Tag: retail

Laura Ashley stores reopen … for Closing Down sales

British retail heritage brand, Laura Ashley has confirmed that its Edinburgh stores, located on George Street and at Straiton Retail Park, re-open today to commence the closing down sale, with dramatic reductions on fashion. 

Laura Ashley’s extensive closing down sale launches with at least 50% off fashion in-store and online, plus all furniture now 30% off.  Everything has been reduced and has to go, including stock being cleared from the warehouse.  Customers are encouraged to take advantage of these fantastic discounts while stocks last.

The stores are ‘COVID secure’ and adhere to a strict policy of social distancing with a limited number of shoppers allowed in-store at any time, as well as regular deep cleaning.  Card payments are encouraged.

Laura Ashley began in the 1950s, quickly becoming famous for its unique printed fabrics.  Over time, the brand grew to become the household name of today, synonymous with quality fashion, interiors and home furnishings. 

Despite the store closures that will follow the ‘everything must go’ sale, the Laura Ashley brand will remain online (www.lauraashley.com) and at retailers nationwide.

The Edinburgh stores will continue to trade until further notice. 

A spokesman for Laura Ashley said, “There are some fantastic deals to be found in-store, as everything is now reduced and, with at least 50% off fashion, we expect clothing ranges to sell out fast.  We are extremely mindful of the current COVID crisis and customers can be assured that the store will be COVID secure.”

Laura Ashley stores reopen for Closing Down sales

Which? launches tool to tackle profiteers

Which? has developed a simple tool for people to report coronavirus profiteering amid concerns that price-gougers are getting away with hiking the prices of essential items.

The consumer champion has uncovered widespread problems with basic products being sold for hugely inflated prices on online marketplaces such as Amazon Marketplace and eBay – and there are concerns that similar behaviour could be happening on other sites and in shops up and down the country.

These practices may have left key workers and charities struggling to get essential products they need or forced to pay extortionate prices.

Which? spoke to a charity that helps provide hundreds of meals to elderly and vulnerable people – demand for this vital service has gone up since the Covid-19 crisis. However the price of essential items to keep its employees and vulnerable clients safe, such as antibacterial probe wipes, which the charity has only been able to buy in the high quantities they need from eBay, has more than doubled since the crisis.

The Competition and Markets Authority has set up a dedicated Covid-19 taskforce, and reports shared using the tool will help the regulator to establish the scale of the problem and take action against the worst offenders. Which? is also calling for emergency legislation to give regulators the tools to swiftly crack down on price-gouging on certain essential products during this crisis, and any future ones.

The CMA and Chartered Trading Standards Institute have both raised serious concerns about problems with price-gouging and the Prime Minister has also warned traders against “exploiting people’s need” during a national emergency.

Which? has heard reports from hundreds of consumers that unscrupulous sellers have been taking advantage of the situation and its investigations have uncovered huge price hikes on products such as handwash, cleaning products and baby formula.

Which? experts have found Dettol bleach and cleaning sprays being sold by third-party sellers with price hikes of almost 1000 per cent more than the typical price on eBay with evidence of dozens of purchases being made at these prices.

Researchers also encountered sterilising fluid for baby bottles for more than 10 times the original price by a seller on Amazon and a bundle of one handwash and one antibacterial gel for £30 on eBay, instead of the £3.50 it would usually cost.

Some shoppers have felt pressured into buying these overpriced products because of a lack of alternative options available, including older and more vulnerable people who need access to vital hygiene products such as hand sanitiser.

One told Which?: “I’m disabled and struggle to leave my home, but the current crisis is forcing me to go out and struggle to get essentials when I normally get as much online as I can.

“My trust in buying from online marketplaces has been shattered, some items are fine if I find it at a reasonable price, but others I can’t trust as they’re either gouged, possibly diluted and therefore useless, or it’s a scam listing and the item never existed to begin with.”

Another said: “I paid £19.80 plus £5.25 for post and packaging for 2 x 250ml of hand sanitiser from a seller on eBay. Outrageous price but we are a captive audience and it was the cheapest I could find. Someone is getting very rich from this pandemic.”

Which? has also heard numerous reports of price-gouging at bricks and mortar retailers including pharmacies.

Which? is calling for the government to introduce specific legislation to stop unjustifiable price hikes of essential items during times of emergency, as well as requiring online marketplaces to ensure compliance on their sites or face enforcement action.

New legislation would also give the UK a head start in tackling price-gouging during any future emergencies. The absence of legislation has made it harder to take action on this issue swiftly and left the UK trailing behind other countries that already have laws to combat price-gouging during crises.

