Tag: support

Two-thirds of Scottish SMEs report skills shortages continue to impact business success

67% of Scotland’s small and medium-sized enterprise (SMEs) owners and managers have reported that skills shortages are impacting their business growth and profitability, according to new research by Censuswide, on behalf of The Open University (OU) in Scotland.

For businesses with 10-49 employees, this rocketed to 83%. 

The survey, completed by 200 owners and senior managers of Scottish SMEs, identified people management (25%), finance (24%), digital technologies (22%) and project management (20%) as the top areas in which respondents were experiencing skills shortages. 

Environmental concerns and their impact on business growth are also front and centre for Scottish SMEs, with 85% of organisations planning to invest in ‘green’ staff training. Priority training areas included developing innovative and sustainable ways of doing things (37%), making their business more sustainable (36%) and renewable energy (32%).   

The survey also highlighted a lack of awareness among SMEs of the access they have to Scottish Government-funded employee training support. Less than a third of businesses had heard of the Scottish Funding Council Upskilling Fund (31%) and the Part-Time Fee Grant (29%). 

32% of businesses surveyed also knew about the Flexible Workforce Development Fund (FWDF), which offers SMEs access to £5,000 of free and flexible online training with the OU in Scotland, supported by the Scottish Funding Council. However, more positively, 75% of respondents would be likely to consider accessing funds in the next 12 months.

David Allen – Partnerships Manager for Open University.

David Allen, Senior Partnerships Manager, The Open University in Scotland, said: “Despite two-thirds of businesses overwhelmingly reporting skill shortages, current financial and economic pressures mean training budgets are often squeezed at the expense of skills development. 

“This does not need to be the case. Through the Flexible Workforce Development Fund, SMEs can access fully funded high quality, flexible online training that addresses many of the core skills shortages facing them.

“Two-thirds of SMEs surveyed were unfamiliar with the available Scottish Government funded support. This is a core reason why the Open University in Scotland is determined to raise awareness of initiatives such as FWDF. 

“A positive outcome of our research is 75% of business owners surveyed are now likely to consider accessing Scottish Government-funded training in the next 12 months. It’s an opportunity for the taking.”

The survey findings also align with the experience of the Scottish charity Health in Mind, which recently undertook a training programme in partnership with the OU, utilising FWDF support.

Flora Henderson, Alliance Manager, Health in Mind commented: “The cost-of-living crisis, as well as the ongoing impact of the COVID-19 pandemic, has resulted in a tremendous increase in demand for our services. At the same time, staff are affected by workload and a continued impact on staff absence levels.

“It was a priority to continue to offer genuinely valuable development opportunities, intended to help staff feel supported to grow and develop in their role. The FWDF has allowed scarce resources to have more impact and encouraged wider participation than would otherwise be possible.”

For more information on the OU’s flexible online training and the Flexible Workforce Development Fund visit: https://www.open.ac.uk/business/fwdf  

Amazon Announces New Term-Time Contracts

  • Amazon offers new term-time contracts, providing its operations employees in Dunfermline and across the UK guaranteed time off during Summer, Easter and Christmas holidays, enabling more time with their children
  • The innovative contract is part of a wider flexibility boost which also includes a part-time pick-your-shift option

Amazon has launched an innovative new contract that offers parents, grandparents and guardians of school-age children the choice to work term-time only.

The new contracts, available at the Dunfermline fulfilment centre, guarantee time off for the six-week Summer break, as well as the two-week Easter and Christmas holiday periods, without affecting the comprehensive range of benefits they receive, including private medical insurance and life assurance.

The contracts, aimed at better supporting family needs, were successfully trialed at three sites following employee feedback, and are now being phased in for employees in Dunfermline and across all Amazon’s fulfilment centres – the places where Amazon store, pick and pack items for sale. They will be rolled out to sort centres and delivery stations across the UK later this year.

Amazon also announced a new flexible part-time contract for a minimum of 80 hours a month which lets employees pick and mix the shifts which suit their needs; part-day or full-day, day or night, weekday or weekend. The contract will support people who are unable to find work due to family or other commitments that require flexibility, return to the workplace.

As with all roles at Amazon, a current employee could refer a friend or family member to this option, which could also provide similar, required flexibility to a partner at home. The part-time contract, piloted at five fulfilment centres and now being expanded to a further seven sites, was also introduced as a result of employee feedback.

Jamie Strain, General Manager at Amazon in Dunfermline, said: “We’ve listened to our employees’ views on flexible working and I’m really proud that we’ve introduced new and innovative options based on their feedback.

