Scottish jazz sensation wows care home with virtual concert

RESIDENTS at a care home have been treated to an exclusive digital concert by one of Scotland’s most exciting jazz stars, Georgia Cécile.

Georgia, with her boyfriend and jazz pianist Fraser Urquhart, pre-recorded a 30 minute performance of her favourite songs specifically for customers of Blackwood’s Broom Court care home in Stirling.

The 31-year-old, who was named best vocalist at the Scottish Jazz Awards last year, was eager to get involved with the project when she heard about it through the Edinburgh Jazz and Blues Festival.

Georgia said: “It’s been a crazy year for musicians and performers across the world. I really miss performing live so I was thrilled when the opportunity came up to perform virtually for a new audience at Broom Court.

“Together, Fraser and I pulled together a set list of some of our favourite tunes and we self-recorded the event from our home. The Edinburgh Jazz and Blues Festival and Blackwood were amazing in working out all of the IT requirements to make sure residents at Broom Court could enjoy the concert.”

The Edinburgh Jazz and Blues Festival worked with Georgia and Blackwood to record, create and stream the concert direct to Broom Court care home, which accommodates and cares for residents with a wide range of disabilities.

Agnese Daverio, programme and production manager with the Edinburgh Jazz and Blues Festival, said: “Organising digital concerts has made us realise how many people might not be able to access concerts and live music – whether we’re in a pandemic or not.

“It’s really important for us to reach out further and share this music with people who can’t get to venues, because they should be able to enjoy and get involved with jazz.

“We’re always looking to challenge any preconception that enjoying jazz might not be accessible, for whatever reason – whether that’s financial, physical, or even geographical limitations.

“Bringing jazz directly to the residents at Blackwood is really important and part of the overall work we’re trying to do – bringing jazz to audiences who might not have the chance to enjoy it live. We’re looking forward to organising future concerts with Blackwood.”

Broom Court is one of Blackwood’s three care homes, which are designed to provide integrated accommodation and care for customers with a range of physical disabilities. 24 hour care is also offered for customers with more complex disabilities who have higher support needs.

Flora Hay, Care Services Manager at Broom Court, said: “The jazz concert was fantastic and thoroughly enjoyed by our residents. Due to social distancing we had a small number of residents attend the concert, which was shown on a brand-new smart TV we had installed for the occasion.

“Our residents absolutely adored listening to Georgia and Fraser perform – one of our residents in particular was overjoyed and said she loved it. She has quite complex needs and really enjoys music, so it was a really lovely event to organise.”

Blackwood aims to help people live their life to the full, by providing services which support individuals in exercising their right to have choice and control over their lives in a home which is suitable and adaptable to their needs.

As Blackwood works in 29 of Scotland’s 32 local authorities, it is more widely dispersed than most other care or housing providers and has embraced the challenges of taking housing and care into innovative areas at a time when funding is increasingly limited.

For more information, please visit: https://www.blackwoodgroup.org.uk

For more information on the Edinburgh Jazz and Blues Festival, visit https://edinburghjazzfestival.com/

‘Your call is important to us …’

Some of Britain’s biggest energy companies are keeping customers waiting on the phone for longer than 20 minutes, while one firm in Which?’s latest snapshot investigation had callers holding for more than 40 minutes on average.

In a mystery shop investigation, the consumer champion made 384 calls to 32 energy providers to reveal how long it took for customer service teams to answer. Which? called each provider 12 times at different times of the day and days of the week.

Many call centres have faced challenges as they adapted to new ways of working due to the pandemic. However, at the time of the Which? investigation in September and October, it was clear that while some were coping well, others were struggling to provide an acceptable level of customer service.

Boost Energy, a pay-as-you-go supplier owned by Ovo Energy, was the slowest to answer calls. On average customers were left waiting for 40 minutes and 58 seconds before their calls were answered. That’s longer than the entire first half of a rugby match.

One caller was left waiting for two hours, 39 minutes before their call was answered – the longest single call waiting time. In the time taken to answer this call, a disgruntled customer could have driven from Plymouth to the Bristol headquarters Boost shares with its parent company Ovo to make their complaint in person.

