There’s still time to take part in our survey about your experience with Social Security Scotland over the last year. The survey will close at 6pm on Wednesday 4 June. It takes around 10 to 15 minutes to complete.
If you have already taken part please ignore this email and accept a huge thank you from us for your help.
The survey is open to everyone who works with our clients or works in partnership with Social Security Scotland.
We would like to hear from as many people as possible. Please feel free to share the survey with others who deal with Social Security Scotland or work with our clients.
Confidentiality
Taking part is voluntary and your responses will be confidential. No one will be able to identify you in any of the reported results. Only people working in the research team will be able to see your responses.
What do we do with the results?
Your views are very important to us. They help us to understand if we are delivering the commitments of Our Charter and what improvements we can make. After the survey closes, researchers will analyse the results and publish a research report. We also survey our clients and our colleagues and all of this contributes to the Charter Measurement Framework results that we publish annually.
Further questions?
If there’s more we can do to help you take part, please let us know. You can contact us by emailing research@socialsecurity.gov.scot or you can phone our research helpline for free on 0800 029 4974, Monday to Friday, 9am to 3pm.
Around 90,000 carers are set to receive Carer’s Allowance Supplement this June – an additional payment of £293.50.
The payment is extra money for people who receive Carer Support Payment or Carer’s Allowance on a particular date.
Only available in Scotland, the summer payment will be made between 18 and 19 June 2025. Carers are eligible if they received Carer Support Payment or Carer’s Allowance on 14 April 2025.
Carers eligible for the payment will receive a letter from Social Security Scotland before the payment is made. Carers do not need to apply as it is paid automatically to everyone who is eligible.
Social Justice Secretary Shirley-Anne Somerville said: “This benefit was the first that we introduced when we formed Social Security Scotland back in 2018. It’s an additional payment to recognise the important contribution of unpaid carers in Scotland. A payment not made anywhere else in the UK.
“It’s another example of how we’ve built a radically different social security system in Scotland, with dignity, fairness and respect at its heart.”
Claire Cairns, Director at The Coalition of Carers in Scotland added: “At a time when many carers are struggling to pay the bills, while providing essential support to loved ones, this payment is a vital acknowledgment of their role and a much-needed financial boost that helps ease some of the pressure they face every day.”
If a carer is eligible for Carer’s Allowance Supplement but has not received a letter or payment by 30 June 2025, they should contact Social Security Scotland free on 0800 182 2222.
The next Carer’s Allowance Supplement will be paid in December 2025.
Carer’s Allowance Supplement is paid twice a year. It’s an extra payment for eligible unpaid carers who are getting Carer Support Payment or Carer’s Allowance on the qualifying date. It is paid automatically without the need to apply.
Carers who have a genuine and sufficient link to Scotland but live outside the UK in the European Economic Area, Switzerland or Gibraltar may be eligible.
Michelle, a mother of three from Edinburgh has shared the impact Scottish Child Payment is having in her daughter’s life
“One of my daughters has autism and ADHD, and Scottish Child Payment allows me to do activities that calm her down and make her happy and that makes a massive difference.”
Figures released yesterday reveal that Michelle’s daughter is just one of 326,255 children who are actively benefiting from Scottish Child Payment.
Scottish Child Payment is unique to Scotland and provides financial support for families, helping with the costs of caring for a child. It is a weekly payment, currently worth £27.15, for every eligible child that a parent or carer looks after who’s under 16 years of age.
Michelle said: “Scottish Child Payment is something that helps you and helps your children when you’re in a difficult financial situation.
“I think there’s sometimes a stigma around applying for it, especially as a single mother, but I highly recommend that those who have yet to apply for it do so.”
Social Justice Secretary Shirley-Anne Somerville said: “Eradicating child poverty is the Scottish Government’s top priority and a national mission.
“Today’s figure show that the Scottish Government is supporting 233,040 individual clients and 326,255 children throughout Scotland, with over 7.5 million paid out in Scottish Child Payment.
“These payments are actively improving the lives of hundreds of thousands of children in Scotland – helping their families to access essentials and experiences they might otherwise miss out on because they live on a low income.
“In the coming year it is forecast we’ll invest a further £471 million, ensuring that this support continues to reach even more families and children who need it.”
We would urge those who are thinking of applying for financial support, to check their eligibility and start their application today.”
We’re extending the closing date of our survey about your experience with Social Security Scotland over the last year. The survey will now close on Friday 30 May. It takes around 10 to 15 minutes to complete.
If you have already taken part please ignore this email and accept a huge thank you from us for your help.
The survey is open to everyone who works with our clients or works in partnership with Social Security Scotland.
