There’s still time to take part in our survey about your experience of dealing with Social Security Scotland over the past year if you haven’t already done so.
The survey will close on Friday 16 May and takes around 10 to 15 minutes to complete.
If you have already taken part please ignore this email and accept a huge thanks for your help.
Who can take part?
The survey is open to everyone who works with our clients or works in partnership with Social Security Scotland.
We would like to hear from as many people as possible. Please feel free to share the survey with others who deal with Social Security Scotland or work with our clients.
Confidentiality
Taking part is voluntary and your responses will be confidential. No one will be able to identify you in any of the reported results. Only people working in the research team will be able to see your responses.
What do we do with the results?
Your views are very important to us. They help us to understand if we are delivering the commitments of Our Charter and what improvements we can make.
After the survey closes, researchers will analyse the results and publish a research report.
If there’s more we can do to help you take part, please let us know.
You can contact us by emailing research@socialsecurity.gov.scot or you can phone our research helpline for free on 0800 029 4974, Monday to Friday, 9am to 3pm.
Funeral Support Payment helps cover costs for bereaved
With the start of this year’s Dying Matters Awareness Week, the Executive Director of a Scottish charity has encouraged people to use the help that’s available for funeral costs.
Dying Matters Awareness Week (5 – 11 May), organised by Hospice UK, aims to break down the stigma and taboos surrounding talking about death and dying.
Social Security Scotland is using the awareness week as an opportunity to encourage people to talk about the difficult topic of how to pay for a friend or relative’s funeral.
Helene Rodger, Executive Director with the Passion4Fusion, a multi-cultural charity, has highlighted how the organisation dealt with her approach for Funeral Support Payment with, “respect and grace,” describing the process as, “easy and smooth.”
People in Scotland who need help paying for a funeral, and who get Universal Credit or other qualifying benefits, can apply for Funeral Support Payment. It can be used towards funeral costs for a baby, including stillborn babies, a child or an adult. The average payment in 2024/25, up to 31 December 2024, was just over £2,100.
Funeral Support Payment can help towards the cost of; burial or cremation, travel, moving the person who died and the relevant documents.
The theme of this year’s Dying Matters campaign is: The Culture of Dying Matters. Different cultures have widely different funeral rites and rituals but the central tenet they share is honoring the person who has died and recognizing their life.
Shirley-Anne Somerville, Cabinet Secretary for Social Justice, said:“Research carried out for the Marie Curie charity found that people want to commemorate the life which has ended with meaning and dignity. There are strong emotions around funerals and how much they cost.
“Funeral Support Payment supports people in their grief. While it doesn’t usually cover the full cost of a funeral, it does help people respectfully mark the life of their friend or relative without the fear of funeral poverty.”
Helene Rodger, Executive Director with the Passion4Fusion multi-cultural charity said:“I’d never heard about the funeral payment until we lost a community member to cancer who I’d supported through her illness.
“I was asked to step in and claim for the funeral fund. When I called, I expected it would be very intrusive with lots of questions but that was far from the truth.
“The adviser treated my enquiry with so much respect and grace. The process was very easy and smooth and eventually I got the money for the funeral cover. The professionalism and empathy that I was treated with was amazing.”
Over 34,240 people in Edinburgh get payments for winter 2024/2025
Last winter over 34,240 children and families across the City of Edinburgh enjoyed warmer homes after receiving a total of £2,492,000 towards their heating bills from Social Security Scotland.
Winter Heating Payment is paid automatically to people who get certain low-income benefits, including households with young children, disabled people or older people. It has replaced the Department for Work and Pensions’ (DWP) Cold Weather Payment in Scotland.
It is a guaranteed payment that everyone who is eligible receives, no matter what the weather. Cold Weather Payment is only paid if the average temperature falls – or is forecast to fall – to freezing or below for a full week.
Child Winter Heating Payment was introduced by the Scottish Government in November 2020 and is only available in Scotland. It is paid once a year to children and young people if they are under 19 years old and get certain benefits.
A total of 31,745 Winter Heating Payments, worth £1,865,000 were made for 2024/2025, along with 2,495 Child Winter Heating Payments, worth £627,000.
The figures, taken from statistics released on Tuesday 29 April, also show that 95% of Winter Heating Payments were made by December 2024 and 93% of Child Winter Heating Payments were made by October 2024.
