Tag: Sight Scotland

Using the power of sight loss to inspire others

Callum Lancashire appointed Engagement Manager for Sight Scotland

Sight Scotland, and Sight Scotland Veterans, in partnership with Visibility Scotland, have appointed Callum Lancashire as their new Engagement Manager to oversee the launch of Sight Loss Councils in Scotland.

Sight Loss Councils, funded by Thomas Pocklington Trust, are led by blind and partially sighted people who use lived experience to tackle local and national issues to improve the accessibility of services. The work of Sight Loss Councils is driven by three key priority areas: employment and skills, health and well-being, and inclusive communities.

Callum Lancashire, who has vision impairment, previously worked for Visibility Scotland as a Patient Support Worker, where he provided help and support to blind and partially sighted people at the Eye Pavilion in Edinburgh.

Callum is tasked with spearheading the establishment of Sight Loss Councils throughout Scotland, commencing with the Central Belt in March 2024.

He explains: “I am delighted to get started in my new role, as I believe it aligns perfectly with my skills and experience both from a professional point of view and a personal one.

“If I wasn’t in my current role, I would aspire to join the Sight Loss Councils, as I really believe they have the opportunity to create a tangible impact by amplifying the voices of individuals who are blind or partially sighted.

“I lost my sight when I was fifteen after a blow to the face caused macular degeneration. It was obviously a huge shock and extremely hard to take. What made matters worse is I was given no help or support; the doctors basically told me that at some point I was going to go blind and there was nothing they could do.

“After my accident I had huge problems at school and found myself in a bad place, I was constantly angry and upset. I just pushed it all down and as a result my mental health was all over the place. I want to try and make sure this does not happen to anyone else.

“I want these Councils to speak up for people with vision impairment, to show that their rights and well-being are just as important as anyone else’s and to create a supportive community where members feel empowered to share.

“My life changed when I started to speak to other people who had vision impairment, it was like something switched in my brain. Just talking to these people brought up feelings I didn’t know I had. I began to understand that I could still live my life although I had vision impairment, and that I didn’t have to feel sorry for myself. I began speaking to people more, my family and friends, and tried to explain to them what I was going through. I didn’t want extra help, I just needed them to understand.

“This is why the Sight Loss Councils are so important, as we want people to talk, share their experiences, share the things they like, their struggles and hopefully collectively we can make real changes for the better. Everybody has the right to be treated the same, whether that is going to work, the shops, football, rugby, or concerts; people with vision impairment shouldn’t be looked at as a problem, inclusivity should be a necessity.”

Callum adds: “I am incredibly proud to be in this job and to be representing the vision impairment community. Blind and partially sighted leaders bring firsthand experience and a deep understanding of the challenges faced by those with vision impairments ensuring their perspectives are accurately represented, leading to more informed decision-making.”

Craig Spalding, Chief Executive, Sight Scotland and Sight Scotland Veterans, adds: “I am delighted that Callum Lancashire has joined us to spearhead the launch of Sight Loss Councils in Scotland.

“These councils will use lived experience to amplify the voices of blind and partially sighted people, helping to make vision loss the priority it needs to be in Scotland.”

For more information please visit: 

sightscotland.org.uk or sightscotlandveterans.org.uk 

Scottish Government slammed for making vision impaired play ‘tactile paving roulette’

Sight Scotland launches ‘Pave the Way’ campaign to have tactile paving installed in every train station in Scotland

Sight Scotland, and Sight Scotland Veterans, have slammed the Scottish Government for placing lives at risk by forcing blind and partially sighted people to play tactile paving roulette in train stations across the country.  

In August of last year, the Minister for Transport confirmed that tactile paving was installed in eighteen train stations around the country and said that all the remaining one hundred and forty-eight stations owned and managed by Scotland’s Railway will have tactile paving installed by the end of 2023. Unfortunately, this promise has been reneged on.  