We would like to hear from as many people as possible. Please feel free to share the survey with others who deal with Social Security Scotland or work with our clients.
Confidentiality
Taking part is voluntary and your responses will be confidential. No one will be able to identify you in any of the reported results. Only people working in the research team will be able to see your responses.
What do we do with the results?
Your views are very important to us. They help us to understand if we are delivering the commitments of Our Charter and what improvements we can make. After the survey closes, researchers will analyse the results and publish a research report. We also survey our clients and our colleagues and all of this contributes to the Charter Measurement Framework results that we publish annually.
Further questions?
If there’s more we can do to help you take part, please let us know. You can contact us by emailing research@socialsecurity.gov.scot or you can phone our research helpline for free on 0800 029 4974, Monday to Friday, 9am to 3pm.
Yours sincerely,
Charter Measurement and Client Panels Team, Social Security Scotland
There’s still time to take part in our survey about your experience of dealing with Social Security Scotland over the past year if you haven’t already done so.
The survey will close on Friday 16 May and takes around 10 to 15 minutes to complete.
If you have already taken part please ignore this email and accept a huge thanks for your help.
Who can take part?
The survey is open to everyone who works with our clients or works in partnership with Social Security Scotland.
We would like to hear from as many people as possible. Please feel free to share the survey with others who deal with Social Security Scotland or work with our clients.
Confidentiality
Taking part is voluntary and your responses will be confidential. No one will be able to identify you in any of the reported results. Only people working in the research team will be able to see your responses.
What do we do with the results?
Your views are very important to us. They help us to understand if we are delivering the commitments of Our Charter and what improvements we can make.
After the survey closes, researchers will analyse the results and publish a research report.
If there’s more we can do to help you take part, please let us know.
You can contact us by emailing research@socialsecurity.gov.scot or you can phone our research helpline for free on 0800 029 4974, Monday to Friday, 9am to 3pm.
Funeral Support Payment helps cover costs for bereaved
With the start of this year’s Dying Matters Awareness Week, the Executive Director of a Scottish charity has encouraged people to use the help that’s available for funeral costs.
Dying Matters Awareness Week (5 – 11 May), organised by Hospice UK, aims to break down the stigma and taboos surrounding talking about death and dying.
Social Security Scotland is using the awareness week as an opportunity to encourage people to talk about the difficult topic of how to pay for a friend or relative’s funeral.
Helene Rodger, Executive Director with the Passion4Fusion, a multi-cultural charity, has highlighted how the organisation dealt with her approach for Funeral Support Payment with, “respect and grace,” describing the process as, “easy and smooth.”
People in Scotland who need help paying for a funeral, and who get Universal Credit or other qualifying benefits, can apply for Funeral Support Payment. It can be used towards funeral costs for a baby, including stillborn babies, a child or an adult. The average payment in 2024/25, up to 31 December 2024, was just over £2,100.
Funeral Support Payment can help towards the cost of; burial or cremation, travel, moving the person who died and the relevant documents.
The theme of this year’s Dying Matters campaign is: The Culture of Dying Matters. Different cultures have widely different funeral rites and rituals but the central tenet they share is honoring the person who has died and recognizing their life.
Shirley-Anne Somerville, Cabinet Secretary for Social Justice, said:“Research carried out for the Marie Curie charity found that people want to commemorate the life which has ended with meaning and dignity. There are strong emotions around funerals and how much they cost.
“Funeral Support Payment supports people in their grief. While it doesn’t usually cover the full cost of a funeral, it does help people respectfully mark the life of their friend or relative without the fear of funeral poverty.”
Helene Rodger, Executive Director with the Passion4Fusion multi-cultural charity said:“I’d never heard about the funeral payment until we lost a community member to cancer who I’d supported through her illness.
“I was asked to step in and claim for the funeral fund. When I called, I expected it would be very intrusive with lots of questions but that was far from the truth.
“The adviser treated my enquiry with so much respect and grace. The process was very easy and smooth and eventually I got the money for the funeral cover. The professionalism and empathy that I was treated with was amazing.”
Over 34,240 people in Edinburgh get payments for winter 2024/2025
Last winter over 34,240 children and families across the City of Edinburgh enjoyed warmer homes after receiving a total of £2,492,000 towards their heating bills from Social Security Scotland.
Winter Heating Payment is paid automatically to people who get certain low-income benefits, including households with young children, disabled people or older people. It has replaced the Department for Work and Pensions’ (DWP) Cold Weather Payment in Scotland.
It is a guaranteed payment that everyone who is eligible receives, no matter what the weather. Cold Weather Payment is only paid if the average temperature falls – or is forecast to fall – to freezing or below for a full week.