Social Justice Secretary Shirley-Anne Somerville said:“We have issued over 505,100 payments to families on low incomes, and those supporting children or young people with a disability, to help with the cost of heating their homes.
“Many people are struggling with the cost-of-living crisis and higher energy bills. The importance of these payments was brought home to everyone this month with the Energy Price Cap rising by 6.4%. Ofgem estimates that this will add £9.25 a month to the typical household’s energy bill.
“This year we will also be providing extra support to pensioners. While the DWP’s Winter Fuel Payment will only be available to some pensioners, Pension Age Winter Heating Payment will provide money to every pensioner household in the country. The Scottish Government will continue to protect pensioners and people on low incomes in Scotland.”
The information for Winter Heating Payments comes from the Department of Work and Pensions (DWP). The last of four data files was received from the DWP in late March 2025.
Winter Heating Payment is paid automatically to people who were getting any of these benefits during the qualifying week:
Universal Credit
Pension Credit
Income Support
Income-based Jobseekers Allowance
Support for Mortgage Interest
Some restrictions apply for some of these benefits. For example, for those qualifying through Income Support may also have to have a child under 5, a disability premium or a pensioner premium.
Children and young people in Scotland can get Child Winter Heating Payment if they are under 19 years old and get one of the following qualifying benefits:
highest rate of the care component of Child Disability Payment
highest rate of the care component of Disability Living Allowance for children
enhanced rate of the daily living component of Personal Independence Payment
enhanced rate of the daily living component of Adult Disability Payment
They must be getting this on at least one day in the week starting with the third Monday of September (called the ‘qualifying week’). In 2024, this was Monday 16 September to Sunday 22 September.
The qualifying week for Winter Heating Payment was Monday 4 November 2024 to Sunday 10 November 2024.
We will introduce a universal Pension Age Winter Heating Payment in winter 2025/2026 for all pensioner households in Scotland. This universal payment will provide much needed support not available anywhere else in the UK and will support older people across Scotland as we had always intended to do before the UK Government’s decision to cut the payment.
From winter 2025/26, pensioners in Scotland in receipt of a relevant qualifying benefit, such as Pension Credit, and who will receive payments of £200 or £300 this winter, depending on their age, will continue to receive those payments automatically.
Additionally, we will introduce universal payments of £100 to every other pensioner household.
Over half a million people get payments for winter 2024/2025
Last winter over half a million children and families across Scotland enjoyed warmer homes after receiving a total of £37.3million towards their heating bills from Social Security Scotland.
Winter Heating Payment is paid automatically to people who get certain low-income benefits, including households with young children, disabled people or older people. It has replaced the Department for Work and Pensions’ (DWP) Cold Weather Payment in Scotland.
It is a guaranteed payment that everyone who is eligible receives, no matter what the weather. Cold Weather Payment is only paid if the average temperature falls – or is forecast to fall – to freezing or below for a full week.
Child Winter Heating Payment was introduced by the Scottish Government in November 2020 and is only available in Scotland.
It is paid once a year to children and young people if they are under 19 years old and get certain benefits.
The figures, taken from statistics released today (Tuesday 29 April), also show that 95% of Winter Heating Payments were made by December 2024 and 93% of Child Winter Heating Payments were made by October 2024.
A total of 465,510 Winter Heating Payments, worth £27.3 million, were made for 2024/2025, along with 39,590 Child Winter Heating Payments, worth £10 million.
Social Justice Secretary Shirley-Anne Somerville said:“We have issued over 505,100 payments to families on low incomes, and those supporting children or young people with a disability, to help with the cost of heating their homes.
“Many people are struggling with the cost-of-living crisis and higher energy bills. The importance of these payments was brought home to everyone this month with the Energy Price Cap rising by 6.4%. Ofgem estimates that this will add £9.25 a month to the typical household’s energy bill.
“This year we will also be providing extra support to pensioners. While the DWP’s Winter Fuel Payment will only be available to some pensioners, Pension Age Winter Heating Payment will provide money to every pensioner household in the country. The Scottish Government will continue to protect pensioners and people on low incomes in Scotland.”
If a client is due a payment between Friday 18 April and Monday 21 April over the Easter bank holiday they will receive it by the end of Thursday 17 April.