On four other occasions, Boost took more than an hour to answer phone calls to its customer service team.

British Gas was the second slowest provider to answer calls in Which?’s snapshot investigation. It took 23 minutes and 32 seconds on average to pick up calls – longer than a typical episode of Coronation Street (minus the ad breaks).

This was closely followed by Orbit Energy, a small energy company, that left customers waiting for 23 minutes and 15 seconds on average.

Around a third of energy firms kept customers waiting for more than 10 minutes on average before their calls were answered – including three other large energy companies. On average, Npower took 21 minutes and 46 seconds to answer calls, while Eon only picked up calls after 19 minutes and 40 seconds. EDF Energy customers were left waiting 13 minutes and 26 seconds on average before their calls were answered.

So Energy was the fastest company last year answering calls in 38 seconds, on average. However, the challenger brand struggled to maintain its top spot and slipped to the slowest 10 this year after it left callers waiting for 16 minutes and 52 seconds on average.

Together Energy, which recently acquired the domestic customer base of Bristol Energy, was the fastest energy provider to pick up calls, with customers left waiting for just 51 seconds on average.

Octopus Energy, which has rapidly grown its customer base since launching in 2016, was the fastest of the energy firms with the largest market share and only left customers waiting for two minutes and four seconds on average.

Of the 10 energy companies with the largest market share, Scottish Power was the second best and on average answered calls in two minutes and 28 seconds. This is a massive improvement compared to last year when the Glasgow-based energy firm was the worst provider for answering calls and left customers waiting for 21 minutes and 24 seconds, on average.

Which? also contacted the 18 energy suppliers that offered a live chat function for customers and found Shell Energy was the worst when it came to responding – it took 33 minutes and 39 seconds on average to respond to queries on live chat.

Outfox the Market was the fastest energy company on live chat and only left customers that contacted them through this channel waiting for 10 seconds on average.

Many people have seen their circumstances change due to the pandemic and may need support from their energy company to pay bills.

This makes it more important than ever that companies answer calls and respond to customer queries quickly, and strive to offer customers who may be struggling a good level of customer service – so Which? is urging energy providers to redouble their efforts in this area.

Consumers who are concerned that they are not getting a good deal or level of customer service on their gas or electricity should look at the results of Which?’s annual satisfaction survey and consider using Which? Switch to move to a cheaper and better provider.

Natalie Hitchins, Head of Home Products and Services at Which?, said: “We know the pandemic has made things difficult for call centres, but it is unacceptable that some firms are still wasting customers’ time with such long waits, especially at a time when consumers may need additional support from their provider.

“Customer service is an important factor when choosing an energy provider. Those who face lengthy waits just to speak with a customer service adviser should consider moving to a provider that can offer better service – customers could also save hundreds of pounds a year by switching.”

Consumers looking for a better deal can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity provider for your needs.

Responses from energy firms

A Boost spokesperson said: “With our waiting times during the last quarter averaging 8 minutes, we’re disappointed not to meet our usual high standards for our customers. During this period, we had a higher number of customers contacting us to ask for support.

“We’re always looking for ways to improve and have planned for additional resources over winter. We also offer a call-back service that allows customers to receive a call from one of our team, rather than have to wait. To support those who can’t pay their energy bills because of the effects of Coronavirus we also launched a Hardship Scheme.”

British Gas said it faced challenges with staff at overseas call centres working home, such as broadband and connectivity issues, and power cuts.

It said it is recruiting more staff and supplying home workers with new tech.

An E.ON spokesperson said: “Over recent months, we’ve worked really hard to make sure our customers get a good level of service as we’ve adapted to a new way of working in the wake of the pandemic.

“We’ve moved the vast majority of our office based call centres to remote working in a very short space of time. Our own data shows that our average call wait times are significantly lower than the figures stated here, and we’ve worked hard over recent months to ensure customers are aware of our other contact methods – including our app, online self-serve, social media channels and information on our website eonenergy.com.

