The Skills Development Scotland (SDS) Results Helpline is staffed by more than 30 expert careers advisors and opens tomorrow (Tuesday 8th August) for four days.
The service provides impartial careers advice and guidance on the next steps to students, and their parents and carers, following receipt of their exam results.
Education Secretary Jenny Gilruth met SDS staff at a Results Helpline centre in Edinburgh to learn more about their work and how it benefits pupils.
Ms Gilruth said: “Results day can be a very emotional one for pupils, parents and carers. The opportunity to have a conversation with someone who is impartial and knowledgeable is so valuable.
“Whatever a person’s results, there are options out there for everyone and I would encourage anyone with any concerns or uncertainty about future choices to contact the results helpline to speak with friendly, knowledgeable staff for advice about your next steps.”
SDS Head of Career Information, Advice and Guidance Operations Sharon McIntyre said: “We are so pleased the Education Secretary took time out to come and visit the Results Helpline staff this year.
“It was very clear from the conversations we had that she recognises just how valuable our support is for worried pupils, parents and carers. We wish everyone all the very best with their results this year, but please don’t worry if you don’t get the outcome you hoped for, just phone 0808 100 8000 and we will help you find alternative options.”
The SDS helpline can be reached on 0800 100 8000 and will be open from 8am to 8pm on Tuesday 8th and Wednesday 9th August.
It will then open from 9am to 5pm on Thursday 10th and Friday 11th August. The SDS’ careers advisers will be on hand to offer advice about all post school options, including UK colleges and universities, Confirmation and Clearing, apprenticeships, jobs and volunteering.
Students can also access the SQA Candidate Advice Line (CAL) on 0345 279 1000.
It offers support and information relating to the Scottish Qualification Certificates and is open from 8am-6pm on 8 August and 8.30am – 5pm on 9August.
Near record pass rates for National 5s, Highers and Advanced Highers in an exam year
TODAY thousands of young people across Scotland have received the results for their Nationals, Highers, Advanced Highers, National Progression Awards, Skills for Work Awards, National Certificates and Awards.
These results will allow young people to take the next step on their learning journey; either continuing at school, moving on to college or university, or entering employment or a workplace-based training programme.
All learners will have their results certificate delivered to their home address by first class post on Tuesday 9 August. Those who have signed-up for and activated their MySQA account will also receive their results by text and/or email this morning.
If learners do not receive their certificate with their post, they can contact their school, college or training provider, who can provide results and work with SQA to find out what has happened to the certificate.
On Results Day, SQA’s helpline opened at 8 am to answer learners’ questions about their certificates. Young people can also call Skills Development Scotland to speak to dedicated careers advisors about the options that are available to them.
Pass rates for National 5s, Highers and Advanced Highers have increased to near record levels for any exam year since current qualifications were introduced.
The overall percentage of A grades is also higher than 2019, when exams were last held, and the number of skills-based qualifications, awards and certificates has increased to a near record 64,240.
Almost 138,000 learners are receiving Scottish Qualifications Authority (SQA) results today – the highest number since 2017.
These show:
the National 5 pass rate was 80.8% (250,730 passes) – up from 78.2% in 2019
the Higher pass rate was 78.9% (148,540 passes) – up from 74.8% in 2019
the Advanced Higher pass rate was 81.3% (22,940 passes) – up from 79.4% in 2019
Today’s results also show the gap between attainment levels in the least and most deprived areas has narrowed from the 2019 level:
for National 5, the gap was 14.6 percentage points – down from 17.1 percentage points in 2019
for Higher, the gap was 15.0 percentage points – down from 16.9 percentage points in 2019
for Advanced Higher, the gap was 13.2 percentage points – down from 13.6 percentage points in 2019
Education Secretary Shirley-Anne Somerville said: “This is one of the strongest ever sets of results for any exam year, which is particularly impressive given the significant challenges learners have faced as a result of the pandemic.
“Pass rates for National 5s, Highers and Advanced Highers have increased compared with 2019, with A passes also up, and skills-based qualifications are close to the highest ever figure.
