Tag: NHS 24

Musselburgh: Scotland’s first mentally healthy golf club

An inaugural wellbeing tournament on Saturday 11th September will mark Musselburgh Golf Club’s first steps to becoming a mentally healthy golf club.

Teaming up with two mental health organisations, NHS 24’s Breathing Space service and the charity Samaritans, alongside partners Network Rail, the Club aims to drive conversations to support better mental health locally.

Stuart Wright, Captain of Musselburgh Golf Club, said: “Just as we have physical health, we all have mental health too. As a club we recognise that golf can connect people and have tremendous benefits to our wellbeing.

This past year has been a challenging time for so many – we want to ensure our club members and the wider community feel supported. By developing a Wellbeing Strategy and hosting a series of events, training and other activities over the year we hope to make mental health a priority at the club. We’re looking forward to hosting our very first Wellbeing Tournament.”

The Wellbeing Tournament takes a three ball format and will raise awareness of the support provided by mental health services such as Breathing Space and Samaritans. The Tournament coincides with World Suicide Prevention Day on 10th September. 

Tony McLaren, Breathing Space National Coordinator, said: “Musselburgh Golf Club is doing a tremendous job in taking forward this mental wellbeing agenda.

“The Wellbeing Tournament will provide an opportunity to unveil a special ‘Take some Breathing Space’ bench at the clubhouse, offering members and the wider community a place to connect and reflect. We hope that the important work they are doing can be replicated by other clubs in the future.”

Over the coming months, ‘Learn to Listen’ workshops will be delivered by Samaritans’ Edinburgh branch to club staff and members to improve listening skills and develop SHUSH listening tips to listen effectively to others.

This will be complemented by wellbeing talks from Breathing Space with the aim of removing the stigma sometimes associated with mental ill-health.

Rachel Cackett, Executive Director of Samaritans Scotland, said: “Musselburgh Golf Club’s commitment to supporting and promoting mental and emotional wellbeing is a fantastic example of how sports and community groups can play a leading role in supporting open conversations about mental health and fostering meaningful connections.

“The Wellbeing Tournament and wider activity at the club is one of many examples where Samaritans, supported by Network Rail and a range of partners like Breathing Space, are working with local communities to champion mental health & wellbeing and ensure that more people know they don’t have to face difficult times alone.

“We’re are delighted to be able to support Musselburgh in their journey towards becoming a mentally health golf club through initiatives like our Learn to Listen workshops and we hope that their commitment will inspire other clubs across Scotland to consider how they can champion mental health and wellbeing within their communities.”

Minister for Mental Wellbeing & Social Care Kevin Stewart said: “Mental health and wellbeing is everyone’s business, so I welcome the partnership approach being taken by Breathing Space, Musselburgh Golf Club, Samaritans and Network Rail in running this wellbeing golfing event and installing the Breathing Space bench.

“This helps remind us all of the value of looking after our own wellbeing and caring for family, friends and colleagues. My message is simple – we shouldn’t be afraid to talk about how we are feeling.

“This event is an excellent way to combine sport and improving mental wellbeing. I hope that, over the coming years, many members and visitors to the club will find the Breathing Space bench a useful place to gather their thoughts, and to take time to reflect.”  

NHS 24 backing call for Hope through Action on World Suicide Prevention Day

World Suicide Prevention Day takes place next Friday – 10th September 2021. This year the international theme is ‘Creating Hope Through Action’.

NHS 24 are encouraging everybody to think about taking one simple action to create hope and support ourselves and people around us who might be struggling, before pressures become a crisis. NHS 24 are supporters of United to Prevent Suicide.

The short animation ‘Ask, Tell – A healthy conversation’ gives practical tips on how and when to have compassionate conversations with people who may be experiencing suicidal thoughts or mental distress.

It takes less than 5 minutes to watch. www.unitedtopreventsuicide.org.uk

Anyone in Scotland in need of urgent help with their mental health can contact the NHS 24 Mental Health Hub on 111. This service is available 24/7/365.

