‘Ashamed and angry’ nursing staff speak out on corridor care

The RCN says the practice must end urgently, as testimony from members shows its damaging effects

Corridor care has become such a permanent fixture in NHS hospitals that nursing staff are in danger of “losing all hope”, with collapsing care standards devastating morale, according to new testimony from nursing staff.

The Royal College of Nursing is reiterating its call for urgent, fully funded action plans to eradicate the practice, including investment in beds, the nursing workforce, community services and social care.

Nursing staff say the lack of action by governments has left them feeling “ashamed”, “angry”, and “embarrassed” about the unsafe, undignified care they are forced to deliver to patients.

The RCN is aware of a worsening picture this week as hospitals declare critical incidents and is encouraging members to raise any concerns about patient or staff safety. Read on to find out how we can offer practical support.

Our members report shocking examples of a patient being left in a chair for four days, while another patient died after choking undetected in a corridor.

Nursing staff have also resorted to holding up sheets to protect patient dignity when performing intimate procedures, with a corridor in one hospital so tightly packed that an elderly patient was left to eat next to someone vomiting.

One nurse in the south of England said: “We would not treat animals like this in a veterinary practice, so why in a hospital?”

Another, working in an NHS board in Scotland, told us: “It’s very stressful and distressing at times. There’s a sense of frustration and hopelessness.”

A mental health nurse in Wales said corridor care is a “regular occurrence”, with staff having to increase monitoring because unsecured corridors contain objects and fittings that raise the risk of self‑harm and suicide.

A nurse in Northern Ireland said: “I’ve had resuscitation attempts in the waiting room and corridor due to no capacity. It is inhuman and undignified.”

Practical support for nursing staff

More than 18 months since we declared a national emergency on corridor care, and a year after we released a report featuring devastating testimony from our members, it is clear corridor care is being normalised and entrenched.

We believe this latest testimony shows the unacceptable practice of corridor care is spreading beyond emergency departments, including acute assessment units, respiratory wards, surgical wards and elderly care wards.

Professor Nicola Ranger, RCN General Secretary and Chief Executive, said: “This new testimony from nursing staff reveals once again the devastating human consequences of corridor care, with patients forced to endure conditions which have no place in our NHS.”

As a result of our pressure, the Westminster government committed to publishing data on incidences of corridor care in England in February 2025, but so far has failed to do so.

The HSSIB – the patient safety investigation body for England – released a report in January 2026 on the widespread and normalised nature of corridor care, highlighting that some trusts are reportedly installing call bells and plug sockets in corridors.

As many as two in 10 (18%) UK adults have witnessed NHS care in non-clinical spaces such as a corridor in the last six months, according to new YouGov public polling. Further RCN analysis shows that when looking at only those who accessed care, the figure is more than one in three (37%).

The polling also shows the public want faster action on the issue, with seven in 10 (69%) of respondents in England saying Health Secretary Wes Streeting’s pledge to eradicate the practice by the end of parliament is “too slow”.

“The fact remains that there can be no safe, dignified care delivered in a corridor, store room or dining room, but that has become the norm,” Nicola added.

“It’s taking a terrible toll on staff, but ministers mustn’t allow them to lose hope. Decisive action can restore care standards and stop staff morale collapsing past the point of no return.

“Now is the time for ministers to stop dragging their feet and publish the data, alongside announcing a fully funded action plan and timeline for eradication.”

We want to thank our members who have raised their voices on corridor care to show why this issue matters and why it demands urgent action.

RCEM: Nurses’ corridor care testimonies ‘distressing, damning’

NURSE: ‘CONDITIONS ARE A TYPE OF TORTURE’

The Royal College of Emergency Medicine (RCEM) has described new testimony from nurses about the state of corridor care across the UK as ‘distressing, damning and exactly what we see every single day in our departments’.

And the College says this reinforces the need to address this crisis.

More than 430 nurses described the conditions they are working in and what patients are enduring in a survey conducted by the Royal College of Nursing (RCN), that has been published today (15 January 2026).

Just some examples shared include how a nurse witnessed a patient left in a chair for four days, a patient dying after choking undetected in a corridor and nurses holding up sheets to try and protect the dignity of a patient while they underwent an intimate procedure.

