Tag: technology

Local public health consultant develops technology to reduce risk of exposure to COVID-19 in economic spaces

Medical doctor, clinical epidemiologist and public health consultant, Dr Paul Nelson, has developed a pioneering technology that will significantly reduce the risk of exposure to Covid-19 in all ‘economic spaces’ – shops? – across the City of Edinburgh and beyond.

The groundbreaking innovation, supported by early adopters, Essential Edinburgh and a number of independent retailers, is set to roll out across the city next month, affording shop workers and patrons a safer working environment whilst inspiring confidence and supporting the recovery of economic activity. 

Dr Paul Nelson said: “We are creating a Movement which is enabling business owners and residents alike, to take back some control and mitigate the effects that the pandemic has had on their livelihoods.

“We’ve witnessed a significant amount of initial interest so far and are delighted to be working with Essential Edinburgh to roll this out across Edinburgh and beyond.

“As we all get on board and as the shopkeepers (and other business owners)  become gatekeepers, we all safeguard the economy by identifying symptomatic people. Businesses, harnessing the Dunkirk Spirit, will create a Cordon Sanitaire or Community Screening Programme that is currently lacking and not even possible to be provided in the usual way via public services.”

“Contact tracing is crucial to halt the spread of the virus and currently there is no way of picking up people who have symptoms if they don’t go to their doctor. According to the latest figures from ONS, 70% of cases are not currently referring themselves for testing.”

Roddy Smith, Chief Executive and Director of Essential Edinburgh commented: “Consumer confidence has understandably taken a big hit and businesses are also dealing with the huge impact of lockdown and will be for some time.

Empowering both businesses and consumers, FFZ has the potential to provide an additional level of confidence for both. We’re really looking forward to working with Paul and the team to further support our businesses and local community.”

Ian Murray MP, Labour Member of Parliament for Edinburgh South commented: “I am delighted that this idea, developed by a local resident Dr. Paul Nelson, is coming to fruition.

“I appreciate that many businesses will have suffered and most importantly will continue to suffer for the coming weeks or months as we recover from lockdown and this innovation provides a technological route to augment recovery for businesses across Edinburgh and beyond.”

The simple integrated symptom screening membership service designed to enable businesses and customers to reduce the risk of exposure to people with Covid-19 is completely non-invasive and simple to operate.

Shop owners will take the temperature of patrons on entry into their spaces using a clinically approved, contactless thermometer which will then communicate via Bluetooth to a free Fever Free app downloaded by each user.

The process uses a progressive web app, which means it doesn’t need to be downloaded from the App store and requires only bare minimum personal data.

Once cleared, the person is issued a six hours pass attesting they are fever-free. During this time, the pass ‘holder’ will experience a frictionless outing as they show it to other participating businesses in the area, all while preserving the privacy of all participants

If high temperature is detected, the shopkeeper will encourage the person to go home and the app will prompt them to pass on details to the contact tracing services (if they agree), who will get in touch with the person to be sent a test.

Argyle Place and Roseneath Street area, Edinburgh (EH9) businesses are driving the first Fever Free Zones as the team begin to roll out the technology.

An early adopter of FFZ, Karen Kirkness, owner of Meadowlark Yoga on Argyle Place, added: “We need to keep our spaces open if our economy is to survive, while maintaining the responsibility to do so as safely as possible.

“FFZ empowers us to identify symptoms that help our community to help itself in its efforts to stay healthy, engage with the economy, all while supporting the NHS’s efforts to track and trace.”

Dr Nelson concludes: “It is hoped that the frictionless access to fever-free high streets will inspire confidence and boost economic activity. If fevers are measured at the point-of-access, and if in turn this triggers a consent-initiated contact with NHS Test and Protect, then these measures could dramatically improve NHS Trace and Protect’s ability to eradicate COVID-19.”

UK government guidelines should be followed at all times, such as wearing a face covering and maintaining social distancing guidelines.

