Industry report reveals devastating impact of crime on the Scottish convenience sector

Figures published in the Scottish Grocers Federation (SGF) Crime Report & Safer Business Guide 2023/24, today highlight a shocking escalation in retail crime over the past year.

The organisation is calling for urgent action from government.

Findings uncovered by the convenience trade association show that the average cost of retail crime skyrocketed to £12,164 per store in 2023/24. As an average across the 763 stores which took part in the SGF annual crime survey. Scaling up the sample to represent all 5,171 convenience stores in Scotland, this accounts for an annual cost of approximately £62.9million which is crippling the sector.

Information gathered for the report and published during the SGF annual Crime & Wellbeing Seminar, being held at Hampden Park today, shows that:

  • 100% of convenience retailers agree that shoplifting has increased in the past year, while 99.5% say that shoplifting is now a daily occurrence.
  • More than nine out of every ten stores report that violence against staff occurs at least once a week and Hate Crime once a month (92.8% and 92.7% respectively)
  • Over half (56.9%) of respondents also report experiencing daily incidents of abuse when refusing a sale or when asking for proof of age.

Analysis of the data also reveals a fall in confidence in the Scottish Justice System to tackle the growing problem of retail crime. With, for example, over two thirds of respondents saying they are either unlikely or very unlikely to report shoplifting incidents to the police.

SGF Chief Executive, Dr Pete Cheema OBE, said: “Almost every week we are told of another terrible incident in one of our members’ stores. From machete and knife attacks to organised gangs roving through communities targeting vulnerable businesses to loot. It’s completely understandable that some members of staff are now refusing to come to work for fear of their safety. 

“Sadly, these incidents and many others even more distressing and harrowing cases of shop theft, abuse, threatening behaviour, and violence are now commonplace in stores right across Scotland. Our annual survey of Scottish convenience stores shows just how bad things have become.

“It’s not just the escalating price tag of theft and vandalism that is costing convenience businesses, but harm to the physical health and wellbeing of retailers and staff. That trauma is then carried home to people’s families and their local communities.

“That is why we desperately need Ministers to take urgent action, now. The police and courts can’t cope, and many crimes are going unreported because retailers don’t believe the authorities will respond. Offenders know they’re unlikely to face any consequences for their crimes and even if they are arrested, many will spend years awaiting conviction.   

“We are urging the Scottish Government to act now, before things get even worse. If not now, then when?” 

The SGF Crime Report & Safer Business Guide 2023/24 provides a range of resources and materials, including crime case studies from Retailers Against Crime and advice for retailers on conflict management, in-store security measures and cybercrime.

The cost of convenience? That’ll be £800 please – Which? reveals the extra cost of shopping local

Shoppers who regularly buy groceries from local supermarket convenience stores instead of bigger supermarkets are likely to pay hundreds of pounds more over the course of a year, new research from Which? has found. 

The consumer champion analysed the prices of own-label and branded items at the two largest traditional supermarket convenience chains, Tesco Express and Sainsbury’s Local, and compared the costs with the same items at their larger equivalents or bought online.

The results highlight the eye-watering costs people face if they live in an area where larger stores are scarce or online delivery access is poor.

Which?’s research found that shoppers buying the same 75 items at Tesco Express, including Anchor Spreadable Butter, a Hovis white bread loaf and own-brand milk would be spending an extra £15.73 on average a week than those shopping online or at a larger Tesco store – £817.91 more over the course of a year.

At Sainsbury’s, Which? compared the prices of 69 groceries including Heinz tomato soup, McVities biscuits and Birds Eye Potato Waffles and found that shoppers using Sainsbury’s Local instead of shopping online or going to a larger store would have spent an extra £477.93 over the year.

While supermarket prices fluctuate all the time, Which?’s analysis revealed steep mark ups at both Sainsbury’s Local and Tesco Express stores on individual items. 

In the worst case included in Which?’s research, own-label sweet potatoes were 95p on average when bought online or at a big Tesco but £1.30 on average at Tesco Express – a difference of 37 per cent.

Which? also found Mr Kipling Bakewell slices were £1.27 online or at larger stores, but cost £1.62 at Tesco Express – 28 per cent more.

At Sainsbury’s the worst offender was Heinz Cream Of Tomato soup, which was £1.15 online and at the bigger store but £1.37 at Sainsbury’s Local – a 19 per cent mark-up.

Similarly Birds Eye Potato Waffles were £1.71 at Sainsbury’s, both online and at bigger stores, but £2.01 at Sainsbury’s Local.