One nurse went as far as saying the conditions are “a type of torture”.

Their accounts were gathered between 2 January and 9 January 2026, revealing nursing staff are treating patients in cold corridors, dining rooms, staff kitchens and offices.

The experiences of nurses build on and updates the RCN’s report published this week last year, titled ‘On the frontline of the UK’s corridor care crisis’.

Dr Ian Higginson, President of the Royal College of Emergency Medicine said: “This work by the Royal College of Nursing makes for incredibly tough reading. It’s distressing, damning and exactly what we see every single day in our departments.

“These deeply personal testimonies aren’t just stories – it’s the daily reality for patients and their nurses, who work alongside our members and their colleagues in Emergency Departments.

“Last year, when RCN released their first report on corridor care, we said that it must represent a watershed moment for the government, a line in the sand. Yet, 365 days on, the nurses voices show our patients are still in corridors, and there is no credible plan to get them out.

“So called ‘corridor care’ takes an immense toll on patients, who will be facing long waits in these conditions. And it takes an immense toll on our clinicians who are trying their upmost best to deliver quality care in these conditions.

“Our patients are being forced to endure these conditions, often for hours, if not days, because hospitals are full to bursting. We can’t move patients out of our departments, and into wards, because there are no available beds for them.

“Those beds are often taken up by patients who have experienced delays in their care, and who no longer need to be in hospital, but can’t leave, because of the lack of social care options.”

The new report also contains public polling which found:

  • As many as two in ten (18%) UK adults have witnessed care being delivered in a corridor or other non-clinical spaces in the last six months.
  • 88% of respondents across the UK said tackling unsafe care is an urgent priority
  • Meanwhile in England, 69% said Wes Streeting’s pledge to end corridor care by the end of parliament is too slow.

Dr Higginson said: “Nurses have given their verdict loud and clear. So too have our members, and the public – they all want the crisis in EDs tackled with urgency.  

“The Health Secretary said this week the government is ‘determined to consign corridor care to the history books’ and has committed to ending corridor care by the end of 2029. We welcome this. This problem can’t be solved quickly. It has been years in the making. But we do need a credible plan that starts now.

“We look forward to working with the government, and healthcare leaders, to implement meaningful solutions, many of which lie outside the walls of our EDs.”

It comes after the All-Party Parliamentary Group (APPG) on Emergency Care last year published a report, compiled by the Royal College of Emergency Medicine, on corridor care. It found almost one in five patients in EDs were being cared for in trolleys or chairs in corridors in England during summer. 

Corridor care: ‘Devastating testimony’ shows patients are coming to harm

RCN report reveals harrowing statements from thousands of nursing staff, showing how widespread the issue is across the UK

Patients dying in corridors, lack of equipment and unsafe practices are the findings of a new RCN report documenting the experiences of more than 5,000 NHS nursing staff.

Almost 7 in 10 (66.8%) respondents to an RCN survey said they’re delivering care in over-crowded or unsuitable places – such as corridors, converted cupboards and even car parks – on a daily basis.

Demoralised nursing staff report caring for as many as 40 patients in a single corridor, unable to access oxygen, cardiac monitors, suction and other lifesaving equipment. They report female patients miscarrying in corridors, while others said they cannot provide adequate or timely CPR to patients having heart attacks.

More than 9 in 10 (90.8%) of those surveyed said patient safety is being compromised.

RCN General Secretary and Chief Executive Professor Nicola Ranger said: “This devastating testimony from frontline nursing staff shows patients are coming to harm every day, forced to endure unsafe treatment in corridors, toilets and even rooms usually reserved for families to visit deceased relatives.

“Vulnerable people are being stripped of their dignity and nursing staff are being denied access to vital lifesaving equipment. We can now categorically say patients are dying in this situation.”

A nurse working in the South East region said: “We’ve had cardiac arrests in the corridor or in cubicles blocked by patients on trolleys in front of them, delaying lifesaving CPR. Despite these ‘never-events’, we still are obliged to deliver care in the corridor.”

More than a quarter of nursing staff surveyed said they weren’t told the corridor they were providing care in was classed as a “temporary escalation space”, as described by the NHS in England.