For more information visit: www.feverfree.zone

Delivering R100 for Scotland

Voucher scheme to ensure superfast broadband access for all.

Details of a voucher scheme to help ensure everyone in Scotland will have access to superfast broadband by the end of 2021 have been announced.

The Scottish Broadband Voucher Scheme will provide funding of up to £5,000 to help homes and businesses not in scope of either Reaching 100% (R100) contracts or planned commercial investment to obtain superfast broadband where providers may not ordinarily go.

Interim vouchers of up to £400 are also being made available for premises where superfast broadband is planned for after the end of 2021 – with an additional £250 for those in the hardest-to-reach areas.

An online postcode checker has been launched to give homes and businesses information on superfast roll-out in their area as well as providing information on voucher scheme eligibility.

Scotland’s Connectivity Minister, Paul Wheelhouse, said: “Digital Connectivity has played a vital role in supporting our efforts to keep people safe during the Covid-19 lockdown and will be pivotal in plans for our strategic economic recovery from the pandemic.

“Work is underway to build the infrastructure which will underpin R100, backed by Scottish Government funding of £579M. This, together with commercially-driven work, will ensure the vast majority of homes and businesses across the country can access superfast broadband access by the end of 2021.

“But Scotland has some of the most challenging locations anywhere in Europe for providing telecoms infrastructure and I have always been clear that additional measures may still be needed to provide superfast access to some of the hardest-to-reach areas.

“That is why we have been developing plans in parallel with the main infrastructure investment to ensure our 100% commitment is met, and the Scottish Broadband Voucher Scheme offering a level of funding far exceeding that of any other broadband voucher scheme currently in operation within the UK, will ensure that everyone can access and benefit from this world-leading digital capability.” 

The R100 online postcode tracker is live now.

CONNECTING SCOTLAND

Around 23,000 low income households without proper internet access will be helped to get online with the assistance of £15 million of Scottish Government funding.

The investment, part of the Connecting Scotland programme, will prioritise disadvantaged families with children and young people leaving care. These families will get a device, twelve months unlimited data as well as technical support to get online safely and securely.

Households will also be linked with a Digital Champion who will provide six months of training and support over the phone. Suitable recipients will be identified by local authorities and third sector organisations who apply to the programme on behalf of those they support.

This second phase of the programme, builds on an initial £5 million to get up to 9,000 households with people at clinical or high risk from Covid-19 connected online.

Communities Secretary Aileen Campbell said: “It has never been more important to be connected and online. It enables us to access information about how to stay safe and healthy during Covid-19, keep in touch with friends and family, and study or work.

“I am therefore very pleased to be able to extend our Connecting Scotland programme and tackle the digital divide by reaching over 30,000 households across both phases that are experiencing difficulties with online access.

“An additional £15 million will help thousands of families and young care leavers who could not otherwise afford to get online, making sure they are not further disadvantaged by providing the necessary hardware, data, and skills they need to get connected.

“This builds on £25m investment in devices and connectivity which will support around 70,000 school pupils.”

David McNeill, Director of Development at the Scottish Council for Voluntary Organisations, added: “The first phase of Connecting Scotland has made a significant difference to the lives of thousands of people who were missing out on the benefits of being online. It has enabled them to stay connected to friends and family, informed and entertained, and able to continue with learning and work.

“This additional investment will enable hundreds of organisations from across the public and third sectors to provide support to those who need it most, removing the barriers related to the affordability of kit and connectivity, as well as helping to build digital confidence and skills.”

Mary Glasgow, Chief Executive, Children 1st also said: “Children 1st were delighted to take part in the first phase of the Connecting Scotland programme to help families without access to IT to cope through coronavirus.

“Good digital access is essential to keeping both children and parents connected to education, their friends and families and to wider support from charities like Children 1st during these extremely difficult times.  It’s great to see the programme being rolled out to reach even more families.”

