Retail trade union Usdaw is concerned by the continued growing trend of shoplifting incidents, which have more than doubled since the pandemic, alongside a persistent decline in police ‘clear-up’ rates for the offence.
The union welcomes that the protection of retail workers law has been effective in nearly 8,000 assaults, but calls for greater priority to be given to retail crime.
Police recorded retail crime in Scotland:
Shoplifting increased from 20,557 during the pandemic to 44,730 last year (2024/5), which is a 118% increase and includes a 16% rise on the previous year (2023/4).
The ‘clear-up’ rate for shoplifting has fallen every year over the past 10 years from 74.6% in 2014/5 to 49% in 2024/5, an overall decrease of over one-third.
Since the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021 came into effect on 24 August 2021, there have been 7,861 police recorded incidents of common assault of a retail worker.
Tony Doonan – Usdaw regional secretary for Scotland says:“Scottish retail workers suffer far too many incidents of violence, abuse and threats. No-one should feel afraid to go to work, but far too many retail workers are.
“Usdaw’s own survey shows that nearly three-quarters of our members working in retail are being abused, threatened and assaulted for simply doing their job and serving the community. They provide an essential service and deserve our respect and the protection of the law.
“The scale of the epidemic of retail crime is laid bare in these shocking police recorded crime statistics. It is increasingly common for retail stores to be targeted by organised crime gangs stealing to order.
“This is in no way a victimless crime, with weapons and violence used to ensure these criminals are not stopped.
“Having to deal with repeated and persistent offences can cause issues beyond the theft itself, like anxiety, fear and physical harm to retail workers.
“Scotland’s protection of retail workers law has made a difference, having been used for nearly 8,000 assaults, but more needs to be done.
“We continue to work with retailers, the Scottish Government and Police Scotland to help ensure that legislation is fully utilised so that all retail workers receive the protection and respect they deserve.”
Bringing more easily accessible care closer to home
Prime Minister launches government’s 10 Year Health Plan to bring the NHS closer to home
Neighbourhood Health Services to be rolled out across the country, bringing diagnostics, mental health, post-op, rehab, and nursing to people’s doorsteps
Neighbourhood health centres will house services under one roof, open at evenings and weekends
Plan for Change will rebuild the NHS to train thousands more family doctors, transform hospital outpatient appointments, and provide personalised care plans for complex needs
Millions of patients will be treated and cared for closer to their home by new teams of health professionals, Prime Minister Keir Starmer will set out today, as the Government’s Plan for Change delivers a ‘brand-new era’ for the NHS and delivers ‘one of the most seismic shifts in care in the history of the health service’.
The launch of a Neighbourhood Health Service will see pioneering teams, some based entirely under one roof, set up in local communities across the country, to dramatically improve access to the NHS. As part of the Government’s aim to shift care out of hospitals and into the community, they will free up overstrained hospitals from perpetual firefighting so they can focus on delivering only the best, most cutting-edge, and personalised care.
These neighbourhood health centres will provide easier, more convenient access to a full range of healthcare services right on people’s doorsteps – stopping them from having to make lengthy trip to hospitals.
Neighbourhood teams will include staff like nurses, doctors, social care workers, pharmacists, health visitors, palliative care staff, and paramedics.
Community health workers and volunteers will play a pivotal role in these teams, and local areas will be encouraged to trial innovative schemes like community outreach door-to-door – to detect early signs of illness and reduce pressure on GPs and A&E.
Launching the government’s 10 Year Health Plan today, the Prime Minister will set out how moving care from hospitals to the community is one of the three key shifts required to tackle the inherited challenges and neglect of the NHS, make sure it is equipped to look after a modern society, and ensure people feel the change and improvements in healthcare that they voted for.
https://twitter.com/i/status/1940492226800333207
Prime Minister Keir Starmer said: “The NHS should be there for everyone, whenever they need it.
“But we inherited a health system in crisis, addicted to a sticking plaster approach, and unable to face up to the challenges we face now, let alone in the future.
“That ends now. Because it’s reform or die. Our 10 Year Health Plan will fundamentally rewire and future-proof our NHS so that it puts care on people’s doorsteps, harnesses game-changing tech and prevents illness in the first place.
“That means giving everyone access to GPs, nurses, and wider support all under one roof in their neighbourhood – rebalancing our health system so that it fits around patients’ lives, not the other way round.
“This is not an overnight fix, but our Plan for Change is already turning the tide on years of decline with over four million extra appointments, 1,900 more GPs and waiting lists at their lowest level for two years.
“But there’s more to come. This government is giving patients easier, quicker and more convenient care, wherever they live.”
The plan follows Lord Darzi’s diagnosis of the challenges facing the NHS last year where he assessed it was in a ‘critical condition’ as a result of deep rooted issues including low productivity, poor staff morale, a failure to keep up with new technology, rising waiting times, and a deterioration in the health of the nation.
The PM will set out how the plan will deliver three key shifts to get the NHS back on its feet: hospital to community; analogue to digital; and sickness to prevention. Built around these three principles, the reforms within the plan will deliver the government’s promise to stop rising waiting lists, deliver more convenient care, and tackle inequalities across the country.
