32% of older people say 20 Minute Neighbourhoods not possible due to lack of local services

A third of over 50s say a bank is an essential service in their area

Almost a third of older people have said the Scottish Government’s 20 Minute Neighbourhood initiative cannot work in their community due to a lack of available local services and facilities.

Age Scotland’s Big Survey 2023 asked older people about the proposal, currently under consideration, which aims to allow everyone access to essential goods and services within a 20 minute journey from home.

When asked what services would be essential for a ‘20 Minute Neighbourhood’ to be successful, 32% said a bank, 23% said a post office and 23% said community spaces. The top three facilities that respondents felt essential were accessible toilets (41%), good digital connectivity (33%) and buses with local bus stops (25%).

The findings highlight the importance to older people of being able to go into a bank branch or post office to manage their money, an arrangement that has become increasingly challenging with the widespread closure of bank branches across the country.

The availability of accessible and clean toilets is another factor which determines whether some older people feel confident getting out and about in their local area.

Other important facilities and services included access to a hospital and GP service, a supermarket or grocery store, and access to local green spaces.

These findings showcase the importance of access to health and wellbeing facilities in a local community, in addition to local services and social spaces.

However, Scotland’s national charity for older people found that although 28% of respondents said they already lived in a 20 Minute Neighbourhood and 23% believed it could be achieved, almost one third – 32% – said it was not possible and they didn’t think it could work in their community.

Additionally, older people living in rural areas all said a 20 Minute Neighbourhood was unachievable, further highlighting the barriers older people in remote communities face with accessible transport and local high street closures.

Katherine Crawford, chief executive of Age Scotland, said: “Our findings show that for many older people 20 Minute Neighbourhoods won’t work because of a lack of the services that they use on a regular basis.

“Bank branches, for example, are hugely important for the tens of thousands of older people who do not have access to internet banking and prefer to manage their finances by going into a branch and speaking to a member of staff face to face.

“The slew of bank branch closures we have seen across Scotland, creating banking deserts in some parts of the country, have forced many older customers to drive or take public transport some distance to find a branch in a larger town or city. That certainly doesn’t meet the 20 minute aspiration.

“Equally the closure of some public toilets is off putting to some older people who worry about travelling any distance from home without knowing there are clean and accessible public toilets nearby.

“The concept of 20 Minute Neighbourhoods is a great way to encourage people to use local services – but if they services they need are not available, then it doesn’t work.

“We would call on local authorities to keep public toilets open wherever possible and to banks to think about the consequences of their closures before pulling out of communities and depriving older customers of easy access to their money.

“It is vital that older people’s views help shape the 20 Minute Neighbourhood initiative, and investing in local services that are important to them will go a long way to ensuring that the scheme benefits entire communities.”

The Big Survey 2023

Our national survey of more than 4,100 over 50s in Scotland captures their views and experiences, identifies the challenges older people face in Scotland today, and broadly tracks how lives have changed over time. 

Read The Big Survey 2023

First Minister congratulates recipients of New Year Honours 2024

YOU ARE A STAR! – AWARD FOR FISCHY MUSIC’S STEPHEN

First Minister Humza Yousaf has paid tribute to Scotland’s recipients of the New Year’s Honours.

In recognition of exceptional contributions to public life and in keeping with the theme of ‘giving’, this year’s awards celebrate recipients that have contributed to their community and undertaken voluntary services.

Writer and academic Alexander McCall Smith receives a Knighthood for services to literature.

Among those receiving the CBE are Professor Peter Hollingsworth, the Director of Science and Deputy Keeper of Edinburgh’s Royal Botanic Garden, recognising his services to science, and Gayle Gorman, the former Chief Executive of Education Scotland for services to education and charity.

Former football player and manager Alex McLeish receives an OBE for services to charity, including his work with the Catherine McEwan Foundation which supports people with colitis and Crohn’s.

Other recipients of the OBE include former British Lions player and Scotland rugby captain Rob Wainwright, founder of Doddie Aid, a mass participation fitness event to raise funds to aid research into Motor Neuron Disease, which former teammate Doddie Weir fought. OBEs have also been awarded to Catherine Magee, CEO of Dyslexia Scotland, and Alex Reedijk, General Director at Scottish Opera.

