‘It’s OK to Ask’ – supporting patients in Scotland to ask the right questions about their healthcare
Through the ‘It’s OK to Ask’ campaign, people in Scotland are being encouraged to ask their healthcare providers more questions about their treatment and be more involved in decisions around their care.
The campaign aims to break down communication barriers and create open, positive conversations to ensure patients have full information on the options available for their care and treatment.
Patients are being asked to consider four key questions when they next attend an appointment, or discuss their care with a healthcare professional:
What are the benefits of my treatment?
What are the risks of my treatment?
Any alternative treatments I can try?
What if I do nothing?
John McAnaw, Associate Clinical Director at NHS 24 said: ‘The ‘It’s OK to Ask’ campaign was designed to help people feel empowered to ask for more information about their care during discussions with health professionals.
‘We understand it can sometimes feel intimidating or even scary to ask for more information when you are in a healthcare setting, but our healthcare colleagues throughout the NHS will be delighted to help with any questions you may have.
‘By feeling supported and encouraged to freely ask questions and get more advice on the available options, we hope that more patients feel involved in decisions about their care and treatment, and they make more educated, informed choices about what is right for them.’
The campaign is being promoted through digital advertising and is supported by NHS Scotland. More information, including a free-to-download patient leaflet and translations into other languages, can be found on
Over-50s can book their winter vaccines from tomorrow (October 24) protecting them from COVID-19 and flu and easing pressure on the NHS this winter.
Those aged 50-64 can book an appointment on the NHS Inform website making it simple to arrange a time which suits them. Appointments can also be rescheduled online – with a national helpline available for those without internet access.
More than 870,000 people have already come forward for their COVID-19 and flu vaccines, including healthcare staff, care home residents, over 65’s and those at high risk – with over 1.7 million vaccines being administered.
Over two million Scots are being offered both vaccines during the course of the programme and a nationwide marketing campaign – ‘Don’t let your protection fade’ – is raising awareness of the importance of topping up protection against the illnesses – so far, 93.9% of people have received both flu and COVID-19 jabs at the same appointment.
Public Health Minister Maree Todd said: “Uptake continues to be encouraging showing the people of Scotland are keen to protect not just themselves, but their loved ones and the NHS. People who are vaccinated are less likely to become seriously unwell from COVID-19 or flu.
“We are working hard to ensure Scotland maintains its reputation as a leading nation for vaccine uptake – continuing the huge success of the vaccination programme since it was first rolled out in December 2020.
“The flu virus is always changing and COVID-19 protection can fade over time so I would ask everyone eligible to take up the offer of their winter vaccines so we can all stay safe over the winter months.”
1,741,484 COVID-19 and flu vaccines have been delivered since the winter vaccine programme launched.
Both new bivalent vaccines, which target Omicron and the original variant of COVID-19, are being deployed alongside existing vaccines, though the vaccination individuals receive will depend on age and vaccine availability. Both the current and new bivalent vaccines provide good protection from severe illness and hospitalisation from known COVID-19 variants.
Those without access to the internet can call the national helpline on 0800 030 8013.
Anyone aged 12 years and over who has missed an appointment for their initial course of the COVID-19 vaccine can reschedule through the NHS Inform online.
Appointments for children under 12 must be booked/rescheduled by calling 0800 030 8013.
If you are aged 50 to 64 with no additional risk factors, please wait to be contacted about your winter vaccination appointment. The flu and COVID-19 vaccines are being given to those most at risk first.
With the summer holidays now fully underway across Scotland, NHS 24 is sharing summer health advice to keep people happy and healthy throughout the season.
The campaign ‘Hello Summer’ signposts people to the correct health advice and services if they need help during the holidays. Topics such as hay fever, sun safety, kids’ injuries, BBQ food safety and hydration will all be covered.
Dr Paul Perry, a GP and Associate Medical Director at NHS 24, says: ‘The summer holidays are a great chance for family, friends and communities to spend time together and relax in hopefully nicer weather or travel further afield to enjoy a break away from home.
“It’s worth remembering a few small steps that can keep you and your family safe from common summer health issues such as hay fever, sunburn and insect bites. Most summer health complaints can be safely treated at home, so our ‘Hello Summer’ campaign will help people to avoid illness and when and where to seek medical advice if needed.”
General advice and information on how to stay healthy can be found at www.nhsinform.scot.
