UNISON’s Edinburgh branch is warning that cuts to the council’s Private Rented Service Team could threaten safer housing for private tenants and lose the council hundreds of thousands in income. Continue reading Union concerns for tenants’ safety as service faces cuts
Edinburgh tenants have given Council housing in the city a vote of confidence in a new survey. Over 1000 Council tenants took part in the survey, which showed that satisfaction ratings are among the highest of any similar landlord in the UK.
Of those questioned, 89% were satisfied with the quality of their home, giving Edinburgh the highest score among similar landlords. 90% of participants responded that they are happy with the housing service they receive and only 4% responded that they are dissatisfied. Satisfaction levels with key services, customer care and engagement were either equal to or higher than other large landlords in the UK.
Neighbourhoods were also rated highly with 92% of tenants stating that they are happy with their neighbourhoods and only 2% were not.
Housing Convener, Councillor Ricky Henderson, said: “This feedback from tenants reinforces the high reputation of the Council’s housing service and is a real vote of confidence.
“The Scottish Housing Regulator has already awarded our housing service the highest grade of any local authority, so it is encouraging to see that our tenants are also satisfied with their homes and the service they receive.”
The Council has worked closely with Edinburgh Tenants Federation in designing the survey. Both organisations will work together to develop an action for any necessary improvements identified from the results.
Betty Stevenson, Convener of Edinburgh Tenants Federation, said: “The Federation has been closely involved in developing the survey and we are pleased with the results showing high satisfaction. We will be working with the Council to make sure that any identified improvements are put in place.”
Do you agree with those survey results? Are you saisfied with the city council’s housing service? Let us know!
Social tenants and landlords are set to benefit from a number of reforms announced yesterday by Housing Minister Margaret Burgess. The reforms will change the way social landlords allocate and manage their housing. They will allow social landlords to address the specific needs of the local community, ensuring best use of available social housing, tackling antisocial behaviour and providing further protection for tenants.
Speaking at the Scottish Federation of Housing Associations’ Annual Conference, the Housing Minister outlined the measures, which are likely to form part of a forthcoming Housing Bill.
This includes:
During the SFHA Conference Mrs Burgess also announced that initial or probationary tenancies will not be included in the Housing Bill.
She said:
“The changes I am announcing today will ensure that we deliver first-rate homes and services to tenants, residents and homeless people – the most vulnerable in our society. By giving landlords greater flexibility at a local level they will be able to respond to the needs of their local community.
“In order to provide affordable warm homes for people in Scotland it is vital that we continue to find ways to increase supply and quality across all tenures. Despite Westminster’s cuts to our capital budget, we have taken every opportunity to increase our investment in housing. By the end of April we had allocated £200m additional funding for housing supply, bringing total investment to almost £860m in the three years to March 2015.”
HOME TO STAY PUBLIC MEETING
Thursday 13 June
Tenants and landlords in the private rented sector are to benefit from a new Tenant Information Pack (TIP) which will improve access to information on renting and help ensure that accommodation is good quality and well managed.
Launched by Minister for Housing and Welfare Margaret Burgess yesterday, landlords have a legal duty to provide the TIP to new tenants. The easy to read document, which has been made available on the Scottish Government website, contains a summary of legislation relevant to private tenants and landlords.
During a public consultation on its introduction, the TIP received broad cross-sector support as a means of providing consistent and reliable information to tenants, and the TIP will be reviewed on a regular basis to ensure that it provides an accurate, user friendly, summary of housing law.
The launch of the pack is supported by a new website which offers practical renting guides for tenants and landlords in Scotland’s private rented sector. Funded by the Scottish Government, the Renting Scotland website has been created by Shelter Scotland and industry partners and contains key tenant and landlord information on renting in the private rented sector.
Mrs Burgess said: “The Tenant Information Pack provides vital information for tenants and landlords in an easy-to-read format. There is already a lot of good information available to tenants and the pack is not intended to replace existing material, but to create a benchmark for information available across the whole sector.
“The introduction of the pack will contribute towards ensuring that the private rented sector provides good quality and well managed accommodation, where both landlords and tenants understand their respective rights and responsibilities. The Renting Scotland website, which went live today, is another important form of support, offering crucial advice to tenants and landlords.”
A spokesperson for the Scottish Association of Landlords said: “We are encouraged by the possibility offered by the Tenant Information Pack to improve and maintain landlord-tenant relationships. The pack is a helpful resource which will raise awareness of both landlord and tenant rights and responsibilities.”
Graeme Brown, Director of Shelter Scotland, said: “The introduction of the Tenant Information Pack by the Scottish Government is a positive step forward for tenants and landlords alike, who will be clear on their rights and responsibilities from the day a tenant moves in. By improving access to key information, Tenant Information Packs will build trust and respect on both sides. It will help avoid problems at an early stage and empower tenants as consumers should something go wrong.
“An informed tenant is a good tenant, and likewise a landlord who is aware of their rights and responsibilities can better manage their property to anticipate and avoid problems, allowing both parties to get off to a good start.”
Interested in forming a new Muirhouse tenants and residents group? An initial planning meeting will be held in North Edinburgh Arts Centre this Thursday (2 August) at 6pm.
Housing Minister Keith Brown today confirmed that a compulsory scheme to safeguard rent deposits for households in Scotland has come into force. Deposits amount to more than £75 million in the majority of the 273,000 households that make up the private rented sector in Scotland.