There’s an MBE for Fischy Music founder Stephen Fischbacher for services to mental health and wellbeing. Edinburgh’s popular Fischy Music have been celebrating their 25th anniversary this year.

MBEs go to Elinor Middlemiss, Chef de Mission for Scotland’s 2026 Commonwealth Games squad for services to sport, Chief Commissioner Susan Walker of Girlguiding Scotland for services to young people, and Robert Christie, head coach of the Scotland Paralympic Lawn Bowls Team.

Fundraiser Keith Morton receives the British Empire Medal for his charitable work with Children’s Hospices Across Scotland (CHAS). The same honour goes to volunteer Elizabeth Kinnear for her work with the Guide Dogs Perth and District Branch.

Chief Superintendent Carol McGuire, Chief Superintendent Faroque Hussain and Police Constable Stephanie Rose receive The King’s Police Medal. The King’s Fire Service Medal is awarded to Acting Director of Asset Management Iain Morris and Watch Commander David Gibson. The King’s Ambulance Service Medal is awarded to Ambulance Care Assistant Alistair MacDonald.

The First Minister said: “Those recognised in the New Year’s Honours list have made exceptional contributions to communities across Scotland and beyond. These Honours are particularly important in light of the ‘giving’ theme and it is clear that all of the worthy recipients have given so much.

“The service and dedication of these individuals – from the arts, education and sport to business, charity, community cohesion and science – has benefited people across communities and promoted Scotland around the world.

“I congratulate those members of Scotland’s blue-light services who have been awarded The King’s Fire, Police or Ambulance Service Medals. Our emergency services display incredible fortitude daily and deserve our continued appreciation for keeping people and communities across Scotland safe, every day of the year.” 

The Scottish Secretary has also congratulated the many people from across Scottish society who have been recognised in the New Year Honours List.

Speaking as King Charles’ New Year Honours were announced, Scottish Secretary Alister Jack said: “My warmest congratulations go to all the Scottish recipients of the King’s New Year Honours. Scots are well represented in His Majesty’s list, which showcases the best of Scottish talent – including sport, the arts, community, education, business, charity, policing and healthcare.

“Scottish rugby centurion Stuart Hogg, who announced his retirement earlier this year, is rightly celebrated [MBE] for his services to the game. Former Scotland rugby captain Rob Wainwright is also honoured [OBE] for his extraordinary work raising money for research into motor neurone disease through the My Name’5 Doddie Foundation. From the world of football, former player and Scotland, Rangers, Hibs and Motherwell manager Alex McLeish is recognised [OBE] for his services to charity.

“I welcome best-selling author Alexander McCall Smith being knighted for services to literature, academia and to charity. And much loved star of BBC comedy Two Doors Down, Arabella Weir, has been rightly recognised [MBE] for her work with the arts and young people, not least through the Kirkcaldy Festival of Ideas.

“And it’s poignant that just days after the 35th anniversary of the Lockerbie atrocity a leading police officer in the investigation, Stuart Cossar, is recognised [MBE] for his services to the inquiry and bereaved families.

“This year, more than 100 Scots have been awarded honours. The achievements of such a diverse number of our fellow Scots is truly inspiring.”

The Honours list.

Honours are announced twice annually on the Monarch’s official birthday, and at New Year.

Make a New Year resolution to help cats and owners flee abuse by becoming a volunteer fosterer

A charity which provides free and confidential foster care for pet cats while their owners flee domestic abuse is looking to recruit more volunteer fosterers this January.

Cats Protection’s Lifeline service offers temporary care for cats in a home environment, enabling survivors to get to safety knowing their cat will be looked after until they can be reunited.

But in order to help more people, the charity is in desperate need of more volunteer fosterers who can offer a temporary home to a cat in need.

Cats Protection’s Lifeline Manager Amy Hyde said: “Many people want to start a New Year by making a resolution to help others, and joining our Lifeline team as a volunteer cat fosterer could be the perfect opportunity.