UK’s internet use surges to record levels

Adults in the UK are now spending more than a quarter of their waking day online with services such as TikTok and Zoom seeing unprecedented growth, according to Ofcom’s latest study into the nation’s online lives.

Ofcom’s annual Online Nation report shows that in April 2020, during the height of the coronavirus lockdown, UK adults spent a daily average of four hours and two minutes online. This is up from just under three and a half hours in September last year.

With people looking for new ways to keep connected, informed, entertained and fit during the pandemic, video-sharing and video-calling services are surging in popularity.

TikTok, which allows users to create and share short dance, lip-sync, comedy and talent videos, reached 12.9 million UK adult visitors in April, up from just 5.4 million in January. Twitch, the popular live streaming platform for video gamers, saw visitors increase from 2.3 million to 4.2 million adults.

The proportion of people making video calls has also doubled during lockdown, with more than seven in 10 doing so at least weekly. Houseparty, the app which combines group video-calls with games and quizzes, grew from 175,000 adult visitors in January to 4 million in April. But the biggest growth was seen by Zoom, the virtual meeting platform, which grew from 659,000 users to reach 13 million users over the same period – a rise of almost 2,000%.

A nation of content creators

Sites and apps such as YouTube, Snapchat, Instagram and TikTok, which allow people to create, upload and share videos online, have never been so popular.

Our report reveals that nine in 10 adults, and almost all older children aged 8-15, with access to the internet used at least one of these in the last year, with many doing so several times a day. One third (32%) of online adults now spend more time viewing video-sharing services than broadcast television.

And we’re not only watching but creating and broadcasting our own content too. Two in five adults (40%) and 59% of older children who use video-sharing sites and apps now create and upload their own videos, driving an explosion in short-form, user-generated content.

Vlogging is also a money-making enterprise, with 17% of adults who create and upload videos receiving revenue or gifts in return. With some vloggers going on to achieve global celebrity status, the proportion of children under 13 who aspire to become a ‘YouTuber’ had increased by 19% by the end of 2019 compared to 2018. Boys in particular are more likely to consider it as a career.

A graph showing how many users of video-sharing services upload videos.

How the pandemic is changing communications

Our study shows that, before the pandemic, many people were moving away from more established forms of communication – particularly landline calls and SMS text messages – and adopting newer methods.

A graph showing that adult internet users are as likely to send a message by WhatsApp and they are to send an SMS.

In the 12 months to February 2020, more people were sending daily text messages using online messaging platforms (52%), such as WhatsApp and Facebook Messenger, than using SMS (41%) or email (26%). Daily use of online voice calls (31%) was only slightly lower than mobile calls (38%).

The pandemic appears to have sped up the adoption of online services to keep in touch. More than seven in 10 people in the UK are now making video calls at least weekly, up from 35% pre-lockdown. This trend is particularly noticeable among older internet users; the proportion of online adults aged 65+ who make a least one video-call each week increased from 22% in February 2020 to 61% by May 2020.

Confident but cautious

For many adults and children, watching or creating content on video-sharing sites or apps is a positive experience. But 87% of adults – and 79% of 8 to 15 year olds – have concerns around children using these platforms. Bullying or trolling, harmful or age-inappropriate content and receiving private messages from strangers are among the top concerns.

Adults’ trust in sites to remove illegal, offensive and harmful material has grown by seven percentage points since last year, to 54%. Nevertheless, most adults (57%) continue to support greater regulation of video-sharing platforms (64% in 2019).

Ofcom is preparing to take on new duties for the regulation of UK-based video-sharing platforms. This summer, we will be publishing a call for evidence to inform our guidance on how platforms should protect users from harmful content.

Yih-Choung Teh, Ofcom’s Director of Strategy and Research, said: “Lockdown may leave a lasting digital legacy. The coronavirus has radically changed the way we live, work and communicate online, with millions of people using online video services for the first time.

“As the way we communicate evolves and people broaden their online horizons, our role is to help ensure that people have a positive experience, and that they’re safe and protected.”

