USDAW – Page 4 – The NEN – North Edinburgh News

Nearly 9 in 10 shopworkers abused last year

Usdaw urges MSPs to back a new law to protect Scottish retail staff

Shopworkers’ trade union Usdaw has today released new figures showing the extent of abuse retail staff suffered last year, ahead of tomorrow’s final vote in the Scottish Parliament on ground-breaking legislation to protect retail staff.

Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that:

88% experienced verbal abuse,
61% were threatened by a customer,
9% were assaulted.

The Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill will make it a specific offence to abuse, threaten or assault a shopworker. It is promoted by Daniel Johnson MSP and timetabled for its third and final stage in the Scottish Parliament on Tuesday 19 January 2021.

Stewart Forrest, Usdaw Divisional Officer says, “We congratulate Daniel Johnson MSP for the work he has done on behalf of our members and retail workers across Scotland by getting this Bill to its final stage in the Scottish Parliament. We urge MSPs to support this ground-breaking new law.

“Shopworkers have been on the frontline throughout the coronavirus crisis, helping to ensure our communities remain fed, despite the risks of contracting the virus. The latest stats we have released today clearly show the scale of abuse they have endured and the need for a change in the law.

“This is a hugely important issue for our members and their local communities. Shopworkers are saying loud and clear that enough is enough, abuse should never be just a part of the job. Retail staff have a crucial role in our communities and that role must be valued and respected, they deserve the protection of the law.”

Voices from the frontline:

Some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

“Shouting, being dismissed, being spoken down to. Treated like scum.”
“We deal with everything – threatened to be stabbed after work, family threatened, grabbed by the neck and pushed against the wall.”
“Pandemic has brought out the worst behaviour in many people. Verbal abuse for limiting items during lockdown, making people queue and most for mask wearing.”
“Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.”
“Always about alcohol. The refusal to sell to an intoxicated person or when asking for age identification.”

Paddy Lillis – Usdaw General Secretary says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“By passing this Bill, the Scottish Parliament will be leading the way on protection of shopworkers. Retail staff are key workers delivering essential services and we hope MSPs will support them in tomorrow’s vote.”

Morrisons to pay £10 per hour

– All supermarket colleagues to receive at least £10 an hour from April –

– First major UK supermarket to reach key pay milestone –

Morrisons is today announcing a new pay deal for its store colleagues, becoming the first UK supermarket group to guarantee pay of at least £10 an hour.

The new deal will start in April and will mean a significant pay increase for nearly 96,000 Morrisons colleagues. For the majority of colleagues the pay increase is approximately 9%.

Morrisons minimum hourly pay currently stands at £9.20 an hour***. Today’s announcement means that since 2015, Morrisons pay has increased by over 46%.

Three quarters of the costs of the increase will be met by direct payroll investment and a quarter by changing the discretionary annual colleague bonus scheme. Having listened hard to colleagues, they said they would prefer to have a guaranteed amount in their hourly rate and receive it more regularly. So, the annual budget for the discretionary bonus scheme is being rolled into colleagues’ hourly rate, which is paid every four weeks.

David Potts, Morrisons CEO, said: “It’s great to be able to say that in the UK from April this year, if you work at Morrisons supermarkets, you will earn at least £10 an hour. It’s a symbolic and important milestone that represents another step in rewarding the incredibly important work that our colleagues do up and down the country.

“Over the last year we have seen renewed and widespread appreciation in the UK for our colleagues who have had an incredibly tough 2020, working tirelessly so Britain could eat well and shop safely throughout the pandemic. Morrisons colleagues have earned their status as key workers, and this pay increase, many times over.”

Joanne McGuinness, Usdaw National Officer, said: “The new consolidated hourly rate is now the leading rate of the major supermarkets, which is paid every hour and removes the uncertainty of a bonus payment.

“It is a big step forward, shows that Morrisons is prepared to invest in the staff to help grow the business and I hope that the deal is supported by our members in the ballot.

“It’s been a tough time for food retail staff who have worked throughout the pandemic in difficult circumstances. They provide the essential service of keeping the nation fed and deserve our support, respect and appreciation. Most of all they deserve decent pay and this offer is a welcome boost.”

The pay deal announced today is subject to a ballot opening on 27 January 2021.

Usdaw urges retailers to give staff a proper festive break

B&M to close stores on New Year’s Day

Shopworkers’ trade union Usdaw has welcomed an announcement by discount retailer B&M that they will close their stores on New Year’s Day. The company said this is a ‘thank you’ for hard work and commitment during incredibly challenging year and to give staff a ‘well-deserved rest’.