“Not only do our volunteers help cats, they also provide an opportunity for victim-survivors to get to safety knowing that their beloved pet cat will also be safe.

“We know that in cases of domestic abuse, pets are often targeted as a way to control or coerce a victim-survivor into staying. And as most refuges are unable to accept pets, this can be a significant barrier for people seeking support and safe housing.

“By offering free and confidential cat foster care, Lifeline helps to remove that barrier and gives victim-survivors the time, space and opportunity they need to get to a safe place.”

Referrals to Lifeline – previously called Paws Protect – come from either owners themselves or a support worker. Once in Lifeline’s care, cats are given a full health check before going to a Lifeline volunteer fosterer who is provided with everything they need to make sure the cat remains happy and healthy until they can be reunited with their owner.

After supporting cats in the South East for almost 20 years, Lifeline was recently able to expand into Yorkshire, East Anglia and the Midlands.

“We’ve fostered over 330 cats during 2023, enabling over 200 owners to get to safety but we need more cat fosterers to turn it into a UK-wide service.” said Amy.

Cats Protection is the UK’s largest cat charity, helping an average of 157,000 cats and kittens every year through a network of over 210 volunteer-run branches and 34 centres.

To find out more about becoming a volunteer, or other ways to support the Lifeline service, please visit www.cats.org.uk/lifelineservice

If you are experiencing domestic abuse or know someone who is, please contact the National Domestic Abuse Helpline, run by Refuge, anytime on 0808 2000 247.

UK takes lead of NATO Rapid Response Force

UK forces are taking lead of NATO’s rapid response force on 1 January 2024, placing thousands of soldiers on standby and ready to deploy within days. 

NATO’s Very High Readiness Joint Task Force (VJTF) was created after Russia’s illegal annexation of Crimea in 2014 and deployed for the first time for the collective defence of the Alliance after Russia’s full-fledged invasion of Ukraine in 2022.

Taking leadership of the VJTF will see the UK provide the majority of forces in the task force. The United Kingdom’s Allied Rapid Reaction Corps will serve as the land component command.

The leadership position is rotated annually among NATO members, and the UK now takes over from Germany, which led the force in 2023. The UK previously led the task force in 2017.

Defence Secretary Grant Shapps said: “The UK is at the heart of NATO. By heading up NATO’s Very High Readiness Joint Task Force in 2024, we are taking another leading position in the Alliance, sending a clear message that Britain is stepping up to our global defence commitments as NATO enters its 75th year. 

“The UK’s Armed Forces stand ready, at a moment’s notice, to defend our Allies and protect the British national interest.

“The world is a more dangerous and contested place than it has been for decades and we need NATO more than ever. The UK and its allies are committed to supporting NATO and what it stands for.”

The VJTF is the highest-readiness element of NATO’s larger Response Force (NRF), which also includes air, maritime and special operations forces. In 2024, VJTF land forces will comprise some 6,000 troops, with the UK’s 7th Light Mechanised Brigade Combat Team – the ‘Desert Rats’ – at its core.

This is the same force that led the response during the activation of NATO’s Strategic Reserve Force in Kosovo last year. The brigade consists of a light cavalry regiment, and four light-mechanised infantry battalions with enabling artillery, engineering, logistics, and medical regiments. Major units include the Royal Scots Dragoon Guards, the 4th battalion The Royal Regiment of Scotland, and the 2nd battalion the Royal Anglian Regiment.

The MOD’s 2023 Integrated Review Refresh was clear that NATO will remain the cornerstone of UK defence and security. The UK remains committed to offering the full spectrum of defence capabilities to the Alliance, and the past year has underlined the continued importance of the Alliance’s role in deterrence and defence.

Our existing commitments to NATO include UK leadership of the enhanced Forward Presence (eFP) mission in Estonia, with a brigade of troops held at high readiness in the UK to reinforce Estonia and the wider Baltic at a time of crisis.

Around 1,000 UK troops are persistently deployed to Estonia as part of the eFP mission – known as Operation Cabrit. This year, over 1,500 UK troops participated in Exercise Spring Storm in Estonia, the first time the UK conducted a brigade-sized deployment as part of Op Cabrit.