Clever tech roll out helps vulnerable people during pandemic

Vulnerable customers of an Edinburgh housing and care provider are being able to keep in constant contact with friends and family – and where necessary their carers – during the Coronavirus lockdown thanks to its pioneering technology.

Blackwood has provided its customers with tablets complete with accessible care technology and wifi access to help keep them more digitally connected at all times, despite most being currently ‘shielded’ in their homes.

It has already led to a remarkable 800% increase in the function that allows customers to contact friends and family.

And with visits from care staff being impacted because of social distancing and virus protection measures, the technology is ensuring customers do not feel isolated as they can also keep in touch with carers via video calls, even those who use Blackwood’s night-time support service.

Each tablet gives customers access to CleverCogs™, Blackwood’s own bespoke care system, which enables people to stay in touch with friends and family through video chat, while also allowing them to catch up on their favourite tv shows, access information and receive calendar reminders of care visits and medication.

The system allows customers to attend GP appointments through the NHS service, Near Me, which is linked with more than 30 GPs across Scotland.

CleverCogs™ is personalised to each customer meaning they will be able to easily access their interests, whether it’s music, sports or movies. The system is designed to only take users maximum three taps of the tablet to access any of its features.

Blackwood – which operates across Edinburgh as well as 28 other local authorities, providing housing and care support to people with a wide range of care needs – is also fronting a new campaign #ImInAwe to showcase the work of front-line social care workers during the pandemic crisis.

Anne Jenkins, Blackwood’s Innovation Delivery Manager, said: “As an organisation we understand and appreciate how uneasy and stressful the current lockdown situation is for many of our customers and their families.

“CleverCogs™ gives our customers and families some peace of mind in that they can stay fully connected throughout this, so reducing feelings of loneliness, anxiety or isolation.

“In fact where previous there was a reluctance to use CleverCogs™ as a communication tool, now customers are freely using it to keep in contact with friends and families.

“We personalise every CleverCogs™ device, which has had huge impacts on our customers’ lives. Being digitally connected really has the opportunity to change people’s lives – it opens their horizons to a whole new online world.

“In the current circumstances, it’s even more important that we facilitate every measure possible to ensure our customers have access to the required care and communication to allow them to continue living a fulfilled life as independently as possible.”

Currently the system features include information about Care, Safety, Housing, Home Automation, Information, Digital Inclusion as well as Health & Wellbeing.

CleverCogs™ has also been implemented across all of Blackwood’s care services, as well as being the ‘hub’ for each of its Blackwood Houses. Within the Blackwood Houses, CleverCogs™ enables customers to control lights, heating, doors and blinds.

Blackwood’s #ImInAwe campaign aims to shine a light on the important front-line role care employees are playing, to encourage businesses and individuals to look at ways they can show gratitude.

It’s estimated up to 150,000 staff work in the social care sector, providing care to people in care homes and retirement developments as well as care-at-home services. The social campaign is spreading online with the hashtag #ImInAwe to show collective support.

Blackwood customers are at the heart of shaping its future. With over 1500 properties across 29 local authorities, it is the largest provider in Scotland and helps the transform customers’ lives on a daily basis – at a time when funding is becoming increasingly tighter.

For more information, please visit: https://www.blackwoodgroup.org.uk  

Tech-shy Edinburgh Minister hosts record-breaking international Prayer Meeting

What is believed to be the largest Prayer Meeting held in Scotland since the Reformation was conducted via Zoom last week, with around 400 worshippers joining from as far afield as the USA, Germany and Sweden.

Rev. James Gracie, of Arthur Street Church in Edinburgh started the Prayer Meeting in March as his parishioners were unable to attend services due to the government lockdown.

The first Monday evening meeting attracted around 50 attendees, but as word spread, numbers rocketed, causing a few challenges for Rev Gracie.

