were made to NHS 24’s 111 service over the Christmas and New Year period. These are the highest figures in almost a decade.
Health Secretary Humza Yousaf said: “Call Handlers play a vital role for many who seek help and advice about their health – helping to ensure people get the right care.
“They have worked through a sustained period which has been challenging and difficult at times. Their compassion, dedication and skills have helped many a person in their hour of need.”
Michelle is a call handler based in NHS 24’s South Queensferry contact centre. She encourages anyone who is interested in the role to find out more: “I really like my job at NHS 24. I enjoy speaking to people, so working in the call centre environment suits me. The contact centre always has a good atmosphere and there’s lots of support from colleagues.
“The best part about being is call handler is helping people and knowing you are making a difference. It’s great to feel that you’ve helped someone when you come off a call.”
Winter is here and that means Scotland’s 111 service sees an increase in calls relating to muscle aches, as well as joint and bone injuries.
As part of the national winter ‘healthy know how’ campaign, NHS 24 is advising people how to safely treat common musculoskeletal (MSK) conditions such as back pain, wrist ache and twisted ankles so they can still enjoy the holidays with family and friends.
Dr Ronald Cook, NHS 24’s Associate Medical Director says: ‘During winter, we always see an increase in calls relating to muscle, joint and bone injuries – often because of slips, trips and falls in bad weather.
“People can suffer a wide range of symptoms from minor discomfort right through to severe pain but a lot of the time these types of injuries will naturally heal and with safe treatment at home, don’t need a trip to the hospital.
‘We have recently updated NHS inform’s MSK pages with the most up to date advice on how to look after this type of injury, and also when and where to seek further help if the issue needs urgent attention or symptoms are not improving. It’s a fantastic resource and I would recommend anyone with an MSK issue to visit NHS inform first to help them get the right care, in the right place.’
Dr Cook’s advice compliments the national winter health campaign ‘Healthy Know How.’ The ‘Healthy Know How’ campaign provides advice on how to stay well and enjoy the festivities, avoiding the need to get medical help over the holidays.
Tips include:
Advice on musculoskeletal (MSK) conditions and treatment advice can be found here – nhsinform.scot/illnesses-and-conditions/muscle-bone-and-joints
More details on the Healthy Know How campaign can be found here – nhsinform.scot/winter
The 111 service provides urgent care and advice when your GP, pharmacy or dental practice is closed.
Coronavirus
If you need advice about coronavirus, you can find more information on NHS inform or use our online symptom checker for the quickest way to check your symptoms and next steps. This may save you time and help you to decide if you need to phone.
If you or your friends and family would prefer to use an automated phone checker phone 0800 22 44 88.
If you have a health concern, or you are struggling with your mental wellbeing, you can find information on what to do next via our symptom checkers. These interactive guides will tell you who to contact and provide you with the advice and guidance you need.
Your community pharmacy is also available and can provide advice and treatment for a wide range of conditions including indigestion, diarrhoea or constipation, aches and pains, emergency medication and the morning after pill.
During normal working hours always contact your own GP for urgent advice and treatment. The 111 service cannot arrange appointments at your GP.
When your GP is closed and you cannot wait until they are open, you should phone 111 for out-of-hours advice.
If you think you need A&E, but it’s not a critical emergency.
Phone 111 before you attend A&E. This service is available 24 hours a day, 7 days a week.
This service will provide you with urgent care you’ll be assessed for a range of concerns including cuts, burns, suspected broken bones, sprains and other injuries or illnesses.
This may involve a telephone or video consultation with a clinician from your local health board or an appointment to attend A&E or Minor Injuries unit, avoiding a long wait in a hospital waiting room.
For life or limb-threatening emergencies.
This might include a suspected heart attack or stroke, severe breathing difficulties, severe bleeding or severe injury.
During our busy times, when there’s lots of people calling us, it might take a little longer for us to answer your call.
Our busiest times are:
If your call is urgent, please hold on because we will answer.
If you think you need to visit A&E but it isn’t a critical emergency please call 111 for expert help to get you to the right place for treatment.
111 can make appointments at our services, reducing the time you spend in busy hospital waiting rooms.
Visit: http://ow.ly/umzp50Hi2rR
As we look ahead to another festive season impacted by the COVID19 pandemic, NHS 24 are encouraging people to put mental health first.
Lots of people are feeling anxious and unsure of where to turn for a bit of support so here is advice from the team behind NHS inform and the 111 service:
Clear Your Head web site
It’s natural to not feel yourself at times, and for anyone feeling that way, the Clear Your Head web site has simple tips for anyone feeling down, as well as guides on what to do to support others. clearyourhead.scot
NHSinform.scot
Anyone in Scotland with a digital device and having problems with anger or stress, having trouble sleeping, or struggling to cope with challenging situations, can find support by answering a few simple questions through this guide, nhsinform.scot/get-help-with-your-mental-wellbeing
During the summer of 2021 hundreds of visitors to NHSinform were directed to seek immediate telephone help while thousands more went on to self-directed care online using SilverCloud, a website with courses to improve mental wellbeing based on cognitive behavioural therapy.
An extensive range of mental wellbeing resources is available at
www.nhsinform.scot/mental-wellbeing
NHSinform also has a number of resources for users of British Sign Language that cover mental health issues at www.nhsinform.scot/BSL
editorial@ardrossanherald.co.uk
Breathing Space on 0800 83 85 87
Answering almost 9,000 calls a month, the Breathing Space service continues to grow and evolve with the web chat service now offering online support.
Callers contact Breathing Space for a wide range of reasons, including relationship issues, stress, anxiety and suicidal thoughts. However, over the last year the service has seen an increase in issues such as bereavement, work and money worries, and loneliness.
Breathing Space’s trained advisors ensure that each call is treated with patience and respect, knowing that it can often be the first time that a caller has contacted the service or talked about a problem.
111
For those experiencing mental distress the 111 Mental Health Hub is available 24 hours a day, 7 days of the week by calling 111 and following the telephone prompts. Anyone may call. There is no upper or lower age limit.
The most common reasons for calling include thinking about suicide, anxieties, low mood, psychosis, and self-harm. Where necessary, clinical support is offered and callers may be referred to local support services, community mental health teams, or exceptionally, emergency services. This team can also help with medication issues.