In the meantime, Which? believes online marketplaces need to bring in stricter, more effective controls and policies to tackle price gouging, and is encouraging the CMA to take strong enforcement action using its existing powers where appropriate.

Sue Davies, Head of Consumer Protection at Which?, said: “It is unacceptable for people to be left at the mercy of unscrupulous sellers during a national emergency. We’re calling for people to report opportunistic coronavirus profiteers via our tool so that we can press home the need for swift action and put an end to price-gouging on basic goods.

“The government, working with the CMA, needs to step in with emergency legislation to crack down on price-gouging and keep the price of essential items reasonable during a crisis.”

Link for consumers to submit reports to Which?’s price-gouging tool: https://www.which.co.uk/pricegouging

Update from Sainsbury’s Chief Executive Mike Coupe

I’ve written to you regularly over the past few weeks as we adapt the way we work to keep our shelves full while keeping you and our colleagues safe.

We continue to make changes in line with government guidelines and in response to feedback from you and our colleagues.

I am writing today to tell you about measures we are taking to protect our customers and colleagues and to update you on our product availability and on how we continue to support our elderly and vulnerable customers.

Keeping our customers and colleagues safe

Keeping you and our colleagues safe is our number one priority. This week we have brought in further measures to help you keep a safe distance from other customers and from our colleagues when you are visiting our stores.

We have queuing systems in place outside stores and ask you to please queue at a safe distance of two metres apart. Please also try to keep a safe distance from other customers and from our colleagues when you are doing your shop. We have placed clear markings on shop floors to help you know what a safe distance is.

From today, we are asking everyone to please only send one adult per household to our shops.

This helps us keep people a safe distance apart and also helps to reduce queues to get into stores. Our store teams will be asking groups with more than one adult to choose one adult to shop and will ask other adults to wait. Children are of course welcome if they are not able to stay at home.

To help keep our colleagues safe while serving customers, we now have screens at most manned checkouts. In the next few days we will have finished installing the screens across all manned checkouts in every supermarket, convenience store and Argos collection point.

Feeding the nation

We have been working hard with our suppliers to improve our product availability. Most people are now just buying what they need for themselves and their families. This means we now often have stock on the shelves all day and at the end of the day.

People have been queuing to get into our stores when they open in the mornings, but customers are now finding they can shop at any time of the day and feel confident in finding most of what they need.

As stock continues to build, we have been reviewing whether we still need to limit the number of items people buy. I am pleased to tell you that we will start to remove limits from Sunday. Limits will remain in place on the most popular items which include UHT milk, pasta and tinned tomatoes.

We have removed limits from Easter eggs immediately as we know families often want to buy more than three and we have plenty of these in all stores and online.

Supporting elderly and vulnerable customers

We are continuing to prioritise elderly and vulnerable customers for online delivery slots and our customer Careline has helped 170,000 customers, who will now get priority access to online delivery. In total, we have offered priority booking to more than 450,000 elderly or vulnerable customers.

I apologise to customers who have been struggling to get through to our online team. The team is working at full capacity and we are doing our very best to get to people as quickly as possible.

We are expanding our groceries online service as much and as quickly as we can. Two weeks ago we had 370,000 online grocery slots available. By the end of next week we will have increased this to 600,000 across home delivery and click and collect and we will continue to add more capacity over the coming weeks.

Supporting our colleagues

Our colleagues really are doing a remarkable job. I have been into a number of stores over the past few days and have been struck by their dedication and their determination to do the best job for our customers. These are very uncertain times and our colleagues really are on the frontline.

We are doing everything we can to keep our colleagues safe and this includes supporting them if they need to self-isolate. Where colleagues are considered vulnerable, we are paying them in full for the recommended 12 weeks self-isolation, including colleagues who live with extremely vulnerable family members who the government has asked to shield for 12 weeks.

I am personally committed to ensuring the safety of our colleagues and we will continue to do the right thing to protect them throughout this time.

I have been delighted to see that customers have told us they think colleague friendliness is at an all-time high at the moment. I think this is real testament both to the hard work of our colleagues and also the fantastic recognition they are getting for the vital role they are playing throughout this crisis.

Thank you for treating our colleagues with the respect and kindness they deserve. They really are doing their best to serve our customers well in these challenging times.

Best wishes

Mike

Key Worker status: Usdaw appeals to local authorities

Retail trade union Usdaw has written to the Scottish Government THREE TIMES urging them to clarify that workers in the food and pharmaceutical supply chains are defined as key workers and therefore able to access school childcare provision. 