For most people living with a visual impairment, public transport is the only means they have to make journeys around the country. Tactile paving is a system of textured ground surface indicators that are primarily designed to assist individuals with visual impairments.

These tactile indicators typically consist of raised patterns or distinctive surfaces that can be felt underfoot or with a mobility aid, such as a cane. At a railway station, without tactile paving to indicate where the platform ends, visually impaired people face a serious risk to their safety and could fall onto the train tracks. 

Craig Spalding, Chief Executive of Sight Scotland and Sight Scotland Veterans, explains: “We are launching this campaign as a lack of tactile paving at railway stations poses serious safety risks for many blind and partially sighted people.

“While we welcome the completion of phase 1 to upgrade the eighteen high priority stations, the Scottish Government’s deadline has been and gone for the remaining one hundred and forty-eight train stations without tactile paving.

“This is completely unacceptable and as a result many people with vision impairment are having to play tactile paving roulette, as they do not know what to expect from one station to the next.  

“This is not scaremongering, or an over exaggeration; without tactile paving to indicate where the platform ends, visually impaired people face a serious risk of falling onto train tracks. We’re calling on the Minister for Transport to urgently upgrade all train stations in Scotland with tactile paving so that blind and partially sighted people can use our railways safely.”  

Samantha Gough, a visually impaired athlete from Edinburgh, who recently had an horrendous experience whilst travelling by rail, is backing the campaign and says action needs to be taken before a serious accident occurs. 

“I recently travelled to England by train and needed to change at Doncaster. Unfortunately, no-one was there to help me, and the station did not have tactile paving. It was a nightmare, a horrendous situation to be in, fast trains were screaming past with the wind hitting me and despite screaming on the platform for help, no one heard. People have died falling on the tracks before and I thought it was about to happen to me.”   

Please support Sight Scotland and Sight Scotland Veterans’ Pave the Way campaign by writing to the Transport Minister to demand that tactile paving is installed on all stations in Scotland: https://sightscotland.eaction.org.uk/tactile-paving-now  

For more information visit: sightscotland.org.uk or sightscotlandveterans.org.uk  

Boyack: Soaring waiting times show Eye Pavilion’s not fit for purpose

A Freedom of Information request, lodged by Labour Lothians MSP, Sarah Boyack, has revealed that the average wait times for patients at Edinburgh’s Princess Alexandra Eye Pavilion, has more than DOUBLED since 2014.

The average wait for inpatient appointments in 2014 was 56.6 days, compared to a staggering 132 days in 2023.

This is an increase of over 130% from when the Eye Pavilion was deemed not fit for purpose in 2014.

A replacement Eye Pavilion was deemed as a top priority of NHS Lothian, but the Scottish Government have not yet committed to the project.

This is despite promises by then First Minister, Nicola Sturgeon that the Scottish Government would proceed with a replacement building.

The outpatient average waiting times has also skyrocketed by similar margins. In 2014, the average wait times for outpatients stood at 49.8 days – by 2023, it had increased dramatically to 136.6 days.

Commening on the figures, Sarah Boyack said: “These soaring waiting times illustrates that the current Eye Pavilion, is not fit for purpose.

“Patients deserve top notch services, but instead they face ever increasing waiting times and a government that is looking the other way.

“The Scottish Government must look at these waiting times and realise that their decision not to go ahead with the hospital will only make things worse.

“I urge the Scottish Government to do the right thing and finally fulfil their pledge to build a new eye hospital in Edinburgh.”

Craig Spalding, Chief Executive, Sight Scotland and Sight Scotland Veterans, commented: “The soaring waiting times at Edinburgh’s Princess Alexandra Hospital unfortunately come as no surprise, as the building and its facilities are severely outdated.

“The Scottish Government’s decision to not go ahead with a new hospital is letting so many vulnerable people down.

“Growing waiting times are causing lives to be put on hold, and unless positive action is taken, there will likely be more cancellations, prolonged delays, and heightened risks for both patients and staff.”

