Tag: Serco

End of the road for Just Eat Cycles

An announcement from Just Eat Cycles:

It is with great sadness that we announce today that Edinburgh Cycle Hire will close on 17 September 2021. We know how disappointing this announcement is for our many regular users.

Unfortunately, the contract to provide a cycle hire service to the City has come to an end, so we are unable to continue. The scheme will continue to operate until midnight on 17 September 2021, at which point the service will stop.

All annual and extended period passes which have been purchased and have a remainder of time left on them will be refunded automatically with any balance after 17 September 2021.

Over the coming days we will share more information about the closure, including when certain stations will close.

The scheme has run under a three-year agreement between Serco and Transport for Edinburgh, and in that time has made a great impact on Edinburgh’s sustainable transport network, with hundreds of thousands of trips made on our bikes since 2018.

Since then 70,000 unique users have cycled over 450,000 trips, replacing millions of miles of combustion engine transport with a green travel alternative.

Council Leaders have expressed disappointment at the end of the contract between Transport for Edinburgh and Serco to run the city’s cycle hire scheme.

The Council is investigating alternative options to replace the popular scheme.

Council Leader Adam McVey said: “We are very disappointed that Serco have opted to walk away from the popular shared bike hire scheme in Edinburgh. When the bike hire scheme was first introduced the commitment was to operate it with no public funding and it is highly regrettable that Serco will not continue the scheme on that basis. 

“We recognise that the bike hire scheme has helped more people get access to bikes, enjoying the benefits of fast, reliable, healthier journeys around town. The withdrawal of Serco will come as a frustrating shock to many regular users of the bike hire scheme.

“It sends absolutely the wrong message at a time when so many of us are deeply concerned about the climate emergency and what we can each do to combat the effects of human activity. Choosing to travel by bike is one of the easiest changes many of us can make.

“We’re now working on a replacement bike hire scheme for the Capital. We are actively pursuing options to ensure that a replacement scheme is in place as quickly as possible.”

Depute Council Leader Cammy Day said: “Over the past few years it’s been a welcome sight to see residents, students and visitors making journeys from A to B across Edinburgh by hire bike and they’ve become a key part of our sustainable transport infrastructure in the city. It’s a huge disappointment the scheme’s coming to an end.

“The city will share our huge disappointment that the scheme is  coming to an end and that Serco have walked away form a key part of the city’s active travel plans. We will now engage with the cycling community to look at alternative innovative scheme to get people back on the bikes.”

‘Walked away’? Not at all, say Serco. The Serco absolutely refute the council leaders’ claims, and maintain it is the COUNCIL ITSELF that is to blame for the ditching of the scheme.

Serco’s micromobility director Sam Jones, said: “We’re disappointed that we have been unable to find a way to continue the Edinburgh bike scheme.

“We have explored every route possible to find extension options beyond our original three-year contract which expires on 17 September 2021. Those efforts continued through to last week when the council advised us that they were not able to extend the current contract.

“Serco has been running the scheme since September 2018 under a three-year concession. Despite the scheme making a loss over that time we have not walked away and we have stood by our commitments and continued to make a success of the scheme for the city’s people and visitors.

“As was reported in May 2021, funding options were being explored which would have enabled the scheme to carry on – however we were informed two weeks ago that City of Edinburgh Council has been unable to confirm those plans.”

More than half a million journeys were made by over 70,000 users during the life of the bike hire project. During 2020, when the Edinburgh Cycle Hire Scheme was the fastest growing scheme in Britain, there were with 234,500 trips made. 

In 2020 the scheme also won the award for Cycling, Walking and Public Realm at the Scottish Transport Awards.

Edinburgh Cycle Hire reports 119% growth over 12 months

Edinburgh Cycle Hire has reported growth of 119% between September 2019 and 2020. Over 221,000 trips were made during that time, eclipsing growth reported by other UK cycle schemes and the record set by the company last year.

