Food delivery companies such as Deliveroo should be forced to investigate accidents and address risks facing their Scottish couriers, say campaigners.
The call comes as the Workers’ Observatory – an Edinburgh project supporting fast food couriers – prepares to launch a manifesto in response to rider safety concerns such as traffic hazards.
Developed with the support of the STUC and Edinburgh University, the manifesto calls for riders to have better protections at work, and asks councils to step into gaps left by legislation by monitoring riders’ road accidents.
Riders – who are still considered by many companies to be self-employed despite a ruling by the UK Supreme Court that Uber drivers should be classified as workers – fall outside of UK health and safety laws.
The Workers’ Observatory collective, working with Edinburgh University sociologist Karen Gregory, claims that company policy of pay-per-delivery “incentivises risk taking”.
The group has gathered examples of traffic accidents and “near misses” experienced by Edinburgh food delivery couriers. Riders have told researchers they feel “pressurised” to take jobs in areas that feel unsafe because they worry refusing an order will affect the allocation of jobs.
Karen Gregory, who published a study on related safety issues last December, said: “The structure of paying riders “per drop” incentivises workers to deliver quickly, so that they are ready for the next delivery assignment.
“This can mean pushing it on city streets or racing through the city on a bicycle or scooter to minimise your delivery time.”
Cailean Gallagher, coordinator of the Workers’ Observatory, said: “Just like in other workplaces, when gig workers have accidents or injuries at work, these should be reported and monitored.
“Councils should be able to receive accident reports and then share the information with riders so that they can monitor the risks and hazards of their work and develop appropriate demands.”