“We apologise to any customer who has experienced a long wait time and continue to work to ensure all customer queries are handled as swiftly and effectively as possible.”

Npower said: “We experienced an increase in calls in September compared to the previous month due to a slight delay in correspondence going out to our customers. This had a cumulative effect on call waiting times towards the end of the month.

“Our own data shows an average wait of around seven minutes and although over half of all calls were answered within 60 seconds the week Which? have stated, it is unfortunate that they had a longer wait than average.

Orbit Energy said it was improving their response times daily and have just moved to a 7 day a week operation, open at weekends to support customers

So Energy said at the time of the investigation it was training new staff remotely and taking on customers. It said waiting times are improving.

Give Them Time campaigners welcome start of Holyrood process

The Give Them Time Campaign has welcomed yesterday’s start of a parliamentary process which will automatically provide an additional year of nursery funding for all children legally deferring their Primary One start. 

At present only January and February born children are entitled to this whereas mid-August* (*those who turn five after the school commencement date in any year) to 31st Dec born children – who share the same legal right to defer – do not have this automatic entitlement and it’s at the discretion of their local authority to grant it or not.

Since 2018 the Campaign has been lobbying the Scottish Government to provide an automatic entitlement to a further year of nursery funding for ALL children legally deferring their school start. 

Our supporters are mainly parents, early years’ and primary teachers and its research has demonstrated wide variations across council areas as to whether parents were likely to secure this funding for their child or not and the process for being considered for it. While more councils than ever have funded 100% of requests this year, the infographics below highlight the ongoing postcode lottery.

However, this is now set to change as today the Minister for Children and Young People, Maree Todd, started the parliamentary process at Holyrood to change the law to enable all children whose parents choose to take up their legal right to defer them to have automatic access to a further year of funded nursery from 2023.

Campaigners have warmly welcomed this move but they are disappointed a full national rollout will not be effective immediately. Details of a pilot scheme have not been finalised yet but campaigners are keen to see this run in as many council areas as possible and particularly in areas which have had poorer approval rates in recent years as can be seen on the Evidence page of the campaign website.

Campaign spokesperson Diane Delaney said: “Our research has evidenced that the postcode lottery of allocation of discretionary deferral funding is causing confusion, stress, distress and ultimately forcing some parents to send their child to school despite feeling concerned about their wellbeing and ability to cope.

“We are elated that the legislation will be brought in to fund all deferrals, however, we need immediate and full implementation in every local authority at the same time.

“There will be dire consequences for children and families having to wait until 2023 to guarantee full access to funding. Parents’ worries are exacerbated as a result of the multiple impacts of Covid-19 and the huge loss of nursery time for these children earlier this year.

“We welcome the offer of the Scottish Government to continue to work with parents as they move forward in progressing the implementation of this legislation. The Scottish Government has committed to embed children’s rights into Scottish Law, therefore in advance of this we require the new legislation to be implemented fairly and as soon as possible to help all parents, but especially those parents who cannot afford to defer their child if their council refuses funding.

“We want to live in a country where we can be proud that the needs of our children come first and to do this, any legislation impacting on children must not be determined by where they live or their parents income.”

Parents described some of their experiences in a survey conducted by the campaign in Oct 2020. Here are some of their comments:

QUESTION 4: What is your experience of the nursery staff’s understanding of the legal right to defer any child who has not reached the age of five by the school commencement date in Scotland?

  • “Nursery staff knew about it but said as he had no multi agency specialist support input I would not get funding.”
  • “They knew but seem to try to put you off the idea, make comments like “they’ll be fine” etc” 
  • “I was told it was unusual for a November born to differ and had to contact the council myself.”
  • “The nursery staff were as much in the dark as parents.”

QUESTION 5: What is your experience of the information provided by your local authority on deferral rights? Please give as much detail as possible.