More than Meets The Eye: Music and song inspire Freya to start speaking

THERE’s more to six year old Freya Reily than meets the eye. Freya, from Tranent, who was born very prematurely and has severe vision impairment, has been inspired by music and song to start speaking, something that her parents did not think was possible just a few short months ago.

Sight Scotland’s newly launched ‘More Than Meets The Eye’ campaign shows people what life with sight loss can look like when they have the right support. It aims to dispel the negative perceptions of people living with sight loss across Scotland and show that vision impairment isn’t a barrier to living a happy and fulfilling life.

Freya’s parents, Eilidh and Keir, have been amazed at her progress since she started at the Royal Blind School in Edinburgh in 2022, and say they are so happy that they are able to give Freya the best possible education and the best possible start in life.

Her teacher’s say the progression in Freya’s development has been remarkable, and music and signing has played a huge part in this.

Eilidh explains: “There has been such a big change in Freya since she started at the Royal Blind School, and she is communicating so much more now. It is almost unbelievable, we tried so hard to get her to communicate before school, but all she could really say was ‘Mum’ or ‘Dad’, but now her speaking has really taken off.

“The signing she does at the school has also made a big difference, at first, we were not sure what she was doing, but when the school explained what all the signs meant it was incredible to see what she had picked up in such a short period of time. She does the double fist bump for school every morning with a huge smile on her face.”

Freya’s class teacher, Louise Buggy, says Freya has amazed everyone from the first day she started at school.

Louise says: “Freya’s language development since she started has been amazing, in fact I would describe it as almost overwhelming. She loves the On Body Sign System that we use, and on day one she was reaching out for the staff’s hands showing that she wanted to join in and connect and interact.

“She then started to guide our hands showing that she understood what the signs were meaning as we were speaking and singing, and then she started signing for herself. Incredibly, just a short time after this she started to say the key words in the sentences or songs; her first new word was school. She then started to learn new key words every couple of days based on our predictable routines. To see the progression in this little girl is just astounding.

“Singing and music is just massive for Freya and is a huge motivation for her. She has learned many of the words she can now say from songs. We used to keep a list of all her new words, but we are now struggling to keep up as her communication is developing at such a fast rate.”

Freya has also become much stronger, and her movement has increased dramatically, since she started at the Royal Blind School.

Eilidh says: “She is just so much stronger and independent, she is crawling around by herself and pulling herself up. I still can’t quite believe it when I am seeing it. Everything they do at the school is designed to help Freya, she just adores the soft play, and the sensory story time. She loves the swimming in the hydrotherapy pool, and this is really helping with the strength in her legs. She is developing in every single way.”

Eilidh adds: “Freya’s journey since a very young age to now has been amazing, and she has developed so much. We could not have imagined back then how much she would have progressed, and that she would now be communicating with us and crawling and standing. We wanted to give Freya the best possible start in life, and the best possible education, and we know the Royal Blind School is doing exactly this.”

Sight Scotland, which is Scotland’s largest vision impairment organisation, and runs the Royal Blind School in Edinburgh, wants to reach and help more of the 180,000 people living in Scotland with sight loss.

For more information, visit sightscotland.org.uk 

Sight Scotland: We know that you are more than meets the eye

Charity’s new campaign aims to dispel negative perceptions of people living with sight loss

Sight Scotland has launched its new ‘More Than Meets The Eye’ campaign aimed at dispelling the negative perceptions of people living with sight loss.

The charity’s new campaign will show people what life with sight loss can look like when they have the right support. Over the next three months the campaign will aim to show the 180,000 people living with sight loss in Scotland what is possible, and that vision impairment isn’t a barrier to living a happy and fulfilling life.

Craig Spalding, Chief Executive of Sight Scotland, explains: “Our new campaign message is simple: we know that you are more than meets the eye.