New health centres will house the neighbourhood teams, which will eventually be open 12 hours a day, six days a week within local communities. They will not only bring historically hospital-based services into the community – diagnostics, post-operative care, and rehab – but will also offer services like debt advice, employment support and stop smoking or weight management, all of which will help tackle issues which we know affect people’s health.
“The truth is, those in greatest need often receive the worst quality healthcare.” – @WesStreeting.
Our 10 Year Health Plan will invest billions of pounds in more equipment, staff and technology in working class communities.
— Department of Health and Social Care (@DHSCgovuk) June 26, 2025
Health and Social Care Secretary Wes Streeting said: “Our 10 Year Health Plan will turn the NHS on its head, delivering one of the most fundamental changes in the way we receive our healthcare in history.
“By shifting from hospital to community, we will finally bring down devastating hospital waiting lists and stop patients going from pillar to post to get treated.
“This Government’s Plan for Change is creating an NHS truly fit for the future, keeping patients healthy and out of hospital, with care closer to home and in the home.”
The status quo of ‘hospital by default’ will end, with a new preventative principle that care should happen as locally as it can: digital-by-default, in a patient’s home where possible, in a neighbourhood health centre when needed, in a hospital if necessary. This approach will make access to healthcare more convenient for patients and easier to fit around their day to day lives, rather than disrupting people’s work and personal lives.
Thousands more GPs will be trained under the 10 Year Health Plan, as the Government lays the groundwork to bring back the family doctor, end the 8am scramble and make it easier to see your GP when you need to instead of having to turn to A&E.
The government inherited an analogue NHS, reliant on paper and fax machines and out of step with modern technology. The government’s plan will bring it into the digital age, making sure staff benefit from the advantages and efficiencies available from new technology. This includes rolling out groundbreaking new tools over the next two years to support GPs.
AI scribes will end the need for clinical notetaking, letter drafting, and manual data entry to free up clinicians’ time to focus on treating patients. Saving just 90 seconds on each GP appointment can save the same time as adding 2,000 more doctors into general practice.
The Government will also use digital telephony so all phone calls to GP practices are answered quickly. For those who need it, they will get a digital or telephone consultation the same day they request it.
As it stands, some practices are struggling to keep up with an ageing population and 21st century health needs. New contracts will be introduced which encourage and allow practices to cover a wider geographical area. It means smaller practices in the catchment area will get more support to ensure the right access is in place so that everyone can access their GP when they need to.
Sir James Mackey, Chief Executive, NHS England said: “The Neighbourhood Health Service is a huge opportunity for us to transform how we deliver care over the next decade – starting right on people’s doorsteps.
“By bringing together a full range of clinicians as one team, we can deliver care that’s more accessible, convenient and better for patients, as well as reducing pressures on hospitals.”
The plan will also deliver on the government’s promise to tackle the current lottery of access to dentists. Dental care professionals will work as part of neighbourhood teams, where Dental therapists could undertake check-ups, treatment, and referrals, while dental nurses could give education and advice to parents or work with schools and community groups. The work therapists cannot do would be safely directed to dentists.
Under the plan, it will also be a requirement for newly qualified dentists to practice in the NHS for a minimum period, intended to be 3 years.
Following the government’s work already to roll out supervised toothbrushing for kids, the plan will also improve access to dental care for children, making better use of the wider dental workforce, especially dental therapists, including through a new approach to upskilling professionals to work at the top of their clinical potential beginning in 2026 to 2027.
This includes proposals to allow dental nurses to administer fluoride varnish for children in between check-ups, and the greater use of fissure sealants for children – covering back teeth with thin plastic coating to keep germs and food particles out the grooves.
Matthew Taylor, Chief Executive of the NHS Confederation, said: “This is a vital step towards a more preventative, community-based NHS.
“Bringing care closer to people’s homes through blended neighbourhood health teams recognises the complex and interconnected challenges many patients face, and it is the right direction for both improving outcomes and alleviating pressure on hospitals.
“In many areas of the country, general practices working at scale through primary care networks and GP Federations, are already partnering alongside other organisations to deliver joined up care. It will be important to build on these positive successes.
“Delivering on this ambition will require sustained investment in digital and estates, support for the NHS’s workforce, and a commitment to decentralise national control by empowering local leaders to do what is best for their populations.
“On behalf of our members, we are eager to work with the government to help turn this bold vision into lasting change.”
With the 10 Year Health plan the majority of outpatient care will happen outside of hospitals by 2035, by transforming care in the community.
New digital tools will allow GPs to refer patients quicker, and a wider range of services available on people’s doorsteps will mean less need to attend appointments in hospital for ophthalmology, cardiology, respiratory medicine, and mental health.
As a result of this shift to community, hospitals will be able to focus on patients who need hospital care, and get them seen on time again.
The Westminster government’s Plan for Change is already delivering action to cut waiting lists and fix the foundations of the NHS.
Waiting lists are at their lowest level in two years, including the first drop in April for 17 years. An extra 4.2million appointments have been delivered since July – over double the government’s target.
10 new surgical hubs have opened since January, and 1,900 more GPs have been recruited since October.