This is particularly important in Scotland where Usdaw is campaigning for all stores to close on 1 January. The union’s New Year’s Day petition will be considered by the Scottish Parliament’s Public Petitions Committee on Wednesday 16 December.

Dave Gill, Usdaw National Officer, said: “When the country faced a crisis unlike any in our lifetime, shopworkers stepped up and kept essential services running. They continued to work and faced increased levels of violence and abuse, as well as being worried about catching Covid-19.

“So we welcome B&M saying ‘thank you’ to their staff with the closure of stores on New Year’s Day. Key workers have done so much this year and we are asking retailers to give their staff the longest possible break over the festive season. We don’t think that is too much to ask for.”

Usdaw launches Respect for Shopworkers Week

Scottish shopworkers speak out about violence, threats and abuse

Retail trade union Usdaw has today launched Respect for Shopworkers Week to raise public awareness of violence, threats and abuse against retail staff. Scottish shopworkers speak out about their own experiences.

Interim results from Usdaw’s ‘Freedom from Fear’ survey of over 2,000 retail staff shows that so far this year:

76% say abuse has been worse than normal during the Covid-19 pandemic,
85% of shopworkers have experienced verbal abuse,
57% were threatened by a customer,
9% were assaulted.

The annual respect for shopworkers week runs from 16-22 November 2020. During the week, Usdaw will be raising awareness of the year-round Freedom from Fear Campaign and promoting the parliamentary petition calling on the Government to legislate to protect shopworkers.

The petition currently has over 70,000 signatures and can be signed at: https://petition.parliament.uk/petitions/328621

Voices from the frontline: These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Shouting, being dismissed, being spoken down to. Treated like scum.
We deal with everything threatened to be stabbed after work, family threatened, grabbed by the neck and pushed against the wall.
Pandemic has brought out the worst behaviour in many people. Verbal abuse for limiting items during lockdown, making people queue and most for mask wearing.
Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.
Always about alcohol. The refusal to sell to an intoxicated person or when asking for age identification.

Paddy Lillis, Usdaw General Secretary, says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“Abuse should never be a part of the job and we are appalled that three-quarters of retail staff say abuse has been worse during this appalling national pandemic. At a time when we should all be working together to get through this crisis, it is a disgrace that staff working to keep food on the shelves and the shop safe for customers are being abused.

“Action to protect shop workers is needed and that is why we have launched a petition, which now has nearly 70,000 signatures. We were deeply disappointed by the Government’s response to the petition, offering little more than sympathy, so we continue to campaign for the 100,000 signatures needed to trigger a parliamentary debate.

Usdaw welcomes unanimous support for Ne’er Day closing

Happy New Year for shop workers?

Shop workers’ trade union Usdaw has welcomed Holyrood’s Petitions Committee’s unanimous decision to back a petition to end New Year’s Day trading in large stores.

The committee has agreed to write to stakeholders within the retail industry and urges the Scottish Government to conduct the required consultation.

Usdaw launched a petition last year calling on the Scottish Government to launch a consultation on implementing legislation already in place to ban most large shops from opening on New Year’s Day. The Christmas Day and New Year’s Day Trading Act (Scotland) Act 2007 prohibits trading in most large shops on Christmas Day and gave powers to the Scottish Government to stop the opening of those shops on New Year’s Day as well, which has never been enacted.

An extensive Usdaw survey of over 1,000 Scottish retail staff, found that:

98% say that stores should be shut on New Year’s Day
Three-quarters feel they spend too little time with friends and family over New Year.
Only 4% are happy to work on New Year’s Day or 2 January.

The full survey results can be viewed at: www.usdaw.org.uk/NYDSurvey

Tracy Gilbert, Usdaw’s Scottish Deputy Divisional Officer, said: “We thank the petitions committee for their unanimous support and decision to progress our petition.

“As Jackie Baillie MSP rightly pointed out, the First Minister agreed to look at Usdaw’s campaign, but that was back in January and the Scottish Government is now saying it’s not the right time to do this. It’s been 13 years since the original legislation was passed, so it is difficult to understand when the Government thinks it would be the right time.

“The strength of feeling among our members is clearly demonstrated by our survey and over 3,000 of them writing to their MSPs asking for support. Retail staff work incredibly hard all year round, but it is particularly busy and stressful throughout December. So they deserve to be able to spend time with family and friends.

“Hogmanay and New Year is a special holiday, but this is not reflected in the experience of many retail workers. Under the Christmas Day and New Year’s Day Trading (Scotland) Act 2007 Scottish Ministers may, by statutory instrument, ban large shops from opening on New Year’s Day, subject to consultation.