He said: “I had to become tech-savvy very quickly. I initially had a licence for 100 people and managed to set up our first Zoom call. I had no idea how many would attend, but the response was fantastic.

“It was mainly members of my congregation, but there were several attendees from other denominations, and a few folks from overseas also joined in.

“After that, the word just spread and spread. We have now had to purchase a licence for 500 people, and we’ve had people joining from Canada, Holland, Romania, the USA and Sweden. Indeed, the number of attendees has grown every week since it began.

“I’m not sure how much bigger we can get, but to my knowledge, it’s already the largest Prayer Meeting in Scotland since the time of the Reformation. 

“For something that we started as a way of bringing our people together to have snowballed as it has been nothing short of a miracle. With isolation and so much uncertainty, the chance to join together in prayer can provide a great deal of comfort and reassurance. ”

Anyone looking to join the prayer meeting, which is held at 7pm on Monday evenings, can do so by contacting Rev. Gracie at jig.edin@gmail.com.

Connecting Scotland initiative to get vulnerable people online

A new £5 million programme is to offer an internet connection, training and support, and a laptop or tablet to vulnerable people who are not already online during the response to coronavirus (COVID-19).

The Connecting Scotland programme will connect 9,000 more people who are considered at clinically high risk themselves so they can access services and support and connect with friends and family during the pandemic.

Those who take part in the programme will be paired with a ‘digital champion’ to support them for six months while they get connected and find the information they need.

Communities Secretary Aileen Campbell said: “Access to the internet is a real lifeline during these difficult times, so we want to support people to get online and stay connected through this project.

“The advice is clear that we need to stay at home, but for those shielding and in a high risk group, and not online, we know this is difficult and can increase isolation and loneliness at a time they already feel vulnerable and might be missing other support.

“The internet helps us to keep in touch with friends and family and is an important way to find information on support services during this challenging time. This £5 million investment will bring 9,000 more people online over the coming months, and help people best manage the impact that coronavirus is having on their lives.”

Local authorities and the third sector will lead on identifying people to receive devices, distributing them and providing training and support.

SCVO Chief Executive Anna Fowlie said: “For most of us, technology has played a crucial role in keeping us connected to friends and family, informed and entertained, and able to continue with learning and work.

“However, there are people that can’t access the benefits of being online because of the affordability of kit and connectivity, or the confidence and skills to be able to use technology effectively. This additional investment will go a long way towards reducing that digital divide and ensuring everyone can benefit from being online.”

Councillor Gail Macgregor, COSLA’s Resources Spokesperson said: “Ensuring that our communities are connected is essential to our response to tackling coronavirus, and COSLA welcomes the positive role that this programme will have in getting people online in the coming weeks and months.”

“Local Government has been at the forefront of efforts to tackle digital exclusion and is ideally placed to understand the significant challenges that it presents, particularly to the most vulnerable. That is why we are working closely with Scottish Government and third sector partners to deliver on this programme.”

New technology to aid COVID-19 air transfers

The Scottish Ambulance Service is utlilising the latest medical technology to aid in the safe transfer of COVID-19 patients using air ambulance.

The ‘epishuttle’ technology allows patients to be placed in a sealed adult sized incubator for transfer by air ambulance, providing protection for both patients and staff in complex cases.

To date, eight of these shuttles have been purchased, two of which have been received and are being tested for a go-live date on 3 April. A further two will be received on 17 April and another four by Mid-May.

The investment, of more than £500,000, will allow the Service to ensure patients receive the highest possible standards of care whilst increasing capacity for complex transfers involving COVID-19 patients, such as those from remote and Island communities.

The Scottish Ambulance Service is working in partnership with Transport Scotland, Loganair and the RAF to increase the range of transport options available for COVID-19 transfers.

Pauline Howie, Chief Executive of the Scottish Ambulance Service, said: “This is an unprecendented situation and our staff across the country are doing a fantastic job in caring for patients across Scotland.