  • “Awful. Varying degrees of knowledge. People telling us we “weren’t allowed” etc.”
  • “My experience all the way through the deferral process was that I was having to ‘fight’ the system to enable my son to be deferred. It seems to be quite a hostile system where the parent’s view is secondary to that of the nursery even though my son was only at nursery for two days per week.”
  • “I think it is incredibly upsetting as a parent that you have to justify why you feel your child would benefit from an extra year in nursery. For many parent it is an agonising decision that they second guess all the time. You also feel a bit like you are betraying your child as in order to do what you feel will be best for them you have to list all the ‘negative’ aspects of their development and personality. It’s a very upsetting experience.”
  • “I felt that I was much more ‘in the know’ than nursery staff, and was ‘keeping them In the loop’ with regards to The Give Them Time Campaign and other movements aiming to uphold these rights. The 1 member of teaching staff in the nursery probably knew the child’s fundamental right to defer their school start, but they were not at all forthcoming with information, and I would never have been told this right, had I not already known it myself. There are many parents/ guardians who simply don’t know this right, and I feel that nurseries should make it their job to inform.”

QUESTION 6: What is your experience of the process of applying to your local authority for a further year of nursery funding for your child’s deferral year? Please give as much detail as possible.

  • “I found it very stressful. I had to attend meetings, research and write letters, get my local MSP involved. Just trying to do the right thing.”
  • “The process itself was one horrendously stressful and awfully frustrating bureaucratic experience!!!”
  • “Stressful as told from everyone that funding would not be approved. It wasn’t initially but on appeal all deferrals were funded due to covid. Very poor support for parental input-my opinion was completely disregarded and I didn’t feel listened to at all.”
  • “Very little support and guidance. Very much appears as if it’s bingo and based on how assessor are feeling in the day rather than robust criteria. Forcing people to appeal, which adds additional stress and pressure to an already convoluted process to then overturn the majority of appeals is inexcusable. Do the job right the first time and you will save everyone a huge amount of time, energy and resources.”

Toy cars are the stars of quirky Edinburgh photo project

An Edinburgh dad is showcasing the city in an unusual manner – through photographs of his son’s toy cars.

From Wester Hailes to Calton Hill, the National Gallery of Modern Art to Murrayfield Stadium, Ross Burns has taken toy cars to them all. 

Posting an image a day on Instagram under the name Scot.Wheels, Ross is keen to showcase both the details of the miniature cars but also the city he loves.

Ross said: “I’m working from home at the moment and it can be challenging to get out in the fresh air. So back in September I started going for a walk each day with a car from my son’s vast Hot Wheels collection. I quickly became obsessed and I’ve been doing it for more than 100 consecutive days now.”

Ross, 40, has also taken cars to the likes of Tynecastle Park, the Royal Infirmary, the Royal Botanic Garden, Saughton Park, and Edinburgh Napier University, where he works.

“I’m lucky to live in such a beautiful city. A lot of the photos are from the west of the city, where I live, but I love getting into town and photographing the cars against some of Edinburgh’s most famous sites. People like those ones too – a 1968 Copo Camaro next to the Scott Monument is currently my most popular post.

“It’s obviously been a weird year but this has given me a little creative outlet every day, away from the pressures of work and parenting. No matter where I go now, I always have a car in my pocket – even when we had various medical appointments recently after my four-year-old son Daniel broke his arm. I get some strange looks but I’m too old to be embarrassed!

“I aim to keep going and posting every day – I just have to hope my son’s grandparents continue to feed his and my habit by keeping up a regular supply of new vehicles. Christmas could be make or break!”

Ross’s Instagram feed with all his photos can be found at www.instagram.com/scot.wheels

Vaccination programme is GO!

The first vaccinations against coronavirus (COVID-19) have been given in Scotland to those who will be carrying out the vaccination programme.

Initial supplies of the Pfizer vaccine have been arriving at NHS Boards across Scotland since the weekend and are being stored at the required Ultra Low Temperature ahead of the start of the vaccination programme.

Scotland’s Deputy Chief Medical Officer Nicola Steedman was at NHS Lothian’s Western General Hospital to see the roll-out begin, with vaccinators being vaccinated first.