“Both of these contracts put a really important emphasis on work-life balance and I’m certain they’re going to make a positive difference for many of our people.”

John Boumphrey, Amazon’s UK Country Manager, said: “At Amazon, we’re always innovating for our employees and our customers. I’m delighted to announce these new flexible working initiatives that provide even more choice for current and future employees, enabling them to better manage their home and work commitments.

“Amazon already provides a four-day working week for our fulfilment centre employees in the UK, and term-time contracts are another great example of how we are using feedback from our people to support them with their childcare needs, giving families more time together.”

He added: “Providing a flexible part-time contract where people can pick the shifts that best suit their needs will support our employees’ partners and other job-seekers with family caring commitments a route back to the workplace, helping to boost household income.”

Amazon already offers multiple types of contract. A standard working week is 40 hours, with shift-swaps and part-time options.

Term-time contracts are now available to thousands of Amazon’s fulfilment centre employees. The part-time pick-your-shift option has been rolled out to seven fulfilment centres following a successful trial, with more sites soon to follow.

GRoW (Get Ready for Work) supports women back into the workplace. Director Liz Sewell is particularly interested in term-time contracts: “Term-time working has the potential to give a lot of people the support they need, so it’s an interesting and progressive change at Amazon.

“We know that many women want to work flexible hours and for those with younger children term-time working makes so much sense. We believe it’s a great way to support a widening of the workforce as well as providing valuable flexibility for parents.”

Edinburgh brewery on track for £5m global turnover following support from Business Gateway

An Edinburgh-based independent craft brewery, which began as a home-brewing project in its co-founder’s spare bedroom, is now shipping internationally after receiving support and signposting to funding from Business Gateway.  

Vault City was launched to modernise traditional brewing styles with its own take on fruited sours beers. 

The beers, which are more aligned to cocktails and fruit ciders than IPAs or pale ales, are loaded with real fruit ingredients to develop flavours ranging from Raspberry Rocky Road and Strawberry Sundae to Cloudy Lemonade and Blackcurrant Choc Chip Waffle. 

On a mission to convert non-beer and traditional beer drinkers, the brewery introduces new flavours every two weeks.  

Co-founder Steven Smith-Hay, who describes himself as an “obsessed homebrewer”, had experimented with different sour and fruit beers while working in IT, and, with encouragement from his friends and family, took the plunge to set up Vault City in 2018.  

Having never run a business before, he approached Business Gateway in search of expert guidance to develop the skills necessary for turning his vision for modern craft beer into a reality.  

Steven’s local business adviser helped him to establish a business plan and identify routes for growth, as well as providing practical advice on how to manage cashflow.  

Through Business Gateway, Steven learned about the requirements needed to set up an alcohol business online and received specialist support to develop a website, which established Vault City’s digital presence, increasing brand awareness and generating sales as a result.  

Business Gateway was also instrumental in signposting Vault City to £100,000 of grant funding from Scottish Enterprise, which went towards the purchase of a decanter centrifuge.

This new piece of equipment helped the business increase its yield and decrease its waste by 30%, in turn reducing its environmental impact. Within five years of launching, Vault City has landed deals with the country’s biggest retailers, including Tesco, Morrison’s, Sainsbury’s and Waitrose.  

More recently, following advice from Business Gateway the business, which has grown to a team of almost 30, now exports to over 20 countries globally, including Singapore, Sweden and Thailand. Vault City is continuing to focus on exporting in 2023, with plans to break into the Chinese market.  

Steven Smith-Hay, Co-founder, Vault City Brewing, said: “I spotted an opportunity to carve a niche in the craft beer industry, but I needed guidance to make it happen.

“Having one-to-one support from Business Gateway has been excellent. My adviser was a safe pair of hands throughout the process and really helped me to unpack all the obstacles that come with starting your own business. 

“I’m really proud to say that four in every five sour beers sold in the UK comes from Vault City and can’t speak highly enough about the ongoing support I’ve received from Business Gateway since launching.” 

Lindsey Sibbald, Business Gateway adviser, said: “Over the years, we have been able to support Vault City with a range of Business Gateway’s services.

“It has been fantastic to watch the business’ stratospheric growth since launching, which is testament to Steven and the team’s dedication. I look forward to watching them continue to grow and to find out what flavour is next on the cards.” 

To find out how Business Gateway can help your business, visit:

 https://bgateway.com. 