The union has not received the necessary clarity, so has written to all Scottish local authority leaders directly, pleading with them to allow retail and pharmaceutical workers to make use of the much needed services schools offer, to enable them to go into work and provide the essential services we all rely on.

Stewart Forrest,Usdaw Divisional Officer for Scotland, said: “Usdaw is extremely disappointed with the guidance issued by the Scottish Government on Friday regarding school closures.

“In the rest of the UK, the essential role of food and pharmaceutical workers has been recognised, with these workers rightly prioritised for childcare provision.  This has not been made clear in the guidance for Scotland.

“There is an extraordinary effort being undertaken by workers throughout the supply chain, to keep Scotland fed.  The supply of food and medicine is always an essential service, now more than ever. There should be no question whatsoever that our members in these roles are essential workers and that they need to be prioritised.

“It is very disappointing that we have been forced to write to local authority leaders directly, but we will not let this rest until our members, who are doing essential work in very difficult circumstances, have the correct support that they desperately need.”

Co-op to donate to donate £1.5m worth of food to FareShare

Convenience retailer Co-op has announced that from next week, it will be donating £1.5 million worth of food to FareShare, in a show of co-operation to help boost stocks, support local communities and those citizens who are struggling amid the ongoing coronavirus outbreak.

FareShare – the UK’s largest hunger fighting charity – supports over 11,000 charities and community groups, including food banks and Co-op has pledged £1.5 million of essential food products which will be split amongst FareShare’s 23 regional centres, and then supplied to a network of local community groups across the country.

Food banks have seen a significant drop in donations as the Coronavirus takes hold, but it is in these times of national crisis that they remain a lifeline for those who rely on the donations to feed their families. Demand is only set to grow as the number of people who unexpectedly find themselves out of work increases.

Jo Whitfield, CEO, Co-op Food, said: “The Co-op has a critical role to play in supporting our members, customers and colleagues, as well as the local communities that our stores sit at the heart of.

“Food banks have never been more important, so it makes sense that we provide support to help FareShare keep people fed and watered during this unprecedented time.

“Co-op already supports around 1,500 local community groups with our national food redistribution programme, Food Share, and we know that they are finding it tough at the moment, so I’m really pleased and proud we can provide FareShare directly with the essential products they need to help our communities.

“It’s a great example of us all cooperating and pulling together to help those most in need and I would ask everybody if they can, to contribute to a food bank near to them. Every tin, jar or carton makes a difference.”

Lindsay Boswell, CEO FareShare, said “At this time of huge uncertainty, we all need to pull together to help those most vulnerable and most affected by the issues caused by the coronavirus pandemic.

“The very generous support of £1.5 million worth of food from the Co-op will enable the FareShare network to maintain a continued vital food supply line into our charities over a prolonged period of ten weeks, providing great reassurance that there will be a baseload of food provided to the 11,000 charities and community groups that FareShare and our partners support every week across the UK.”

Co-op have also announced today they will be prioritising more vulnerable customers and those who care for them, during the hours of 8am to 9am Monday – Saturday /10am to 11am on Sundays. As a local convenience retailer, Co-op is uniquely positioned to serve these customers.

Jo Whitfield, CEO, Co-op Food said: “I would like to thank our customers for their ongoing support as we all pull together during these unprecedented times.

“We won’t close our Co-op to other customers during this hour, but I would ask for their understanding as we prioritise the needs of our most vulnerable customers and the amazing people who look after and care for them.”

Earlier this week the Co-op also announced measures to combat holiday hunger in pupils caused by unplanned school closures. 6,500 students across 25 Co-op Academy Schools who currently have free school meals, will be given a £20 voucher for every week that schools remain shut.

Coronavirus: Morrisons introduces new measures

Morrisons has set out a number of measures to support colleagues and customers during the Coronavirus outbreak.

As a British family business, Morrisons will do its bit during the emergency and today sets out a plan to protect and help colleagues and expand home delivery to many more households at a time of national need. In doing so, Morrisons will create an extra 3,500 jobs.

These measures follow on from Morrisons announcement last week that it would be implementing immediate payments for its smaller suppliers, supporting their cashflow during this very difficult time for the British economy.

