Day: March 10, 2021

Edinburgh Napier academic to head new Centre for Advanced Timber Technology

– Collaboration with Hereford-based NMITE will shape the future of sustainable built environment –

New Model Institute for Technology and Engineering (NMITE) has announced that Professor Robert Hairstans has joined as Founding Director of its Centre for Advanced Timber Technology (CATT). 

His role will be to lead the development and delivery of the CATT, to help establish it as the leading national location in timber education and to work with the broader NMITE academic team to create a sustainable educational portfolio.

Hairstans joins on a two-year secondment from the number one modern university in Scotland, Edinburgh Napier University (ENU), where he is head of the Centre for Offsite Construction + Innovative Structures (COCIS) within the University’s Institute for Sustainable Construction.  

Commenting on the appointment, Professor Beverley Gibbs, Chief Academic Officer, NMITE said: “We are thrilled at Professor Hairstans’ arrival and know he has the expertise, experience and passion to develop and deliver the CATT’s vision.”

Professor Hairstans’ specialist expertise is in the fields of timber engineering and technology with a focus on adding value to the timber supply chain with an emphasis on engineered timber products and offsite (modular) construction. 

Commenting on his appointment, he said: “I am delighted to be the Founding Director of the CATT. Working with industry I want to accelerate the utilisation of timber, digitisation and factory-based approaches by ensuring an inclusive educational model which generates a value return for the sector via the next generation of built environment professionals.” 

Central to this vision is a new learning and teaching building in Hereford’s dynamic enterprise zone – Skylon Park. 

NMITE’s building will be a beacon of sustainability and is NMITE’s inaugural advanced campus building that will impact timber technology and advanced manufacturing, sectors that are critical to regional and national growth. 

The building will accommodate extensive workshops, studio learning space, breakout/study space and ancillary areas.  Planning permission has been submitted with the expectation of starting on site in April 2021 and structural completion by March 2022. 

When complete, this facility will complement the research and timber testing infrastructure of ENU and, by extension, the Construction Scotland Innovation Centre which is hosted by ENU.  This Centre has a unique Innovation Factory capable of manufacturing advanced timber technologies including a vacuum press for Cross Laminated Timber production. 

The appointment has the additional benefit of bringing together two organisations who, having seen the potential of a future partnership, have now signed a Memorandum of Understanding. 

A key focus of the UK wide collaborative framework is the idea of CATT as a ‘living lab’, working with industry to develop projects that prototype solutions with students gaining knowledge from real-life conditions. 

Professor Gibbs explains: “NMITE has always shown interest in working in partnership with existing sector leaders who support NMITE’s potential and are open to exploring new educational approaches for the benefit of industry and society. 

“Throughout the recruitment process we constantly heard that ENU were the UK players to talk to and work with and ENU also has a better-than-standard gender split on their built environment course which is one of our core values.

“We are therefore excited at the prospect of a partnering relationship with ENU and respect its accomplishments in sustainable built environment. 

“Together, we believe we can offer a joined-up UK-wide educational provision for timber technology that extends throughout the supply chain and user base.  We believe a NMITE-ENU partnership could provide a clear opportunity to accelerate and leverage CATT’s full potential.”  

Hairstans agrees “I look forward to forging a collaboration between NMITE and ENU which will shape the future of construction delivery to more sustainable forms.”  

In the longer term NMITE explains its ambition is to catalyse a UK-wide, full-sector skills strategy for timber technology and sustainable built environment, bringing about growth and impact on industry, society and the environment. 

NMITE will continue to focus on education and skills and will benefit from ENU’s research and technology transfer. Sited on the England/Wales border, NMITE believes by working with ENU it will be able to look at a UK-wide framework, without competing, for the benefit of all. 

NMITE explains that it is looking forward to meeting the needs of its industry partners and furthering its vision to develop and provide a degree apprenticeship in Timber Engineering underpinned by a Timber Technology, Engineering and Design competency framework that supports flexible learning and pathway progression.

Transport Convener: Why we need to adapt to thrive

Councillor Lesley Macinnes, Transport and Environment Convener, writes for City Transport & Traffic Innovation (CiTTi ) Magazine on the future of travel in Edinburgh:

Edinburgh is not alone in the challenges it faces. But as a historic, compact Capital, with a unique landscape and, under normal circumstances, a world-beating cultural scene, our response to these must be custom-made.

