Tag: staff support

Caregiver recovers from major surgery with support from her team

Thanks to colleagues who looked after me following my hip replacement

AN EXPERIENCED care home nurse with more than 43 years of service is back at work post-hip replacement – after a being cared for by her own colleagues.

Eileen Crawford, 64, who currently works as the Charge Nurse at luxury care home Cramond Residence underwent the treatment earlier this year after years of arthritic pain.

Upon hearing about her need for surgery, her colleagues and managers immediately offered to help her with her post-operative care, including a stay at the home.

Following the operation, they provided her with a week-inclusive stay, including intensive physiotherapy and wound care, before Eileen continued her recuperation at her home in Edinburgh.

Eileen, who has worked at Cramond Residence for three years said: “I’m incredibly grateful that during my recovery process, I was being treated by my friends and colleagues at Cramond Residence. 

“As soon as the team learned about my surgery, they instantly offered me support including transport to and from the hospital as well as post-operative physiotherapy care.

“I’ve seen many patients previously go through these procedures; I was quite anxious about my recovery. However, knowing that I would be receiving this care instantly put my mind at ease, as I knew from working with my colleagues just how professional they are in providing care.”

Eileen was discharged from the Spire Hospital two days after the procedure and transferred to Cramond, where she received five days of intensive physiotherapy and wound care.

The team went above and beyond by offering a tailored plan, ensuring Eileen’s recovery was comfortable and well-supported by familiar staff.

She returned home with improved mobility, and following a period of recuperation has successfully returned to work.

Eileen added: “Cramond Residence made what could have been a daunting recovery process so much easier. Their support allowed me to get back on my feet and return to work much sooner than I expected.

“The care I received was exceptional. From the moment they picked me up from the hospital, I felt completely supported and in good hands, I really can’t thank them enough.”

Ross Bijak, General Manager at Cramond Residence, said: “Eileen does a great job looking after the community here. I’m so glad we were able to pay that back and support her when she needed it.

“It’s brilliant to have her back and to know the team here played a role in her swift recovery.”

Cramond Residence combines luxury accommodation with the highest quality of care, offering a unique small-group living experience within its purpose-built, five-star facility.

With a resident-to-staff ratio designed to ensure personalized attention, the residence provides a range of specialized services, including dementia care, to meet the diverse needs of its residents.

Opened in October 2018 at a cost of £8 million, Cramond Residence continues to deliver outstanding clinical standards in a setting designed for comfort and community.

For more information about Cramond Residence, visit: 

https://cramondresidence.co.uk/

Edinburgh hotel ‘check in’ staff wellbeing with new initiative 

Surgeons Quarter invest in staff following post-pandemic event boom

A FLAGBEARER of Scottish hospitality has launched a new engagement initiative to improve staff wellbeing as the sector booms post-pandemic.

‘SQ Cares’ by Surgeons Quarter is a programme run by representatives across all departments focussing on the welfare and wellbeing of staff – adding to the existing schemes already in place.

Nine members have been meeting once a month since January to discuss six key areas across the business – charity, community, wellbeing, green, inclusion and social – of which three pledges have been made for each.

Current pledges devised by the initiative include wellbeing programmes and seasonal treats, while some entail giving back to the community through supporting charities such as Bowel Cancer UK and organised community clean-ups.

Sarah Williamson, Business and Talent Manager and driving force behind SQ Cares, said: “After a turbulent few years, it’s great to see the events sector back operating at full capacity again.

“Staff have stepped up during busy times so we wanted to introduce a way to engage with them across all departments to gather input and ensure we put their voices at the heart of everything we do.

“SQ Cares is having a positive impact on the business already as the pledges have been created by staff for staff and since these have been put into practice, engagement has soared.

“A business is really all about its people- making sure that they are happy and looked after is so important. We are such a busy company and always running about so sometimes it is nice to just stop and say thank you.

“Initiatives already implemented include celebrating International Employee Appreciation Day where staff were treated to lunch and we also issued thank you cards. We also reintroduced Employee of the Month which has been met with a lot of enthusiasm.”

SQ Cares adds to the number of existing employee initiatives that the event venue already offers, such as a £2,000 holiday bonus for its hard-working hospitality recruits.

The organisation has also recently relocated its office to new premises at Mission Hall in order to create an environment for staff to thrive and have all of the necessary equipment and tools to produce their best work.

An ‘open door’ policy has been introduced at the new office meaning members of the public can visit to discuss their hospitality, event or travel requirements with an experienced member of the team – without having to book an appointment.

Operations Manager, Stewart Munro joined the organisation in April and is supportive of the SQ Cares initiative focused on creating a happier workforce while boosting morale.

He said: “When I joined the team at Surgeons Quarter, I felt like my particular role was a blank canvas and one which I could run with on my own. I’ve been able to spend a lot of time with the team on the ground, helping them to develop and supporting them in any way I can.

“SQ Cares is a way to show our staff that we care and appreciate the amazing work displayed, especially throughout this particularly busy summer period.