The key elements of the plan announced yesterday are:

  • Colleague hardship fund – to support colleagues who are in financial difficulty as a result of the Coronavirus outbreak we will create a colleague hardship fund. Colleagues will be able to apply for funds if they experience a financial setback and are struggling to make ends meet.
  • Helping colleagues – Morrisons colleagues are very highly valued and the company is introducing the following measures if they are affected:
    * Those who are sick with the Coronavirus will receive sick pay whether or not they would normally be eligible.
    * Colleagues who are affected either because of self isolation, or by playing their part in looking after close family members or the vulnerable in their local community, will also be eligible for sick pay, alternative shifts or holiday.
  • Protecting colleagues – Morrisons will protect highly valued colleagues by:
    * Asking customers at the checkout to pay, if possible, by card or smartphone to reduce cash handling.
    * Issuing hand sanitiser to checkouts at all stores and significantly increasing cleaning on places that colleagues and customers touch.
    * Redeploying colleagues who are vulnerable to the virus, where possible.
  • Expanding home delivery – Morrisons is to introduce new ways of delivering groceries and more slots for customers, which will also help vulnerable people and those affected by the virus. New measures include:
    * Launching a new range of simple-to-order food parcels, including options for vegetarians, from March 23rd.
    * Making more delivery slots available to customers both through Morrisons.com and the Morrisons Store on Amazon Prime Now. Morrisons will use 100 further stores to pick customers’ shopping over the coming weeks.
    * Launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food.
    * To support the roll-out of these expanded home delivery methods, Morrisons will be recruiting around 2,500 pickers and drivers.
  • New Jobs – The outbreak of coronavirus will affect businesses across the UK and Morrisons will be offering jobs to people that are impacted. In addition to around 2,500 pickers and drivers to expand home delivery, Morrisons will be recruiting around 1,000 people to work in the company’s distribution centres. The vacancies will be advertised through a campaign on radio and social media and the Morrisons jobs website morrisons.jobs

David Potts, Chief Executive of Morrisons, said: “We expect the days, weeks and months ahead to be very testing and we are determined to do our bit.

“These measures will support our very hard-working colleagues, enable us to provide more food to more people in their homes and create opportunities for people whose jobs are affected by the coronavirus.”

Surviving the January sales

New Year bargain hunters have been given 11 top tips for grabbing the best deals in the sales.

Making a list before hitting the shops, using cash instead of cards and shopping on a full tummy are among the tips from the shopping experts at NetVoucherCodes.co.uk.

They say by following a few simple rules shoppers could grab some great deals, but a few false moves and those bargains may not look quite so good later in the day.

Simple tips like planning ahead, questioning whether the item is really needed and taking regular stops to refuel are among the advice given.

A spokesperson from NetVoucherCodes.co.uk said: “Keeping a clear head when shopping is important so you don’t get sucked into fake bargains.

“You want to make sure your shopping trip is enjoyable and satisfying, there’s nothing worse than coming home feeling exhausted, regretting your buys and broke after a long day.

“Many shoppers don’t end up coming home with exactly what they set out to get, so we’ve compiled a list of the best tips for a smooth, satisfying shopping experience so that you can enjoy the New Year’s sales and grab yourself some real bargains.”

Here are NetVoucherCodes.co.uk top sales shopping tips:

1. Check opening times

Before you head off sales shopping, check the opening times. Some stores open much earlier than others. Leave it until mid-morning and you may miss the best of the bargains.

2. Cash NOT card

Avoid using debit or credit cards – it’s far too easy to get carried away with them. Instead, withdraw a maximum spending value in cash. This is more likely to curb spending and help you avoid impulse buying.

3. Fill up

Make sure you have a decent breakfast before you head out shopping so you’re full of energy and ready to make a strong start. Make sure you refuel throughout the day.

4. Use public transport

Rather than battle for a parking space, take the train or bus when you head out shopping. It’ll be cheaper, easier and you won’t have the stress of fighting the crowds to get a space.

5. Do I really need it?

Before you buy, question whether you really need the item. It may have 50% off but if it’s just going to sit in a cupboard or in your wardrobe, then it’s a complete waste of money.

6. Make a plan of attack

There’s nothing wrong with doing a little forward planning to help save time and stress. Make a wish list of what you really want by having a browse online.

7. Bag up

Take plenty of big sturdy bags to help you carry your shopping load. There’s nothing worse than having lots of small plastic bag handles cutting into your forearms and fingers all day.

8. Don’t worry about other shoppers

Don’t get carried away with the crowds, if you have your goals in mind – ensure you stay on track, otherwise you may end up not finishing what you set out to do before closing time.

9. Have a breather

Take regular breaks to collect yourself, stay fed and hydrated and use these little stops to remind yourself of your wish list.

10. Learn the returns

Make sure you have a handle on the returns policy and check if you can return before you purchase.

11. Don’t get roped in

Sales are a great opportunity for many shops to rope customers into signing up to sneaky credit card schemes. These encourage over-spending and what they don’t tell you is that you’ll still be paying for the items months after buying them. THINK before you sign.