The UK also provides a Reconnaissance Squadron to a US-led NATO battlegroup in Poland, as well as a Ground-Based Air Defence system (Sky Sabre) to help protect Polish airspace.

In 2024, nine NATO Allies – UK, Spain, Poland, Hungary, Turkey, Latvia, North Macedonia, Romania and Albania – will contribute to the NATO Response Force. The Alliance will transition the NATO Response Force into the new Allied Reaction Force in mid-2024.

Dobbies store introduces kids to the wonderful world of hydroponics 

Garden Centre unveils its first free Little Seedlings Club of 2024 

Dobbies, the UK’s leading garden centre, is unveiling its first Little Seedlings workshop of 2024. The free session, taking place on Sunday 7 January in its Edinburgh store, will help children discover the fascinating world of hydroponics, an innovative method of growing plants in water instead of soil.

Designed for children aged 4-10, Dobbies’ Little Seedlings Club workshops are fun, educational and interactive. They encourage kids to embrace the nature and wildlife around them, and nurture a passion for gardening and protecting the environment along the way. 

Children in Edinburgh will learn how to propagate plants and grow them using the hydroponic technique, feeding them with mineral nutrient salts dissolved in water, and explore the differences between growing with soil or water. Additionally, care tips will be shared, including ensuring your water is nutrient rich and the plant is aerated, allowing the roots to get enough oxygen for optimal growth.

Most plants can grow hydroponically, but Dobbies’ experts will showcase some of the plants best suited to the hydroponic method, including strawberries, tomatoes and lettuce, making it a fun activity the whole family can enjoy.  

Chloë Bell, Dobbies’ Community & CSR Communications Executive, is excited to kick off the new year with this hydroponics Little Seedlings workshop.

She said: “We love to encourage children to connect with nature and gardening, and this workshop will dive into the world of hydroponics, giving all attendees the chance to learn a new way of indoor gardening and explore its benefits.

“We welcome children of all ages and abilities to head along to our Edinburgh store and take part in this fun-filled session. It’s a great opportunity to learn something new, make friends and enjoy a new hobby.”

To learn more about Dobbies’ Little Seedlings Club Sessions, please visit www.dobbies.com/little-seedlings. 

No frosty surprises when you claim tax relief directly with HMRC

Every penny counts at Christmas and employees eligible to claim a tax refund on any work-related expenses are being urged to do it directly through HM Revenue and Customs (HMRC) to guarantee receiving 100% of their claim.

Whether working in hospitality or retail, taking on a seasonal second job as a delivery driver, or even becoming Santa’s elf for the month, the most straightforward way to claim – and keep – all of a tax refund is through HMRC’s online service. A claim takes just 15 minutes.

Employees can use the online service to check eligibility and get a full list of work expenses they could claim a tax refund for, including: 

  • cleaning, replacing or repairing a uniform or work clothing
  • using their own vehicle for work including business mileage
  • professional subscriptions they’ve paid for, that are needed to do their job.

Suzanne Newton, HMRC’s Interim Director General for Transformation, said: “Christmas can be an expensive time of the year and for many, it could be a good opportunity to claim a tax refund on work expenses to boost finances.

“Latest figures show the average claim is £125 a year. But the only way to guarantee receiving 100% of your eligible refund is by claiming direct through HMRC. Just search ‘tax relief for expenses’ on GOV.UK to find out more.”

Once customers have signed into the HMRC service, they just need to follow the simple step-by-step guidance to submit their claim. Those who need to set up an account can do so quickly and easily via GOV.UK.

Customers considering using an agent to make their repayment claims are likely to be charged a fee – in some cases up to 50% of the value of the claim. If the claim is then found to be ineligible, customers are liable to pay back the full amount of the refund, not the amount they finally received, so could end up out of pocket.

While going through an agent may seem like a simpler option at first, customers will need to supply the agent with the same information they would use to make the claim themselves using HMRC’s free online service.