“The fight against COVID-19 has required the NHS to think differently and to move at pace. By adapting our approach and using this latest available technology, we are taking  swift action in the best interests of patients and our hardworking staff – whilst increasing our capacity.

“The introduction of epishuttles will increase the range of options available to us as a Service as we deal with COVID-19 cases, particularly for rural and island communities.

“I’d also like to thank our colleagues at Transport Scotland, Loganair and the RAF who have been offered fantastic assistance to us through aircraft and staff. It has been a real team effort and means we have the full range of resources available to us to enable us to react to any situation as we continue to help communities across Scotland in the months ahead.”

Health Secretary Jeane Freeman said: “We’ve been working closely with the Scottish Ambulance Service to significantly increase capacity for airlifting patients off the islands and to ensure that any patients from our island communities with COVID-19 can be transported to receive the appropriate healthcare when they need it.

“The first batch of Epishuttles will be available from this Friday, with plans well underway to increase the number of these single patient isolation pods in the coming weeks. Epishuttles are designed to protect patients and crew from potential infection and safely transport patients on fixed wing aircraft.

“In the meantime, SAS is working with the RAF who are currently providing cover for transfers off the islands, using three puma helicopters based at Kinloss which can transfer some patients without Epishuttles.

“Our NHS is on an emergency footing and all health boards have been undertaking extensive work across Scotland to maximise the capacity available to manage expected rise in demand due to COVID-19. We can all play our part and ease pressure on services by staying at home, except for key workers, essential shopping, reasonable exercise or caring for the vulnerable.”

Two in three Scots more reliant on their broadband than ever before

  • 64% of people in the Scotland are more dependent on their broadband and internet connection than ever before, as a result of the Covid-19 isolation. 
  • Half (51%) of Scots are using the internet to keep in touch with loved ones, to entertain themselves (58%), and to keep up with the ever-changing news (62%). 
  • Biggest broadband frustrations for the millions of people now working from home include inconsistent connection (8%), slower downloads (14%), and the internet cutting out for no reason at all (12%) 

Banished Brits are more dependent on their internet and broadband provider than ever before. In Scotland, 58% are increasing their internet use due to the restrictions of Covid-19, a new study reveals. 

As of Monday 23rd March 2020, UK residents were put under strict guidelines to stay at home.

The study, from leading price comparison website, Moneyexpert.com, found that 35% of people in Scotland are using the internet for different means because of Covid-19,  and that more than a quarter (27%) are finding it a lot more challenging to use the internet for things such as video calls or shopping for food online.

However, a huge 90% of people in the Scotland are using the internet in ways they never have before. While 62% are using the internet to keep up with the news and Government changes, 58% are relying on strong connection to keep themselves entertained, and to keep in touch with loved ones (51%).

15% are checking in on the elderly or an ‘at risk’ friend or family member, and some are even holding out hope for a summer holiday abroad by planning their next getaway!

With millions of Brits now working from home, the reliance on a strong connection is more necessary than ever. 

However, for many, the change from professional office to home office isn’t quite as smooth and simple as hoped for. Almost one in ten (8%) people in Scotland say the speed of their connection is completely inconsistent, and for some (12%) the internet is cutting out for no reason at all.

Virtual video meetings are causing Brits to look completely unprofessional, with a third of those in the Scotland (33%) missing meetings due to poor internet connection – on average, people have missed around four meetings since the pandemic began.

Unfortunately, broadband problems are not a new discovery in isolation.

More than two thirds (71%) of Scots have considered changing their broadband and consider cost as a factor they’d think about heavily (89%) when preparing to switch. Almost half (44%) would like expert advice when doing so.

Jason Smith, CEO of Moneyexpert.com, said: “With a significant proportion of the UK now working in a new way from home, many are coming up against new problems with their broadband and internet connection.

“45% of Brits are finding it difficult to connect to video meetings when more than one person in the house is using the internet, so consider creating a shared calendar to schedule meetings, and keep one room in the house free for those important calls.

