Day: August 29, 2025

Edinburgh MPs initiate dialogue between tenants and Places for People

THREE Edinburgh Labour MPs – Tracy Gilbert (Edinburgh North and Leith), Dr Scott Arthur (Edinburgh South West), and Chris Murray (Edinburgh East and Musselburgh) – came together with Places for People Scotland and tenants from across the city on Wednesday to build on joint engagement activity addressing housing queries.

After being elected, Tracy Gilbert MP noticed a trend in complaints and organised this meeting to support both tenants and Places for People Scotland.

In a first-of-its-kind collaboration, the Edinburgh MPs arranged the meeting with Places for People Scotland and Edinburgh Tenants Federation to support local tenants to proactively seek support on matters relating to their communities.

The meeting is a further step in the work Places for People Scotland has undertaken in the past 18 months in increasing customer engagement across the city.

The meeting covered matters raised by customers including understanding service charges, heating, and repairs and maintenance, as well as customer engagement.

By bringing all parties together, the MPs sought to bring together tenants’ voices to continue open, constructive, and effective dialogue.

Tracy Gilbert MP said: “Tenants deserve to feel heard and supported by their housing provider. As Edinburgh MPs, we were pleased to facilitate this meeting so residents could raise their concerns directly and begin to build stronger channels of communication.

“A lot of the issues raised centred on the transparency of bills from factors and the lack of clarity in communications.

“We hope that over the coming months these matters can be resolved, giving residents the confidence and reassurance they deserve.”

Dr Scott Arthur MP added: “Tenants in Edinburgh South West have understandably lost confidence in the service provided by Places for People Scotland.

“I’m therefore pleased that this meeting offered a chance to reset the relationship. It’s now in everyone’s best interest to work together constructively to rebuild trust and deliver the high-quality services that residents rightly expect and deserve.”

Chris Murray MP said: “I welcome Places for People Scotland’s commitment to an open, engaged, and transparent relationship with their tenants – demonstrated by our community meeting tonight.

“However, an engaged, transparent, and supportive housing provider and property factor should not be an exception, but an expectation.

“I will continue to work alongside residents, my fellow MPs, and Places for People Scotland, to ensure this is achieved.”

Kelly Brown, Director of Places for People Scotland, commented: “We recognise that there have been times in recent years where our communication with customers should have been better and we have taken the appropriate steps to improve this.

“Yesterday’s meeting marked another positive step forward, demonstrating what can be achieved when we work together.

“We are always listening. Over the last 18 months, we’ve worked closely with our customers and local MPs to improve the overall customer experience. For those whose homes are powered by a district heating system, we’ve brought in an internal expert to review all tariffs and procure a new partner.

“We remain committed to driving further improvements to ensure we provide a service that our customers can be proud of.”

Housing is a matter devolved to the Scottish Parliament.

PIP No More: Adult Disability Payment transfer complete

Delivering a new approach to disability assistance ‘rooted in compassion’

Almost 350,000 disabled people who were getting Personal Independence Payment have had their benefit awards successfully transferred to Social Security Scotland – meaning everyone in Scotland who was receiving the benefit is now getting Adult Disability Payment.

This month marks the third anniversary of Adult Disability Payment being available across Scotland and the complete transfer represents the delivery of an entirely new approach to disability assistance based on dignity, fairness and respect.

For example, while the UK benefits agency outsources assessments to private firms, Social Security Scotland uses information from professionals who know the disabled person when making decisions, such as their GP or a support worker.

Adult Disability Payment provides money to help with the additional costs that come with being disabled or having a long-term health condition that affects someone’s life. People who are terminally ill can apply via a dedicated fast-track route.

Shirley-Anne Somerville, Cabinet Secretary for Social Justice, said: “The transfer to Adult Disability Payment from PIP was a monumental challenge that we’ve delivered for people across Scotland.

“Nearly 350,000 individuals had their data safely and securely moved from the DWP’s systems to ours without having to make a new application for assistance. We also ensured there was no break in their payments. 

“This month marks three years since Adult Disability Payment was available across Scotland, the achievement of our ambitious plan to deliver an entirely new approach to disability assistance rooted in compassion.

“That approach will continue to be at the heart of social security in Scotland.  That is why I can assure people the Scottish Government will not cut Adult Disability Payment.  We will never seek to balance the books on the backs of disabled people.

“While the UK Government has caused so much anxiety for disabled people in recent months, that is not an approach the Scottish Government will take.  We will ensure disabled people will get the support they are entitled to and be treated with dignity, fairness and respect.”

CEO of learning disability charity Garvald Edinburgh, Colum Porter, said: “It is good news that all adults in Scotland have now moved to Adult Disability Payment and will be supported by a benefits system built on dignity, fairness and respect.

“Many people do not understand how expensive it is to be disabled. Disabled adults and their carers can face many additional costs, and it is vital they get the financial support they need.

“Applying for benefits can be daunting and many people have had difficult experiences applying for PIP.”

For more information on Adult Disability Payment visit www.mygov.scot/adult-disability-payment or call Social Security Scotland on 0800 182 2222.

The most recently published statistics show over 470,000 people in Scotland were getting Adult Disability Payment in April, including around 150,000 new applicants.