Do you know where to get the Right Care in the Right Place?
By using NHS resources wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about #RightCareRightPlace:
By knowing how to get the right care in the right place we can keep well and get the care we need quickly, safely and as close to home as possible.
An awareness campaign is underway to ensure people know the best place to access healthcare this winter.
Right Care Right Place helps the public decide the most appropriate service for their healthcare needs – whether they should contact their GP or pharmacy, call NHS 24 on 111 or use self-help guides on the NHS Inform website. Hospital emergency departments should only be visited for critical emergencies.
The campaign features targeted advertising on television, radio and online and aims to help alleviate pressures on the NHS and social care ahead of an expected seasonal increase in demand.
Health Secretary Neil Gray visited East Lothian Community Hospital to hear about work being undertaken to address delayed discharges. The hospital supports patients leaving acute hospitals who require intermediate care before returning home.
Mr Gray said: “We have been working closely with colleagues across the NHS and social care to make sure we are as prepared as possible ahead of winter.
“Public information and awareness of the treatment options and how to access them when needed is key to ensuring services are directed where they are most needed.
“This will help everyone to get the right care, in the right place as quickly as possible while helping alleviate pressures on the rest of the NHS. People can also help by making sure they receive their Respiratory Syncytial Virus (RSV), Covid-19 and flu vaccinations if eligible.”
Self-help guides can be found on NHS inform and include advice on the most common winter illnesses.
Health and social care: winter preparedness plan 2024 to 2025 – gov.scot (www.gov.scot)
Keep hospital A&E free for critical emergencies.
You will be directed to another service if you don’t need to be there.
If you’re unsure about the services available, check out NHS Inform or https://services.nhslothian.scot/rightcare/
By knowing how to get the right care in the right place we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about #RightCareRightPlace:
If you suffer a strain, sprain, or suspected broken bone, wound, burn or other nasty injury this winter, you can be treated by one of our experts in the Minor Injuries Unit.
Call 111 to make an appointment or find more information:
https://services.nhslothian.scot/rightcare/minor-injuries-unit/
The 111 service is very busy today with almost 5000 calls already. This may mean a longer wait than usual for calls to be answered. Some mobile providers disconnect calls due to network capacity demand.
Here’s what you can do to help yourself, save time and help us care for those in the most need first.
If your call is related to medicines please visit https://nhs24.info/accessing-medicines
Whether it is prescribed or non-prescribed medication, our guide to accessing medication can save you time. You might not need to call 111.
If you need general advice about seasonal ailments remember we have a lot of information on NHS inform, including a range of symptom checkers which you can use to help you decide what to do next: https://nhs24.info/symptom-checkers
The NHS 24 Online app also has handy health advice and can help you source your nearest open healthcare services, including pharmacies. The app is free to download on both iOS and Android devices. https://nhs24.info/NHS-24-Online
By using NHS resources wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about how to access the #RightCareRightPlace:
https://nhs24.info/RightCareRightPlace
If you are using a mobile phone to call please switch to WiFi calling and ensure your device is charged. This should help to prevent your call being disconnected by a network provider.
NHS 24’s staff are working exceptionally hard to answer as many calls as we can, quickly and safely. Please be patient and we will answer. If you can try the above options first, it could save you time. We want to help you get the right care, in the right place. 
If you suffer a strain, sprain, or suspected broken bone, wound, burn or other nasty injury this winter, you can be treated by one of our experts in the Minor Injuries Unit.
Call 111 to make an appointment or find more information:
https://services.nhslothian.scot/rightcare/minor-injuries-unit/
KNOW WHERE TO GO
Do you know where to get the Right Care in the Right Place?
By using NHS resources wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about #RightCareRightPlace: https://nhs24.info/RightCareRightPlace
An awareness campaign has been to launched to make sure people know the best place to go for healthcare over the winter.
Right Care Right Place has been rolled out earlier than in previous years to help Scots know which health setting is best for their medical concerns, and in turn to help alleviate pressures on the NHS and social care ahead of an expected increase in demand.
The campaign, featuring targeted advertising on television, radio and online, tells people how to access the most appropriate care for their physical or mental health needs.
The public is advised to use self-help guides on the NHS inform website, visit their local pharmacy for advice, telephone NHS 24 on 111, or contact their general practice surgery. Accident & Emergency departments should be used only for genuine emergencies.
The series of self-help guides include advice on the most common winter illnesses, based on the health concerns raised on calls to NHS24 on 111.
Health Secretary Michael Matheson said: ““Since early spring we have been working closely with colleagues across the NHS and social care to make sure that every possible mitigation is in place ahead of winter. Our Winter Plan will be published later this month.
“Public information and awareness is a key part of our plan, and that’s why we are starting our awareness campaign earlier than in previous years.
“Through this campaign we want to make sure the public know exactly how to access services when they need them. This will help everyone to get the right care, in the right place as quickly as possible. Crucially, it will also help to alleviate pressures on the rest of the system. People can also help by making sure they get their Covid and flu vaccinations if eligible.”
Self-help guides can be found on NHS inform