Bield launches new digital hub

A NEW digital hub in West Lothian showcasing housing technology of the future won Bield stakeholder approval after its official launch last week.    

Following a tenant sneak-peek in March, Bield Housing and Care has officially opened the Bield Tech Hub in Linlithgow, having secured £75k of funding through the TAPPI project.   

The launch allowed stakeholders, including local health and social care partnerships, staff and other housing associations, to trial and give feedback on digital care advancements of the future. 

The Bield Tech Hub consists of four spaces including two bedrooms with ensuite bathrooms, one kitchen space and one living space. There is also a consultation room and a dining space. Each room has been fitted out with different technologies for people to test. 

Stakeholders were welcomed to the space by Dr Lynne Douglas, Bield CEO, who said: “We are delighted to have officially opened the Bield Tech Hub and we’re sure it will bring life-changing technology to West Lothian and further afield. It was fantastic to give our stakeholders and project partners the opportunity to see first-hand what their support has facilitated.   

“It’s very important that people get the chance to familiarise themselves with this incredible tech made available through the TAPPI project and get a true insight into housing of the future.” 

The Technology for our Ageing Population: Panel for Innovation (TAPPI) project aims to improve the way technology is used in housing and care for older people.  Led by the Housing Learning and Improvement Network (Housing LIN), the TEC Services Association (TSA) and funded by The Dunhill Medical Trust, TAPPI seeks to address the opportunity that technology has to enhance the lives of our ageing population and the barriers that prevent its adoption. 

The funding will give Bield the unique opportunity to work with tenants, staff and partners to gain insight into a range of devices, apps and systems across a variety of housing settings.  With co-production at its heart, Bield staff and tenants will have shared responsibility to produce digital services to support independent living – a first for the Scottish housing charity. 

The Bield Tech Hub features three main technologies.  The first, Anthropos, uses predictive and analytical technologies to map individuals’ daily routines and sends insights to family or staff.  If abnormal action is detected, Anthropos intervenes to prevent a crisis moment from occurring.  This supports independent living for as long as possible by proactively averting potential injury or danger. 

Aquarate drinking cups, which track individuals’ fluid intake by measuring liquid volume automatically, are also available.  This monitoring means that optimal fluid levels are maintained, and can be personalised to reflect individuals’ needs and care.  

The third technology is Vayyar, a non-wearable, non-invasive, 4-dimensional tracking technology which supports fall detection.  It also determines room presence and tracks mobility levels and bathroom visits, all of which facilitate autonomous living.  

Lynne added: “Our team have worked hard to ensure that Bield tenants, customers and their families are beneficiaries of extremely relevant tech that could make a real difference to their day-to-day lives – we are certain that the three technologies achieve that.  

“Preventative care technologies across the board underpin our major tech revolution at Bield and we’re confident that there will be fewer falls and emergencies, generally helping people to live independently for longer and be more confident in their homes.” 

Bield’s use of innovative technology has already received major recognition – it’s ‘Inspire Phase 2’ project which utilised proactive telecare was the winner of the Transformation Award at the 2023 ITEC Awards in Birmingham. 

The ITEC Awards celebrate innovation within the sector and the positive impact Technology Enabled Care has on the lives of millions of people in the UK.  The Transformation Award honours services that have planned and implemented major transformation with a proactive and preventative approach.   

Bield is a housing and care charity committed to providing innovative, flexible and high-quality housing solutions and support for older people.  Bield Housing and Care has around 180 developments which facilitate independent living across Scotland. 

To find out more about Bield and its developments, visit https://www.bield.co.uk/ or follow on Facebook @bieldhousingandcare and Twitter @BieldScotland  

For more details on TAPPI, visit https://www.housinglin.org.uk/TAPPI2  

Call for greater resourcing as spending to support vulnerable children is slashed by over a third

  • Cut of £1,870 per pupil since 2012/13 on spending for those identified with ASN
  • Postcode lottery of spending between local authorities on ASN
  • Near doubling in the number of pupils with ASN from 2012
  • Cut in the number of ASN teachers by more than 500

An alliance of leading providers of specialist children’s services, the Scottish Children’s Services Coalition (SCSC), has called for greater resourcing to support children and young people with additional support needs (ASN), such as autism, dyslexia and mental health problems.

The call comes as new figures contained in a parliamentary answer to the Cabinet Secretary for Education and Skills, Jenny Gilruth MSP. This reveals that spending supporting those pupils with ASN has slumped by over a third. It comes against a backdrop of the number of pupils with ASN increasing dramatically and the number of specialist teachers supporting them dropping to a new low.