“With weeks and months of uncertainty ahead, optimising our home spaces to be entirely fit for our changed needs will help us reduce stress and keep our sanity. A suitable broadband connection with a minimum guaranteed speed is a key part of that.”

Yesterday, broadband providers joined together to announce new measures to keep vulnerable broadband customers connected.

Natalie Hitchins, Head of Home Products and Services at Which?, said: “It is positive to see the industry working together to ensure vulnerable customers can stay connected during these unprecedented times, when more people than ever will be relying on a good broadband connection.

“Customer support is also vital to keep people connected, and a good provider will not only deliver decent connection but also good value for money and customer service when needed. Anyone with concerns on paying their bills should contact their provider immediately.”

Go to www.moneyexpert.com/broadband/ to view some of the best broadband deals available right now. 

Void Android?

More than one billion Android devices around the world are vulnerable to attack by hackers because they are no longer supported by security updates and built-in protection, new research by Which? has found.

The consumer champion crunched Google data, which shows a staggering two in five (40%) Android users worldwide are no longer receiving vital security updates from Google, potentially putting them at risk of data theft, ransom demands and a range of other malware attacks that could leave them facing bills for hundreds of pounds.

The findings come as Which? adds warnings to its reviews of potentially affected smartphones – which are not necessarily old models and are still available to buy through online marketplaces – so consumers are aware of the risk.

Which? experts took a selection of affected phones and tablets into its labs, including handsets still available to buy from online marketplaces such as Amazon, and found they could easily be hit by a range of malware and other threats.

Researchers tested a range of phones including models from Motorola, Samsung, Sony and LG/Google and found vulnerability to hacks including enabling personal information to be stolen, a hacker to take complete control over the phone or large bills for services that the phone owner hasn’t used themselves.

Recently out-of-support devices won’t immediately have problems, but without security updates, the risk to the user of being hacked goes up exponentially. Generally speaking, the older the phone, the greater the risk.

Anyone using an Android phone released around 2012 or earlier – including popular models like the Samsung Galaxy S3 and Sony Xperia S, should be especially concerned, since it’s likely they will be running a version of Android that does not include various security enhancements Google has been rolling out since.

Google declined to respond when Which? asked for data on how many UK users are likely to be affected. But the consumer champion estimates there could potentially be millions of old unsupported Android devices still in use in the UK.

Which? shared its findings with Google but the tech giant’s response failed to provide reassurance that it has plans in place to help users whose devices are no longer supported.

Which? is calling for far more transparency around how long updates for smart devices will be provided so consumers can make informed buying decisions. The industry must also do a better job of giving support and guidance to customers about their options once security updates are no longer available.

Proposed legislation for mandatory security requirements – putting the onus on manufacturers to provide clear information about how long security updates will be provided for – and strong enforcement for manufacturers, retailers and online marketplaces that fall short are essential to tackle the growing problem of digital obsolescence.

Which? believes Google and other manufacturers also have questions to answer about the environmental impact of phones that can only be supported for three years or less – meaning consumers frequently need to fork out hundreds of pounds to replace them, while old phones end up piled up in landfill.

Kate Bevan, Which? Computing editor, said: “It’s very concerning that expensive Android devices have such a short shelf life before they lose security support – leaving millions of users at risk of serious consequences if they fall victim to hackers.

“Google and phone manufacturers need to be upfront about security updates – with clear information about how long they will last and what customers should do when they run out.

“The government must also push ahead with planned legislation to ensure manufacturers are far more transparent about security updates for smart devices – and their impact on consumers.”

Which? Tips

My Android phone is working fine, so why should I ditch it?

If your Android device is more than two years old, check if it can be updated to a newer version of Android. Open your phone or tablet Settings app, then tap System > Advanced > System update. You can then see your Android version.

If you are on a version before Android 7.0 Nougat, try to update your system. Still in the System update section, follow the instructions to run the update.