The tenancy deposit scheme will be free for landlords and letting agents to participate in, and ensure that landlords can legitimately access deposits where justified.
Tenants will no longer have to take legal action to seek recovery of a wrongly withheld deposit. This will mean that tenants will have access to a free and independent dispute resolution service, where agreement over the return of a deposit cannot be agreed by the tenant and landlord.
SafeDeposits Scotland, Letting Protection Service Scotland and Mydeposits Scotland will take deposits from landlords or their agents for safekeeping and provide information about the tenancy, the deposit and the scheme to the tenant.
Landlords can submit deposits to schemes from July 2 voluntarily, if they wish. However, by law, they will need to submit deposits to an approved scheme from between November 2012 to May 2013, depending on when the tenancy started.
Keith Brown said: “The Scottish Government has estimated that between 8,000 and 11,000 tenants annually have £3.6 million of their deposits wrongly withheld. These new regulations are historic because they offer, for the first time, a fair, cost effective approach that safeguards tenancy deposits. It is important to stress that the majority of landlords behave responsibly. This legislation is aimed at tackling those who continue to tarnish the image of the private rented sector.”
Graeme Brown, Director of Shelter Scotland, said: “Monday 2 July starts the clock ticking towards the point when all tenants’ deposits will be protected by law in Scotland. Shelter Scotland has been campaigning for this scheme for eight years now and we are delighted to see it becoming law. But it will only work properly if tenants are diligent and know their rights and landlords and agents embrace the scheme fully. Then and only then, will the unfair withholding of millions of pounds from deposits by landlords and agents be a thing of the past, as will the hardship it causes to tenants. Our hope is that the tenancy deposit scheme achieves a transparent and fair system for all.”
Robin Parker, President of NUS Scotland, said: “This is a great day for tenants and good for landlords. We’ve worked for many years to get better protection for tenants in private flats and houses, including of course the tens of thousands of students who live in the private rented sector. Too often we’ve heard of deposits being withheld or deducted unfairly by a few unscrupulous landlords, and the tenancy deposit schemes launched today should go a long way to putting an end to this.”
Marieke Dwarshuis, Director at Consumer Focus Scotland said: “Getting a deposit back has often been an uphill struggle for many tenants in the private rented sector and we have championed the need for better protections for years. “The new safe house for deposits and the independent dispute resolution service are great news for tenants and will ensure there is a fair, clear and efficient system in place for everybody concerned. “The key to success now is to ensure tenants and landlords are informed about the scheme and everyone clearly understands what their rights and responsibilities are.”
Housing Minister Keith Brown today confirmed that a compulsory scheme to safeguard rent deposits for households in Scotland has come into force. Deposits amount to more than £75 million in the majority of the 273,000 households that make up the private rented sector in Scotland.
The tenancy deposit scheme will be free for landlords and letting agents to participate in, and ensure that landlords can legitimately access deposits where justified.
Tenants will no longer have to take legal action to seek recovery of a wrongly withheld deposit. This will mean that tenants will have access to a free and independent dispute resolution service, where agreement over the return of a deposit cannot be agreed by the tenant and landlord.
SafeDeposits Scotland, Letting Protection Service Scotland and Mydeposits Scotland will take deposits from landlords or their agents for safekeeping and provide information about the tenancy, the deposit and the scheme to the tenant.
Landlords can submit deposits to schemes from July 2 voluntarily, if they wish. However, by law, they will need to submit deposits to an approved scheme from between November 2012 to May 2013, depending on when the tenancy started.
Keith Brown said: “The Scottish Government has estimated that between 8,000 and 11,000 tenants annually have £3.6 million of their deposits wrongly withheld. These new regulations are historic because they offer, for the first time, a fair, cost effective approach that safeguards tenancy deposits. It is important to stress that the majority of landlords behave responsibly. This legislation is aimed at tackling those who continue to tarnish the image of the private rented sector.”
Graeme Brown, Director of Shelter Scotland, said: “Monday 2 July starts the clock ticking towards the point when all tenants’ deposits will be protected by law in Scotland. Shelter Scotland has been campaigning for this scheme for eight years now and we are delighted to see it becoming law. But it will only work properly if tenants are diligent and know their rights and landlords and agents embrace the scheme fully. Then and only then, will the unfair withholding of millions of pounds from deposits by landlords and agents be a thing of the past, as will the hardship it causes to tenants. Our hope is that the tenancy deposit scheme achieves a transparent and fair system for all.”
Robin Parker, President of NUS Scotland, said: “This is a great day for tenants and good for landlords. We’ve worked for many years to get better protection for tenants in private flats and houses, including of course the tens of thousands of students who live in the private rented sector. Too often we’ve heard of deposits being withheld or deducted unfairly by a few unscrupulous landlords, and the tenancy deposit schemes launched today should go a long way to putting an end to this.”
Marieke Dwarshuis, Director at Consumer Focus Scotland said: “Getting a deposit back has often been an uphill struggle for many tenants in the private rented sector and we have championed the need for better protections for years. “The new safe house for deposits and the independent dispute resolution service are great news for tenants and will ensure there is a fair, clear and efficient system in place for everybody concerned. “The key to success now is to ensure tenants and landlords are informed about the scheme and everyone clearly understands what their rights and responsibilities are.”