While the SCSC supports a presumption of mainstreamingfor pupils with ASN, meaning that they are educated in a mainstream school unless exceptional circumstances, without adequate resourcing there is an obvious impact on those with ASN, fellow pupils and teachers.

The SCSC is calling on the Scottish Government to increase funding to support the needs of vulnerable children and young people, including greater provision of specialist ASN teachers, educational psychologists and classroom assistants.

The figures highlight that average spending per pupil on additional support for learning by councils in Scotland (primary, secondary and special education) has fallen from £5,381 in the 2012/13 financial year to £3,511 in 2021/22 (in real terms). This amounts to an overall cut in spending of £1,870 per pupil, representing a 34.8 per cent drop.

There is a wide variation in spending on pupils who need additional support, ranging from £2,278 per pupil in the Scottish Borders to £6,887 in the Shetland Islands, highlighting a postcode lottery in spending across local authorities.

This fall is against the backdrop of a 97.2 per cent increase between 2012 and 2021 in the number of pupils identified with ASN, from 118,011 to 232,753, amounting to 114,742 individuals. Those with ASNcurrently represent around a third of all pupils (33.0 per cent).

Between 2012 and 2021 the number of full-time equivalent ASN teachers (publicly funded primary, secondary, special and centrally employed) has fallen from 3,389 to an all-time low of 2,886, a decrease of 503 teachers, representing a cut in numbers of 14.8 per cent.

Against the background of Covid-19 and the cost-of-living crisis, with its disproportionate impact on those with ASN, the SCSC has called for greater resourcing from both the Scottish Government and councils to ensure that those with ASN receive the care and support they need, provided in an equitable manner across Scotland.

A spokesperson for the SCSC commented: “It is vital that those with ASN get the care and support they need, when they need it, especially given the impacts of the Covid-19 and cost-of-living crisis.

“This is also key if we are to genuinely close the educational attainment gap, as we know that those with ASN are disproportionately drawn from poorer neighbourhoods.

“We are in a mental health emergency and have also witnessed dramatic increases in classroom disruption, impacting on pupils and teachers alike. This is in part due to increased levels of social, emotional and behavioural difficulties post-lockdown.

“Given this, it is disappointing to note cuts in spending supporting those with ASN and we would urge the Scottish Government to adequately resource the provision of the likes of specialist teachers, educational psychologists and classroom assistants.

“Councils and the Scottish Government must work together to provide an adequately resourced and equitable system of support across Scotland for those children and young people with ASN, representing some of the most vulnerable individuals in our society. “

ASL spending per pupil (£, cash terms)

 2021-22
Aberdeen City3,149
Aberdeenshire2,366
Angus3,117
Argyll and Bute3,722
City of Edinburgh3,278
Clackmannanshire5,252
Dumfries and Galloway3,340
Dundee City2,391
East Ayrshire4,368
East Dunbartonshire4,351
East Lothian3,708
East Renfrewshire2,964
Falkirk3,932
Fife2,848
Glasgow City4,635
Highland3,044
Inverclyde3,905
Midlothian4,358
Moray3,342
Na h-Eileanan Siar5,676
North Ayrshire2,147
North Lanarkshire5,571
Orkney Islands4,543
Perth and Kinross3,105
Renfrewshire3,629
Scottish Borders2,278
Shetland Islands6,887
South Ayrshire4,881
South Lanarkshire3,722
Stirling2,500
West Dunbartonshire3,479
West Lothian2,887
All Local Authorities3,511

MSPs come together to help improve cat welfare in Scotland

Nearly 40 MSPs visited a Holyrood exhibition held by the charity Cats Protection to highlight how cats – and the people who care for them – can be better protected in law.

The exhibition, sponsored by Marie McNair MSP, was attended by 38 politicians and was a chance to discuss measures to improve feline welfare in Scotland, including the introduction of compulsory microchipping for pet cats and increasing the availability of cat-friendly rented housing.

Cats Protection’s Advocacy & Government Relations Officer for Scotland Alice Palombo said: “Scotland is a nation of pet lovers and cats are a particularly popular pet, with nearly one in four households owning one. So it was great to see so many politicians coming along to find out what they can do to ensure cats receive the protection in law that they deserve.

“Among the key measures we discussed was the need for compulsory microchipping of pet cats in Scotland. This is something which will soon be introduced for cats in England and it’s important that Scottish cats are not left behind.