After helping three quarters of a million Scots during the pandemic the COVID special helpline service will formally close at 4pm on Thursday 30th June 2022.
This reflects changes in national guidance on testing and isolation advice. All information will continue to be available at www.nhsinform.scot/coronavirus.
NHS 24 Medical Director, Dr Laura Ryan said: “The formal closure of the non-clinical Covid 19 special helpline reflects how life is returning to a more normal or familiar pattern.
“Covid-19 has not gone away. We still need continue to follow the current guidelines and advice to keep everyone safe. This includes getting your vaccines, staying at home if unwell with Covid -19 symptoms, and simple but effective measures such as washing hands frequently.
“There is an extensive range of information on NHS Inform including symptom checkers for Coronavirus which provide advice and suggest what to do if your condition worsens.
“Remember, if you are unwell or concerned about your symptoms, please continue to access care as normal.”
NHS Lothian has backed a new campaign designed to help people in the area look after their mental wellbeing.
The Mind to Mind, campaign features over 30 online videos of people talking about their own mental wellbeing challenges in a bid to help others who may be going through the same.
Covering topics including dealing with anxiety and panic, handling stress, improving sleep, lifting mood and moving through grief, each contributor shares practical advice on what has worked for them.
It also features commentary from a range of professionals and signposts where people can access further help and support.
The campaign also features a new advert across digital and radio to promote the help available.
Dr Belinda Hacking, Director of Psychology NHS Lothian and Consultant Clinical Psychologist said: “This new resource is a valuable addition to the wide range of mental health and wellbeing resources publicly available.
“Alongside our own Wellbeing Lothian website, we hope it goes a long way in helping people know they are not alone and know who to turn to for guidance and advice.
“Hearing about the experiences of others who have dealt with their own wellbeing challenges can really help, as can talking to others about how you’re feeling. Support is available to help you deal with life’s challenges.”
Minister for Mental Wellbeing and Social Care Kevin Stewart, said: “Mind to Mind has been created by people who have experienced mental wellbeing challenges for people who may be going through the same thing.
“If you’re finding things difficult, it’s important to remember support is available. Hearing about the experiences of others can help to navigate life’s daily stresses, and alongside practical advice, the website signposts where people can access further help.
“We’re hugely grateful to everyone who has contributed their advice on what has worked for them. Being so open about the challenges they’ve faced will hopefully help many others look after and improve their own mental wellbeing.”
Stephanie Phillips, Director of Service Delivery at NHS 24, said: “Mind to Mind and the video stories that have been so generously shared with us are a valuable addition to our online mental health resources at NHS Inform.
“If you’re feeling anxious, stressed, or low, or having problems sleeping or dealing with grief this site can help you by hearing from others. You can also explore a range of guides, podcasts and organisations that can help.
“We are committed to offering a range of services to support people in the ways they find best for them when mental wellbeing challenges come along, as they do for everyone. Your GP, our phone lines and the emergency services are available for anyone that needs urgent help.”
Bob, a 68-year-old from Edinburgh has shared the mental health challenges he’s experienced on the Mind to Mind platform, and what he has found helpful, following a diagnosis of PTSD.
Encouraging people to reach out and speak to someone if they need help, Bob said: “To be honest, support group therapy was probably one of the best and most positive experiences for me.
“I found it tremendously helpful, to be able to talk to people who shared the same sort of experiences. It makes you listen and makes it easier for you to relate to things that you think only you go through.
“I would urge anyone if they can find someone or a group of people, they can trust to speak to them. I learned that most people have at some stage gone through some sort of mental health issue, whether that be to a greater or lesser degree.
“This is why I emphasise the idea of trying to speak to someone because you just don’t know. Hearing from other people is what can help you, essentially. It’s what helped help me.’’
To access help and advice on looking after your mental wellbeing visit:
People across Scotland are being encouraged to put a spring in their step this Easter with a few simple steps from NHS 24 to manage their health safely at home.
NHS 24’s Spring Campaign features lots of simple tips and advice on how to keep you and your family well by preparing for minor illness or bumps and scrapes.
NHS 24’s Medical Director, Dr Laura Ryan says: “Easter is one of the busiest times of year for Scotland’s health services. Lots of people tackle gardening or DIY over the break, so it’s a really good idea to think about what you might need at home to stay safe.