Here, transport accounts for 31% of carbon emissions, and that’s rising. Poverty rates vary considerably across the city, yet the cost of travel averages at more than £80 a week – 14% of average weekly budgets. Congestion significantly impacts daily journeys, adding up to 41% to travel time during peak hours. And our population continues to skyrocket, with a forecast growth of 12% to 600,000 by 2043.

We simply must adapt if we are to address these issues head on, to achieve our net zero carbon goals by 2030, to improve air quality and provide inclusive, accessible transport options while creating a better place to live. Our next steps will be crucial as we work to make a green recovery from the COVID crisis, helping citizens to return to normality while supporting local businesses to flourish.

In direct response to this, our City Mobility Plan sets out a ten-year plan to deliver a better connected, carbon neutral transport system, a healthier environment and a thriving, inclusive future.

We’ve spent the last three years honing this strategy, engaging closely with the people who live and work here, with partner organisations and with accessibility, active travel, transport and business groups.

We’ve analysed Edinburgh’s specific travel patterns and data as well as drawing from pioneering cities around the world. A major public consultation received significant support for proposals to overhaul movement to and around the city.

For that reason, we know we’ve created a plan which meets people’s needs but also pushes forward with the kind of changes we must make if we are to address the climate emergency and create a better quality of life for everyone. 

Of course, as we emerge from the COVID pandemic, we will remain in a period of uncertainty, so the Plan will be flexible to take account of longer-term impacts as they become clearer.

However, over the next decade we’ve committed to delivering a bold programme of policy measures to meet these goals. By encouraging a change in behaviour towards environmentally friendly transport, while providing flexible and affordable public transport fares, we’ll help people to make sustainable choices.

Plans to expand the tram and mass rapid transit network and improve bus routes will further support the transition from private car journeys while introducing ‘mobility hubs’ in communities and a city operations centre to monitor traffic will be pivotal to reducing the impact of polluting vehicles and congestion. 

We’ve pledged to create more liveable places less dominated by motor traffic and to build on Edinburgh’s network of walking, wheeling and cycling routes. We’re already a compact, walkable city, where 45% of households don’t own a car – we want to make getting from A to B by foot, bike or wheelchair even easier.

This people-focused approach was brought to life with the publication of new concept designs for the George Street and First New Town public realm improvements project.

The £32m scheme is central to the broader transformation of the city centre and a key element of the City Mobility Plan, and the new designs offer a glimpse of how we can create more liveable places in the city.

Under the proposals, we would turn this car-dominated street into a largely pedestrianised area, with a cycling thoroughfare and places to sit, play and hold events. The designs, which conserve the street’s heritage, have already been well received, and if approved by committee we want to deliver the improvements by 2025.

Our commitment to support 20-minute neighbourhoods as part of the plan will help to create great, liveable places to spend time in too. Thanks to the compact make-up of our city we want to go even further to facilitate 10-minute neighbourhoods, helping people to shift away from longer journeys to active travel and to meet our net zero carbon target. 

We’re not starting from scratch with the City Mobility Plan. We’re recognised as one of the most liveable cities in Europe and since the ‘90s we’ve made great strides to enhance transport systems and invest in streets and public spaces.

This ranges from the completion of 95km of off-road cycleways and walkways between 1995 and 1999 to the launch of Edinburgh Trams in 2014 and becoming the first Scottish city to implement a citywide network of 20mph routes in 2018.

Ongoing projects, such as the completion of Trams to Newhaven and the introduction of a Low Emission Zone, put us at the forefront of sustainable transport development.

These have all been ambitious ventures, but we’ve achieved them, or soon will. As we move forward with the next ten years of transport and mobility in the Capital, we want, and need, to be just as bold, for the sake of its future and for the generations of people who will live, work and visit here.

This article was originally published by CiTTi Magazine.

Use the power of the pub to level up, report urges

Failure to support the nation’s pubs return from lockdown risks imperilling the government’s levelling up agenda for economic and social renewal, the think-tank Localis has warned.

In a report entitled ‘The Power of Pubs – protecting social infrastructure and laying the groundwork for levelling up’ Localis argues it is vital that the lockdown roadmap is not allowed to slip back further for pubs, and that the commitment to end all trading restrictions by 21 June must be delivered to return all pubs to viable trading.