This means risk protocols and additional measures may not be in place to ease pressures and protect patients.

Nursing staff also report cancer patients being put in corridors and other inappropriate spaces. In the South West region, a nurse said: “It was a cancer patient whose immunity was very low because of her treatment. She should’ve been in a side room. She was very upset and crying. We put screens around her but she was in the path of the staff room and toilet, so it was constantly busy. That poor lady eventually passed away.”

Our report follows a letter sent to the Westminster government and NHS England from an RCN-led coalition, calling on officials to publish how many patients are being cared for in corridors and other inappropriate places.

Nicola added: “The revelations from our wards must now become a moment in time. A moment for bold government action on an NHS which has been neglected for so long. Ministers cannot shirk responsibility and need to recognise that recovering patient care will take new investment, including building a strong nursing workforce.”

Read our full report to discover the extent of corridor care across the UK, as told by our members.

Whenever you see concerning practices in the workplace, including corridor care, raise a concern in line with your employer’s policy. Raising concerns isn’t always easy, but it’s the right thing to do.

Read our guide on how to do this, created to help nursing staff based in both NHS and independent health and care settings.

You can find a package of resources to support you on our website, including a template letter, and member checklist to help with raising concerns and more.

Corridor care: Royal College of Nursing declares ‘national emergency’ and demands political action

Nursing staff are regularly forced to provide care to patients in chairs and corridors, compromising patient safety and dignity. RCN IS asking members to call it out and join their fight to eradicate the practice.

An RCN report reveals more than 1 in 3 (37%) nursing staff working in typical hospital settings delivered care in inappropriate settings, such as corridors, on their last shift. Our survey of almost 11,000 frontline nursing staff across the UK shows the extent to which corridor care has been normalised.

Patients are regularly treated on chairs in corridors for extended periods of time, sometimes days. We say that these instances must now be determined as ‘Never Events’ in NHS services, in the same way that having the wrong limb operated on or a foreign object being left inside a patients’ body already are. 

We’re asking for mandatory national reporting of patients being cared for in corridors, to reveal the extent of hospital overcrowding, as part of a plan to eradicate the practice. We also need members to raise concerns when care in inappropriate settings takes place. 

In a new RCN report, Corridor Care: Unsafe, Undignified, Unacceptable, our survey findings and member testimonies show the full grave picture of corridor care across the UK.

Of those forced to deliver care in inappropriate settings, over half (53%) say it left them without access to life-saving equipment including oxygen and suction. More than two-thirds (67%) said the care they delivered in public compromised patient privacy and dignity.

Thousands of nursing staff report how corridor care has become the norm in almost every corner of a typical hospital setting. Heavy patient flow and lack of capacity sees nursing staff left with no space to place patients. What would have been an emergency measure is now routine.

The report says corridor care is “a symptom of a system in crisis”, with patient demand in all settings, from primary to community and social care, outstripping workforce supply. The result is patients left unable to access care near their homes and instead being forced to turn to hospitals. Poor population health and a lack of investment in prevention is exacerbating the problem, the report says.

Professor Nicola Ranger, Acting RCN General Secretary and Chief Executive, said: “This is a tragedy for our profession. Our once world-leading services are treating patients in car parks and store cupboards.

“The elderly are languishing on chairs for hours and patients are dying in corridors. The horror of this situation cannot be understated. It is a national emergency for patient safety and today we are raising the alarm. 

“Treating patients in corridors used to be an exceptional circumstance. Now it is a regular occurrence and a symptom of a system in crisis. 

“Patients shouldn’t have to end up at the doors of our emergency departments because they can’t get a GP appointment, a visit from a district nurse or a social care package. But that is the reality. Corridor care is a scourge in our hospitals, but we know the solution is to invest in our entire health and care system – and its nursing workforce.”

Don’t allow corridor care to become normalised, call it out. Find out more about how to raise a concern

Nurses: Strikes on hold as new talks to open with Scottish government

Nursing trade union Royal College of Nursing (RCN) Scotland has paused a formal announcement of strike action in response to further talks with the Scottish government. 