“We want people living with sight loss to know that we see them for who they are; they are mother’s, writers, musicians, children, avid readers, football players, bingo enthusiasts, people who are living happy and fulfilling lives. They may just need a little help sometimes.

“We want to get rid of the negative perceptions surrounding sight loss and change the narrative to what is possible instead of what is not possible. This campaign will look to remove the common misconceptions and look beyond limitations by celebrating both the resilience and achievements of those living with sight loss.”

Samantha Gough, 20, who has a vision impairment and attended the charity’s Royal Blind School in Edinburgh, says she knows living with sight loss can be difficult, but it shouldn’t stop anyone from doing the things they love.

Sam, who features in Sight Scotland’s ‘More Than Meets The Eye’ campaign, explains: “I find the messaging behind this campaign so uplifting as it’s true that living with sight loss can be difficult, and yes you need extra help at times, but it shouldn’t stop anyone from living their life and doing the things they enjoy. 

“I now captain the England Blind Football team, row on the pathway for Great Britian and will hopefully go to the Paralympics maybe even the Olympics, I horse ride, I socialise with friends, I am just so busy, and I love what I am doing.

“But I know a lot of this wouldn’t have been possible without the help and support I was given by Sight Scotland and the Royal Blind School in particular, as they taught me the skills and gave me the confidence to think I can do these things.”

Sight Scotland, formerly known as Royal Blind, is Scotland’s largest visual impairment organisation. It has been dedicated to meeting the challenges of visual impairment for more than 230 years.

Its range of services support people with visual impairment and span all stages of sight loss, including learning services, support in the community, residential care, enterprise and funding for research. Sight Scotland runs the Royal Blind School in Edinburgh and the Scottish Braille Press.

For more information, visit sightscotland.org.uk

Patient reveals critical issues with current Edinburgh Eye Pavilion

A patient at the Princess Alexandra Eye Pavilion, has come forward to offer their insight into the shocking failings in the hospital.

Peter Scobie has been attending the Eye Pavilion for 18 years, after being diagnosed with Lebers hereditary optic neuropathy (LHON).

He lost his sight just before the pandemic and has been blind for 4 years now.

Peter has revealed the absence of specialists in the hospital, as his specialist is a paediatric doctor from the sick kids, who only comes to the Pavilion on Tuesdays.

A further issue with the hospital comes down to geographic issues, as he has previously been sent to Newcastle for an appointment while the closest specialist is even further south in Cambridge. 

He has also highlighted the absurd situation of those needing to receive sight loss assessments must go to the most inaccessible part of the building to receive the check.

Campaigners for a new Eye Pavilion, based at the Royal Infirmary were disappointed when the Scottish Government made no mention of the project in the budget late last year.

This is despite Michael Matheson telling campaigners that a decision would be made around the budget.

Health boards then discovered that there would be a two-year freeze on all capital spending and projects. They are also required to make 6.8% savings.

If this stays in place, there is no way that the Eye Pavilion will be built in the near future. This will force Peter, and other patients like him, to rely on services that the NHS themselves deemed not fit for purpose 10 years ago.

Commenting on Peter’s case, Labour Lothians MSP Sarah Boyack said: “Peter has helped to highlight the unacceptable condition of the current Princess Alexandra Eye Pavilion.

“Patients should have facilities that support them through their difficulties, not hinder them further.

“Eye Pavilion staff do their best but without a new building and facilities they have one hand tied behind their back.

“The Scottish Government needs to listen to patients like Peter and realise that maintaining the current building is bad for patients, bad for NHS Lothian, and bad for Edinburgh.”

Sight Scotland added: “In Peter’s case, an absence of specialist doctors that are trained in his condition means it is difficult for him to get the correct treatment he needs.

“With the closest specialist for his condition based in Cambridge, a new eye hospital could be an opportunity to provide a training ground for ophthalmologists.