Without such assurances and medium-term support to help place the pub sector at the foundations of a strong recovery, the authors warned local economies and community resilience in left-behind parts of the country – including ‘blue wall’ former industrial heartlands, rural and coastal areas – would be particularly hit.

Among key recommendations, the report authors urged central government to further reduce the tax burden on the pub sector to aid the recovery and called for an extension to the Business and Planning Act 2020.

Local councils should be directed to help pubs by issuing licence fee refunds – paid for by the Treasury – for the six months to June 2021, through business support grants, the study advised.

Additionally, where premises have been put to new community purposes during the pandemic, councils should offer a diversification grant to pubs looking to retain or expand the services they provided during lockdown.

Localis chief executive, Jonathan Werran, said: “The case for treating Britain’s pubs with fair consideration in exiting lockdown measures is, at core, as simple as it is heartfelt. Where there’s a pub, there’s a community.

“As one of the biggest contributors to the UK economy, the sector has a vital role to play in the recovery and levelling up journey of the country as well as in maintaining community cohesion and social resilience well beyond the pandemic.”

Emma McClarkin, chief executive, British Beer and Pub Association, said: “The Pandemic has fractured our communities economic environment and frayed our social ties.

“The pub is a powerful embodiment and symbol of both, woven into the fabric of our society and it is one we need to support and strengthen as we rebuild our trade as well as reconnect our communities.”

At last: New Sick Kids to fully open on 23rd March

The replacement Sick Kids hospital will fully open at last this month, Health Secrtary Jeane Freeman announced today.

Answering a question from Edinburgh Pentlands SNP MSP Gordon MacDonald, Ms. Freeman said: “NHS Lothian have now received the final validation reports for the Royal Hospital for Children and Young People remedial works and they are all satisfactory. 

“I am therefore pleased to confirm that NHS Lothian will proceed with the migration of outpatients in the week commencing 22 March, this migration plan has been designed in collaboration with the support of medical, nursing and support services such as Laboratories, Radiology and Theatres. 

“This is the final phase of the plan and from that date, all relevant clinical services will be delivered from the new hospital.

“I want to record my thanks to all those involved in delivering a project that has resulted in a safe hospital for the patients, families and staff of NHS Lothian.”

Lothian Conservative MSP Miles Briggs said: “The opening of the Royal hospital for Sick Children has been a long time coming and I am pleased for families in Edinburgh and the Lothian’s that it has finally arrived.

“I hope that the new hospital will be a centre of excellence for treating children and young people in the region for a long time to come.

“All the best to NHS Lothian paediatric staff in their overdue new home.”

NHS Lothian confirmed that the new Royal Hospital for Children and Young People will fully open on Tuesday 23 March.

From this date, the remaining Children’s services presently located at Sciennes, including A&E, will move to the stunning and world-class Royal Hospital for Children and Young People located next to the Royal Infirmary of Edinburgh at Little France.

The new facilities are already home to the majority of the Children’s Outpatient services and the Department of Clinical Neurosciences (DCN), which both migrated to the Little France site in July 2020. Earlier this year, the Child and Adolescent Mental Health Service (CAMHS) inpatient facilities and some outpatient services also moved to the new hospital.

The Royal Hospital for Children and Young People will deliver local, regional and national services in some of the most modern and best-designed healthcare facilities in the world.

With the new facilities connected to the Royal Infirmary of Edinburgh, paediatric care, specialist neonatal care, neurosciences and both Emergency Departments are now all on the same site. This reduces the need for emergency transfers between hospitals, and ensures that our teams can share skills and expertise for the benefit of all our patients.

Calum Campbell, Chief Executive, NHS Lothian said, “I am delighted to announce that the new Royal Hospital for Children and Young People will fully open on the 23 March 2021, bringing world class clinical facilities to the people of Lothian.

“Our wish for this project was for it to be designed in collaboration with patients and their families, as well as our staff, and the facilities that are available within the Royal Hospital for Children and Young People are testament to the success of that approach.

“The spaces are welcoming, but also fun; intended to put children and young people at ease at a time when they might otherwise be frightened, unsure or upset. The designed space is complemented by the inclusion of the latest clinical thinking and technology, enabling our teams to provide the best treatment and care for our patients not just now, but for years to come.”

The full opening of the site, follows a commissioning stage, where the remaining facilities were extensively checked, equipment was tested and staff orientation took place.