Not all items were more expensive at convenience stores compared to big supermarkets. Anchor Spreadable Butter Tub (500g), Colgate Total Original Toothpaste (125ml) and Magnum Almond Ice Cream (4 pack) were all 3 per cent cheaper on average at Sainsbury’s Local compared to larger Sainsbury’s stores and online. Tesco’s own-label unsalted butter block (250g) was 2 per cent cheaper on average at Tesco Express than at larger Tesco stores and online.

The large differences in price show how challenging food shopping can be, especially for people who are more vulnerable to food insecurity, don’t shop online, or don’t have easy access to a larger supermarket. 

In November, Which? published the Priority Places for Food Index, developed with the Consumer Data Research Centre at the University of Leeds, which showed that seven in 10 UK Parliamentary constituencies have at least one area in need of urgent help accessing affordable food – meaning that people living in these areas are most at risk in the cost of food crisis.

While supermarket convenience stores offer a local lifeline for many, or are an easy alternative when looking to avoid doing a big shop, Which?’s research shows that at a time when grocery prices are soaring, many shoppers face higher costs than they would do if they went to a larger supermarket or shopped online.

Which? is campaigning for supermarkets to do more to support consumers through the current cost of living crisis in a range of ways.

This includes ensuring that affordable ranges are available, for example by offering a range of budget lines for affordable essential items that enable a healthy diet across their stores including convenience stores and particularly in locations where people most need support.

As well as ensuring budget range availability in all stores, Which? is calling for supermarkets to make unit pricing clearer, more legible and consistent so that people can more easily understand the best deals. Offering targeted support by focussing their marketing budgets and promotions to support those struggling, with offers, vouchers and loyalty card benefits targeted at the places and households where people are most in need.

As part of its Affordable Food For All campaign, Which? has published a 10-point plan of steps supermarkets can take across these three key areas to help ensure affordable food is available to everyone who needs it.

Sue Davies, Which? Head of Food Policy, said: “Convenience stores offer a local lifeline for some shoppers, but Which? research shows shopping at a supermarket convenience shop rather than a bigger store comes at a cost – at a time when soaring grocery prices are putting huge pressure on household budgets.

“We know the big supermarkets have the ability to take action and make a real difference to people struggling through the worst cost of living crisis in decades. That’s why we’re calling on them to ensure everyone has easy access to basic, affordable food lines at a store near them, can easily compare the price of products to get the best value and that promotions are targeted at supporting people most in need.”

Which? recently launched its Affordable Food For All campaign calling on supermarkets to step up and help consumers keep food on the table. The consumer champion has defined how this can be achieved in a 10-point plan that sets out specific steps supermarkets can take in three main areas: clear and transparent pricing, access to affordable food ranges across all stores and more targeted promotions for consumers who are struggling.

Alongside the University of Leeds Consumer Data Research Centre, Which? has developed the Priority places for food index which shows where in the UK people are the most vulnerable to food insecurity.

Sweet smell of success: The Kilted Donut dishes out 10,000 doughnuts

Doughnut shop set to expand and recruit thanks to Scotmid partnership

A popular, independent doughnut shop has opened a second store in Edinburgh following the success of its partnership with a leading Scottish convenience retailer.  

Leith-based The Kilted Donut began supplying Scotmid in February. Since then, it has supplied over 10,000 delicious doughnuts to customers at Scotmid’s flagship store in Leven Street. Firm favourites have proved to be the Nutella Bomb and the Brown Butter Biscoff. 

As a result of the relationship with Scotmid, the business’s growth plans have been accelerated. Co-Founders, Mark Anderson and Lena Wollan, an ambitious husband and wife team, are now poised to extend their reach across the city with the opening of a second store in Stockbridge – and aim to expand their team by more than 50% through the recruitment of four more members of staff.    

The consistent wholesale order has also supported the business to increase their daily output through the purchase of key equipment and an upgrade to a larger kitchen. This has led to new partnerships including one at Easter Road Stadium, helping to feed hundreds of hungry football fans. 

Lena Wollan, Director and Co-Founder of The Kilted Donut (above), said : “The partnership with Scotmid means so much to us. It has been the springboard to reaching a broad customer base, which has supported our business in many ways, not least through the opportunity supercharge our expansion plans and open doors to new supplier relationships.   

“We genuinely value Scotmid’s commitment to supporting independent producers such as ourselves. We look forward to introducing new flavours into our growing repertoire over the coming months and working in our new premises.” 

Influenced by a doughnut shop visit in New Orleans, The Kilted Donut began as a small stall at Leith market before moving into its current site in Great Junction Street. 

Lena and Mark have been perfecting their own recipe over the last three years and are committed to creating the best doughnuts from natural ingredients, without the use of pre-made mixes or artificial flavours. 

Their existing menu comprises around 40 individual flavours, with six flavours chosen on rotation each week. 

Danny Scobie, Food-To-Go Operations Manager at Scotmid, said: “Kilted Donut is a fantastic example of a Scottish business that is committed to supplying the best quality local produce and we’re thrilled to be able to sell their incredible products in our Leven Street store.

“The doughnuts have been extremely popular with customers, who are excited to see the new flavours we have every week. 

“We’re delighted to see Lena and Mark’s business go from strength to strength and to have played a role in their journey of expansion and success in Edinburgh.” 

The Kilted Donut partnership forms part of Scotmid’s wider local sourcing strategy, which focuses on both provenance as well as supporting local, innovative suppliers. The retailer aims to grow the business through innovation and partnership which comes as a direct response to meeting shifting customer demands for greater choice and top quality, local products.   

Other Scotmid suppliers include well-known Scottish names such as Grahams, Tunnocks and Barrs, all the way through to emerging brands such as Confectious Fudge and Lost Orchards Cider. 

The retailer is always interested in discovering new and innovative products via Product Guru’s free specialist platform: www.productguru.co.uk/scotmid  

Scotmid’s Leven Street store is located at 5-19 Leven St, Edinburgh, EH3 9LH. 

Funding to help convenience stores to stock local produce

A funding programme to promote the sale of local produce in convenience stores across Scotland is underway.

The Go Local initiative, funded by the Scottish Government, will see at least 21 grants paid to convenience store operators, allowing increased sales of fresh, healthy, locally sourced products to customers.

The overall fund of £190,000 will be used to develop retail space in shops and the appointment of a dedicated specialist with extensive retail and sourcing experience to maximise consumer choice and available display space.

The Go Local programme, administered by the Scottish Grocers Federation (SGF), is now in its second year after an evaluation of the pilot phase showed the success of the initiative had far exceeded expectations.

Industry leadership organisation, Scotland Food &Drink will assist the project with local sourcing support.

A study found stores participating in the Go Local initiative each added an average of 30 square meters of added space, allowing a 34% increase in the number of local products stocked.

Outlets who took part in the project also saw a 40% increase in sales of local produce, while it is estimated additional local economic benefits were in excess of £157,000 per store.

Rural Affairs Cabinet Secretary Mairi Gougeon said: “This funding comes at an important time and will help food and drink producers be part of our sustainable recovery and overcome the challenges presented by Brexit and the pandemic.

“We know that consumers are increasingly interested in where their food comes from and are looking for high welfare and production standards.

“A diverse and successful convenience store sector is ideally placed to give customers the greater choice of locally-produced, healthy produce they are looking for, while at the same time helping to achieve our net zero targets by reducing food miles.

“These grants and the specialist expertise on offer underlines our commitment to supporting this important sector and I would not only urge store operators to apply for funding, but for customers to continue supporting their local shops.”

SGF chief executive Dr Pete Cheema OBE said: “We are delighted the Scottish Government has continued its investment in the Go Local project, enabling convenience retailers to increase their range of local products.

“The sector has punched above its weight during these difficult times and the fact is it local shops who have made the difference.

“The results we have seen already have been impressive with a clear local multiplier effect, which benefits retailers and Scottish manufacturers, while demonstrating that convenience stores can also play a crucial role in the recovery and regrowth of Scotland’s food and drink industry.”

Deposit return trials in Edinburgh convenience stores

Leading international reverse vending machine (RVM) manufacturer  Envipco has teamed up with the Scottish Grocers Federation (SGF), Viridor, and UK retail chains Nisa, Premier and Keystore to deliver RVM trials in several Scottish convenience stores.  Continue reading Deposit return trials in Edinburgh convenience stores

Minimum Unit Price awareness campaign kicks off

Owners of the 5,300 convenience stores across Scotland will be the focus of a new awareness-raising campaign on the introduction of a minimum unit price for alcohol. This is the first stage in a large-scale campaign to ensure retailers and customers are ready for the implementation of the new legislation on 1st May.

It comes as the Scottish Government is set to recommend a minimum unit price to the Scottish Parliament.

Health Secretary Shona Robison said: “Minimum unit pricing will tackle the scourge of cheap, high-strength drink that causes so much damage to so many families and is going to save the lives of thousands of Scots.

“Retailers are the key to ensuring the legislation is implemented, which is why it is crucial we raise awareness of this change in the law early and give people time to get prepared.

“These materials will allow shop-owners to access a valuable bank of information to educate themselves and their staff ahead of the change on 1 May.

“Our consultation on the price of a unit of alcohol recently closed, and I am looking forward to presenting our recommendation to the Scottish Parliament next week.”

Posters, leaflets and adverts in trade magazines will be distributed from next week highlighting the changes to alcohol licences from 1 May.

Online resources will be available shortly after to provide guidance for retailers on issues like calculating the minimum unit price of a product, enforcement, and money-off vouchers.