“Surgeons Quarter is a fast-paced and forward-thinking company which is why I was delighted to be offered a job there – I feel its excellent employee benefit schemes really showcase this. They have allowed me to grow in my career already and I’m looking forward to seeing the pledges progress.”

For more information visit: https://www.surgeonsquarter.com

RCEM launches public appeal to support A&E staff facing stress and burnout

The Royal College of Emergency Medicine is launching a public appeal  to support the mental health and wellbeing of A&E staff after data show that many have struggled with burnout, distress, and other psychological conditions resulting from the stress of the pandemic, further to the continued pressures of their day-to-day work in Emergency Departments.

The NHS entered the pandemic underfunded, under-resourced and understaffed. This meant the severe demands of the ensuing pandemic were faced by the existing but understaffed workforce.

The shortage of health care workers has meant these existing staff have been continually pushed to their limits and beyond. And throughout the pandemic these health care workers have been physically, mentally, and emotionally challenged. Staff have been working with little or no respite in challenging conditions while facing ever increasing pressures.

The Health and Social Care Committee report “Workforce burnout and resilience in the NHS and social care” cites data from NHS Providers that show 92% of trusts raised “concerns about staff wellbeing, stress and burnout following the pandemic”.

A study published in January 2021 found that nearly half of frontline doctors, including those working in Emergency Medicine, suffered psychological distress during the first wave of the pandemic with others suffering from trauma, PTSD and other psychological conditions.

A study from 2019 found that working as an emergency physician is one of the most fatiguing and stress-inducing professions, a result of regularly working shifts longer than 12-hours, struggling to find work-life balance, and burnout. This was recorded prior to the pandemic, during which the pressures on Emergency Medicine staff significantly increased.

Dr John Heyworth, Consultant in Emergency Medicine in Southampton and Chair of RCEM Fundraising, said: “We know that many Emergency Medicine staff are exhausted and facing burnout.

“After 15 months of this pandemic, with waves of Covid causing intense pressures on our overstretched emergency departments, and now a return to high pre-pandemic levels of hospital activity, added to the stress of the threat of a further wave of covid – this is not surprising. But it is deeply worrying.

“We must do all we can to protect and support our frontline Emergency Department staff. Their hard work and dedication throughout this extremely challenging time has been incredible. As ever, they have been on the frontline throughout the pandemic risking their personal health and dedicating themselves to the care of others.

“The public have shown their remarkable support and respect for the health service. And now, we want to appeal to them to support our A&E staff who work 24/7 in Emergency Departments, ready to treat anyone who seeks care.

“When we know that our Emergency Medicine workforce is struggling with exhaustion, burnout, stress and other psychological conditions then we must take action, and they deserve our support.

“RCEM’s Public Mental Health and Wellbeing Appeal aims to raise money to develop and expand the support services offered to A&E staff who may be struggling with mental health conditions including PTSD, stress, burnout and exhaustion.

“The support offered will be guided and dictated by what A&E staff need most so that we can help them in the best way possible.

“RCEM’s goal is to ensure the services and support provided have a positive and lasting impact on the mental health and wellbeing of our frontline A&E workers.”

RCEM Appeal:

 https://www.rcem.ac.uk/RCEM/Get_Involved/Wellbeing_Appeal.aspx

Donate here:

http://www.rcem.ac.uk/RCEM/Get_Involved/Sign_in_for_donations.aspx?f=SPRW

COVID: More than 53,000 heath and social care staff in Scotland seek psychological support

More than 53,000 health and social care staff have received psychological support from the National Wellbeing Hub since it was launched in May, Health Secretary Jeane Freeman announced yesterday.

Established during the first phase of the coronavirus (COVID-19) pandemic, the hub supports all health and social care workers, including unpaid carers, who need help due to COVID-19, alongside a new 24/7 National Wellbeing helpline.

The hub helps people facing challenging situations at home or at work and includes digital programmes designed to help manage stress and reduce anxiety.

Trained practitioners at NHS24 offer callers to the helpline a compassionate and empathic listening service based on the principles of psychological first aid, as well as advice, signposting and onward referral to local services if required.nvnvnv

Health Secretary Jeane Freeman said: “We are all deeply grateful for the continued hard work, commitment and professionalism of those working in health and social care services. With a second phase of COVID-19 and additional winter pressures, I know our frontline workers continue to face increased anxiety and fatigue due to the unprecedented public health challenge we continue to face.

“The Hub has already helped more than 53,000 people and I hope all health and social services workers in hospitals and in the community make use of the high quality resources and advice available on managing stress and anxiety, fatigue, sleep, relaxation and exercise. For those who need one-on-one support, our wellbeing support line continues to provide around the clock help.

“I would also encourage everyone, especially those who receive health and social care support, to remember the challenges facing key workers and continue to thank them for their incredible work.

“We are continuing to monitor the impact of the pandemic on our valued workforce and will do our best to ensure that appropriate support services are put in place to help them.”

To access the helpline, health and social care staff should dial 0800 111 4191.

The National Wellbeing Hub is designed to be the first point of contact for all employed health and social care staff but also for their families, as well as unpaid carers and volunteers looking for support.