After that, the focus will be on vaccinating residents in care homes for older adults and their carers and other frontline healthcare workers. People over the age of 80 will then receive their injections, as supply allows. As those being vaccinated need two doses at least 21 days apart, 50 per cent of the vaccines will be kept back in to make sure we can give the second injection within the advised timeframe.

Health Secretary Jeane Freeman said: “This is obviously a very welcome milestone in our collective fight against the pandemic and I am very grateful to all those who have worked so hard to ensure Scotland is ready to deliver these first COVID-19 vaccinations.

“Science has given us hope and we are starting on a journey which will eventually allow us to return to the lives we want to lead.

“Following clinical advice from the Joint Committee on Vaccination and Immunisation (JCVI) we will begin with those groups which have been prioritised to address 99 per cent of preventable deaths associated with COVID-19.

“These include elderly care home residents and staff, frontline health and social care workers and a number of other groups who are at risk of serious harm and death from this virus.

“We ask everyone to be patient as we work through these groups as quickly as vaccine supply allows and we urge you to go for the vaccine when it’s your turn.

“Meantime it remains very important that as we vaccinate, we all stick to the necessary restrictions and public health advice to keep suppressing the virus to as low a level as we can.

“A vaccination programme of this scale is a significant logistical challenge and requires a major nationwide effort.  But it is one we undertake with optimism and determination to succeed.” 

Deputy Chief Medical Officer Nicola Steedman (above) said: “I felt genuinely privileged to see this long hoped for and clinically crucial vaccination programme begin at NHS Lothian’s Western General Hospital in Edinburgh, and I would like to sincerely thank all those involved in the vast amount of work which has allowed us to reach this absolute milestone in our COVID-19 response.

“The arrival of these first COVID-19 vaccines is a huge turning point for us all, and will protect those most at risk from the serious effects of the virus, but we can’t relax yet. Even after the first people are vaccinated it will be important for now that everyone continues to follow the Scottish Government’s guidance for their area and above all to follow FACTS.

“These will continue to be the most important things we can do to protect ourselves and others from the virus, as we continue to roll out the vaccination to all of those who need it.”

Clinical Lead for the COVID Vaccination Hub at the Western General Hospital Pauline Bell said: “I am incredibly proud to be leading the team of vaccinators here at the Western General Hospital, for this unique and hugely important vaccination programme.

“An enormous amount of planning and preparation from across the organisation has been undertaken to get us to this point, so I am looking forward to finally welcoming staff into the clinic.

“As we prepare to administer the very first vaccinations, we reach a crucial juncture in the fight against COVID-19, the beginning of the journey towards a return to normality.”

Remember FACTS for a safer Scotland:

F – Face coverings

A – Avoid crowded places

C – Clean your hands regularly

T – Two metre distance

S – Self isolate and book a test if you have symptoms

Usdaw urges retailers to give staff a proper festive break

B&M to close stores on New Year’s Day

Shopworkers’ trade union Usdaw has welcomed an announcement by discount retailer B&M that they will close their stores on New Year’s Day. The company said this is a ‘thank you’ for hard work and commitment during incredibly challenging year and to give staff a ‘well-deserved rest’.

This is particularly important in Scotland where Usdaw is campaigning for all stores to close on 1 January. The union’s New Year’s Day petition will be considered by the Scottish Parliament’s Public Petitions Committee on Wednesday 16 December.

Dave Gill, Usdaw National Officer, said: “When the country faced a crisis unlike any in our lifetime, shopworkers stepped up and kept essential services running. They continued to work and faced increased levels of violence and abuse, as well as being worried about catching Covid-19.

“So we welcome B&M saying ‘thank you’ to their staff with the closure of stores on New Year’s Day. Key workers have done so much this year and we are asking retailers to give their staff the longest possible break over the festive season. We don’t think that is too much to ask for.”

SFA recognises Gorgie Road restaurant with National Award

The national winners of the annual Scottish FA & McDonald’s Grassroots Football Awards have been revealed, with the Gorgie Road restaurant in Edinburgh being crowned the winner of the 2020 Football Restaurant of the Year award.

The awards celebrate the efforts of grassroots football volunteers across Scotland who make a difference and go the extra mile to support their local communities.

