Password loss ‘as stressful as a personal illness’

Around 70% of British people consider password loss as stressful as a personal injury or an illness, financial problems, or dismissal from work, the latest digital stress survey conducted by NordPass indicates.

The study, which investigated the effects increasing cybersecurity demands have on people’s mental health, reveals that 67% of adults in the United Kingdom (UK) fear losing access to an important account without a reset option.

To compare, fewer people — 64% — find a personal injury or illness highly stressful. Dismissal from work and financial problems terrify 70% and 72% of people respectively.

Tomas Smalakys, the CTO of NordPass, said: “The fact that password management issues cause more worries for British people than personal health matters is concerning.

“This insight again proves passwords no longer fit  people’s needs, and the switch towards alternative methods of online authentication should become the key priority for service providers,”

Why do passwords cause so much stress?

NordPass found that the fear of losing access to an account is related to a person having too many passwords at hand and, as a result, struggling to recall which password belongs to which account.

In the UK, almost half (45%) of internet users agreed password management is a challenge for them. In the US, even more people (56%) feel this way.

According to NordPass data, an average internet user has around 100 passwords to manage. This number contains both personal and business accounts, many of which are used on a daily basis.

As Smalakys explains, with so many credentials to remember, people tend to create weak passwords and reuse them, which then results in data breaches:

“It’s an unfortunate cycle. We fear losing access to our accounts and  create simple passwords so we don’t forget them, while the most direct way to lose an account is actually to create a simple password for it,” says Smalakys.

Based on the latest Verizon Data Breach Investigations report, 74% of all breaches include the human element, and creation of weak passwords is among the key causes.

Tips to reduce password management induced stress

To ensure password management is less challenging, Smalakys recommends using the following cybersecurity practices:

1. Adopt a password manager. This solution allows someone to securely store all passwords, passkeys, credit cards, and other digital assets in one place, autofilling them on websites and sharing them with others in an end-to-end encrypted environment. Password managers also generate secure passwords consisting of at least 20 digits.

2. Give passkeys a try. Many tech companies, including Microsoft, Google, and Apple, offer a passwordless login with passkeys. Passkeys are a new technology, approved by the prestigious FIDO Alliance and considered the healthiest and the most convenient alternative to passwords.

3. Delete accounts you no longer use. Rarely used accounts often get abandoned, which makes them attractive to cybercriminals. The passwords for these accounts become outdated and are then easily crackable.

Volunteers Help Older People Tap Into IT

A LEADING housing provider is calling for Edinburgh volunteers to join the team and help bridge the gap between older people and technology.

Bield Housing & Care has teamed up with local charity, Tap into IT, to run new computer classes at its Manderston Court development in Leith. Continue reading Volunteers Help Older People Tap Into IT

Citizens celebrate Getting Online

‘It’s made a huge difference to my life’ – 94 year old William Amcotts

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Edinburgh’s newest web surfers celebrated their computing achievements at a special event in the City Chambers on Monday when learners, volunteers and staff who contributed to the Council’s Get Online initiative toasted its success.

Among the participants was 94-year old William Amcotts, who attended sessions at Blackhall Library and is living proof that it’s never too late to learn something new!

Over the last five months more than 140 people have benefited from the scheme, run in libraries and community venues, which helps develop digital skills for those who aren’t confident using the internet. Organisers are now looking at ways to expand the project across the city.

The service also assists members of the public to use a wide range of online services offered by the Council, including council tax payments and car permit renewals.

The Council recently launched a new responsive website, which was co-designed by residents, ensuring people’s experience is adapted to their needs. By moving services online, it aims to open up more ways to access support, allowing  people  to carry out transactions from the comfort of their homes.

Culture and Sport Convener, Councillor Richard Lewis, said: “This is a great example of volunteer working in our libraries and is clearly having a positive effect on those involved. We are proud to offer a range of digital services to library users, building on recent investment which put wi-fi access into every library in the city.   Get Online will help introduce these to a whole new group of people.”

Councillor Alasdair Rankin, Finance and Resources Convener, added: “As part of our plans to make the Council more efficient we aim to offer more services online. Not only will this deliver financial savings but will save customers time and money by providing access to a range of transactions at their fingertips.

“That’s why initiatives like Get Online are so important, as they open up this potential to even more people.”

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Led by co-ordinator Kenny Sharkey (above), along with a team of dedicated volunteers, Get Online involves a series of planned and drop-in sessions where participants are introduced to the internet using different devices, including tablets and smartphones.

Amongst the volunteers were S4 pupils from Castlebrae High School, who assisted the East Neighbourhood Get Online group throughout November, advising on everything from Skype to email.

On Monday, Councillors Lewis and Rankin congratulated participants and volunteers of all ages.