Ms Susan Goldsmith, Director of Finance and Executive Lead for the project explained that a huge amount of work had taken place to get to this point. Ms Goldsmith said, “Many teams and individuals have helped with this incredibly important project and I would like to take a moment to express my thanks to them all for their diligence and commitment.

“I am delighted that the remaining services will soon move to the Royal Hospital for Children and Young People. It will be a fantastic moment to see the building fully open and for our patients to benefit from the amazing facilities that are on offer.”

The remaining Children’s Services that are presently located at the Royal Hospital for Sick Children at Sciennes will move to the new hospital by Tuesday 23 March.

From 8am on Tuesday 23 March, all patients and any child or young person requiring access to A&E, must go to the new Royal Hospital for Children and Young People at Little France.

The new hospital includes:

  • Children’s Emergency Department, next to the Royal Infirmary of Edinburgh Adult Emergency Department
  • 242 Beds
  • 10 Theatres
  • 10 Wards (Inpatient and Day Care)
  • Therapy departments
  • Outpatients
  • Outdoor play areas
  • Physical and mental health specialities on one site
  • Modern Imaging equipment
  • An Art and Therapeutic Design programme worth over £5million, which enhances the environment and experience of the hospital. This programme has been funded by Edinburgh Children’s Hospital Charity (www.ECHCharity.org) and Edinburgh and Lothians Health Foundation (www.elhf.co.uk)  
  • Ronald McDonald House (accommodation for families of paediatric patients)
  • Helipad
  • Inpatient bedside entertainment
  • Public WiFi

Reality of kidney disease highlighted by transplant recipients for World Kidney Day

Two kidney transplant recipients have spoken about the reality of living with kidney disease ahead of World Kidney Day (Thursday 11 March 2021).

Fiona Davies, 39, from Airdrie, and Ross Young, 48, from East Calder, both diagnosed with Polycystic Kidney Disease (PKD), have shared their gratitude for the transplants that have given them their lives back, and the chance to see their children grow up.

Fiona and Ross have backed the campaign to raise awareness of the forthcoming organ and tissue opt out law, in the hope that it will get people thinking about their donation decision.

There are currently around 420 people in Scotland waiting on a kidney transplant, many of whom are on dialysis to keep their kidneys working. 

Ross was diagnosed with PKD in 2003, and has since found that his two sons, now 13 and 16, have the same hereditary condition.  His kidney function deteriorated to the point that he was listed for transplant in March 2010, and received his transplant in November 2010 after only ten weeks on dialysis.

Fiona was diagnosed with PKD as a teenager, which she successfully managed until the birth of her son James in 2012 impacted on her kidney function.  She reached end stage kidney failure in October 2016, and was listed for transplant in March 2017. Her transplant went ahead just three weeks after she was put on the waiting list.

Scotland’s opt out law, which will be introduced on 26 March, means that if people aged 16 and over haven’t recorded a decision about donation, they will be considered a possible donor if they die in circumstances in which they could donate.

People have a choice – to be a donor, or to opt out of donation – and the campaign is encouraging people to record their decision on the NHS Organ Donor Register, and share it with family.

Informing family is important, as under the new law, they will still be consulted to check what their loved ones latest views on donation were.  This is to ensure donation doesn’t proceed where the individual didn’t want it to.

Speaking about the impact kidney disease and her subsequent transplant had on her life, Fiona said: “Looking back, I had no idea how ill I actually was towards the end.  I was getting through life, but was constantly tired and had no concentration.  Motivating myself to do things became harder and harder. 

“I wanted to hold off dialysis until my son started school, but could start to feel things dipping.  I had restless legs and couldn’t sit for any length of time, I felt sick when I ate and was in bed for 7.30pm every night.

“I got the call just minutes after my son’s fifth birthday party and the transplant surgery all went to plan.  I was home six days later and things just got better and better.  It’s quite unbelievable the change it’s made to my life and I have my donor to thank for that.

“I am very pleased that Scotland is moving to an opt out system. You don’t truly understand the impact of organ donations until your life is touched by it and I hope that the move will help increase the number of viable organs available and help those waiting.  Because of organ donation, my son has his mum back, and I have a future.”

Talking about the law change to an opt out system from 26 March, Ross said: “I wouldn’t say life on dialysis was easy, but I knew it was keeping me well, and then the transplant changed everything.

“I have always felt strongly about the law changing to an opt out system, and I even approached the Scottish Parliament, which is when I learnt the wheels were already in motion for the Bill. 