“We also talked about what MSPs can do to ensure there is more cat-friendly housing available in the private and social rented sectors. So many people now rent their homes yet too many are being denied the chance to own a pet cat and we believe this must change.”

As well as discussing the charity’s campaigns, politicians also found out more about its hands-on work to support cats and the people who care about them, with staff from Cats Protection’s Veterinary, Behaviour and Community Engagement teams on hand to answer questions.

Cats Protection, the UK’s leading feline welfare charity, has a Scottish network of 24 volunteer-run branches, three adoption centres and nine charity shops, which also offer advice on cat care.

In 2022, the charity rehomed 2,500 cats in Scotland and helped neuter 11,100 cats and microchip 4,400 cats.

To find out more about Cats Protection, please visit www.cats.org.uk

Help for Households? Chancellor to meet with food manufacturers

  • The Chancellor will meet with food manufacturers on Tuesday to discuss the cost of food and explore ways to ease pressure on households
  • He is also due to meet the Competition and Markets Authority about their investigations into the fuel and grocery markets
  • Government will look at reforms around unit pricing, to make it easier for consumers to compare the prices for similar products

The Chancellor will meet with food manufacturers today (Tuesday 23 May) to raise concerns about the high price of food in the UK and discuss measures the government can take with industry to ease the pressure on households.

Building on engagement between the Chief Secretary to the Treasury and the UK’s biggest supermarkets earlier this month, the Chancellor will ask food manufacturers to do what they can to support consumers.

As crucial players in the supply chain to supermarkets, this follow up meeting with food manufacturers will help ministers better understand the challenges firms are grappling with as inflated prices continue to plague the economy. The food and drink manufacturing sector is the largest in the UK, accounting for nearly 20% of total UK manufacturing and employing almost half a million people across the country.

On the same day, the Chancellor will meet with the independent Competitions and Markets Authority (CMA) to discuss the scope of their investigations into road fuel and groceries markets, including the possible action they could take if they are dissatisfied with the level of competition in the sector which could be allowing higher prices to prevail.

The government wants it to be easier for consumers to compare the prices of products, and the CMA is currently reviewing the use of unit pricing both in-store and online in the groceries sector. The government will consider updating pricing rules, including by strengthening the Price Marking Order 2004 (Retained EU Law), after the CMA review has concluded.

While rising food prices in the UK are in line with the EU average and headline inflation fell by 0.3 per cent last month, food inflation grew to 19.2 per cent. Food inflation disproportionately affects low-income households, who spend more of their income on food and are less able to swap what they would usually buy for cheaper alternatives.

Chancellor of the Exchequer, Jeremy Hunt, said: “High food prices are proving stubborn so we need to understand what’s driving that.

“That’s why I’m asking industry to work with us as we halve inflation, to help ease the pressure on household budgets.”

Chief Executive of the Food and Drink Federation, Karen Betts said: “We are looking forward to discussing the multiple drivers of food price inflation with the Chancellor, which have caused the fastest acceleration of food prices in a generation.

“Despite manufacturers’ best efforts in recent months to absorb rising costs in their margins, these have been both persistent and broad-based – from ingredients to energy and labour – making price rises unavoidable.

“We believe food and drink price inflation is close to its peak, and food and drink manufacturers will continue to work hard to keep prices as low as possible, conscious of the pressure on hard-pressed households.

“Government can help too, for example by urgently reviewing upcoming packaging recycling regulations to make them more efficient, by working with us to address labour and skills shortages, and by keeping to a minimum the labelling changes required of companies as a result of the recent agreement with the EU on the movement of food and drink to Northern Ireland.”

The government says it has acted decisively to help struggling households with rising prices, pledging to halve inflation this year and taking action to bring down bills for families. This includes introducing the Energy Profits Levy on oil and gas companies to pay almost half of a typical household’s energy bills, freezing fuel duty and taking difficult decisions on government spending to make sure we do not fuel inflation further.

One of the most generous support packages in Europe has also been rolled out, worth £3,300 per household on average over this year and last. Benefits and state pensions have been increased by over 10 per cent, up to £1,350 in direct cash payments are being made to millions of vulnerable households and record uplifts in the National Living Wage mean someone who is currently out of work and takes a full-time job will be over £7,500 better off.

Extra support has been put in place to help the most vulnerable with high food prices, including the £2.5 billion Household Support Fund which provides local authorities with money to support their communities with the cost of essentials, the £200 million Holiday Activities and Food Programme which supports children on Free School Meals with a nutritious meal during the holidays and an expansion of Free School Meals to all 5-7 year-olds.