‘Treatments for minor injuries, such as plasters and antiseptic, are always useful to have at home, and your local pharmacy can help with advice about how to treat any minor cuts, bumps, bruises and scrapes.
‘If you have kids at home, some simple medicines such as ibuprofen, paracetamol, cold and hayfever remedies are great to keep in the cupboard to make sure that any sniffles or sore heads don’t get in the way of enjoying the break.
‘This year many GP practices and community pharmacies across Scotland may have different opening hours over Easter so it’s useful to know where to go if you do require medical advice or you have run out of medicines. NHS Inform has lots of symptom checkers on common illnesses so you can get fast, clinically assured advice that can help you decide what to do next. Managing minor ailments at home means we can enjoy Easter and make the most of the holidays.”
General advice and information on how to stay healthy this Easter canbe found at www.nhsinform.scot/spring.
Easter is always a busy time, and with the holidays already underway, NHS 24 is reminding people who take regular medication to check on their repeat prescriptions.
The Easter Weekend impacts on many local GP and pharmacy opening times, so it’s important that people check their prescription, order only what they need and in plenty of time.
Dr Laura Ryan, medical director at NHS 24, says: “Each Easter we receive thousands of calls from people who urgently require medication that they have run out of. It’s a good idea to make yourself aware of your pharmacy and GP opening hours.
“Visit www.nhsinform.scot and search for Scotland’s Service Directory to learn more about service availability in your local area.
“You should also take a look at your list of prescriptions to see which ones you might need to top up on, and make sure you order in plenty time to make sure you have them for the Easter weekend. 111 are always happy to help if you run out of medicine, but Easter is always one of our busiest periods, so a little forward planning can save on time and stress.
‘We’re all crossing our fingers for a sunny Easter, and some simple steps mean you can relax and enjoy the holiday.”
General advice and information on how to stay healthy this Easter can be found at www.nhsinform.scot/spring.
A marketing campaign has been launched to ensure people know about a dedicated national NHS service that offers choices in healthcare, forensic examination and support after a rape or sexual assault.
The national service, which is to be implemented across all health boards, will allow those aged 16 and over to self-refer for a forensic health examination at a Sexual Assault Response Coordination Service (SARCS), whether or not they wish to report to the police.
Funding of £11.7 million has been invested by the Scottish Government alongside the unanimous passing of Forensic Medical Services Act 2021 by Parliament. This money has gone towards creating healthcare facilities for examinations across all health boards, to recruit more specialist staff and set up a single point of contact for self-referral through NHS 24.
The campaign which will run across digital channels and outdoor advertising sites encourages people who have experienced a sexual crime to visit the NHS Inform website for information to help them decide the best next step for them.
Chief Medical Officer, Professor Sir Gregor Smith said: “It is very important that everyone knows about this service and while I hope that people will never need to use it, for those that do, knowing where to turn for support and information is a vital part of giving them back control.
“This legislation marks an important step in ensuring that those who have experienced a sexual assault have access to healthcare and support, even if they don’t feel ready to report it to the police.
“The campaign will be running over the next few months to raise awareness of the Sexual Assault Response Coordination Service (SARCS), to help improve the experience of those who have suffered a sexual crime.”
Jennifer Wilson, Nurse Director for NHS Ayrshire & Arran added: “Improving healthcare services for victims of sexual offences is a priority for NHS Ayrshire & Arran.
“We are committed to the Taskforce vision of consistent, person-centred, trauma-informed healthcare and forensic medical services and access to recovery, for anyone who has experienced rape or sexual assault in Scotland.
“With the launch of the FMS Act and the National Self-Referral Service we can now offer local services to victims of sexual assault who require a Forensic Medical Examination (FME) and who do not wish to, or are not yet ready to report this to the Police.
“This is a vital part of improving services for victims of sexual assault and making sure that timely healthcare support, including a forensic medical examination, is available to victims of rape and sexual assault in a way that is sensitive, compassionate and reduces the risk of any re-traumatisation.”
Sandy Brindley, Chief Executive of Rape Crisis Scotland said: “This is a huge step forward in improving responses to rape in Scotland. Immediately following rape or sexual assault can be a really difficult time to make a decision about whether to report what has happened to the police, but there are time limits involved in being able to capture forensic evidence.
“Self-referral means that if someone doesn’t feel ready to make the decision about reporting they can ensure all the evidence is captured and make the decision when they are ready.”