Anyone who does, nevertheless, choose to use an agent to make a claim on their behalf should also check the small print before signing a contract – including researching the company so they understand what commission is being charged and how much of their tax refund they are likely to receive back. 

More information about how to make a work-related expense claim and what type of expense can be claimed is available at GOV.UK. 

COSLA: Scottish Budget is a ‘missed opportunity’

COUNCIL LEADERS SEEK URGENT MEETING WITH DEPUTY FIRST MINISTER

COSLA has today (Friday) described the Scottish Government’s Draft Budget as a missed opportunity for the communities of Scotland in relation to transforming our economy and meeting climate targets.

The councils’ umbrella body added that Scotland’s Council Leaders, Councillors, the Local Government Workforce and communities should be treated with the respect they deserve demonstrated through investment, not cuts.

A COSLA spokesperson said: “At a special meeting just before Christmas, there was dismay and frustration from Scotland’s Council Leaders about the way Local Government and the communities we represent had been treated in the Scottish Government’s Draft Budget.

“As the Budget currently stands, communities will see and feel a range of negative impacts.

“COSLA’a budget campaign set out the case for fair funding that would allow LG to deliver for the people of Scotland, particularly around Transforming our Economy through a just transition to deliver net zero, one of the 3 shared priorities laid out in the Verity House Agreement.

“The response from the @scotgov to our Budget ask is disappointing and will mean that the potential that councils have to prevent problems occurring will be limited severely.

“The Budget is bad news for the just transition to a net zero economy. We are still analysing the impact across all services but one notable cut is to the regeneration capital grant fund (RCGF) and the vacant and derelict land improvement programme (VDLIP) .

“Overall capital regeneration funding to Local Government has been cut by 27%, from £62.5m to £45.8m. This undermines work to regenerate communities, tackle inequalities and to reduce carbon emissions.

“This means the RCGF, which is jointly managed by Local and Scottish Government, now won’t be open to new bids for 2024-25. Our town centres and communities will be worse off due to this decision.

“On a larger scale, cuts to local government revenue and capital funding are completely the wrong things to do if Government is serious about tackling climate change and its impact on society and the economy.

“Given that 82% of all emissions are within the scope of influence of Local Authorities, plans to deliver on the Scottish Government 2030 statutory target must now be in serious doubt a few weeks after Ministers were talking up Scotland at COP 28.

“COSLA’s President, Vice President and Political Group Leaders from all parties have written to the DFM and are seeking an urgent meeting. Leaders will not let this lie, they simply cannot afford to because it will have such a detrimental impact on the communities they represent.”

SEPA serves £85,700 of civil penalties during 2023

Civil penalties totalling £85,700 have been served by the Scottish Environment Protection Agency (SEPA) in 2023 for breaches of environmental regulation.

They include 13 Fixed Monetary Penalties of either £300 or £600 for offences such as burning waste, breaches of water use licences, discharges of sewage effluent and failing to provide SEPA with copies of documents requested in a notice.

Also served this year were a £3,500 Variable Monetary Penalty for waste offences, and a £75,000 fine under F-gas regulations.

Jennifer Shearer, Head of Enforcement at SEPA, said: “Civil penalties are a vital part of our enforcement toolkit, providing a deterrence to those who choose to ignore Scotland’s environmental regulations. Enforcement action is a key part of our job as a regulator, ensuring we disrupt and take action against those who harm the environment, communities and legitimate businesses.

“We have a range of enforcement tools available to us depending on the scale and impact of offending including disruption activities, partnership activity with other regulators and authorities, final warning letters, statutory notices, licence suspensions, fixed and variable monetary penalties and reports to Crown Office and Procurator Fiscal Service (COPFS) We’re committed to being proportionate, consistent, accountable and transparent in our enforcement outcomes.”

Civil penalties

Civil penalties sit alongside other enforcement tools available to SEPA to use when appropriate in relation to environmental offending.

Details on all the FMPs and the VMP listed below are available on SEPA’s website at Penalties imposed and undertakings accepted | Scottish Environment Protection Agency (SEPA)

Fixed Monetary Penalties (FMPs)

SEPA can issue FMPs for a specified offence – they are not available for all offences. FMPs are normally appropriate where an offence has not caused environmental harm or has caused minimal environmental harm with no lasting environmental effects or impacts on communities, for administrative offences and where little (if any) financial benefit arises from the offence.