Many people who call are experiencing thoughts or worries about suicide. The teams are able to help in a number of ways with compassionate listening, strategies to stay safe, or referral to support services for practical help with problems such as money or relationships.

Some callers are referred to their GP or community mental health team. Occasionally they refer callers to emergency services. NHS 24 work closely with the Scottish Ambulance Service and Police Scotland to offer a compassionate, appropriate, safe response to everyone calling.

The Breathing Space service is a confidential phone line for anyone in Scotland over the age of 16, feeling low, anxious or depressed.

Open Monday – Thursday 6pm to 2am, and all weekend Friday 6pm -Monday 6am. 

Call free on 0800 83 85 87

Donald Macintyre, Associate Medical Director, NHS 24 said: “Taking care of our mental health has been so important during the pandemic.

“I would encourage everyone to take a small action to improve their own wellbeing and to learn about safe ways to have what might be a difficult conversation with someone who may be struggling. Often a brief, caring chat can have a major impact. Our mental health teams are here to offer a compassionate response to anyone who needs urgent help.”

An action could be as simple as trying out the new Mental Wellbeing Signposting tool on NHS inform, which helps users navigate to free online courses provided by the SilverCloud platform or to the most helpful mental wellbeing resources on NHSinform.

SilverCloud courses have been designed by clinical experts and provide support for a range of conditions including sleep problems, general mental wellbeing and stress.

nhsinform.scot/get-help-with-your-mental-wellbeing

Waiting times: what’s happening?

During the pandemic, patients have been seen and treated based on their clinical urgency and we will continue to do so whilst we remobilise our NHS.

Patients are being classified in the following groups:

  • Priority Level 1a Emergency – operation needed within 24 hours
  • Priority Level 1b Urgent – operation needed within 72 hours
  • Priority Level 2 Surgery – scheduled within 4 weeks
  • Priority Level 3 Surgery – scheduled within 12 weeks
  • Priority Level 4 Surgery – may be safely scheduled after 12 weeks

NHS Scotland is working hard to increase the services available as safely and as quickly as possible. Clinicians and Clinical Experts are continuously reviewing how they deliver services to provide additional appointments to support your care.

About your appointment

It is important to attend your appointment or to let us know if you no longer need to attend.

Make sure you read any information provided in advance of your appointment so you know what to expect and can make the relevant preparations.

Keeping an eye on your condition

It is important to attend your appointment or to let us know if you no longer need to attend.

Make sure you read any information provided in advance of your appointment so you know what to expect and can make the relevant preparations.

Self Help

If you require further advice on your condition, please contact the hospital team you are awaiting an appointment with.

If your condition or symptoms worsen while waiting, you should contact your GP Practice.

Your local pharmacist or a trained member of the pharmacy team can give you advice and provide over-the-counter medicine if needed.

Call NHS 24 on 111 for further advice on managing symptoms.

If you consider your condition or symptoms to be life-threatening, then you should call 999 immediately.

Other Support

If you’re feeling overwhelmed, or that your mental health and well-being has been affected by the delay in your treatment, you can call:

  • NHS 24 on 111, 24 hours a day, and select the Mental Health option from the telephone prompts
  • Breathing space on 0800 83 85 87 is open weekdays Monday-Thursday, 6am to 2am, and weekends Friday 6pm to Monday 6am
  • Living Life on 0800 328 9655 is open Monday-Friday 1pm to 9pm

Your rights and responsibilities

Under the Charter of Patients Rights and Responsibilities, you have certain rights and responsibilities when using the NHS in Scotland.

For waiting times, It’s important that these be respected if patients are to receive treatment in the shortest time possible.

Your rights and responsibilities apply to waiting times in the following ways:

  • Availability
  • Appointments
  • Attendance

Find out more about how your rights and responsibilities apply to waiting times.

Earlier closing for Covid Helplines

Change in hours for NHS 24’s COVID-19 special helplines from Monday 9 August 2021. 

The NHS 24 non-symptomatic COVID-19 Special Helpline (0800 028 2816) and NHS inform’s general health information line (0800 22 44 88) will operate from 8am to 8pm each day from Monday 9 August 2021. The lines previously closed at 10pm.   