If you can’t update to a newer version, you’ll need to consider that there will be an increased risk of using your device going forwards – especially if you are running a version of Android 4 or lower.

What should I do if my mobile phone is no longer updated?

The older the phone, the greater the risk. Anyone with a smartphone that runs Android 4 or earlier should seriously consider whether it’s worth the risk to their data and privacy to continue using the device. However, there is an increased risk to any device that is no longer being supported by security updates. If you are still using such a phone, carefully consider the following advice until you upgrade.

1. Be careful what you download: The majority of threats come from downloading apps from outside the Google Play store, so be very wary of that. If you do sideload an app, check carefully that it is official and always manually re-enable the ‘unknown sources’ block in your Android settings after you’re finished. This is done automatically in newer Android versions.

2. Watch what you click on: As well as traditional phishing threats that might arrive via email, variations on these threats can be sent to a phone via SMS or MMS messages to take advantage of vulnerabilities found on some older versions of Android. Be very wary of clicking on any links that look suspicious, especially if they are from senders you’re not familiar with.

3. Back up your data: Make sure all your data is backed up in at least two places (a hard drive and a cloud service). If something goes wrong and you do get infected, this will help to ensure you won’t lose access to anything vital.

4. Get mobile antivirus: There are a range of additional apps that can provide some protection for your older Android device against security threats. Bear in mind, though, that the choice might be limited for really old Android builds. We could barely find any reputable services for the Sony Xperia Z2 running Android 4.4.

Which? advice guide for people who are using phones that no longer receive security updates: https://www.which.co.uk/reviews/mobile-phones/article/mobile-phone-security-is-it-safe-to-use-an-old-phone

ARMED short-listed for care award

ARMED, developed by HAS Technology, has been shortlisted as part of the Tomorrow’s Care Awards, an accolade that champions life-changing care technology that benefits both staff members and end-users. 

Proudly developed in Scotland, by a local team, ARMED was developed in collaboration with Edinburgh Napier University and Scotland’s Digital and Health Institute (DHI).

Set to commend and recognise the revolutionary work of the teams behind the products, the awards identify the most noteworthy care solutions in the industry for 2020. 

Tomorrow’s Care has shortlisted ARMED (Advanced Risk Modelling for Early Detection) as one of their finalists due to the innovative approach the technology has had in assisting people to live more independently and to reduce falls and associated hospital admissions. 

ARMED uses wearable technology to measure data associated with frailty and risk of falling, enabling those managing care to intervene at earlier stages, preventing more significant health risks. It also promotes self-management by making people more aware of a variety of indicators. 

A number of Scottish Councils have been instrumental with initially testing the technology and it was recently piloted with Scotland’s Loreburn Housing Association. The project saw successful results in just six months, with zero falls reported with the case study group. 

Brian Brown, Director of ARMED at HAS Technology Group, commented: “We are always striving to improve the lives of those receiving care and support and are thrilled our ARMED technology is being recognised across the UK, and not only in Scotland.  

“This nomination is testament to the hard work of each and every one of our team and we are thrilled to see digital transformation being embraced by the sector with an increased priority to improving lives, increasing independence and preventing health issues before they arise.”

With a proven success rate, as well as being in the 1% of companies chosen to be a Microsoft partner, ARMED has quickly expanded, demonstrating how AI and deep learning can revolutionise preventative care.

People are asked and encouraged to vote for the social care technology provider by visiting the Tomorrow’s Care website and clicking ‘Tomorrow’s Care Awards’.

Voters will then have the opportunity to read more about the finalists before clicking the link through to the voting page where they can submit their choice.  Voting closes on Friday 13th March. 

To vote for ARMED in the Tomorrow’s Care Awards, visit: https://www.tomorrowscare.co.uk/awards 

ARMED has also been recently announced as a finalist in the Digital Health and Care Awards and Scottish Knowledge Exchange Awards.

To find out more about ARMED technology, visit https://www.armedprevention.co.uk/