“The hospital’s inaccessible layout means that Peter and many others seeking essential services, such as collecting prescriptions and visiting patient support on the top floor, struggle to do so.

“More needs to be done to ensure accessible access to quality eye healthcare.”

Boyack accuses Health Secretary of misleading patients over New Eye Pavilion decision

Lothian Labour MSP, Sarah Boyack has written to Cabinet Secretary for Health, to ask him for clarity over when the decision will be made over the New Edinburgh Eye Pavilion.

In a November meeting organised by Ms Boyack between patients and Michael Matheson, the Cabinet Secretary assured patients that any decision over the Eye Pavilion would be made in December, in line with the budget.

However, a Scottish Government spokesperson has now claimed that the decision will not be made until the Spring.

Delaying this decision will force patients to rely on outdated services and face further cancelled appointments.

Campaigners were hoping that the current budget would provide long awaited clarity for whether the new facility would get the go-ahead.

Sarah Boyack MSP said: “Michael Matheson has fundamentally misled patients.

“To tell patients that the decision would be made in December, only for it to be pushed back to the Spring is a slap in the face for all those who need a new facility.

“Michael Matheson needs to confirm on the record when the capital spending will be announced and apologise for misleading patients.

“Every day the Scottish Government delays, the project becomes more expensive, and the current Eye Pavilion deteriorates further.

“If Michael Matheson does not provide clarity now, we are heading towards a crisis for eyecare services in Edinburgh.”

Craig Spalding, Chief Executive of Sight Scotland, added: “We’re concerned the Scottish Government’s plans to review this project again in the spring is too little too late.

“It’s now 10 years on since the current hospital was declared unfit for purpose and by delaying the decision again is ignoring the critical need of patients and staff attending the current hospital.

“As time goes on, the building deteriorates further and the risk to people’s safety increases. People with visual impairment and eye conditions deserve better.”

Sight Loss charities slam City of Edinburgh Council for ‘blindly ignoring deathtrap junction’

LOCAL BLACKHALL JUNCTION POSES ‘MAJOR RISK’

Sight Scotland, and Sight Scotland Veterans, have slammed a busy Edinburgh junction describing it as hazardous and inaccessible for blind and partially sighted people.

The junction between Telford Road, Hillhouse Road and Strachan Road is one of the busiest in the capital, but the pedestrian crossing facilities are not fit for purpose.

Representatives from both sight loss charities recently met with the city of Edinburgh Council to discuss this junction and were astonished to find out that it had been REMOVED (demoted) from the Council’s list of upgrades.

Caroline Hedley, a Rehabilitation and Mobility Worker with Sight Scotland, explains: “This junction poses a major risk to anybody with visual impairment, and we are extremely worried that it will take a serious accident before any action is taken.

“Due to the complicated layout of the crossings, the poor pedestrian crossing facilities and the heavy fast-moving traffic, it is dangerous and inaccessible to most blind and partially sighted people.

“The pedestrian crossings do not have audible signals or revolving cones, and some are in need of basic repair. Also, there are few protective barriers at this junction which makes me as a sighted person feel very vulnerable, so I can’t imagine how someone with vision impairment would feel. Strachan Road simply has no pedestrian crossing facility at all.

“As part of my job, I help blind and partially sighted people with their mobility, both indoor and out. We help them plan routes when going out, looking at hazards, and trying to ensure they know how to navigate the safest way to go if they have a medial appointment, for example, or just want to go to the shops.

“The biggest priority with a mobility assessment is safety. I have clients living close to this junction and I need to explain to them that the safest way to cross these roads is with sighted assistance, and this is absolutely essential for people who cannot see the red and green man. 

“What makes matters worse is that Blackhall Medical Centre is located on the Hillhouse Road side of the junction.”

Craig Spalding, Chief Executive of Sight Scotland, and Sight Scotland Veterans, adds: “We are calling on the city of Edinburgh Council to upgrade this junction now before a serious accident occurs.