Child Winter Heating Payment was introduced by the Scottish Government in November 2020 and is only available in Scotland. It is paid once a year to children and young people if they are under 19 years old and get certain benefits.
A total of 31,745 Winter Heating Payments, worth £1,865,000 were made for 2024/2025, along with 2,495 Child Winter Heating Payments, worth £627,000.
The figures, taken from statistics released on Tuesday 29 April, also show that 95% of Winter Heating Payments were made by December 2024 and 93% of Child Winter Heating Payments were made by October 2024.
Social Justice Secretary Shirley-Anne Somerville said:“We have issued over 505,100 payments to families on low incomes, and those supporting children or young people with a disability, to help with the cost of heating their homes.
“Many people are struggling with the cost-of-living crisis and higher energy bills. The importance of these payments was brought home to everyone this month with the Energy Price Cap rising by 6.4%. Ofgem estimates that this will add £9.25 a month to the typical household’s energy bill.
“This year we will also be providing extra support to pensioners. While the DWP’s Winter Fuel Payment will only be available to some pensioners, Pension Age Winter Heating Payment will provide money to every pensioner household in the country. The Scottish Government will continue to protect pensioners and people on low incomes in Scotland.”
The information for Winter Heating Payments comes from the Department of Work and Pensions (DWP). The last of four data files was received from the DWP in late March 2025.
Winter Heating Payment is paid automatically to people who were getting any of these benefits during the qualifying week:
Universal Credit
Pension Credit
Income Support
Income-based Jobseekers Allowance
Support for Mortgage Interest
Some restrictions apply for some of these benefits. For example, for those qualifying through Income Support may also have to have a child under 5, a disability premium or a pensioner premium.
Children and young people in Scotland can get Child Winter Heating Payment if they are under 19 years old and get one of the following qualifying benefits:
highest rate of the care component of Child Disability Payment
highest rate of the care component of Disability Living Allowance for children
enhanced rate of the daily living component of Personal Independence Payment
enhanced rate of the daily living component of Adult Disability Payment
They must be getting this on at least one day in the week starting with the third Monday of September (called the ‘qualifying week’). In 2024, this was Monday 16 September to Sunday 22 September.
The qualifying week for Winter Heating Payment was Monday 4 November 2024 to Sunday 10 November 2024.
We will introduce a universal Pension Age Winter Heating Payment in winter 2025/2026 for all pensioner households in Scotland. This universal payment will provide much needed support not available anywhere else in the UK and will support older people across Scotland as we had always intended to do before the UK Government’s decision to cut the payment.
From winter 2025/26, pensioners in Scotland in receipt of a relevant qualifying benefit, such as Pension Credit, and who will receive payments of £200 or £300 this winter, depending on their age, will continue to receive those payments automatically.
Additionally, we will introduce universal payments of £100 to every other pensioner household.
Over half a million people get payments for winter 2024/2025
Last winter over half a million children and families across Scotland enjoyed warmer homes after receiving a total of £37.3million towards their heating bills from Social Security Scotland.
Winter Heating Payment is paid automatically to people who get certain low-income benefits, including households with young children, disabled people or older people. It has replaced the Department for Work and Pensions’ (DWP) Cold Weather Payment in Scotland.
It is a guaranteed payment that everyone who is eligible receives, no matter what the weather. Cold Weather Payment is only paid if the average temperature falls – or is forecast to fall – to freezing or below for a full week.
Child Winter Heating Payment was introduced by the Scottish Government in November 2020 and is only available in Scotland.
It is paid once a year to children and young people if they are under 19 years old and get certain benefits.
The figures, taken from statistics released today (Tuesday 29 April), also show that 95% of Winter Heating Payments were made by December 2024 and 93% of Child Winter Heating Payments were made by October 2024.
A total of 465,510 Winter Heating Payments, worth £27.3 million, were made for 2024/2025, along with 39,590 Child Winter Heating Payments, worth £10 million.
Social Justice Secretary Shirley-Anne Somerville said:“We have issued over 505,100 payments to families on low incomes, and those supporting children or young people with a disability, to help with the cost of heating their homes.
“Many people are struggling with the cost-of-living crisis and higher energy bills. The importance of these payments was brought home to everyone this month with the Energy Price Cap rising by 6.4%. Ofgem estimates that this will add £9.25 a month to the typical household’s energy bill.
“This year we will also be providing extra support to pensioners. While the DWP’s Winter Fuel Payment will only be available to some pensioners, Pension Age Winter Heating Payment will provide money to every pensioner household in the country. The Scottish Government will continue to protect pensioners and people on low incomes in Scotland.”
If a client is due a payment between Friday 18 April and Monday 21 April over the Easter bank holiday they will receive it by the end of Thursday 17 April.