Launched in March this year, the public response has been extremely strong, despite the challenging circumstances, with the Community Projects category receiving over 351% more votes this year compared to 2019. The awards feature a wide mix of categories which reflect the huge range of roles that volunteers play.

McDonald’s Gorgie Road, owned and operated by local franchisee Graham Angus (pictured above), joins a long list of inspirational grassroots football heroes who have been recognised by the awards programme.

Graham has been involved in the local grassroots community for a number of years, and the team at McDonald’s Gorgie Road support local football at Salvesen FC, as well as developing an innovative partnership by working with the club’s older players looking for a route back into employment.

The Gorgie Road restaurant was judged alongside the other regional winners from the Football Restaurant of the Year 2020 category and will be presented with their award at a ceremony at a later date.

Graham, who with his team will continue to support grassroots football in the Edinburgh area, added: “It’s an honour to be named Football Restaurant of the Year at the awards this year.

“I’m so proud of the efforts my team have put in to support grassroots football. Over the years our relationship with football teams have thrived. We’ve worked hard to form strong relationships with clubs like Salvesen FC, so we can help provide them with much-needed support to keep grassroots football prosper in the area.”

McDonald’s Fun Football ambassador Kenny Dalglish said: “It’s been a really difficult year for the whole country, but I’m very pleased that we’re able to recognise and celebrate the volunteers who go above and beyond to have a positive impact on their local communities.

“The tireless work of local heroes like Graham Angus and his team at Gorgie Road is what keeps the game going. Graham and his team should be extremely proud of his achievements and grassroots football in Scotland is in a much better place with them being a part of it.”

The Scottish FA & McDonald’s Grassroots Football Awards are part of McDonald’s ongoing Community Partnership with the Scottish FA.

To find out more about McDonald’s partnership visit:

http://www.mcdonalds.co.uk/funfootball 

or on Twitter @FunFootballUK.

Coorie in for Christmas!

Please find attached a copy of our “Coorie in for Christmas” booklet  that we partnered with Health  in Mind to produce. 

Recognising that Christmas and New Year can be a difficult time of year and that we also face new challenges, unknowns and stresses over the festive period from coronavirus, we’ve focused on the Scottish concept of ‘coorie’ as a way to help us look after our mental health and wellbeing this winter. 

This booklet focuses on the things we can all do to look after our mental health and wellbeing in our homes, whilst also encouraging us to get outside and embrace the benefits of nature. It also includes a range of support and helpful contacts.

There is more information about mental health and support available all year round on iThrive Edinburgh and that online space will be kept up to with support available during the festive period and on Christmas Day in Edinburgh.

Please do share the booklet across your networks. 

With best wishes

Linda

Dr Linda Irvine Fitzpatrick

Strategic Programme Manager, NHS Lothian

Social Bite partners with Just Eat to launch Christmas Meal Appeal

●        Dame Helen Mirren urges people in Edinburgh to donate to support homeless and vulnerable people this Christmas

●        Comedian Rob Brydon and Olympian Sir Chris Hoy also encourage the nation to get involved

●        Just Eat launches scheme in partnership with homeless charity Social Bite, to provide meals in Edinburgh over Christmas

●        Customers can donate whilst ordering their takeaway and Just Eat will match their donations from Monday December 7th, raising funds for at least 100,000 meals

Dame Helen Mirren has urged people in Edinburgh to help raise money for homeless and vulnerable people in an appeal launched by Just Eat and Social Bite.  Other well-known faces including Rob Brydon and Sir Chris Hoy have posted videos backing the new Christmas Meal Appeal launched by Just Eat in partnership with Social Bite.

The appeal comes after reports detail the increasing issue of homelessness in the UK, and the increased pressure and reliance on charities as the nation deals with the economic and social fallout of the Covid pandemic.

2020 has been like no other, but one positive outcome from this exceptionally challenging year is the sense of community and camaraderie that has emerged. Over 50% of people in Edinburgh say the pandemic has made them far more aware of those in need around them while two thirds agree that the pandemic has made them more appreciative of the life they lead.