“It is important to note, though, that although 2022 saw a return to exams, it was not a return to normality. The approach to exams reflected the disruption to teaching and learning that young people faced and a wide-ranging package of support and modifications was put in place.
“I am confident that the approach, which was informed by views from across the education system, as well as learners, has delivered a credible, consistent and fair set of results for our young people. Indeed, universities have assured learners that they support the 2022 approach to assessment, and industry leaders have spoken publicly about how much they value this year’s qualifications.
“Today’s results illustrate the wide range of qualifications that learners are choosing, and I welcome the increase in skills-based awards. These qualifications equip young people with the skills they need to enter apprenticeships or go into the workplace, where they will support Scotland’s economic recovery after COVID-19.
“There are many different pathways to success and I want to celebrate the full breadth of learners’ achievements and to pay tribute to our young people for working so hard and showing such resilience.
“I’d also like to thank our incredible teachers and education staff, and, of course parents and carers, who have supported learners during another very challenging year.
“While the results show the gap between attainment levels in the least and most deprived areas has narrowed from the 2019 level, we know that the pandemic has disproportionately impacted learners from more disadvantaged backgrounds. We are determined to accelerate the progress that has been made and we are investing a record £1 billion in the Scottish Attainment Challenge during this parliamentary term.
“Some learners may not be receiving the results they were hoping for today. This year there is a free, direct appeals service for those whose National 5, Higher and Advanced Higher awarded grade is less than the estimate submitted by their school or college. There is also plenty of help available on next steps, including from the Skills Development Scotland Results Helpline.”
This year, Scotland has returned to formal national exams, supported by a package of measures (course modifications and revision support, as well as wider support from across the education system).
These measures were designed to address the ongoing disruption to learning and teaching that young people experienced, while maintaining standards.
In addition, SQA has adopted a more generous approach to grading to help ensure fairness for learners. This is in recognition of the fact that those preparing for and sitting exams have done so in very different circumstances from those who sat exams in 2019, having experienced disruption to their learning over two academic years.
Learners can be confident that the qualifications they receive are credible and fair, and that they reflect the knowledge, understanding and skills they have acquired through their hard work in very challenging circumstances. Colleges, universities and employers, can also be confident that standards and integrity have been maintained in 2022.
Young people can also appeal their grade for National 5, Higher and Advanced Higher courses directly through SQA for free. Learners can appeal if their final result is lower than the grade their school, college or training provider expected. While the final decision is the candidate’s, SQA would encourage anyone considering submitting an appeal to discuss their decision with their teacher, lecturer or other member of staff first.
Priority appeals are available for learners who have a conditional offer for a college or university place or for a training or employment offer and must be submitted to SQA by Friday 19 August.
All other appeals must be submitted by Friday 2 September.
Full details on eligibility and how to register an appeal and a copy of SQA’s Appeals 2022 – what you need to know (495 KB) booklet has been delivered to the homes of all learners taking National 5, Higher and Advanced Higher courses.
Annette McKenna, Senior Operations Manager at SQA, said: ‘I want to thank candidates across Scotland for their hard work and dedication in preparing for and sitting their exams and assessments. Learners can have confidence in their grades and be proud of what they have accomplished.
‘I also want to thank all the teaching and support staff who have gone to exceptional lengths to support learners and help them achieve their results. It is thanks to them that candidates are able to reach their full potential.
‘I encourage anyone who has any queries or needs advice come Results Day, to call the helplines where dedicated members of staff will be happy to help and guide you.’
SQA’s Candidate Advice Line will be available on Results Day from 8 am to 6 pm, then Wednesday 10 August to Tuesday 16 August (excluding weekends) from 8:30 am to 5 pm. The line can be reached on 0345 279 1000.
Skills Development Scotland can be contacted on 0808 100 8000 and will be open from 8 am to 8 pm on Tuesday 9 August and Wednesday 10 August. It will be open 9 am to 5 pm from Thursday 11 August to Wednesday 17 August, excluding weekends.
Children’s Commissioner Bruce Adamson has congratulated young people on their achievements during the pandemic.
IN a video message, he’s said ‘well done’ to those who are pleased with their results. But he’s also reminded young people who might be feeling disappointed, that setbacks happen to us all.