“On behalf of Scotland’s retail workers, we are urging the Scottish Government to open that consultation and for MSPs to listen to shopworkers’ concerns about their work and life balance. After everything Scottish shop workers have been through this year, as key workers on the frontline of delivering essential services, they deserve a decent break over New Year.”

What shopworkers say:

You’re tired from working and don’t really relax or enjoy the limited time you get with the kids. Then you start all over again working New Year’s Day too!!!
If, like myself, you have to work Boxing Day and New Year’s Day – it should be paid at least time and half.
As a store manager I have had to work Christmas and New Year. A lot of hard work goes into the weeks leading up. By Christmas Day you are exhausted and then back to work on Boxing Day. This year I also have to work New Year’s Eve, New Year’s Day and on the second.
I am not happy working till 1930 on both Christmas Eve and New Year’s Eve. By 4pm our store was fairly empty.
Finishing times on Christmas Eve and Hogmanay are creeping up later, which has a severe impact on family life for retail workers.

Follow the Scottish Government Covid-19 rules and respect shop workers, says Usdaw

Retail trade union Usdaw has responded to yesterday’s tightening of the Covid-19 restrictions, by the Scottish Government, with a call for respect for shop workers.

From this weekend, shops across Scotland are to return to 2 metre physical distancing and reintroduce safety measures put in place earlier in the pandemic.

Usdaw is reminding customers of the five simple steps to encourage considerate shopping, that were agreed with the Scottish Retail Consortium (SRC) and the Scottish Government, urging the public to play their part in creating a safe and enjoyable retail environment for other customers and retail staff:

1. Queue considerately.

2. Maintain social distancing.

3. Follow instructions inside and outside shops.

4. Follow all necessary hygiene measures.

5. Be respectful to shop staff.

Tracy Gilbert – Usdaw’s Scottish Deputy Divisional Officer said: “Unfortunately the early part of the Covid-19 crisis saw instances of abuse towards shop workers double and we are absolutely clear that ‘abuse is not part of the job’.

“With infections rising we understand why the Scottish Government wants to return to the original safety guidance for shops, that we developed with the SRC, to provide staff and customers with a safer shopping experience.

“Customers need to play their part and be patient, observe social distancing and show respect to shop workers. Retail staff are key workers delivering essential services and that role must be valued and respected.”

Usdaw welcomes Bill progress

Retail trade union Usdaw welcomes today’s Scottish Parliament stage one unanimous vote for a new law to protect shop workers from abuse, allowing the Bill to go to detailed scrutiny in committee.

The Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill is promoted by Daniel Johnson MSP.

Stewart Forrest, Usdaw’s Scottish Divisional Officer, said: “We are delighted that MSPs have recognised that retail workers are subjected to unacceptable violence, threats and aggression every working day.

“We welcome the support of MSPs across the parties and of the Scottish Government. We congratulate Daniel Johnson MSP for the work he has done on behalf of our members and retail workers across Scotland by introducing this Bill and driving it forwards.

“Throughout the coronavirus emergency shop workers are ensuring that Scotland remains fed. Retail staff are at an increased risk of contracting Covid-19, yet they have continued to go to work and help respond to the crisis. Despite this, we have seen abuse, threats and violence against shop staff double this year.

“However abuse of shop workers is a problem in more normal times and, in our view, the current legal provisions do not sufficiently protect them. The Scottish Parliament’s support for the intentions of the Bill is welcome and we hope MSPs will continue to back it through the remaining stages.”

Paddy Lillis, Usdaw General Secretary says: “The Scottish Parliament is leading the way on protection of shopworkers by passing this Bill onto the next stage.

“At a time when we should all be working together to get through this crisis, it is a disgrace that people working to keep food on the shelves are being abused and assaulted. Action is required. Our message is clear, abuse is not part of the job.

“Retail staff are key workers delivering essential services and that role must be valued and respected, they deserve the protection of the law. Shops are the cornerstone of our communities and we continue to work with the employers to improve health and safety for staff. We also call on customers to stay calm and respect shopworkers.”

Usdaw welcomes support for new law to protect shopworkers from violence and abuse

Retail trade union Usdaw has welcomed the support of MSPs across the parties and the Scottish Government for a new law to protect shop workers from abuse, ahead of the stage one debate in the Scottish Parliament next Thursday (24 September).

Usdaw calls on MSPs to back the bill and for the Scottish Government to help it through the remaining stages before next year’s general election.

The Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill is promoted by Daniel Johnson MSP (Labour, Edinburgh Southern) and the Scottish Parliament’s Economy, Energy and Fair Work Committee unanimously passed it to the next stage on 30 June.

Stewart Forrest, Usdaw’s Scottish Divisional Officer, says: “We welcome MSPs and the Scottish Government recognising that retail workers are subject to unacceptable violence, threats and aggression every working day.

“Also understanding that age-restricted sales is a major flashpoint, where shopworkers are at risk because they enforce the law to help keep our communities safe.

“In particular, we need to recognise the work that Daniel Johnson MSP has done on behalf of our members and retail workers across Scotland by introducing this Bill and driving it forwards.

“However abuse of shop workers is a problem in more normal times and, in our view, the current legal provisions do not sufficiently protect them. The Scottish Government’s support for the intentions of the Bill is welcome and we hope they will assist in securing a change in the law to better protect shopworkers before next year’s election.”

Paddy Lillis, Usdaw General Secretary, says: “We hope the Scottish Parliament will lead the way on protection of shopworkers by passing this Bill. At a time when we should all be working together to get through this crisis, it is a disgrace that people working to keep food on the shelves are being abused and assaulted. Action is required. Our message is clear: abuse is not part of the job.

Holyrood support for shop workers

The Economy, Energy and Fair Work Committee yesterday announced its unanimous support for the general principles of the ‘Protection of Workers Bill’ after it published its Stage One report on the bill.

The Bill, which seeks to increase protection for retail workers, was introduced by Daniel Johnson MSP.

While taking evidence the Committee heard compelling stories of the unacceptable violence, threats and aggression that retail workers are subject to. The Committee was told that workers who sell age restricted goods have a special role in upholding the law and this can sometimes trigger violence and abuse.

The Committee was also concerned to hear that shop workers do not always report these crimes. Some workers think it is a normal part of their job or believe that it will not be taken seriously by their employer or the police.

The Committee heard that there needs to be greater awareness of the scale and seriousness of these crimes among members of the public, retail staff, retail employers and the police.

Committee Convener Michelle Ballantyne MSP said: “Retail workers have always played a key role in Scotland’s communities; however, the role that they have played over the last few months has been phenomenal.

More than 375,000 people in Scotland work in the retail sector and all of them deserve our thanks. They have been at the heart of members’ consideration of this bill.

“The abuse that retail workers face every day just for doing their jobs is completely unacceptable. Each incident is one too many and the Committee welcomes the bill’s aim to provide greater protection, especially where retail workers are enforcing age restrictions. Abuse must be taken seriously and crimes must be reported to ensure that these matters are given the priority they deserve.”

While approving the general principles, the Committee has invited Daniel Johnson MSP to work proactively with the Scottish Government to help address reservations that the Committee has with regards to the legislation.

Michelle Ballantyne MSP added: “The abuse of retail workers is clearly a problem and it needs to be addressed. That is why we are supportng the general principles of the bill today.

However we are also clear that this bill is far from the finished article. Work needs to be done to ensure that the bill increases protection for retail workers in a clear enforceable way.

“I look forward to the Member working with the Scottish Government before the Committee considers the bill at Stage Two.”

Shopworkers’ trade union Usdaw has welcomed the Scottish Parliament’s Economy, Energy and Fair Work Committee unanimously passing to the next stage the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill, promoted by Daniel Johnson MSP (Labour, Edinburgh Southern).

Usdaw calls for MSPs to support the measure when it is debated at stage 2.

Stewart Forrest, Usdaw’s Scottish Divisional Officer, said: “We thank the all-party committee for their diligence, unanimous approval of the general principles of the Bill and recognition that retail workers are subject to unacceptable violence, threats and aggression every working day.

“Also their understanding that age-restricted sales is a major flashpoint, where shopworkers are at risk because they enforce the law to help keep our communities safe.

“Throughout the coronavirus emergency shopworkers are ensuring that Scotland remains fed. Shopworkers are at an increased risk of contracting Covid-19, yet they have continued to go to work and help respond to the crisis. Despite this, we have seen abuse, threats and violence against shop staff double this year.

“However abuse of shopworkers is a problem in more normal times and, in our view, the current legal provisions do not sufficiently protect them. The Scottish Government has indicated they too support the intentions of the Bill and will engage in the details of it. We hope that will lead to a change in the law to better protect shopworkers.”

Paddy Lillis, Usdaw General Secretary, said: “This is very welcome news and we hope it will result in the Scottish Parliament leading the way on protection of shopworkers, as they did with emergency service workers, and pass this Bill.