The Prime Minister and Farming Secretary brought together representatives from across the UK food supply chain last week, where they outlined a range of measures to help strengthen the long-term resilience and sustainability of the sector and put farmers at the heart of plans to grow the economy.

Letter: Volunteers needed to support people with hearing loss

Dear Editor

RNID, the charity supporting people who are deaf, have hearing loss or tinnitus is looking for volunteers to support our vital work across the UK.

Volunteers Week (1-7 June) is a fantastic opportunity to celebrate the amazing impact our volunteers have. Last year, they gave more than 7,740 hours of their time to support people in their communities with practical information and support with hearing aids. This year, we need you to help us reach our goals and ensure that everyone in the UK can benefit from support.

Volunteering for RNID could involve providing information to local organisations and community groups, helping people get the most out of their hearing aids, or giving a friendly welcome to everyone who passes through the door at one of our support sessions.

Many of our volunteers have hearing loss themselves or in their family, and volunteering with us is a great way to meet new people, gain new skills and experience, try something new and help people in your community.

What are you waiting for?

For more information, visit www.rnid.org.uk/volunteering or contact us at 0808 808 0123. You can also text us at 07360 268 988.

Yours sincerely,

Jackie White, Director at RNID

TONIGHT: A Celebration of Music

Join our guest organist Oli Kelly and the church choir tonight Friday 19 May at 7pm for a charity recital and concert in aid of Drake Music Scotland.

The event is free but we would ask for donations to the work of Drake Music Scotland who provide music making opportunities for children and adults with disabilities and special needs.

The concert will last approximately 1 hour 20 mins and will be followed by refreshments. The concert will feature Oli Kelly on the organ and after a short interval Oli will conduct the church choir in a selection of pieces ranging from Palestrina to Howard Goodall.

You can learn more about the work of Drake Music Scotland at:

https://drakemusicscotland.org

Cost of living crisis: Help is available for those who need it, says FCA

The Financial Conduct Authority (FCA) has reminded borrowers they can get help from their lenders if they are struggling to keep up with payments, as it found the number of people struggling to meet bills and credit repayments has risen by 3.1m since May 2022 (10.9m, compared to 7.8m in May 2022).  

The number of adults who missed bills or loan payments in at least three of the last six months has also gone up by 1.4 million, from 4.2 million to 5.6 million over the same period.  

The FCA has repeatedly reminded firms of the importance of supporting their customers and working with them to solve problems with payment, including by writing to industry bosses to make sure they are aware of the regulator’s expectations.   

Where firms haven’t supported their customers properly, the FCA has told them to make changes. It reminded 3,500 lenders of how they should be supporting borrowers in financial difficulty and told 32 lenders to make changes to the way they treat customers. This work has led to £29 million in compensation being secured for over 80,000 customers.    

As part of its Financial Lives survey, the FCA found that the cost of living is having an impact on people’s mental wellbeing. Around half of UK adults, or 28.4 million people, in January 2023 felt more anxious or stressed due to the rising cost of living than six months earlier.    

Sheldon Mills, Executive Director of Consumers and Competition said:  ‘Our research highlights the real impact the rising cost of living is having on people’s ability to keep up with their bills, although we are pleased to see that people have been accessing help and advice.  

‘If you’re concerned about your finances, you do not need to worry alone. We’ve told lenders that they should provide support tailored to your needs. And, if you find yourself in debt or want to know more about how to manage your finances, free expert advice is available.  

‘We will continue to act quickly to make sure financial firms help their customers who are facing financial difficulty or are worried they might be soon.’    

The support needed to deal with the rising cost of living goes beyond what is provided by the financial services sector. As a result, the FCA continues to work with other regulators and debt organisations to drive better coordination and help make sure customers are treated fairly and supported if they get into financial difficulty.  

The FCA will also be introducing the Consumer Duty in the summer. The Duty will be the driving force behind its consumer protection work, as it will require firms to act to deliver good outcomes for consumers and make sure that they are properly supported while using a financial product or service. 

Research: Financial Lives January 2023: Consumer experience of the rising cost of living – the burden of bills and ways to get support

ARE YOU STRUGGLING TO COPE WITH DEBT?

Local advice is available at Granton Information Centre. Telephone 0131 551 2459, 0131 552 0458 or email appointments@gic.org.uk

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