FMPs in 2023:

Six for disposing of controlled waste by burning, £600 each:

George Steel Contract Services Limited, Falkirk

Stella’s Voice, Cranfield

Ian Robert Munro, Alness

The Good House Company Scotland Limited, Kinross

Bradley Morgan, Kinross

The Firm of D & J Thomson, Aberfeldy

Two for breach of a water use licence relating to discharges of surface water from a construction site, £600 each:

Bellway Homes Limited, Newcastle Upon Tyne

Tough Construction Limited, Glasgow

Two for a discharge of sewage effluent to the water environment, £600 each:

Sands Caravan and Camping Limited, Wester Ross

Robert Main Ellen, Muir of Ord

One in each category as follows £300 each:

Anthony Barclay, Musselburgh – transporting controlled waste in the course of business, or otherwise with a view to profit, without a waste carrier licence.

GMR Henderson Builders Ltd, Wick – failure to complete waste transfer notes adequately.

Barry Bain, Inverness – failure to attend a compelled interview.

Variable Monetary Penalties (VMPs)

VMPs are discretionary financial penalties which SEPA can impose for a relevant offence following an appropriate investigation.

James Roberts Marshall, Perth £3,500 for allowing controlled waste to be disposed of by burial when no waste management licence was in place authorising the activity. He was also required to pay SEPA costs of £1,050.  

Fluorinated Greenhouse Gases Regulations 2015 (the F-Gas regulations 2015)
The F-gas regulations aim to reduce the use of HFC refrigerants, through better control of their containment in existing applications and their recovery for recycling or destruction.

DSM Nutritional Products (UK) Limited, Dalry £75,000 for failing to provide a leakage detection system on equipment containing powerful greenhouse gases that trap heat in the atmosphere and contribute to climate change.

Volunteer given just 0.5% chance of survival tells remarkable story of recovery

From horror crash to helping others

A woman who was given just a 0.5% chance of survival after a catastrophic car crash has now committed her life to helping others following a remarkable four-year recovery with the help of NHS Greater Glasgow and Clyde.

Lauren Feeney, 29, from Glasgow, suffered a horrific catalogue of injuries including 26 broken bones, eye injuries, internal bleeding and brain damage when the car she was a passenger in collided with a 32-tonne truck on New Year’s Eve, 2019.

Her injuries were so bad that when the police officer who was first on the scene pulled her from the car, her body was “like jelly”, and she spent a month in a coma. All three other occupants of the car died in the crash.

But despite living with a brain injury, sight problems, reduced function in one leg which means she needs a brace, and other permanent injuries, Lauren now volunteers two days a week helping staff at the Queen Elizabeth University Hospital, runs regularly, swims five days a week and is in training with the Scottish National Para Swimming Squad.

To top it all off, she wants to become a motivational speaker so she can inspire others to overcome their own challenges.

Lauren had moved to London to complete her training as Cabin Crew for British Airways and was a month into her dream job jetting around the world, when the accident happened.

“I can’t remember anything,” she said. “When I hear about what happened, it’s like listening to a story about someone else, or watching a TV show. It was horrible, so maybe it’s better that way.”

Lauren spent two months in hospital in London before being transferred back to Glasgow just as COVID struck, and she spent four months in the QEUH, first in the orthopaedic department and then in the Physically Disabled Rehabilitation Unit (now called the Neurorehabilitation Unit). She then continued her rehabilitation at home with her mum Pauline and dad Kevin.

“I spent two years receiving a range of therapies,” Lauren said. “Mum and dad had been told not to get their hopes up, that my life would be severely limited. They were planning for a life of care.

“But the staff who cared for me were just fantastic. They were such an amazing support for me that I’m not sure where I’d be without them.”

As Lauren got better, she started contemplating what to do with her life. She knew she couldn’t go back to the job she loved, but rather than sitting feeling sorry for herself, she got up and got active.