The scheme has seen exponential growth with average trips per day up by 46%. This is due in part to the 75 new hire stations installed at sites across the city including Montgomery Street and Belford Road next to the Scottish National Gallery of Modern Art (Modern One) and Dean Gallery.

Other sites included West Crosscauseway, Corstorphine Road and Craigleith Road. These are areas previously not served by a cycle scheme and is part of a strategy to create a cycling network for the city as an alternative to short car journeys.

New users to Edinburgh Cycle Hire have totalled more than 34,000 bringing the overall to 57,000 customers cycling in and around the city. Earlier in 2020 the popular scheme was extended into South Queensferry with start/end journeys totally nearly 4,500 in the first six months and 1,500 new customers joining the scheme. Proving that cycle hire can function as a public transport service, as well as improving inner city connectivity.

George Lowder, Chief Executive, Transport for Edinburgh said: “What makes this performance truly outstanding is that this growth encompasses a period when the country was in lockdown, with homeworking, no Festivals and few visitors in The City.  

“The people of Edinburgh have embraced cycling and we will continue to strive to grow the scheme to meet with this increasing demand.”

Alex Macdonald, General Manager Serco said: “We’d like to thank our customers to the moon and back for making the positive choice to cycle.

“Coincidently the one million kilometres our customers have ridden would take them from the moon, to earth and back again.”

Cllr Lesley Mcinnes, Transport and Environment Convenor, the City of Edinburgh Council, said: “Edinburgh Cycle Hire has proved itself to be an accessible and easy alternative to travelling by car and is a vital part of the city’s sustainable transport network, providing another useful choice of how to get around in Edinburgh.“

The scheme has not been without its challenges: theft and vandalism has been an issue with bikes stolen and dumped in public places and damage to hire points.

Further investment has been made to the cycle hire’s infrastructure to deter this type of anti-social behaviour and maintain the scheme’s sustainability.  However, this impacts on delivering services across the city, especially in areas where cycling could become a more accessible mode of transport for many communities.

A partnership has been created with Police Scotland to support efforts to recover stolen bikes and prosecute those who choose to damage the scheme’s infrastructure.

Chief Inspector Neil Wilson, Police Scotland said: “Police Scotland, Edinburgh City Division has been working in close partnership with the Edinburgh Cycle Hire Scheme (ECHS) to address theft of their fleet and vandalism to their infrastructure.

“We have undertaken crime prevention surveys of hire stations throughout the city and we will support ECHS in the implementation of enhanced security measures. Our officers have been briefed on how to spot a stolen bike and regularly undertake targeted patrolling, which has resulted in numerous apprehensions and prosecutions.

“We will continue to develop our approach in partnership with ECHS and would encourage the public to remain vigilant and report any suspicious activity involving the cycle hire network to police.”

To bring cycling to the community the scheme was awarded funding from SP Energy Networks’ Green Economy Fund and Funding by Smarter Choices Smarter Places, which is Paths for All’s programme to increase active and sustainable travel throughout Scotland.

The programme is grant-funded by Transport Scotland.  The cycle scheme will implement an outreach programme to help people make the choice to walk or cycle for short local journeys, and to encourage groups who were reluctant to cycle feel confident getting on a bike.  

In March Edinburgh Cycle Hire took ownership of an additional 68 ebikes through eBike Grant Fund, delivered by Energy Saving Trust and funded by Transport Scotland.  These have been a popular choice with nearly 21,000 trips made.  Feedback has shown a broader demographic of uptake for ebikes, especially amongst older users, proving that you never really forget how to ride a bike. 

During the summer Edinburgh Cycle Hire, in partnership with Sustrans and funding from Transport Scotland responded to the Covid-19 pandemic by providing free passes to NHS Workers to support them with their essential work.   

With increasing demand for the scheme, Edinburgh Cycle Hire’s future looks set to continue in a positive direction as the city continues to seek out ways to improve its connectivity in a sustainable way.

Find out more about Edinburgh Cycle Hire online.