The decision follows a meeting with the First Minister and RCN General Secretary and Chief Executive Pat Cullen today and talks this week between Scottish government, the RCN and the other trade unions currently in dispute regarding NHS pay (the GMB and Royal College of Midwives) to consider a roadmap to resolving the dispute. The Scottish government was fully aware that an announcement on RCN strike dates was imminent. 

The overwhelming mandate for strike action from RCN members in Scotland has been instrumental in securing these further negotiations. 

The proposal from Scottish government includes:

  • Negotiations for the 2023/24 NHS Agenda for Change pay offer to commence on an accelerated timetable starting next week with an aim of concluding by the end of February
  • A commitment to an additional payment equivalent to three calendar months value of the difference between the 2022/23 and the agreed 2023/24 pay rates
  • A firm commitment from Scottish government to a full review of the Agenda for Change framework in Scotland to ensure nursing is recognised and rewarded with a clear route for career progression 
  • A commitment to match any NHS pay increase in England for 2023/24 if it is higher than that agreed in Scotland
  • A commitment to invest any additional consequentials for NHS pay in England for 2022/23 in NHS pay in Scotland for 2022/23.

Scottish government would also support NHS employers to agree an extension of the RCN’s ballot mandate for strike action beyond early May if required.

Pat Cullen, RCN General Secretary and Chief Executive said: “The Scottish government has shown a willingness to return to the negotiating table and to act to address the nursing workforce crisis. The pressure from you, our members, has been key to these negotiations moving forward. We need to see this process through in good faith. 
 
“Our members in Scotland are being listened to and the First Minister is in no doubt that we will take strike action if the proposals being outlined do not deliver a significant improvement by the end of February.” 
 
Colin Poolman, RCN Scotland Director told union members: “You have said enough is enough and that was before the current pressures trying to care for patients and keep services running. 
 
“We know it is frustrating that things are not moving more quickly but things are moving. While the Scottish government repeated their assertion that there is no more money for NHS pay in 2022/23, it was my strong mandate from you that led to the positive discussions this week and the commitment to keep negotiating.

“The Scottish government needs to do more and to take this opportunity to do the right thing, for nursing and for patients. These new pay negotiations must acknowledge the safety critical role of nursing.”

Staff ‘deeply worried’ about Urgent and Emergency Care crisis

Scotland records worst A&E performance once again

Responding to the latest Emergency Department performance figures for Scotland for September 2022 Dr John-Paul Loughrey, Vice President of the Royal College of Emergency Medicine Scotland, said: “The situation as we enter winter is dire. Month-on-month, more and more patients face longer and longer waits – that we know are associated with patient harm and even death.

“Emergency Medicine staff and our paramedic colleagues are doing all they can to ensure the urgent and emergency care system continues to function and patients continue to receive care. We want to thank health care workers for their hard-work and diligence at this incredibly challenging time.

“We know that patients are deeply worried about the crisis. Emergency Medicine staff are worried too, distressed that they are unable to move patients through the hospital or take in patients from ambulances to the Emergency Departments.

“The difficulty in discharging patients from hospital when they are medically fit to be discharged is causing exit block in hospitals. The lack of social care is preventing these patients from being discharged.

“This is leading to a lack of flow throughout the hospital and leading to long waits in Emergency Departments, long waits in ambulances outside Emergency Departments, and long waits for an ambulance in the community.

“The Scottish Government must get a grip of this crisis and urgently boost the social care workforce, only then will we be able to discharge patients, free up beds and reduce these long waits throughout the system.”

The latest performance figures for September 2022 for Emergency Departments across Scotland show:

  • There were 113,522 attendances at major Emergency Departments
  • 65.6% of patients were seen within four-hours
    • This is the lowest four-hour performance since records began and is 8.2 percentage points lower than September 2021.
  • 13,506 patients waited more than eight-hours before being seen, admitted, discharged, or transferred
    • This is the highest number of eight-hour waits since records began
    • It means that more than one in 10 patients were waiting eight-hours or more in a major Emergency Department.
    • Double the number of patients have waited eight hours or more in 2022 so far (January – September) than in all of 2021.
  • 5,296 patients waited more than 12-hours before being seen, admitted, discharged, or transferred
    • This is the highest number of 12-hour waits since records began
    • This is an increase of 172% compared to September 2021.

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