William Amcotts, 94, who attended Get Online sessions in Blackhall Library, said: “It’s an excellent service, very valuable. I was given a laptop but didn’t know how to use it. Now I’m able to send emails and listen to music – it’s made a huge difference to my life.”

Valerie Crombie has been learning about the internet at Morningside Library. She said: “I’ve been looking at email and sending photo attachments. I’ve been using the Council’s library service to borrow books too. It’s great to be able to do all of these things without going out the door.”

Get Online launched in February 2014 and has delivered sessions in Central, Newington, Blackhall, Morningside, Stockbridge and Leith Libraries, East Neighbourhood Local Office and Craigmillar Library and Moira Park Sheltered Housing in Portobello. The Get Online team are ready to extend the service to more libraries, social housing associations and other local venues.

Customers are now able to access Council services 24/7 on all devices including Smart TVs, tablets, mobile phones and smartphones, with more than 30 different types of digital transactions available, including reporting missed bins or problems with street lights. By carrying out transactions online, members of the public will be able to avoid queuing in offices or waiting on the phone, saving time and money.

Find out more about the Council’s online services on the website

Internet virus threat – act now to stay safe

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Internet users have been warned that they have just two weeks to protect themselves against the GameOver Zeus and CryptoLocker viruses being used by criminal gangs to extort millions of pounds, security agencies announced on Monday.

GameOver Zeus was created by Eastern European criminal gangs to locate and capture computer files that give access to banking and financial information, while Cryptolocker encrypts all files on a target’s computer and demands the user pays a ‘ransom’ of around £300 to unlock the data.

Almost 250,000 computers worldwide have been infected with CryptoLocker since it first appeared in April and it has so far been used to extort payments of more than $27m (£16m), according to the FBI.

What can you do to protect your computer from cyber attack?

Well, protecting  your passwords is a good place to start – don’t store unencrypted passwords on your computer in case they are detected by malware viruses. If you must store passwords, use a safe and reliable password manager application like PasswordBox, LastPass 3.0 or KeePass, which back up and shares with your smartphone or tablet computer.

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And Norton Internet Security has issued the following advice:

Both Gameover Zeus and Cryptolocker are malware targeting personal information for financial gain. Gameover Zeus runs software on an infected device, which is used to intercept online banking transactions, defrauding customers and banks.

Cryptolocker is a new form of ransomware which works by encrypting files on the victim hard-drive, then demanding payment for the key to decrypt.

This week the UK National Crime Agency and the FBI, working with Symantec and other partners, were able to significantly disrupt two financial malware operations: Gameover Zeus botnet and Cryptolocker ransomware network.

How to protect yourself:

  • If you receive an e-mail with an attachment – DO NOT open it unless it’s expected. Examples would be invoices for unknown purchases, bank statements (which are never e-mailed)
  • DO NOT click on website links to download files unless you have request them
  • Make sure that the signatures for your anti-virus software are updated to the latest version as this will protect against Gameover Zeus
  • Run regular full scans of your computers and backup your files

It really is worth taking the time to follow these simple steps now to avoid a lot of grief afterwards.

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Use I.T. free with Digital Skills Academy

Roxana Ghita, Project Coordinator at the Digital Skills Academy, shares information about free computer courses:

“Our free Use I.T. courses aim to support unemployed people in Edinburgh. The Digital Skills Academy’s Use I.T. programme offers basic IT training for unemployed people.  It has been developed by Cre8te Opportunities in collaboration with City of Edinburgh Council and Job Centre Plus to address a gap in IT skills.  I have given below some information that explains what the programme is about. Should you have any questions, don’t hesitate to contact me.

Who is it aimed at?

The programme is aimed at people who have been unemployed for up to 1 year and who lack the basic skills needed for today’s job market.

It offers a combination of 2 key modules:

  • Based on Microsoft Standard Digital Literacy course it offers an introduction to the computing environment covering basic IT skills.
  • Practical job search skills for job hunting including use of job search engines, online CVs, online network, social networking and application forms

What is involved?

  • 5 sessions lasting approximately 3 hours
  • Individuals can complete the course at their own pace
  • Self-study between sessions if wished
  • People can join at any point – roll on/roll off
  • Assessment is made of their current skills
  • Action plan is formed to make sure the key skills areas are covered
  • Delivered in a group setting
  • Receive 1 to 1 support from an IT Trainer

Qualifications?

Clients will have the opportunity to sit a 30 question Microsoft certificated test.  However, all progress will be recorded and acknowledged.

Where and When?

Delivered in existing CEC Community Learning and Developing venues in locations across Edinburgh. Courses are available on weekdays, morning or afternoon.

Referrals

It is easy to refer people on – just phone me on 0131 661 888 and I can make a booking there and then.

Also visit our website at www.digitalskillsacademy.org.uk

and see leaflet for details: