Tag: trams

Happy birthday, trams?

Years late, £ millions over budget and there’s an ongoing public enquiry – but on Sunday (31 May) Edinburgh trams will celebrate their first year of operation. A Happy Birthday? Edinburgh Trams Director and General manager Tom Norris certainly thinks so …

tram front

In terms of our business there has been much noise about our performance. Our annual report will be out shortly for the year to end December 2014. On top of this we are releasing further data to give a view of the first full year. So what does it say?

Where did that year go? As I reflect on where we were in May 2014 and the amount of change our business has gone through since then, it is unrecognisable.

We carried 10% more passengers than expected in the first full year. 4.92m in year one.
Our passenger revenue was 3% ahead of target.
Passenger satisfaction was 95%.
In May last year we were totally focussed on the 31st of May go-live date and were in the midst of intensive staff training, testing, commissioning, press engagements and promoting our service. The whole organisation was geared towards this start day with a cautious eye on the One Direction concert at Murrayfield in our first week.

There was a whirlwind of media and external activity as we approached go live and it really seemed that the whole of the UK was looking on as everyone at Edinburgh Trams made their final preparations for that all important first day of service. My last engagement being STV news broadcasting live from the depot on the eve of our first day. As I finished what was a relatively challenging interview, I was hit with a realisation that there was nothing more I could do and it was over to the team to start passenger service.

I arrived at the depot at 0330 and after a quick briefing final preparations were put in place. A number of our key stakeholders were at the depot to be ready for the first tram. It was clear from our tram stop cameras that people started arriving at the Gyle Tram stop a long time before the first 0500 tram was due to arrive. The atmosphere on the first tram, and indeed throughout our first few weeks was electric.

Tram

The following year has passed incredibly quickly and I’m delighted to be able to say that it appears both Edinburgh residents and visitors to the city have really embraced our service. We’ve serviced major concerts, international rugby and European football events matches at Murrayfield. We felt truly involved in the summer festival season with festival goers and even performers using our services.

But that said, this year hasn’t been without challenges. Trams have broken down, systems have failed and incidents have occurred. In the scheme of things the disruption has been few and far between. We are very proud to report service reliability of 99% and passenger satisfaction of 95%. Our fare evasion rate is incredibly low. All of these measures can be benchmarked against other operators, and we come out very well indeed. That’s down to a team of committed staff working day and night across Edinburgh Trams, our sister company Lothian Buses, Siemens, CAF, our partners at the City of in Edinburgh Council, as well as and other contractors who support our services.

It’s really at this point I should give a nod to my team. The sheer amount of change our business has experienced over the past two years is more than most would experience in many years. On top of this all of the measures we have for the business are all in the right place. The team have been flexible, committed and it has been a real privilege to lead them over the past two and a half years. My team are superstars and as much as I can reflect and enjoy looking back on our first year, it’s been our people who’ve made it all come together. I simply couldn’t have asked any more. Well done and thank you.

We’re hugely passenger focussed and our staff have delivered exceptional passenger satisfaction scores. But we won’t rest here. There are many changes underway, timetable enhancements to speed up services where possible, relaxing some of the more overzealous rules for our passengers and continuing to build our passenger base by delighting more and more people. We do listen, and we do react. One of the catalysts for changing the rules on food and drink on our services was a letter that stuck with me that I received from a customer who had been feeding his child an oatcake and had been asked to stop. There is no criticism of our staff here, they were following the rules that had been set down. But the reality was that this rule just wasn’t aligned with our customer expectations and harmed the overall experience. That’s why it was changed. We listen to our customers and we act.

So year one of Edinburgh Trams is over. It has been an absolute honour and privilege to lead this team into passenger service and a highlight of my career. From me, a huge thank you out to our customers, our staff and our supporters.

#tramiversary

Councillors to consider trams to Leith

Councillors asked to support new £400,000 trams report

tram frontCouncillors are to consider whether Edinburgh’s tram line should be extended into Leith. The line currently stops at York Place, but transport leader Cllr Lesley Hinds argues that Edinburgh must look forward to compete with successful capital cities.

Councillors are being asked to support the commissioning of a £400,000 report to examine the implications of extending the line. If councillors do give the go-ahead, it’s expected they will consider the report’s findings early next year.

Some will question the wisdom of spending hundreds of thousands of pounds of public money on yet another tram report – particularly given Edinburgh’s current budget difficulties – but Transport and Environment convener Lesley Hinds says the city must move forward.

“If you look at any capital city that’s successful in Europe and throughout the world, we need to invest in our local transport and we need to encourage people to walk and to cycle,” she said. “We are going to have an increased population and more visitors so we need to ensure we have investment in a public transport system and that means looking forward.”

Tram lines to Leith and Granton’s new waterfront were key elements of Transport Initiatives Edinburgh (TIE’s) original plans for a tram network – the first construction work started in Leith in 2007 – but the ambitious project was beset with difficulty and controversy almost from the outset.

When it began running in May, Edinburgh’s tram service was a single line from York Place to the airport, not a network  – and even this was years late and over £400 million over budget.

The Scottish government announced a public inquiry into the trams project in June, and last month the inquiry was upgraded from a non-statutory to a statutory inquiry when chairman Lord Hardie complained that some key witnesses had failed to co-operate with is investigations. The change in status means that these individuals must now give evidence – and face possible imprisonment if they fail to do so.

The terms of reference of the Edinburgh Trams inquiry are:

To inquire into the delivery of the Edinburgh Trams project (‘the project’), from proposals for the project emerging to its completion, including the procurement and contract preparation, its governance, project management and delivery structures, and oversight of the relevant contracts, in order to establish why the project incurred delays, cost considerably more than originally budgeted for and delivered significantly less than was projected through reductions in scope.

To examine the consequences of the failure to deliver the project in the time, within the budget and to the extent projected.

To otherwise review the circumstances surrounding the project as necessary, in order to report to the Scottish Ministers making recommendations as to how major tram and light rail infrastructure projects of a similar nature might avoid such failures in future.

Keir welcomes trams announcement

Colin Keir MSP for Edinburgh Western has welcomed the news that the Edinburgh Tram Inquiry has been converted from a non-statutory to a statutory Inquiry.

trams messThe Scottish Government has placed the enquiry on a statutory footing which will compel those involved in the Trams project to give evidence following a request from the inquiry chair Lord Hardie.

Mr Keir said: “This is great news that the Scottish Government has acted on the advice of Lord Hardie to convert the Edinburgh Tram Inquiry from a non-statutory to statutory status.

It is shocking that there has been a lack of co-operation by some of those who were involved in the project, this is clearly unacceptable. As the cost has risen to frightening levels over the years, surely the residents of Edinburgh – as well as taxpayers beyond the city boundaries – are entitled to know why this project became a financial liability and embarrassment to the city.”

The Edinburgh Tram Inquiry will convert from a non-statutory to a statutory inquiry following advice from the Chair Lord Hardie. On Friday, Deputy First Minister Nicola Sturgeon instructed the conversion under the Inquiries Act 2005 after Lord Hardie advised that the Inquiry is not receiving the participation it requires.

Making the Inquiry statutory will allow Lord Hardie to compel the production of evidence, the participation of witnesses and enable a robust final report to be prepared. It is not anticipated that the change in status will affect the cost or timescale of the Inquiry.

Deputy First Minister Nicola Sturgeon said: “It was the view of the Scottish Government that a non-statutory inquiry with the co-operation of those with knowledge of the project was the simplest way to ensure the swift answers that people want.

“Lord Hardie has however now reported a lack of co-operation by some, which is clearly unjustifiable. I have therefore given the Inquiry the statutory powers he has requested to ensure that the necessary evidence is secured and a robust final report produced.

“Lord Hardie has assured me that converting the Inquiry to a statutory basis will not increase the costs and time required as he had intended to apply similar procedures. I continue to attach great importance to an inquiry that is quick, efficient and cost effective.”

tram-001

The Inquiry’s terms of reference are threefold:

  • To inquire into the delivery of the Edinburgh Trams project (‘the project’), from proposals for the project emerging to its completion, including the procurement and contract preparation, its governance, project management and delivery structures, and oversight of the relevant contracts, in order to establish why the project incurred delays, cost considerably more than originally budgeted for and delivered significantly less than was projected through reductions in scope.
  • To examine the consequences of the failure to deliver the project in the time, within the budget and to the extent projected.
  • To otherwise review the circumstances surrounding the project as necessary, in order to report to the Scottish Ministers making recommendations as to how major tram and light rail infrastructure projects of a similar nature might avoid such failures in future.

TRAM TESTING SET TO INCREASE

 

Tram testingResidents, commuters and pedestrians in Edinburgh will start to see more trams being tested along the route over the coming days.

At present trams are only running through the city during the night and between Edinburgh Park and the airport during the daytime.

Over the coming days, residents will start to see trams being tested in the City Centre during the daytime.

These tests aren’t timetabled at present but an update will be provided in advance of the first full route daytime test on the Edinburgh Trams website, on Twitter and through local media.

In advance of daytime testing getting under way, the Council and Transport for Edinburgh have produced a series of safety videos and tips as part of a wider awareness campaign to help pedestrians, cyclists and drivers get used to the trams.

Councillor Lesley Hinds,Transport Convener for the City of Edinburgh Council, said: “Up until now, trams have only been running at night when the city centre roads are much quieter. Daytime tests aren’t far away and it’ll take some time for people to get used to seeing trams running on streets so we’re asking drivers, pedestrians and cyclists to take extra care while everyone becomes familiar.

“I’ve seen first hand in Dublin how trams interact with traffic and, as progress continues to be made along the route, it’ll be important that people are aware of the differences. The Client Target May service launch is drawing ever closer but there are still many important tests and a driver training programme to complete. It’s also the right time to remember some straightforward but very important safety messages.”