CHI in Local Government: Improving Outcomes through Partnership

CHI in Local Government Project brings together key partners to deliver better outcomes for citizens

A new project exploring the use of the Community Health Index (CHI) number in Scottish Local Government has been awarded £590,000 funding from the Scottish Government.

The ‘CHI in Local Government’ project, led by COSLA, the Digital Office for Scottish Local Government, and Public Health Scotland, seeks to improve information sharing across health, social work, and social care services.

The Community Health Index (CHI) System, which has underpinned NHS Scotland’s digital infrastructure for over 40 years, provides a unique patient number used across the health service. It supports everything from immunisation and screening programmes to primary and secondary care delivery.

The CHI In Local Government project aims to use the CHI number to improve the quality of the data services hold, allow services across health, social work, and social care to better match data, and ultimately deliver better outcomes for our citizens.

Accessing health, social work, and social care services all too often requires people to repeat their information. Using the CHI number as a common identifier across health, social work, and social care will reduce this duplication and improve integration of services. To deliver the highest standard of care, it is essential that our workforce have access to the right information at the right time.

The aims of the CHI in Local Government project align clearly with the ambitions set out in the joint COSLA and Scottish Government Digital strategy, Care in the Digital Age, and Data strategy, Greater Access, Better Insight, Improved Outcomes.

Both strategies emphasise the importance of robust information governance and seamless data sharing across health and social care.

Councillor Paul Kelly, COSLA Health and Social Care Spokesperson, said: “I am delighted that the CHI in Local Government project has received funding to progress to the Discovery phase.

“By using CHI more widely across our Councils we can improve data matching and, crucially, reduce the amount of times people accessing our services have to repeat their information.

“I look forward to continuing to champion this work as it progresses and ultimately delivers better outcomes for our citizens.”


Tom Arthur, Minister for Social Care and Mental Wellbeing, said: “In line with the priorities recently set out in the Health and Social Care Service Renewal Framework, I am pleased to support this project.

“Using CHI numbers in social care means people will get a better level of service. By allowing information to be shared safely and confidentially between professionals, we can reduce duplication of work, and the time staff have to spend on administrative tasks.

“It will further embed the integration of health and social care and help in preparations for the health and social care online app, launching in Lanarkshire later this year.”

Martyn Wallace, Chief Digital Officer, Digital Office for Scottish Local Government, said: “I am thrilled with this significant investment as we continue to work closely with our public sector partners to enhance our digital services for citizens.

“By utilising the Community Health Index (CHI), we will streamline access to services, reduce the need for individuals to repeat their information, and ensure timely delivery of care.

“This initiative will also promote better integration of health and social care services, support other collaborative digital projects like the new Health & Social Care App, and ultimately improve outcomes for our citizens.”

Scott Heald, Director of Data and Digital Innovation, Public Health Scotland said: “Our vision at Public Health Scotland (PHS) is focused on ensuring communities can flourish across Scotland.

“We bring together data and intelligence to shape decisions affecting health and care. This work to adopt the Community Health Index (CHI) in Scottish Local Government will make a huge contribution towards how we can work with partners to maximise the benefits of digital and data in ways that will empower individuals and communities.

“PHS already collects and analyses data from across the domains of health and social care, much of which Is sourced directly from Local Government systems.

“The opportunity to integrate the CHI into those underlying systems will lead to faster, more efficient, and accurate production of whole-system data on health and social care services and provide insights on outcomes for individuals across Scotland.”

Enhancing social care services

£9.2 million to support independent living

More than £9 million is being made available over the next three years to give people who access social care more choice and control over decisions relating to their care.

This funding builds on an additional £2 billion investment in social care and integration, as part of the Scottish Budget for 2024-25, and delivers on the Scottish Government’s commitment to increase spending by 25% over this Parliament – two years ahead of the original target.

The funding for the national ‘Support in the Right Direction’ programme will enable organisations to deliver independent support and advocacy to help people live independently and participate in all aspects of life.

The grants are part of the Scottish Government’s Self-Directed Support Improvement Plan which empowers people to make informed choices about the support they need.

Social Care Minister Maree Todd said: “Through this funding, people and carers will be supported to have more choice and involvement in how their social care is delivered.

“We want everyone accessing social care to feel confident participating in every stage of their social care journey and be equal partners in their care and support decisions, so that they can live a full and independent life.

“The ambition is to have the right independent support available at the right time and place to meet the specific needs of each individual.”

Lothian Centre for Inclusive Living Chief Executive Gaby Nolan said: “We are delighted to be awarded the Scottish Government funding.

“By offering peer support, as well as individualised casework, this funding will enable us over the next three years, to raise more awareness of Self-Directed Support to disabled people and carers, improve access and support people at all stages of their social care journey.

“This fund is also supporting us to work with carers from Black and Minority Ethnic communities increasing awareness and access and offering accessible, person-led support.”

Inspiring Scotland Chief Executive Celia Tennant said: We are pleased to be working with the Scottish Government on Support in the Right Direction. This vital funding commitment will help bring stability to organisations over the next three years and strengthen the network across Scotland of providers of independent advice and advocacy with self-directed support.       

“We know that locally based organisations are vital in enabling people and their carers to understand and navigate the social care systems in their areas. 

“Each of these organisations bring expertise in social care, self-directed support and a good knowledge of local resources meaning they are best placed to work with people at every stage of their journey.”

33 third sector organisations across Scotland are to be funded through Support in the Right Direction (SiRD), to provide independent support, information, advice and advocacy to people using social care and their carers.

Care Inspectorate launches Unpaid Carers survey

The Care Inspectorate has launched a survey to understand unpaid carers experience of adult social work and social care services.

Please take part and share.

You can find the survey at: https://bit.ly/3KIjp3O

Why are we doing this survey? 

We are undertaking this survey because we want to understand carer’s experiences of adult social work and social care services and how they are supported in the following areas:

  1. Knowing and understanding their rights;
  2. Maintaining or improving their health and wellbeing and quality of life; and 
  3. Being supported to continue in their caring role, or to move on from their caring role where this is the best option.  

From this we aim to learn how the future support of carers can be developed and improved. The findings from this inquiry will be a key resource for organisations both locally and nationally in doing this work. 

We would like to hear from you if you are an adult currently caring for a spouse/partner, relative over the age of 18 years, a neighbour, friend, or someone else. We would be grateful if you could take some time to tell us about your experience by completing this survey. This survey closes on 3rd June 2022.

It should take about 10-15 minutes to complete. 

You will be able to save it and go back to it at a later time, so you do not have to complete it in one go.