“How this junction has been taken off the upgrades list is beyond me; it is highly dangerous if not impossible for blind and partially sighted people to cross these roads independently.

“Poor crossing facilities like these could mean a person is more likely to stay at home, reducing their opportunity to move around in their home area. When a person’s mobility is impacted in this way, there is a knock-on effect both physically and mentally.”

Local Inverleith Councillor Hal Osler comments: “When designing public spaces we need to think about the safety and accessibility for those most at risk; if we do this, it benefits us all.

“Unfortunately in Edinburgh we have too many junctions and crossings where the safety and accessibility of pedestrians was not considered as a design priority. It’s utterly shameful that this junction was removed from the list of upgrades and as a councillor I am appalled at the lack of thought for our most vulnerable pedestrians.

“If we truly believe in the importance of safe active travel, and that pedestrians are top of the transport hierarchy, this needs to change.”

Sight Scotland, and Sight Scotland Veterans, are asking people to join their campaign to get the city of Edinburgh Council to upgrade the crossing at Strachan Road, Hillhouse Road and Telford Road in Edinburgh.

Please follow this link to write to your local Councillor calling for the junction to be upgraded urgently: https://sightscotland.eaction.org.uk/Fix-Deathtrap-Junction

Sight Scotland Edinburgh office site set for redevelopment

Yup, it’s more student housing, folks!

National charity Sight Scotland and property developer, S Harrison Developments, have jointly submitted a planning application to redevelop the site of the charity’s former HQ on Gillespie Crescent in Edinburgh, into student homes.

The funds released by the sale of the site will enable Sight Scotland, a charity dedicated to meeting the challenges of visual impairment, to further expand its reach, and support even more people living with sight loss within existing services such as the Royal Blind School in Edinburgh. It will also provide future services for the city as well as expanding its ability to fund medical research to tackle the root causes of sight loss.

Sight Scotland occupied the building for nearly a century and continue to repair and maintain it, despite vacating the building early in 2021 as it was no longer fit for purpose prior to taking the decision to sell it.

Staff were relocated to modern, open plan offices in Gorgie, suited to current working requirements, allowing them to work alongside the Scottish Braille Press Service.

Proposals include demolition of the existing vacant building and erection of purpose-built student accommodation (PBSA) and associated amenity space, landscaping and infrastructure. A total of 145 bedrooms are proposed, with additional amenities including a cinema/multimedia room and gym. There will 100% cycle parking provision.

The development makes best use of the site and will deliver a high quality, well-designed, sustainable development, including green roofs, solar panels, air source heat pumps (ASHP), a rain garden and permeable paving.

A shared, publicly accessible amenity green space, will offer an area in front of the building for people to walk, sit and rest and provides the opportunity for social interaction of different groups within the community. The existing trees will also be retained.

Development will serve to address a well-recognised shortfall in student accommodation in the city, with a student homelessness crisis recognised by the Council in June 2023.

Between 2016/17 and 2021/22, student numbers in the city have increased by over 25%, from 53,845 to 67,355. Included in this, the University of Edinburgh saw numbers increase by 27% and Napier University by 29% over this period.1

Demand for student accommodation greatly outstrips supply, and places significant pressure on traditional family housing stock, with students occupying homes that would in many cases have previously been occupied by families.

The delivery of PBSA has the potential to free up such housing, or at the minimum provide accommodation for students who would have gone into these homes. This approach is supported by the Council’s planning guidance.

 A spokesperson for S Harrison Developments commented: “We are in a housing crisis, with a need for all types of housing.

“Demand for student accommodation greatly outstrips supply, and this is placing significant pressure on traditional family housing stock, with students occupying homes that would in many cases have previously been occupied by families.

“This proposed development on a brownfield site, if approved, will respond to this increasing demand, housing students in a central location with easy access by active travel and public transport to universities and delivering significant investment into the local community.”