“I started volunteering at the QEUH R&R Hub just over a year ago and, to be honest, I feel so lucky to be here. Before cabin crew I worked in hospitality, and I just love being around people and helping them, so being here is perfect.

“Don’t get me wrong – it’s not easy. The aftermath of the accident means as soon as I get stressed or overwhelmed, it gets really tough. Plus I can’t walk as well as I used to, and I’ve got constant problems with my sight, so days can be a bit of a challenge.

“But I don’t want sympathy, or to make a big deal of things.”

Lauren praised her workmate Caroline Maxwell (above) – paired together because managers knew they would be a good fit – for the support she has provided. 

“She’s just brilliant, and gives me exactly the amount of help I need, stepping in when I need it, but usually just leaving me to get on with it. We have our way and work brilliantly together – we really are the dream team!”

However, volunteering with NHSGGC is only the start for Lauren. She’s also resurrected her teenage hobby of swimming – and she’s so good she now trains regularly with the Scottish National Para Swimming Squad.

She’s also taken up running, recently completing her first 5K and with the ultimate goal of taking part in duathlons – even though she can’t feel her leg unless weight is going through it.

“It’s difficult right now,” she said. “I have to concentrate really hard on where my foot is going to land and with my sight issue it can be a real challenge. But I’m stubborn so I won’t give up, and I’m learning to manage pretty well.”

With a story as inspiring as this, it’s little wonder that Lauren has her eyes set on helping others who face challenges in their lives.

“I was offered the chance to speak at a conference recently, and I absolutely loved it,” she said. “People like me wouldn’t normally be able to speak, but that has made me even more determined to share my story. In fact, it feels like I have a responsibility to make the most of that to help others who have been through similar.”

Dr Teng Cheng Khoo, Lead Clinician and Consultant in Rehabilitation Medicine at the NRU (formerly PDRU), paid tribute to Lauren and the work she has put into her recovery.

He said: “It is amazing how far Lauren has come. She sustained significant traumatic injuries from her accident, and not every person who went through what she did would be able to bounce back in such a way. 

“One of the main reasons for Lauren’s phenomenal recovery and re-integration is her ongoing motivation and the hard work that she has put in over the years. Staff at the then PDRU found her a joy to work with despite the challenges she had to face at that time. She worked with staff to set goals that consistently pushed the boundaries of her recovery and what she was able to achieve.

“We also have to remember that this happened at the height of the Covid-19 pandemic, which makes her achievements all the more impressive.”

Dr Khoo praised the way a range of services have collaborated in Lauren’s ongoing recovery. He said: “From community rehabilitation services and ophthalmology to orthopaedics and the chronic pain service, all services have worked well together to achieve the best possible outcomes, and to help Lauren live a full, independent life, despite the ongoing challenges she experiences on a daily basis.

“We all wish Lauren well, and have no doubt that she will go on to achieve the goals she has set herself.”

Mary Nolan (above), Interim Volunteer Manager (South Sector) with NHSGGC, described Lauren as “an amazing person – quick, funny, sharp, and always smiling.

She added: “Lauren started volunteering at the beginning of December 2022, and from the word go I had a feeling she would be a success. It is a credit to her that we make no particular adaptations or allowances for her significant residual disability. The HUB is a place for our staff to come to relax and have a coffee, and Lauren is so friendly and helpful – all the HUB users love her.

“Lauren has so much potential, and we are delighted that this volunteer role has been able to play a part in her ongoing recovery.”

Caroline Maxwell added her own tribute: “It’s a pleasure volunteering alongside Lauren. We bounce off each other and the hours just fly by. Lauren likes to ensure that the front-line staff are well looked after, and always makes time for a chat. 

“Oh, and she makes a great coffee!”

But the final word must go to Lauren, who is only looking forward in her life. 

“I bear no ill will. I am where I am and my life’s great now. I just want to be the best person I can be and to help others.

“In fact, if you have challenges in your life and aren’t sure you can take on something new, look at me – don’t let anything hold you back. In fact, I’d say even more that you should go for it.

“You’ll always be glad you did!”