“I am really pleased to see the law finally coming into action. It’s the simplest way to make a difference while making sure everyone knows they’ve got a choice. If you don’t want to be a donor you just have to opt out.

“Knowing that both my sons have the same condition as me, I’m grateful for developments like the law changing before either of them finds themselves in the position I did.”

For more about the law change, and to record your donation decision, visit organdonationscotland.org or call 0300 303 2094.

Kidney Care UK is hosting a webinar tomorrow (Thursday), which will involve a range of speakers and experts answering questions around living well with kidney disease, kidney health, and the forthcoming organ and tissue donation law change in Scotland.

The event is open to anyone affected by kidney disease, and you can book your place here: www.kidneycareuk.org/scotland-webinar

Lib Dems ‘secure more money for Edinburgh, and mental health in the budget’

Scottish Liberal Democrats secure over £8.4 million for the City of Edinburgh

Scottish Liberal Democrat candidate for Edinburgh Northern and Leith, and mental health spokesperson Rebecca Bell has welcomed additional funding secured by Scottish Liberal Democrat leader Willie Rennie in this year’s Scottish budget yesterday at Holyrood.

In negotiations with the Scottish Government, the party secured an additional £1,162,488.10 for the City of Edinburgh council to provide more in-class support to children who need it by topping up the Pupil Equity Fund.

This is money paid directly to headteachers to provide additional support to pupils from less well-off backgrounds. This represents a 16% increase on the current year. 

Rebecca Bell said: “I am delighted that the Scottish Liberal Democrats have secured this extra money to help pupils across Edinburgh. Everyone deserves the best possible start in life and with this money we will provide more in-class support to children who need it.

“This funding is so vital just now, as we’ve sadly seen existing inequalities widen during the pandemic, and this financial boost will go directly towards addressing this problem.

“I am also really proud of our party pushing for an extra £120 million for mental health, this money will be spent on services in the community and I know how much these are needed. We had a mental health crisis before Covid-19 struck, and now the demand for treatment has grown rapidly, so we need to support our handworking NHS teams with proper funding.

“We have also managed to push the Government to move on the eye hospital, I am so happy to see this. I don’t want to see services moved out to Livingston, we need to go ahead with the rebuild of the Princess Alexandra as planned, it’s best for patients and best for staff.

“At the forthcoming election Scottish Liberal Democrats will put the recovery first by focusing on the issues that affect people day in, day out. If you elect me as your MSP I promise to stand up for education, jobs and mental health.”

Scottish Liberal Democrat leader Willie Rennie said: “People expect parties to work together in the middle of a pandemic. Our focus has been to put recovery first.

“We have highlighted the need for business support, an education bounce back plan, and better mental health services, given the pressure we know that the virus crisis has put on people.

“These proposals show the impact that Liberal Democrat MSPs can make, balancing important national matters with targeted local support for our constituents and putting the recovery first.

“That’s what you get with Scottish Liberal Democrat MSPs.”

The Scottish Green Party had earlier pledged their support for the SNP’s budget, thus ensuring it would be passed.

World Water Day 2021: finding the true value of Scotland’s water

What is the true value of water in Scotland and what does it mean to you? On Monday 22nd March, the Hydro Nation International Centre, supported by the Scottish Government and the James Hutton Institute are hosting a free online celebration of World Water Day, bringing together Scotland’s water community to hear their perspectives on the theme of ‘Valuing Water’.

In our water-rich Scotland, water is often taken for granted, but the annual UN World Water Day is a brilliant opportunity to reflect on what it means for a nation to truly value its water. Value means different things to different people, sometimes just purely economic, but many see water through a wider cultural, environmental, and societal lens.

On the 22nd of March participants will be able to join in the conversation, in what is also Scotland’s Year of Coasts and Waters, and hear from representatives from the Water Industry Commission for Scotland, the Scotch Whisky Association, the Scottish Government, the Energy Saving Trust, Citizens Advice Scotland and Visit Scotland.

This year’s online format has presented exciting opportunities and, in addition to a series of fascinating talks and panel discussions, World Water Day 2021 will host a series of immersive, three-dimensional virtual exhibition spaces, giving participants a chance to:

  • Explore the latest thinking on range of issues, including community empowerment and engagement, how Scotland is leading water innovation, making our cities “climate-proof” and contributing to the global fight against climate change;
  • Gain fascinating insight into the leading-edge research of the Hydro Nation Scholars and wider academic community;
  • Network virtually with key players in the Scottish water sector, as well as others with interest and insight into Scotland’s water resources;
  • Lose yourself in an exploration of the role of water in contemporary Scottish art and design,
  • And more!

