Regulator highlights considerable pressure on councils’ services for people experiencing homelessness

A new report by the Scottish Housing Regulator highlights that some councils are finding it increasingly difficult to fully meet their statutory duties on homelessness, particularly providing temporary accommodation to people experiencing homelessness.

The report highlights that councils are making considerable efforts in very challenging circumstances to deliver effective services and some have had success in moving toward an approach with rapid rehousing at its centre. 

The Regulator also found that there is an emerging risk of systemic failure in their homelessness services. 

The report sets out three main strategic challenges facing councils in providing services to people experiencing homelessness: dealing with the number of people in temporary accommodation; maintaining an adequate supply of temporary accommodation; and ensuring homeless people have sufficient access to permanent housing. 

John Jellema, Assistant Director Of Regulation, said: “Some councils are finding it increasingly difficult to meet these challenges, and so to fully meet their statutory duties. This includes difficulties in ensuring that people with particular equality characteristics – such as single women and children – have temporary accommodation options that meet their needs.

“There are actions councils can and should take to respond to these challenges, and there are other improvements to services they can make. All councils should continue best efforts to meet their statutory obligations.

“The Scottish Government has put in place a wide range of policy actions aimed at achieving the goal of ending homelessness in Scotland. Having said that, the Scottish Government may need to consider what further urgent measures it can take to support councils to respond to the immediate challenges they face in delivering services for people who are homeless.”

Read the Regulator’s thematic inquiry report on homelessness services in Scotland.

Shelter Scotland has responded to yesterday’s report by the Scottish Housing Regulator, outlining the emerging risk of systematic failure within local authority homelessness services, particularly in securing temporary and permanent accommodation.

The report supports Shelter Scotland’s continued messaging that Scotland is in a housing emergency, and that the supply of more social homes must be prioritised by the Scottish Government. 

It shows that councils are making considerable efforts in very challenging circumstances to provide homelessness services, however, are finding it increasingly difficult to meet their statutory duties in the provision of temporary and permanent accommodation. 

The report highlights three major strategic challenges councils are facing: dealing with the significant numbers of people currently in temporary accommodation; maintaining a sufficient supply of appropriate temporary accommodation; and ensuring access to the number of permanent homes that are needed.

The report calls on the Scottish Government to consider what further urgent measures it can take to support councils to respond to the challenges they face in delivering services for people who are homeless. 

It also notes that some households do not always receive a service that meets their specific needs, further demonstrating that the system is broken and biased. 

In its Scottish Housing Emergency Action Plan last year, Shelter Scotland outlined three key priorities as the most critical to tackle the housing emergency: buy and build 38,500 social homes by 2026, fully fund local authority homelessness services and guarantee the right to a permanent home for every household.

Shelter Scotland Director, Alison Watson, said: “The Scottish Government know how to fix homelessness and the wider housing emergency in Scotland.

“As indicated in this report, an adequate supply of permanent, affordable housing provided by councils and RSLs is vital in ending homelessness.

“Over the years they have been presented with endless evidence and testimony that investing in social housing ends homelessness, tackles child poverty and is crucial in fighting the housing emergency. Yet, they are choosing to look the other way as thousands of families continue to struggle. 

“If ever there was a clearer message from the sector that the time to act is now, this is it. The Scottish Government must recognise that its choices to ignore the housing emergency will have devasting consequences for the fight against homelessness.”