Tag: hotel

Ten Hill Place: just what the doctor ordered

A CITY hotel’s new health and safety measures have been given the seal of approval from top surgeon, Professor Mike Griffin, as Edinburgh’s tourism industry reboots.

Ten Hill Place Hotel used their experience providing free accommodation and meals to NHS workers during the height of the pandemic to perfect their health and safety practices for reopening last month.

The hotel has been praised for its efforts by Professor Mike Griffin, the President of the Royal College of Surgeons of Edinburgh (RCSEd).

The new measures include the use of QR codes for collecting diners’ contact details, hand sanitiser stations around the hotel, and an innovative key card oven for hands-free cleaning. The sanitising oven uses ultraviolet technology to stop the risk of cross contamination from key cards being passed to different guests.

Behind the scenes, Ten Hill Place has undertaken risk assessments of all areas, and all staff have undergone rigorous training modules on health and safety.

Scott Mitchell, Managing Director at Surgeons Quarter, said: “We are all delighted to be open again and welcoming guests back to Ten Hill Place. We hope the extensive measures in place will ensure our guests are as relaxed as possible, and are still able to enjoy our warm Scottish hospitality.

“Hosting the NHS workers enabled us to assess all of our health and safety measures and put in place new protocols in light of COVID-19, while cooperating with our guests.

“We accommodated frontline guests in all extremities of the bedrooms within the hotel to ensure water systems were running smoothly and to prevent Legionella. We also had our lightning conductor tested to make sure everything we could possibly think of was covered!”

Professor Griffin paid a visit to Ten Hill Place and found the team had gone above and beyond in establishing protocols that facilitated safe service, while maintaining the crucial ability to make guests feel comfortable during a pandemic.

The Professor – who was awarded an OBE in 2013 off the back of his work overseeing huge improvements to cancer cure rates at Newcastle’s Royal Victoria Infirmary – said: “I am absolutely delighted that Ten Hill Place is open again and ready to welcome back guests.

“I am truly astonished at the level of detail the team have put in to ensure all Scottish Government guidelines are adhered to whilst the Hotel still looks really welcoming and not clinical.”

Scott Mitchell added: “We are uniquely placed here at Surgeons Quarter that we have access to the experience of the membership of the Royal College of Surgeons of Edinburgh. 

“We can draw on clinical and medical input to enhance everything that we are doing in these times. 

“Of course, we follow all Government advice and industry protocols but we further benefit from the experience of surgeons, clinicians and dentists. If they feel we are doing everything we can, I see this as a great endorsement for all guests to feel comfortable within Ten Hill Place”.

The hotel reopened on 15 July in accordance with Scottish Government guidance.

Ten Hill Place remained open from March to May in order to provide 2,137 free nights of accommodation and thousands of meals to frontline NHS workers during the Coronavirus pandemic – at a cost of more than £100,000 to the charitable organisation.

Ten Hill Place is run by Surgeons Quarter, the commercial arm of The Royal College of Surgeons of Edinburgh (RSCEd). Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus.

All profits support the charitable aims of the College which are education, assessment and advancement in surgical standards worldwide.

Bookings for Ten Hill Place can be made at www.tenhillplace.com, by calling 0131 662 2080 or by emailing reservations@tenhillplace.com.

A trip down Memory Lane for Crystal Wedding celebration

The green light for hotels reopening came at the perfect time for one couple as they celebrate their 15th anniversary back at their wedding venue.

Steven and Sarah Hicks got married at DoubleTree by Hilton Edinburgh City Centre on 15th July 2005 – now 15 years on, the happy couple were the hotel’s first returning guests as doors reopen to the public.

To celebrate the milestone anniversary – traditionally marked with crystal – Mr and Mrs Hicks hired the same vintage car they travelled in 15 years ago for the journey to the hotel, where they were welcomed by a lone piper for a complimentary stay.

Sarah said: “We always try to stay at the hotel to mark our anniversary each year and the fact the hotel is reopening again today, just adds to the special day and makes another amazing memory at the hotel for us.”

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Surgeons Quarter pledges to pay all staff for three months

ONE of Edinburgh’s largest hospitality businesses has committed to paying in full all 76 salaried and contracted staff over at least the next three months – despite the severe impact of COVID-19.

Surgeons Quarter, the operator of Edinburgh’s largest independent hotel and some of the capital’s busiest events venues has made the pledge to protect staff and give them vital financial certainty over the next quarter.

While many hospitality organisations will not be in a position to offer this guarantee, Surgeons Quarter’s management believes this is the correct approach while the city and wider world awaits to see how the pandemic unfolds.

The promise comes following a bold move to offer use of its four star Ten Hill Place hotel free of charge to all key clinical and medical workers at Edinburgh’s hospitals.

Owned by parent body, The Royal College of Surgeons of Edinburgh (RCSEd), it has also signalled its willingness to the Chief Medical Officer for the hotel to be adopted by the health service should hospitals overflow.

Scott Mitchell, Managing Director of Surgeons Quarter, said: “In these uncertain and rapidly changing times, it is absolutely essential that we stand behind our highly talented workforce and give them financial certainty. 

“When we come out the other end of this current situation we will need all of our team to be ready to regrow our business and I, the Company and the College will do everything in our power to avoid cutting our workforce.”

As a company, Surgeons Quarter does not have a company sick pay scheme and would normally operate using Statutory Sick Pay. In these unusual times, it has moved to add discretionary sick pay at full pay levels for those team members required to self-isolate for either the seven or 14 day period.

Professor Michael Griffin, President of the College, said: “Surgeons Quarter in normal times services College and external events and provides excellent accommodation and service in Ten Hill Place, Café 1505 and all parts of the College.

“These activities provide the College with supplementary funds to improve patient outcomes around the world.  It is therefore only right in these unusual times that the College stands behind and protects the Surgeons Quarter team.

I would personally like to thank Scott and all the Surgeons Quarter team for their ongoing efforts in supporting the College and now the key workers within the Medical and Clinical workforce.”

Expanded and fully refurbished in 2018, Ten Hill Place is now the city’s largest independently-owned hotel.

Surgeons Quarter promotes, sells and manages all commercial activities held within the RCSEd campus. All profits support the charitable aims of the College which are education, assessment and advancement in surgical standards worldwide.

It typically boasts a year-round calendar of events and national and international conferences, making full use of the wide range of venues within the college campus.

 Ten Hill Place Hotel can be contacted on 0131 662 2080.

The last (village urban) resort for Helix House?

HELIX HOUSE has lain empty for eight years

Organisers expressed satisfaction at the levels of interest shown during two consultations exhibiting the De Vere Hotels group’s plans to build a new ‘Village Urban Resort’ at Crewe Toll. De Vere representatives displayed plans at Morrison’s on Ferry Road on Friday afternoon and again at the site of the proposed development on Saturday and said that the public reaction was ‘very positive’.

De Vere’s plans for the former World Markets WM Helix House building include a 120 bedroom hotel, a health and fitness club including a 20m indoor pool, a restaurant and bar and a Starbucks Coffee House – all under one roof. A customer and guest parking area for up to 270 vehicles is also included in the plans.

De Vere is likely to apply for planning permission next month and, if succesful, the Village Urban Resort would open in 2014.

Is a ‘Village Urban Resort’ a good thing for the area? Is Crewe Toll the right place? Would you use it? Let us know!