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At least sixty new jobs will be created at Scottish Gas HQ on Granton’s waterfront, it has been announced. Parent company Centrica plans to create 300 jobs at contact centres across the UK.
The majority of the new posts will be created in Cardiff and Edinburgh,with the remainder going to Uddingston, Leeds, Leicester, Manchester, Oldbury and Stockport.
The jobs come on top of 300 similar jobs recently filled. At least twelve school-leavers will be among the new recruits, as part of British Gas’ commitment to tackle youth unemployment.
Kevin Roxburgh, Director of Customer Services at British Gas, explained: “These extra 300 jobs show our continued focus on customer service excellence. We’re looking for people who are committed to helping customers, to join the 28,000-strong team at British Gas.
“These front line roles are critical to delivering the service our customers expect, helping customers with everything from bills and boiler breakdowns, to engineer visits and energy efficiency.
“Our contact centres are vital to the running of our company. They’re the main point where we’re in touch directly with customers, so it’s important we get it right.
“We’ll be ensuring customers get a swift response and resolution to their queries, by ensuring the right people are always on hand with the knowledge and expertise to help.”
Mr Roxburgh added that all new employees will undertake a comprehensive training period where they will be given the knowledge and expertise to deliver excellent customer experience.
