Charity demands change as shock report unmasks hidden cost of abuse

A ground-breaking report from Hourglass, Economic Abuse by Numbers, has exposed the staggering social and economic costs of abuse against older people in the UK, revealing a hidden epidemic of financial exploitation that costs society billions of pounds each year.

Authored by Hourglass, the UK’s only charity focusing on ending the abuse of older people, the report calls for urgent action and funding to protect older victim-survivors. It underlines that their suffering has too often been ignored by policymakers and the public alike. It has been issued as part of the charity’s Safer Ageing Week 2024.

The report details that economic abuse is not just a crime — it is a devastating assault on the dignity, safety, and futures of older people.

Some of the key figures underline how the abuse of older people costs the UK over £16 billion annually, with this figure projected to rise to more than £25 billion per year by 2050 if urgent action is not taken.

Despite the overwhelming scale of the problem, specialist services for older victims receive less than £500,000 annually — less than 1% of the £85 million allocated for all-age domestic abuse services across the UK.

Describing the issue as ‘a crisis hidden in plain sight’ the study explains how older victim-survivors often lose vast sums of money, property, or savings they have spent decades accumulating.

Over the past three years alone, Hourglass has recorded over £53 million in reported financial losses from older victims contacting its 24/7 helpline. Yet, this is just the tip of the iceberg — only 14% of economic abuse cases report financial loss, meaning the true figures are likely far higher.

Shockingly, awareness of economic abuse remains critically low. A recent Hourglass/YouGov survey revealed alarming misconceptions among the public:

  • 26% of respondents in England and Wales do not recognise using a Power of Attorney for personal financial gain as abuse.
  • 32% of respondents in Northern Ireland do not recognise taking items from an older relative’s home without permission as a form of abuse.
  • 29% in Wales and 27% in Scotland do not view attempts to change an older relative’s will as abuse.
  • 16% in England and Scotland do not believe scams targeting older people count as abuse.

Hourglass CEO Richard Robinson, stated: “These figures underline a glaring problem — not only is economic abuse of older people pervasive, but it is also dangerously misunderstood.

“Older victims are being side-lined in policy discussions, and this report makes clear that the UK is failing to meet even the most basic standard of protection.

“The question is not whether we can afford this commitment, but rather, can we afford the alternative? Without ring fenced, long-term funding for specialist services, we are choosing to let economic abuse continue unchecked, to the tune of billions in human and financial cost.

It’s time to end the silence, stand up for older victim-survivors, and demand that the all four governments and assemblies make their protection a priority – on par with any other crisis of abuse.”

The report highlights the stark economic case for investment in specialist services. Hourglass estimates that £300 million annually is required in England and Wales alone to remove the barriers to assistance and build a robust, proactive support system.

With older people contributing over £160 billion annually to the UK economy, the neglect of their safety and well-being is both a moral and economic failure.

Hourglass is calling for ring fenced, long-term funding and a comprehensive strategy to address abuse against older people, ensuring their protection is elevated to the same level of urgency as any other crisis of abuse.

As the Safer Ageing Week 2024 theme demands: Take Note. It is time to stop turning a blind eye to the financial and economic abuse of older people.

This is not only complicity — it is a choice to allow lives to be shattered and billions to be siphoned from an already overburdened system.

The report can be viewed here

The charity is urging those keen to support the charity during Safer Ageing Week to donate by visiting www.wearehourglass.org.uk/donate or Text SAFER to 70460 to donate £10.

Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS.

If you’d like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460.

Calls to abuse helpline for older people rise TWO THIRDS IN ONE YEAR

Fraud, theft, abuse and neglect reaches epidemic levels

Older people are being targeted more than ever before in new statistics and data revealed by Hourglass at the start of Safer Ageing Week (11/11/24).

The charity, the only one of its kind in the UK, reports that calls to its helpline are up 65% year-on-year and this has led to over 75,000 calls, contacts and impacts involving older people, their families and professionals.

This is an all-time record for the thirty-year-old charity.

As part of a new campaign, entitled Take Note, the charity is urging the general public and influencers to finally grasp the nettle about the abuse of older people and treat it in the same manner as other forms of abuse.

This comes off the back of recent staggering data that revealed over £53m has been reported as losses relating to economic abuse in the past three years – an average of £87k per case (5,127 cases). These figures, which come from Hourglass cases alone, are likely to be a significant underestimate.

Hourglass, who uniquely support older victim-survivors of abuse and neglect, employ just thirty members of staff to deal with cases, calls and research. However, the charity has seen figures jump from around 10,000 in 2020/21 to the new high of 75,000 in 2023/24.



Commenting on the figures, Richard Robinson CEO of Hourglass, said: “There is no question we are facing an epidemic of abuse of older people in the UK but it remains firmly under the radar.

“We estimate that abuse of older people costs the UK economy £16 billion per year, excluding economic abuse, and this equates to a figure of £50k per victim-survivor per year.

“Safer Ageing Week 2024 is a rare opportunity to shine a light on these issues and sound the alarm bell.

We are sleepwalking into a scenario where we are expecting more than nine million extra older people in the UK by 2050, equivalent to another city with the population of London, but with little pre-planning around safer ageing, abuse services and specialist safeguarding.

“We are already at epidemic levels – without urgent work, we are looking at a tidal wave of issues.”

Take Note campaign highlights £53M stolen or defrauded from older people

Hourglass has today launched its fifth annual Safer Ageing Week campaign. Entitled ‘Take Note’, it runs from the 11th to the 17th November and warns of the continuing tide of economic abuse against older people.

The charity, operating across the UK, uniquely supports older victims-survivors of abuse and neglect across the four nations. Its services include a 24/7 helpline, unique casework service and specialist policy unit.

At the launch of Safer Ageing Week the charity has revealed that over £53 million has been stolen or defrauded from older people in the past three years.

These are purely in cases reported to their helpline, meaning this is just the tip of the iceberg. These figures equate to an average value lost as £87,000 per victim. In 61% of these cases, the perpetrator was a family member of the victim-survivor.

The effect on this massive fraud against older people is significant, bearing in mind the ongoing cost of living crisis and a rapidly ageing older population that is set to see a further 9.6 million older people in the UK by 2050. The charity believes this abuse is only set to increase.

Awareness amongst the general public of what constitutes economic abuse is shockingly low, with a 2024 poll conducted by Hourglass finding that over 26% of people did not believe that forcing an older relative to change their will was an act of abuse.

The charity is set to release further reports throughout the week which will reveal the nature and extent of the economic abuse of older people and evaluating how well financial institutions are performing at safeguarding against this abuse.

Veronica Gray, Deputy CEO and Director of Policy of Hourglass said: “Safer Ageing Week this year focuses on economic abuse and the theme is ‘Take Note’.

“The £53m stolen or defrauded from Hourglass victim-survivors underlines the significance of Taking Note and for the public and influencers to finally grasp the epidemic proportions of abuse against older people.

“We would urge everyone to support this fifth Safer Ageing Week and keep an eye on the raft of announcements and initiatives underway during the week. Hourglass wants everyone involved in supporting older people or dealing with domestic abuse or neglect to help bring this to the public’s attention.

Put simply – it’s time for people to take note.”



The charity is urging those keen to support the charity to donate by visiting www.wearehourglass.org.uk/donate or Text SAFER to 70460 to donate £10.

Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS.

If you’d like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460.