This year World Health Day is being marked through a campaign called, ‘Healthy beginnings and hopeful futures’, which aims to protect mums and babies from preventable deaths and promote women’s longer-term health and wellbeing.
Ensuring that pregnant women and those who have a young baby take up the benefits they are entitled to is vital. A range of resources are available to help stakeholders raise awareness about Best Start Foods and Best Start Grant Pregnancy and Baby Payment.
Best Start Foods is a pre-paid card which aims to tackle the impact of child poverty by improving access to healthy foods and milk for eligible families on a low income. It can be used in supermarkets and convenience stores throughout the country.
The Scottish Government has a cash-first approach to ending the need for food banks in Scotland and improving access to healthy foods for low-income families.
Adequate nutrition and diet are cornerstones of how young children grow and develop. These payments help reduce the diet related health gap between people on low incomes and better off families.
Women can claim Best Start Foods as soon as they know they are pregnant and can continue to be paid until a child is three years old.
Best Start Foods provides:
£21.60 every four weeks throughout pregnancy
£43.20 every four weeks from birth until a child turns one or reaches the first anniversary of its estimated delivery date, whichever is later
£21.60 every four weeks from one until a child turns three.
Best Start Grant Pregnancy and Baby Payment helps with the costs of being pregnant and having a baby. People can apply for the payment from the end of the 24th week of pregnancy up until 6 months after the baby is born. Pregnancy and Baby Payment is £767.50 for the first child and £383.75 for a second child and any more after that.
A study into Best Start Foods found the payment helps people buy more healthy foods. Families who benefit from Best Start Foods develop healthier shopping habits and buy healthier snacks for their children, instead of high fat or high sugar foods like crisps or chocolate. The payment gives people the freedom to experiment with new healthy recipes without worrying about wasting money or food.
Best Start Foods provides vital support to the families who need it most. It has been called a ‘lifesaver,’ by some families. For others the payments have freed up money for things like household bills or clothes for their children. Healthcare professionals also report that their clients seem less worried about money thanks to Best Start Foods.
World Health Day marks the foundation of the World Health Organisation (WHO) in 1948. It is celebrated annually and each year draws attention to a specific health topic.
Work underway to move the benefits of over 66,000 people by end of year
Disability Living Allowance for adults is being replaced by a new Scottish benefit. Work has begun to move the benefit awards of over 66,000 people to Scottish Adult Disability Living Allowance.
The new benefit will now be paid by Social Security Scotland instead of the Department for Work and Pensions.
There will be no gaps in payments or reductions in the support people get because of the transfer.
People getting DLA do not need to do anything as the transfer will happen automatically.
Social Security Scotland will send letters to let people know when their benefit is being moved and another when the move is complete. The transfer process will take four to eight weeks.
Cabinet Secretary for Social Justice, Shirley-Anne Somerville, said: “I am pleased work has begun to transfer the benefit awards of every adult in Scotland currently getting DLA to our new benefit.
“I want to reassure people affected that their payments will transfer safely and securely, with no gaps or reductions to the support they receive.
“The Scottish Government is committed to ensuring everyone gets the financial support they’re entitled to and this has not changed following the UK Government’s announcement on welfare.”
Scottish Adult DLA was introduced to provide support for adults who were still getting DLA on 21 March 2025. Like DLA for adults, it is not open to new applications.
People born after 8 April 1948 can choose to apply for Adult Disability Payment after their transfer to Scottish Adult DLA is complete.
Social Security Scotland recommends anyone thinking of doing this to get independent advice on which benefit is best for them as some people might be better off on one benefit than the other.
Once a decision has been made on their application for Adult Disability Payment they cannot return to Scottish Adult DLA.
Adults of working age who are newly in need of disability support can apply for Adult Disability Payment.
Pensioners can apply for Pension Age Disability Payment, the replacement for Attendance Allowance, in most of Scotland.
Where Pension Age Disability Payment is not yet available, pensioners can apply for Attendance Allowance from the Department for Work and Pensions.
New Scottish benefit for pensioners extends to more areas ahead of national roll out
A new benefit for pensioners is now open for applications in 13 more local authority areas in Scotland.