Professor Bob Ferrier, Director of Scotland’s Centre of Expertise for Waters (CREW), said: “The Hydro Nation International Centre at the James Hutton Institute in Scotland, is honoured to coordinate our annual national celebration of World Water Day, bringing together water professionals, researchers, policy, regulators and the public to share experiences and perspectives on the world’s most precious resource.”

Barry Greig, of the Water Industry Team at Scottish Government, commented: “Scotland’s unique Hydro Nation agenda comprises a broad range of activities supporting the Scottish Government’s vision to be a world leader in the sustainable use and responsible management of water.

“We strive to manage our water environment to the best advantage, ensuring we recognise the importance and value of water within our national and international identity. World Water Day provides an ideal opportunity to showcase Scotland’s water leadership.”

The event will be held on the 22nd March, with registration commencing at 9:30am.

Tickets are free and can be booked via Eventbrite at the following link: 

http://bit.ly/ScotWWD21.

Test and Trace: “British taxpayers cannot be treated by Government like an ATM machine”

“Unimaginable” cost of Test & Trace failed to deliver central promise of averting another lockdown

In May last year NHS Test and Trace (NHST&T) was set up with a budget of £22 billion. Since then it has been allocated £15 billion more: totalling £37 BILLION over two years.

The Department of Health & Social Care (DHSC) justified the scale of investment, in part, on the basis that an effective test and trace system would help avoid a second national lockdown – but since its creation we have had two more lockdowns.

In its report Westminster’s Public Accounts Committee says that while NHST&T clearly had to be set up and staffed at incredible speed, it must now “wean itself off its persistent reliance on consultants”; there is still no clear evidence of NHST&T’s overall effectiveness; and it’s not clear whether its contribution to reducing infection levels – as opposed to the other measures introduced to tackle the pandemic – can justify its “unimaginable” costs.

The scale of NHST&T’s activities is striking, particularly given its short life. Between May 2020 and January 2021, daily UK testing capacity for COVID-19 increased from around 100,000 to over 800,000 tests. NHST&T had also contacted over 2.5 million people testing positive for COVID-19 in England and advised more than 4.5 million of their associated contacts to self-isolate. 

But the percentage of total laboratory testing capacity used in November and December 2020 remained under 65%, and even with the spare capacity, NHST&T has never met the target to turn around all tests in face-to-face settings in 24 hours. Low utilisation rates – well below the target of 50% – persisted into October last year.  

A major focus for NHST&T in early 2021 was the mass roll-out of rapid testing in different community settings, but there have been particular setbacks for the roll-out to schools, after NHST&T had significantly underestimated the increase in demand for testing when schools and universities returned last September.

Meg Hillier MP, Chair of the Public Accounts Committee, said: “The £23 billion test and trace has cost us so far is about the annual budget of the Department for Transport.Test & Trace still continues to pay for consultants at £1000 a day.

“Yet despite the unimaginable resources thrown at this project Test and Trace cannot point to a measurable difference to the progress of the pandemic, and the promise on which this huge expense was justified – avoiding another lockdown – has been broken, TWICE.

“DHSC and NHST&T must rapidly turn around these fortunes and begin to demonstrate the worth and value of this staggering investment of taxpayers’ money. Not only is it essential it delivers an effective system as pupils return to school and more people return to their workplace, but for the £billions spent we need to see a top class legacy system.

“British taxpayers cannot be treated by Government like an ATM machine. We need to see a clear plan and costs better controlled.”

Test and Trace chief Baroness Dido Harding has defended the £37 billion service and said the committee report is ‘old news’.

Scottish retail staff speak out about increased abuse during the pandemic

Usdaw urges respect for shopworkers

Survey Results 2020: Campaign to end violence and abuse against retail workers

Retail trade union Usdaw is urging customers to respect shopworkers as they today release new statistics showing that 79% of shopworkers say abuse was worse last year.

Scottish shopworkers are speaking out about their own experiences ahead of a new protection of shopworkers law coming into force in August.

