Tag: Marks and Spencer

M & S Ocean Terminal store to close

Marks and Spencer is to close it’s food store in Ocean Terminal. The store will close before the end of the year, but the company insists ‘the vast majority’ of Leith staff will be offered new jobs other M & S stores.

Scott Munro, M&S’s regional manager for the east of Scotland, said: “Shopping habits are changing and we’re reshaping our store estate across Scotland and the UK to make sure we’re reflecting the needs of our customers.

“As part of this transformation, we have today announced to colleagues our decision to close the M&S Ocean Terminal store at Ocean Terminal later this year.

“Our priority is to support our colleagues through these changes and we are confident of being able to offer new roles to the vast majority of those affected.

“We are committed to Edinburgh and this decision means there are more opportunities to invest in our eight other stores across the city.”

A spokesperson for Ocean Terminal said:  “Proposals by M&S to downsize its portfolio of stores across the UK have been well known for some time. Owing to the changing direction of M&S’s business needs, they have taken the decision not to renew their lease at Ocean Terminal. We wish them well for the future.  

“But their decision does not impact on our plans. Instead, it has allowed us to actively pursue a range of opportunities for partnership with alternative food retailers as part of ongoing plans to reconfigure Ocean Terminal and shape the ongoing transformation of the centre and its important waterfront location.” 

Responding to news of the closure of the Marks & Spencer store in Ocean Terminal, Foysol Choudhury MSP said: “I was shocked to find out today that the M&S store in Ocean Terminal is set for closure with the loss of a number of jobs. This could be the death knell for Ocean Terminal.

“Marks & Spencer is one of Ocean Terminal’s remaining flagship outlets for the area.

“With the tram set to arrive before long, I fear that this is a short-term decision that will damage Leith in the long-term.

“I will be writing to Marks & Spencer to seek a meeting to urgently review this decision.”

M&S stores across Edinburgh share plans for retail reopening

·         M&S stores across Edinburgh, including M&S Gyle and M&S Princes Street, get ready to welcome more shoppers back in store as customers look ahead to brighter days

·         New services launched to help customers Shop Their Way – from contact free bra fit to easier payment options

·         Sparks to boost rewards for customers for two weeks from 26th April – one customer every day in every store will win their shopping for free 

With retail reopening across Scotland this week, M&S is sharing how stores across Edinburgh, including M&S Gyle and M&S Princes Street, are set up to offer customers the inspiration and flexibility to Shop Your Way.

M&S has been continually adapting its store experience, offering products and services that local customers want after a year of significant change.

M&S stores across Edinburgh are offering a range of exciting new products and services to make shopping with M&S easier, convenient and more rewarding – from digital payment options to rewards and treats for shopping through our Sparks loyalty programme. All of this supported by standout M&S customer service in a safe and clean store.

M&S Scotland Central and East Regional Manager, Scott Munro, said: “We’re excited to welcome more customers back into our stores and look forward to continuing to serve our local community.

“Whether you’re looking for our latest Dine-In family feast or those must-have wardrobe staples to see you into summer, we have everything to help you Shop Your Way.

“With exciting new services like our contact-free bra fitting and the Scan & Shop service on our Sparks mobile app, we’re supporting customers however they choose to shop. Whether that’s browsing in store or using our click & collect service, our local team is ready to help.”

Shop Your Way: Easy and Rewarding Ways to Pay 

Following the relaunch of the M&S Sparks loyalty scheme in July last year, M&S stores across Edinburgh are marking the return of retail by offering one Sparks customer every single day for two weeks from 26th April, in every store, their whole basket or trolley of shopping for free.

As well as offering regular rewards and treats for shopping through Sparks with M&S, the mobile App also allows customers to shop in store with their phones with the Scan & Shop with Sparks service offering a quick way to pay without using the till. This follows the recent extension of Sparks Book & Shop to help customer plan ahead and book a slot to shop at a time that suits them.

Shop Your Way: Great new services and stand out service  

Outstanding customer service remains and will always be a defining feature of the M&S experience and is a key reason why customers choose to shop with M&S – from the welcoming host on the door and the brilliant operations teams behind the scenes, to the valuable in-store services offered in-store.

Bra Fit

Bra fit is back at M&S including at M&S Princes Street, the Gyle and Fort Kinnaird, allowing customers to choose between a contact-free bra fit from M&S’s expert colleague by appointment or the new option of accessing M&S’s expert service from home via a virtual appointment. M&S virtual bra fit appointments are available for any customers across Scotland.

M&S Gyle is also improving its Bra Fit service by offering customers on-the-spot payment service Pay With Me – so customers can purchase lingerie straight after their appointment from M&S’s expert Bra Fit colleagues without visiting a till.

Click and Collect

More and more customers are looking to take advantage of the flexibility and convenience of shopping with M&S across both its website and their local store. M&S is making this easier by blending these services and offering local customers free next day collection when ordered by 8pm.

M&S Cafés

M&S Cafés, including at M&S Gyle, Fort Kinnaird and Ocean Terminal, are now open as of 26th April.

All customer toilets will also be back open, with strict cleaning protocols in place to ensure the highest levels of hygiene. 

7000 jobs to go at M & S

Marks and Spencer announces 7000 job cuts over next three months:

We are today announcing important proposals to further streamline the business both at stores and management level.

As previously outlined Clothing & Home trading in the stores remains well below last year, with online and home delivery strong.  It is clear that there has been a material shift in trade and whilst it is too early to predict with precision where a new post Covid sales mix will settle, we must act now to reflect this change.

We have also learnt that we can work more flexibly and productively with more colleagues multi-tasking and transitioning between Food and Clothing & Home. The deployment of our leading store technology package developed in partnership with Microsoft has also enabled us to reduce layers of management and overheads in the support office.

As a result we are today embarking on a multi-level consultation programme which we anticipate will result in a reduction of c. 7,000 roles over the next 3 months. These will include departures in our central support centre, in regional management, and in our UK stores, reflecting the fact that the change has been felt throughout the business.

We expect a significant proportion will be through voluntary departures and early retirement. In line with our longstanding value of treating our people well, we will now begin an extensive programme of communication with colleagues.   

Concurrently we expect to create a number of new jobs as we invest in online fulfilment and the new ambient food warehouse and reshape our store portfolio over the course of the year. 

The cost of the programme including redundancies will be reflected in a significant adjusting item to be included in the group’s half-year results.  The streamlining programme is an important step in delivering on our cost savings programme and ensuring we emerge from the crisis with a lower cost base and a stronger more resilient business. 

Chief Executive Steve Rowe commented: “In May we outlined our plans to learn from the crisis, accelerate our transformation and deliver a stronger, more agile business in a world in which some customer habits were changed forever.

“Three months on and our Never the Same Again programme is progressing; albeit the outlook is uncertain and we remain cautious. As part of our Never The Same Again programme to embed the positive changes in ways of working through the crisis, we are today announcing proposals to further streamline store operations and management structures.

“These proposals are an important step in becoming a leaner, faster business set up to serve changing customer needs and we are committed to supporting colleagues through this time.”

Group revenue: constant currency

% change to LY19 weeks to 8 August 201
13 weeks to 8  August 201
8 weeks to 8 August 201
Clothing & Home -49.5-38.5-29.9
Food-1.12.52.5
International-31.9-24.6-19.9
Group-19.2-13.2-10.0
Clothing & Home.com32.042.239.2
 M&S.com38.946.940.7