The funds raised will be distributed by Social Bite who support homeless people through meal donations.  Social Bite is the largest distributor of free fresh food to the homeless in the UK, giving out more than 140,000 items of food and hot drinks per year.

The initiative has also been praised by former government advisor on homelessness, Dame Louise Casey, who remains one of the UK’s most active advocates around the issues of homelessness and food poverty.

The Just Eat Christmas Meal Appeal is the perfect opportunity to help out and give back as we move towards the Christmas celebration, with many of us now hoping to be able to spend it with at least some of our family and friends. 

Just Eat has committed to raising funds for at least 100,000 Christmas meals for homeless and vulnerable people and with support from customers, are aiming to fund up to 200,000. Customers can take part by clicking the donation button whilst they order their takeaway. They’ll have the choice of making a £3, £5 or £10 donation and Just Eat will match it, pound for pound.

Andrew Kenny UK MD for Just Eat commented: “After an exceptionally difficult year for so many, we’re proud to partner with Social Bite & FoodCycle, matching customers’ donations pound for pound to provide tens of thousands of Christmas meals for the UK’s homeless and vulnerable people.”

Josh Littlejohn from Social Bite added: “This year has been a lot more difficult than most, with many people finding themselves financially vulnerable and in the worst-case, homeless.

“We know that Christmas, in particular, can be a very challenging time which is why we’re delighted to be partnering with Just Eat for the Christmas Meal Appeal to help fill at least 100,000 plates this year all over the UK’.

Dame Louise Casey said: “The economic conditions that have prevailed across the UK since March means there has rarely been the same need as there is now to support our homeless people and I really welcome initiatives like Just Eat’s Christmas meal appeal to raise funds and awareness for charities like Social Bite”.

Mary McGrath, FoodCycle CEO says: “We are delighted that Just Eat are supporting FoodCycle again this winter.  The Christmas Meal Appeal will help us provide nutritious meals to the thousands of people who simply cannot afford to buy food, including low income families, the elderly, key workers, students and asylum seekers.”

‘Back of the queue’ home carers launch ballot for immediate COVID-19 test at work

Home carers in Glasgow’s Health & Social Care Partnership (HSCP) will launch a consultative ballot today to demand immediate workplace testing for COVID-19 amid anger at being “put to the back of queue” in the Scottish Government’s roll-out programme.

The First Minister Nicola Sturgeon said on Friday 23rd October that priority testing would be extended to home care workers, only for the Health Secretary Jeane Freeman to announce on Wednesday 25th November that testing would be rolled-out for home care from mid-January.

Since then, under government instruction temporary testing centres have been set-up by Glasgow City Council in Dalmarnock and Pollokshields, students have been offered tests to return home for Christmas, and pilot projects have been launched to test care home visitors.

The ballot, where over 1,400 GMB members will be asked if they are prepared to take industrial action to secure immediate and regular testing at work for COVID-19, will run until 12.00 hours, Thursday 17th December.

Rhea Wolfson of the GMB Scotland Women’s Campaign Unit said: “There is no excuse for leaving home carers waiting until next year for COVID-19 testing at work. The First Minister said home carers would get priority testing, but this isn’t what a priority looks like, this is how it feels to be put to the back of the queue.

“If testing centres can be set-up in high risk communities within a matter of days, and if students can get a test to return home to their families for Christmas, then why are home carers, who will work in these communities throughout the festive period, being left to wait?

“We’ve asked the council to intervene, the council say they are waiting on more guidance from government, but there is no trust left in the government’s promises and timelines. From PPE to testing these workers have been consistently failed over the last ten months.

“Our members believe the only people who will stand-up for their safety and value are themselves, campaigning together under the banner of their trade union, and they have been left with no choice but to ballot.”

UPDATE: Health Secretary Jeane Freeman has responded: ‘Unpaid carers will be vaccinated in Scotland. They will be alongside the group with underlying health conditions. We can’t give a definite date for this important group of people because exact dates depend on supplies of vaccine arriving.