This is in response to reduced calls from the public to these numbers after 8pm.

The latest COVID-19 guidance is available on line day and night from www.nhsinform.scot

There is no change to the 111 service.

Support Service details at your fingertips with NHSinform

As pandemic restrictions begin to ease people in Scotland are encouraged to join over 30,000 others who have already turned to Scotland’s Service Directory in 2021 as a convenient way to find support services for health and wellbeing at their fingertips.

Scotland’s Services Directory has been developed by NHS 24 in association with Macmillan Cancer Support and health and care charity The Alliance.  The online directory offers contact details for local, quality-assured, health and care services across all regions in Scotland. Every Health and Social Care Partnership has a number of services listed.

Scotland’s Service Directory is available on NHSinform.scot providing  easy access on a wide range of health and wellbeing groups and services, including how to stay active, cancer services, dementia support, social activities for mental health, and money advice. NHS services are also listed.

A national campaign promoting the Directory will run over summer.

Care for Carers from NHS 24

People across Scotland are being reminded about the information and support available to carers from NHS 24.

As part of 2021’s Carers Week, the national health board is highlighting its online service ‘Care Information Scotland’ to help people with caring responsibilities find what they need in one handy place.

NHS 24’s Associate Medical Director, Dr Paul Perry said carers play an important role so it’s vital we support them: “Looking after a loved one, a friend or neighbour can be rewarding but it can also be demanding, physically and emotionally.

“Carers need support too and our service, Care Information Scotland, offers a wide range of advice and information. Bringing all the different resources together in one place makes it easier for people to find what they need and helps us to care for our carers.”

Local organisation Capital Carers (formerly Nort West Carers) has organised a full programme of events and activities for Carers Week:

For more information visit: www.careinfoscotland.scot

Small steps make a big difference

AS NHS 24 prepares for the busy Easter holiday, people across Scotland are being encouraged to take small steps to make a big difference to their health.

NHS services are often busy during public holidays and local services may be operating slightly differently so it’s a good idea to plan ahead for common illnesses and minor accidents which can be managed at home.

NHS 24’s 111 service is usually busy during the long weekend, with a lot of calls about medicines and common ailments.

NHS 24’s Medical Director, Dr Laura Ryan said: “It’s always good to be able to manage common illnesses, and it’s especially important this year. Having pain killers at home such as paracetamol and ibuprofen means you can quickly and easily manage symptoms.

“If you’re got wee ones at home a first aid kit is handy and our first aid pages on NHS Inform can advise what to do if anyone is unlucky enough to have an injury- they cover everything from burns and scalds to bumps and scrapes.

“Our 111 service gets a lot of calls about medicines so it’s worth remembering that your local pharmacist can help with much more than prescriptions, they can offer advice, treatment or further referral if required.

“COVID-19 guidelines are still in place, and all up to date information- including how to book a test, guidance on isolation, and info on the vaccination process, is available at www.nhsinform.scot/coronavirus.

“We’re all crossing our fingers for a sunny Easter, and some simple steps mean you can relax and enjoy the holiday.”

General advice and information on how to stay healthy this Easter can be found at www.nhsinform.scot/easter.

Easter Weekend: Remember your repeat prescriptions, says NHS 24

NHS 24 is reminding people who take regular medication to make sure their repeat prescriptions are ordered in plenty of time for the Easter Weekend.

The reminder is part of the ongoing health campaign ‘Show you care. Prepare’ which encourages people to take care of themselves, their loved ones and the NHS by being prepared for minor ailments.

The Easter Weekend impacts on many local GP and pharmacy opening times,  so it’s important that people check their prescription, order only what they need and in plenty of time.

NHS 24’s Head of Pharmacy, John McAnaw said: “This can be a really busy time of the year but it’s important that we all take time to think about our health, do what we can to stay well and be prepared for illness. That way we’ll also be doing our bit to support the NHS through the busy Easter period.