The final results of Usdaw’s 2020 survey of 2,729 shopworkers across the UK found that:

  • 88% experienced verbal abuse,
  • 60% were threatened by a customer,
  • 9% were assaulted.

The full report can be downloaded from: www.usdaw.org.uk/FFFReport2020

Scottish voices from the frontline: 

These are some of the comments Scottish shopworkers shared when responding to Usdaw’s survey:

Central Scotland: “I challenged the customer under ‘Think 25’ – he threw his shopping at me and tried to grab me.” – “Punched in back when filling shelf by a customer, just to ask me if I am busy!” – “Told that I’m a f***ing cow.”

Glasgow: “Customer swore at me and hit with sandwich.” – “Varies from comments such as stupid bitch, jobsworth, being told to f*** off or shut up.” – “Finger pointing in face and being poked with finger.” – “Customer trying to punch me on the body.”

Highlands and Islands: “Asking politely to keep a 2 metre distance. Was told to f*** off & get on with my work.” – “Throwing money at me.” – “Verbal abuse, mainly from people influenced by drugs and alcohol.”

Lothian: “People get stroppy about wearing face coverings.” – “Customers have called me an ‘idiot’ for asking for ID.” – “Had a customer grab my bottom when leaning over me to get at products.”

Mid-Scotland and Fife: “Customers take their frustrations out on the staff, being verbally abusive for no reason and treating us like dirt.” – “Threats, coughing in my face, rants at having to wait in a queue.”

North East Scotland: “Shoplifters angry at being challenged.” – “An attempted armed robbery, verbal abuse from shoplifters, verbal abuse from intoxicated customers and verbal abuse from people who’ve been asked for ID.”

South Scotland: “Covid related abuse about social distancing and queues at checkouts.” – “Get verbal abuse asking for ID.” – “customers being nasty, shouting in front of the rest of the queue, and shouting abuse when carrying out Challenge 25.”

West Scotland: “Drunk people unable to accept service refusal, usually verbal also been spat at and threats.” – “When politely explaining our refund policy some people get very abusive when they find out they cannot exchange without a receipt.”

Paddy Lillis, Usdaw General Secretary, says: “It is heart-breaking to hear these testimonies from Scottish shopworkers who deserve far more respect than they receive.

“Our latest survey results clearly show the scale of the appalling violence, threats and abuse faced by shopworkers. It has been a terrible year for our members, with almost 90% of shopworkers suffering abuse, two-thirds threatened and one in ten assaulted.

“We are saying loud and clear that enough is enough, abuse should never be part of the job. At a time when we should all be working together to get through this crisis, it is a disgrace that staff working to keep food on the shelves and the shop safe for customers are being abused.

“So we very much welcomed the ground-breaking legislation to protect shopworkers from violence, threats and abuse, passed by the Scottish Parliament in January. Usdaw has campaigned for many years to secure these legal protections.

“Crucial to the new law having the desired impact is that the public understands that assaulting and abusing shopworkers is totally unacceptable. So we are working with Crimestoppers Scotland, the Scottish Government, police and retailers to promote that message. Our hope is that this new legislation will result in retail staff getting the protection and respect they deserve.”

FFFSurveyResultsReportDownload

Amazing Aegon UK staff raise more than £140,000 for charity

  • ​Total includes more than £86,000 for two Scottish charities – Children’s Hospices Across Scotland (CHAS) and Alzheimer Scotland – and £38,665.51 for the national charity partner Macmillan
  • Aegon will support Blood Bikes Scotland and Marie Curie Edinburgh as local charity partners and Prince’s Trust as national charity partner in 2021

The pandemic didn’t stall fundraising in 2020, as Aegon UK employees working with their Atos colleagues raised a total of £142,368.06 for nine employee selected charity partners UK wide. (Who donated the 6p? – Ed.)

The company charity committees and employees coordinated everything from raffles, quizzes and dress up days, to running challenges, virtual coffee mornings and pet competitions to raise funds throughout the year. Aegon UK then matched these funds pound for pound, bringing the grand charitable total to £142,368.06 for the nine charity partners.

25% of all funds raised went to the national charity, Macmillan and 75% of money raised in each location went to the local charity or charities. The local charities selected by the employees in Edinburgh were Children’s Hospices Across Scotland (CHAS) and Alzheimer Scotland .

Due to the lockdown, cheque presentations took place virtually this year for most of the charities, with just a couple of the cheques being delivered in person by Aegon employees.