Pension Age Disability Payment has been extended to Aberdeenshire, Angus, Clackmannanshire, Dundee City, Falkirk, Fife, Moray, Na h-Eileanan Siar (Western Isles), Perth and Kinross and Stirling. It is also now available in all three Ayrshire local authority areas – East Ayrshire, North Ayrshire and South Ayrshire.
The payment first launched in five local authority areas on 21 October 2024 and will be available throughout Scotland from 22 April this year.
Pension Age Disability Payment is for disabled people or those with a long-term health condition that means they need help looking after themselves or supervision to stay safe. It is available to people of State Pension age and is also available to pensioners who are terminally ill.
It is not means-tested and is worth between £290 and £434 a month depending on the needs of the person who gets it (increasing to between £295 and £441 a month from 1 April 2025).
Pension Age Disability Payment is replacing Attendance Allowance from the Department for Work and Pensions in Scotland. Social Security Scotland has started transferring the awards of 169,000 people in Scotland who currently receive Attendance Allowance to the new benefit.
People currently getting Attendance Allowance do not need to take any action; the transfer will happen automatically in phases throughout 2025. Everyone will continue to receive their payments on time and in the right amount.
Social Justice Secretary Shirley-Anne Somerville said:“I urge anyone who thinks they could be eligible for Pension Age Disability Payment to apply.
“It is vital older people who are disabled, terminally ill people or who have care needs get the money they need to help them look after themselves, stay safe and live with dignity.
“The Scottish Government is committed to ensuring everyone gets the financial support they’re entitled to and this has not changed following the UK Government’s announcement on welfare.”
Henry Simmons, Alzheimer Scotland’s Chief Executive said:“It’s great to see Pension Age Disability Payment being rolled out across more areas. At Alzheimer Scotland, we know that living with dementia leads to extra costs so it’s important that those affected can access the financial support they need, when they need it.
“The application support that Social Security Scotland provide is vital for people who are already dealing with the emotional and practical challenges of living with dementia.
“The availability of this support will make a positive difference to people living with dementia, improving their ability to live well with their condition.”
More information about Pension Age Disability Payment including who is eligible and how to apply can be found at: www.mygov.scot/pensiondisability
Pension Age Disability Payment is replacing Attendance Allowance in Scotland. People in Scotland who are getting Attendance Allowance from the Department for Work and Pensions do not need to do anything as their award transfer will happen automatically.
Social Security Scotland will write to people to let them know when this is happening and when this is complete. Social Security Scotland aims to complete case transfer for everyone by the end of 2025.
Until people receive the letter from Social Security Scotland to tell them their transfer is complete, they should continue to report any change in circumstances, including a terminal illness diagnosis, to the Department for Work and Pensions.
Pension Age Disability Payment launched on 21 October 2024 in five pilot areas – Aberdeen City, Argyll and Bute, Highland, Orkney and Shetland. It has rolled out to 13 more areas – Aberdeenshire, Angus, Clackmannanshire, Dundee City, East Ayrshire, Falkirk, Fife, Moray, Na h-Eileanan Siar (Western Isles), North Ayrshire, Perth and Kinross, South Ayrshire and Stirling. The payment will be available throughout Scotland from 22 April 2025.
Eligible people who have been diagnosed with a terminal illness are automatically entitled to the higher rate of care and can apply under special rules for terminal illness. This means that Social Security Scotland will prioritise their application. People who are already getting Pension Age Disability Payment who later receive a terminal illness diagnosis can also report this diagnosis under the special rules for terminal illness.
Pension Age Disability Payment was designed with the people who will be eligible for the benefit and those who support them. Improvements include a streamlined process for people to nominate a third-party representative who can support them in their interactions with Social Security Scotland.
Social Security Scotland can help people to apply, with face-to-face support available from advisers based in communities across the country.
Help is also available from independent advocacy service Voiceability who are funded by the Scottish Government to help disabled people applying for devolved benefits.
Social Security Scotland also has a separate, accelerated application process for people who are terminally ill. This is open to any eligible person who has a terminal diagnosis, no matter how long they’re expected to live. This is different to the Department for Work and Pensions, who only class someone as terminally ill if they are expected to live for 12 months or less. Eligible people automatically get the highest possible amount of Pension Age Disability Payment.
The Scottish Government has made it easier for people to nominate someone to support them in their engagement with Social Security Scotland – something that older disabled people told us was important to them.
