“Edinburgh has been amazing. I can’t say anything other than that.”
More than 1,300 people fleeing conflict in Ukraine have arrived through Edinburgh’s Welcome Hub, with the significant majority of all arrivals to Scotland coming in through the city.
Located in a peaceful and secluded area close to the Airport, the Welcome Hub offers some respite after long and difficult journeys reaching Edinburgh, with medical assistance from the NHS available.
Established with the support of the Scottish Government and other partner agencies in Gogarburn at the RBS/NatWest campus, it involves a huge, combined effort – from both volunteers and Council officers – to welcome around 40 new refugees a day, which is approximately four times that of the national average.
Chief Executive of the City of Edinburgh Council, Andrew Kerr, said: “I am truly proud of the incredible response Edinburgh has provided to Ukrainians seeking sanctuary here in Edinburgh.
“The support we’ve provided to over 1,300 refugees to date wouldn’t be possible without the time of volunteers, the donations we’ve received or the generosity of residents. The number of local people giving over their hearts and their homes to become host families has been nothing short of remarkable. I want to thank everyone involved – from Council colleagues and partners, to every volunteer who has been working tirelessly.
“We are starting to see up to 90% of all arrivals to Scotland enter through Edinburgh’s Hub, which demonstrates the scale of responsibility we now face. I’m pleased that the feedback from those using our services has been very positive and other cities have been turning to Edinburgh as an example of best practice.
“There is a significant ongoing effort to ensure every refugee settling in the city receives a warm welcome and access to vital support. It remains an extensive piece of work which involves a great deal of resource, but we are committed to supporting every person who settles in Edinburgh, as far as we possibly can.
“This includes everything from arranging accommodation, transport, interpreters, access to GPs and healthcare, counselling, education, employment support, host checks and other vital services.”
Hannah Beaton-Hawryluk, the Holova (Chair) of the Association of Ukrainians in Edinburgh, said: “We have come full circle from the Association being set up. We were beginning to become quite a quiet community here in Edinburgh, but now we are using the community centre for the reasons that our fathers set it up. We are supporting newly-arrived Ukrainians and their families in Edinburgh, until they choose to go home.
“We’ve been giving out SIM cards and bus passes. We’ve also got laptops and iPads so that the students who have arrived can continue their studies and stay connected to Ukraine.
“Edinburgh has been amazing. I can’t say anything other than that.”
Paul Wilson Chief Officer of Volunteer Edinburgh said: “Once again our Community Taskforce Volunteers have been amazing. For almost two months we have been deploying volunteers seven days a week at the airport to welcome people from Ukraine and help guide them to the Welcome Hub.
“Our volunteers have done Edinburgh proud, often going beyond the call of duty. They have stayed until the early hours of the morning at the airport to make sure passengers arriving on late-night flights are supported.”
“I am so proud of all our Community Taskforce Volunteers who not just helped at the airport but have provided informal language support, sorted donations, and packed hundreds of back packs with basic supplies.
Things are only getting busier, and with Edinburgh increasingly becoming the hub for arrivals to Scotland it is the partnership approach the Edinburgh has taken that is ensuring that displaced Ukrainians are receiving the help and support that they need.”
Bridie Ashrowan, Chief Executive, EVOC (Edinburgh Voluntary Organisations Council) said: “Our hope for the Ukrainian people is peace in the very near future, but in the meantime it is vital that we at EVOC, and the community and voluntary sector, collaborate with partners across the City (and at a national level) to offer a warm welcome to those who are arriving in Scotland.
“Edinburgh Community Food, Fresh Start, North Edinburgh Arts and Cyrenians are already on the ground, providing emergency food support and more organisations are coming together to deliver on a longer-term approach.
“The Edinburgh Community Transport Operators Group are helping with onward travel from the Airport and other community and voluntary organisations are involved in delivering support for children and families, providing opportunities for Ukrainians to learn English and to build social connections.
“It’s so important that they settle into and feel part of the communities where they live… in Edinburgh or further afield.”
Welcome arrangements
Free transport is provided from the airport to the Hub and arranged from Edinburgh bus and train stations where required, 24 hours a day. We organise onward travel to, for example, hotel or host accommodation. The safety and wellbeing of refugees remains paramount and we are also coordinating home and host checks through our licensing team.
For people settling in Edinburgh on the Homes for Ukraine and Super Sponsor scheme, we provide the first part of their £200 resettlement grant at the Hub.
We’ve also set up a 24-hour helpline (in our customer contact team) for Ukraine arrivals in Edinburgh. To date the line has been very busy, averaging over 50 calls a day.
As an extension of the Welcome Hub, the customer contact team is providing a specialist drop-in facility at 249 High Street. This operates Monday to Friday, 10am-12pm and 2-4pm, with an interpreter present to help people settling in Edinburgh with benefit and grant payments.
Since opening in April, colleagues have supported 250 people, primarily with financial and employability support. Work is also underway to recruit Ukrainian-speaking customer contact advisors.
Volunteer efforts and donations
The response from residents and businesses has been typically generous. EVOC and Volunteer Edinburgh are leading on a strategic approach to co-ordinating this goodwill and the work of third sector groups in the city, focused around four main themes – food, translation, transport, and the volunteer ‘taskforce’.
The Ukrainian Club on Royal Terrace has become a point of community support and communications for people when they settle, with regular coffee mornings/events at which the Council, DWP and other partners attend to give advice and support. This is where many donated items are being collected under the Club’s direction.
Alongside resident and local community efforts, the Visitor Attractions Group (Capital Group) have provided free tickets to key Edinburgh attractions, including the Castle and the Zoo.
Edinburgh Leisure have provided passes for leisure centres, while Boots have donated toiletries, Clarks have donated shoes and NatWest is continuing to provide office space for the welcome hub. The Edinburgh Tattoo has also provided office space, for donations to be sorted.
The rucksacks we hand out at the Welcome Hub – filled with initial donations of essential items such as toiletries – are well received and special rucksacks with teddies are provided to children. We also have a supply of baby accessories including baby boxes, buggies, prams, and car seats.
Education
We’re arranging places for early years and schools, with many children and young people already supported into education.
With support from charities, electronic devices such as laptops and iPads are being provided to student aged arrivals to ensure they can continue studies in Ukrainian. The Ukrainian Club has also funded a number of bus tickets and passes.
When children are enrolled in a school, families can apply for a National Entitlement Card through Travel.AllocationPanel@edinburgh.gov.uk. Ukrainian applications will be fast tracked.
We have also been working with partners to support the Dnipro Children’s charity, a Hibs Supporters Group, which has had a relationship with children’s homes in Dnipro since 2005. The charity arranged to bring 52 children and six house mothers to Scotland. We are providing provide ongoing support, including education and health, in partnership with the Dnipro Charity and Edinburgh College.
Twin City support
We are continuing to maintain supportive relationships with and respond to appeals from our counterparts in Edinburgh’s twin cities Kyiv and Krakow.
Following an appeal to the Lord Provost from Kyiv to help protect their monuments and statues, and in a show of ingenuity and collaboration between ten different organisations, over 3,000 sandbags were sourced and transported on an easyJet flight from Edinburgh to Krakow.
We are now working with a Scottish charity, Sunflower Scotland, to send over 10,000 more sandbags – this time to Kharkiv – along with a ton of potatoes, on the city’s request. A shipment of shoes has also been made to Kyiv.
In an ongoing display of solidarity, the Ukrainian flag continues to fly above the City Chambers while the Granton gasholder remains illuminated in blue and yellow.
Further information is available on our bespoke webpage, which is available in English and Ukrainian: Supporting the Ukraine and its people.