Commissioner Bruce says: “I want to say a big congratulations to all of you. It’s been a difficult few years and you’ve worked really, really hard. It’s important that we recognise all of your achievements.
“If you’ve got the results you hope for, that is brilliant. For those who don’t get the results you hoped for, don’t panic. There really is no wrong path, and we’ve all had setbacks in our academic careers.
“Take the opportunity to think about what you want to do next to develop that amazing potential that you have.”
Paul Johnson, NSPCC Childline Team Manager, Scotland, said: “At Childline we know that results day and the period running up to it can be a really stressful time for young people.
“This year we saw the return of exams for the first time in three years after the pandemic and young people have told our Childline counsellors that they have been feeling anxious and stressed about revision and sitting them.
“Some young people have also told us they felt underprepared for exams after studying from home for long periods of time in the last few years.
“Now, as they find out their results from the exams, it is vital that they feel supported and listened to.
“Young people often tell us they are worried they will get lower grades than they need to get into their preferred course or University, and they feel anxious and unsettled because it’s out of their control.
“Often they have high expectations for themselves, or their family can put them under pressure to perform well.
“Some young people think their whole future depends on these results and this is their last chance to get into the further education course of their choice, or an apprenticeship that they have applied for.
“In such circumstances, it’s possible the young person could appeal their results or resit their exams the following year. They could also look at alternative courses or universities through clearing, and there’s the option of taking a gap year. Speaking to a teacher could be very helpful in assisting a young person to decide on which is the best option to take.
“If any young person is feeling apprehensive and worried about their results, I’d urge them to talk to someone about it.
“It can be very upsetting for a young person not to get the grades they had hoped for or expected, and it can affect their confidence. But it’s important for them to know that many others are going through the same thing and there are a range of options to explore.
“There are also lots of trusted adults they can turn to for help and support whether that’s a teacher, careers advisor, parent, carer or Childline.
“Every year our specially trained counsellors carry out counselling sessions with hundreds of children across the UK who are worried about their exams and results. They listen to the young person’s concerns, offer advice about dealing with anxiety and help explore the different options available for those who don’t get their desired results.
“The conversation is confidential, and no worry is ever too small.”
Young people under the age of 19 can get free, confidential support and advice from Childline at www.childline.org.uk or by calling 0800 1111 for free.
A girl aged 16 from Scotland, said: “We have final assessments starting next week and we’ve only been given a couple of weeks to learn the content and I’m struggling with it all to be honest.
“I was predicted straight As but at this rate my grades will be nowhere near that. I’m so anxious I feel sick constantly. I’ve never really struggled with exams before – I found national 5’s really easy but when I went up to higher and there was lockdowns and stuff I started really struggling.” (Girl, aged 16, Scotland)
A girl aged 17 from Scotland, said: “I feel really stressed and worried and don’t know what to do. I had my first ever exam today and I feel like it went horrible.
“In my prelims, I got all As but today’s exam felt way harder and don’t know if I will be able to appeal. I feel I’m going to be stressing over this the whole summer until my exam results come back and still I have 3 other exams to go.”(Girl, aged 17, Scotland)
Advice
For young peoplewho may not achieved the results they wanted:
Ask a teacher, careers advisor or any adult you trust what they think and discuss your options and how you are feeling.
Remind yourself of what you did well in whether that be specific pieces of coursework, or other parts of your life.
Don’t compare yourself to your friends.
If you do not feel your grade reflects your ability speak to your school about making an appeal.
Look at other courses or training programmes and apprenticeships that you can do.
If you haven’t got a place at your chosen university, try not to worry as there is a chance you could get a place at another university through the clearing process.
Take a gap year and do something different like volunteering.
Look at different courses that you can do with the grades you have achieved.
For parents and carers:
Your child may find it hard to talk to you about their results so be patient and supportive until they feel ready to talk about how they feel.
Encourage your child to take their time to think about what they want to do next. There’s no need to rush into a decision straightaway.
Help them think about their choices by writing down a list of pros and cons for each of their options
If they are finding it hard to talk to you, let them know they can contact Childline for free, confidential support and advice on 0800 1111 or www.childline.org.uk