“Things like paracetamol, ibuprofen and indigestion remedies are useful to have and you can ask your pharmacist for advice about helpful medicines for your household. It’s also a good idea to keep a few child friendly remedies if you have any wee ones.

“We’re all looking forward to spending time in the spring sunshine (should it appear!), so it’s a good idea to think ahead to what you might need to support you and your family’s health.

“Check what you have, and order only what you need and collect it in plenty of time – you should order by Friday the 26th March at the latest to be sure of having your medicines ready before Easter weekend.”

General advice and information on how to stay healthy can be found at www.nhsinform.scot/easter

NHS 24 reflects on busiest year yet

Almost one year from the announcement of lockdown in March 2020, NHS 24 are taking time to acknowledge the work of their colleagues during what has been their busiest period to date.

Across 2020, the 111 service received 1,699,796 calls, seeing a huge increase in volumes in response to the COVID-19 pandemic. 

Steph Phillips, Director of Service Delivery, said: “This year has been tough for everyone. The COVID-19 pandemic has affected us all, NHS staff included. From early 2020 we saw an increase in our call volumes and on our busiest day (Saturday 14th March) we received 13,849 calls in one day.

“Each call to the service represents a patient who needs support or advice, and our amazing staff have continued to work hard throughout this difficult period to provide this support for the people of Scotland. We also hit another remarkable milestone in December, as 111 received its 25 millionth call since the service launched in 2001!

“We’ve also seen a huge increase in the use of our digital service, NHS inform, which has hosted information about COVID-19, testing and vaccination throughout the past year. 

‘Vaccination for COVID-19 is well underway which is great news for everyone, however we still advise caution and to follow government guidance in your area.

“All up to date information is available on our NHS Inform page- www.nhsinform.scot/coronavirus.

“This has everything you need to know on symptoms, booking a test, what to do if symptoms worsen, and information on the vaccine.”

You can call NHS 24 via 111 for help with symptoms when your GP is unavailable.

You can  also find the information you need to manage your symptoms via www.nhsinform.scot, Scotland’s trusted health information site

Scotland embraces digital National Health information service

More Scots than ever before are turning to digital health information during the COVID-19 pandemic.

In the first month of 2021 more than 7 million users visited NHSinform.scot. This is the highest ever number of users for the site in a single month – and more than 5 times the number for January last year. Around 4 in every 5 visitors to the site was using a mobile phone or tablet device.

Unsurprisingly, the most popular content in the past year is information on the coronavirus vaccine, who will get it and how, and on how to get coronavirus testing or care for someone with the virus at home.

The other illnesses for which people most often sought digital advice were fever, thrush, food poisoning and chest infections.

Mental Health is a widely shared concern, with anxiety and panic, fears and phobias, stress, anger and low mood, and depression being the most common topics viewed. The NHSinform.scot pages for these topics were viewed over 120,000 times in January alone.

Dr Laura Ryan, Medical Director at NHS 24 said: “The pandemic has meant we have all had to find new ways of going about our daily lives and that includes the way we get essential health information when we need it.

“It’s great to see that our digital resources have become so widely trusted by people across Scotland. The content on NHSinform is governed by the same standards as the advice given by the NHS 24 telephone services.

“I would encourage people to use the self-help guides for immediate support as they are readily available wherever a mobile phone or other device is to hand. In many cases the online advice will allow people to self-care at home, but it is of course very important to contact a healthcare professional if our self-help guides direct you to do that.”

With travel affected by poor weather and the pandemic, it makes sense to turn to NHSinform.scot for support. Where symptoms suggest that a healthcare professional is needed, users are guided to speak to their pharmacist, GP, optometrist, dentist or call 111 or 999 as appropriate. You can also find out where your nearest services are using our Scottish Services Directory by simply entering your postcode.

Users can walk through all this information on our handy self-help guides or, by reading.

NHS 24 wants to offer the public choice about how they access services. Essential information on using our services has been translated into multiple languages with communities across Scotland and is available in easy read and British Sign Language formats.

For those who do not have access to a device or prefer not to use one, we still offer telephony advice and information.