A breakdown of the funds raised for each of the nine charities can be found below.

Mike Holliday-Williams, CEO, Aegon UK commented: “The pandemic presented our charity committees and employees with a fresh fundraising challenge this year. The usual bake sales and dress down days were no longer possible when the offices closed. But Aegon employees rose to this challenge and came up with a steady stream of wonderful ideas to ensure our charities were well taken care of, lifting everyone’s spirits in the process.

“Pet competitions, ready steady cook at home challenges, the 555 running challenge quizzes, dress up days, virtual coffee mornings, raffles and so much more – I was in awe at the persistence and creativity from everyone involved.

“Employees have gone above and beyond in 2020 to support the company’s commitment to giving back to our local communities – from nominating the charities close to their hearts, through to the passion and dedication shown in raising these funds for fantastic causes. I’m extremely impressed with the dedication and efforts of those involved, especially during a global pandemic.

“I would also like to thank the charity committees across all the locations for their hard work in keeping up the momentum and delivering for our charity partners. Helping people is at the core of what Aegon does as a business, and the fundraising work we do as a company is a key part of that.”

Michelle Campbell, Fundraising Manager for Macmillan said: “This is an acutely challenging time for people living with cancer, the NHS and for cancer care. We are doing whatever it takes to make sure our vital support continues to be available.

“Funding is needed more than ever, so for Aegon to exceed their original target and donate £38,665.51 is more than we could have imagined. This type of donation pays for a Macmillan support worker for over a year, helping people living with cancer receive the help they need.

“We would like to thank Aegon for their continued support throughout the year and for the outstanding amount raised.”

Rami Okasha, CEO at CHAS said: “Staff at Aegon have done amazing work to help children with life-shortening conditions across Scotland. We at CHAS just can’t thank the team enough.

“The money raised will fund the cost of specialist hospice care for children with short lives, and emotional and practical support for their parents, brothers and sisters. No-one should face the death of their child alone and this partnership takes us one step closer to making that a reality.”

Caroline Miller, Stakeholder Engagement Lead at Alzheimer Scotland said: “It’s been an incredibly challenging year for people living with dementia and their carers. There is an estimated 90,000 people living with dementia in Scotland – approximately 60,000 of whom live in the community.

“Each of these people, to different degrees, rely on their daily routines, social interactions, community-based groups and activities, and formal health and social care services, as a way to maintain their wellbeing and live as independently as possible in their own communities.

“All these supports have been disrupted as a direct consequence of this pandemic and the public health restrictions. We’ve seen from the dramatic increase in calls to our helpline, the toll this has taken.

“The generosity of Aegon and their staff during our partnership has been humbling. Despite the restrictions in place, they have continued their fundraising at pace and also responded with a generous gift to our crisis appeal.

“The total of just over £43,000 raised is an incredible achievement in any year but we are so grateful that in this most difficult of years they have made such a contribution. This money will have a real impact on people living with dementia in Scotland as we continue to transform the ways in which we support people living with dementia, their families and carers as we move forward.”

The charities were chosen as the result of a company-wide vote on a shortlist of charities nominated by Aegon UK employees.

In 2021 Aegon UK employees and Atos colleagues will be supporting:

  • National charity – Prince’s Trust
  • Edinburgh local charities – Blood Bikes Scotland and Marie Curie Edinburgh
  • London local charity – London’s Air Ambulance
  • Manchester local charities – Forever Manchester and Dianne Oxberry Trust
  • Peterborough local charity – East Anglia Children’s Hospices (EACH)
  • Witham local charities – Kids Inspire and Essex and Herts Air Ambulance
  • Lytham local charity – Trinity Hospice & Brian’s House

Breakdown of funds raised for all Aegon UK charity partners in 2020. 

Aegon locationCharityFunds raised
National charityMacmillan£38,665.51
Edinburgh – local charityAlzheimer Scotland£43,023.08
Edinburgh – local charityCHAS£43,023.08
Witham – local charityFarleigh Hospice£3,718.42
Witham – local charityEssex and Herts Air Ambulance£3,718.42
London – local charityLondon’s Air Ambulance£3,675.68
Peterborough – local charityEast Anglia Children’s Hospice£4,784.69
Manchester – local charityDianne Oxberry Trust£879.59
Manchester – local charityForever Manchester£879.59
TOTAL£142,368.06