Davina Shiell, Director of Marketing, Communications and Engagement for Sight Scotland said: “The funds released by the sale of the site, if consented, will enable us to further expand our reach, and support even more people living with visual impairments within existing services such as the Royal Blind School in Edinburgh.

“It will also allow us to provide new future services for the city, as well as expanding our ability to fund medical research to tackle the root causes of sight loss.”

Sight Scotland urges restaurants and venues to open their doors to the vision impaired

Charity launches new Customer Service Guide for bars and restaurants during National Braille Week

Sight Scotland has joined forces with Swanston Brasserie in Edinburgh to urge more restaurants and venues to ‘open their doors’ to the vision impaired.

The charity has produced a free Customer Service guide aimed at the hospitality industry, which gives simple advice and tips on what venues can do to improve the visitor experience for the vision impaired.

The new Sight Scotland campaign has been inspired by Swanston Brasserie, situated about five miles south of Edinburgh City Centre, which has become one of the first restaurants in Scotland to place accessibility for the visionary impaired at the top of its priority list.

The pioneering Edinburgh eatery has made changes to its layout, ensuring that a person with vision impairment is made to feel as welcome and comfortable as possible from the moment they step in the front door to the moment they leave. Swanston has assessed all its signage, has introduced braille and large print menus, has an audio menu for its website and has produced its own printed VI training guide for all its staff to follow.

The restaurant has also created an accessibility tab on its website, which shows users exactly what to expect when they arrive, with a step by step walk through of the venue, ensuring there are no unexpected surprises on arrival.

Swanston enlisted the help of Marie O’Donnell, who works for Sight Scotland as a rehabilitation and mobility officer, who has been blind since birth, to give advice on what accessibility changes were needed, and to assist with staff training so they know exactly how to welcome and serve a person with vision impairment.

Sam Lockhart, who is Marketing Manager at Swanston Brasserie, comments: “I am very passionate about this due to my Great Grandfather who was blind, he lived until he was 102 and there was literally nothing he could not do. We want to improve the visitor experience for everyone, and make people with vision impairment, or any disability, feel as welcome and comfortable as possible.

“As a society we need to work on education, and improve our understanding that everyone is different, but these differences should not prevent anyone from doing things they enjoy. I very much believe that we should try and give 100% to everyone.

“Unfortunately, most people with a VI have anxiety; they don’t like new places and they don’t like surprises. This is why it is so important for them to know a venue is accessible and that the staff are friendly and aware of what assistance they may require. People with a VI spend their life planning, so if they find a restaurant or venue which suits their needs, and where they are well looked after, it stands to reason that they will return.

“Marie O’Donnell from Sight Scotland was a great help to us and gave us lots of advice on what people with a VI require and what changes we needed to make. There was so much she explained to us that you just wouldn’t think about, it really was quite an eye opener!

“Marie also helped train our staff and helped us with our new VI training guide. As a business we are determined to do everything we can to be as inclusive as possible and we want to help show everyone that just because you have vision impairment that life does not need to stop.”

Sam adds: “I want to stress that this has not been a financial burden and most of the changes we have made are small and easy to implement.

“I would fully recommend that other restaurants and venues take advantage of the Sight Scotland Customer Service guide and together we can all open our doors to the vision impaired.”

Gillian McDonald, Director of Operations at Sight Scotland and Sight Scotland Veterans, adds: “We are really hoping more restaurants and venues follow Swanston’s Brasserie’s lead and open their doors to the vision impaired.

“Small, easy changes can make such a huge difference to someone with a VI, and this is why we are launching our restaurant accessibility campaign.”

National Braille Week was launched by Sight Scotland to raise awareness of Braille. It takes place during the second week of October every year to shine a spotlight on the tactile writing system used by people who are visually impaired.

For more information or to request a copy of Sight Scotland’s Customer Service Guide on accessibility for restaurants and venues please visit: sightscotland.org.uk