British Gas doesn’t give a toss for customers or staff, says GMB

200 workers sacked in national ‘Fire and Rehire’ dispute

British Gas doesn’t give a toss for either customers or staff – and that is shown by the mass sackings of engineers who are badly needed by customers to clear huge backlog, says the GMB trade union.

British Gas went ahead with yesterday’s mass sacking of striking gas engineers who refused to submit to corporate bullying to accept a 15% cut in pay rates and other imposed changes in terms and conditions.

This coincides with British Gas suspending the sale of boiler insurance cover amid scenes of ‘van graveyards’ from the vans returned by the sacked gas engineers.

This mass sackings  were enacted as gas engineers took part on the 43rd day of strike action in the long-running, deadlocked and increasingly bitter dispute.

British Gas announced in July last year that staff in the Field staff bargaining group who refused to accept imposed 15% cuts in pay rates and other changes would be sacked.

GMB says the company bullied the rest of the staff in the Field staff bargaining group to sign terms they had overwhelmingly rejected and still don’t accept.

These GMB members at British Gas have already taken 42 days of strike action against the imposition of the 15% cuts in pay rates and other changes via “fire and rehire” notices.

In addition, a national official “lockout” dispute between British Gas and GMB will become effective from 14 April and will include further strike action and action short of a strike.

The strikes have led to a backlog of millions of customers waiting for planned service visits and hundreds of thousands having to wait for emergency repairs.

British Gas has suspended sale of the standard boiler service insurance.

Justin Bowden, GMB Regional Secretary said: “That British Gas doesn’t give a toss for either customers or staff is shown by the mass sackings of engineers it needs so badly for customer services that it has suspended the sale of boiler insurance cover.

“The ‘graveyards of vans’ returned by the sacked gas engineers shows this.

“These sacked gas engineers are badly needed by customers to clear the huge backlog of missed planned annual service visits and repairs.

“There is sadly nothing in law to stop corporate bullying by companies of their own staff to sign terms they don’t accept and sacking those who don’t submit to this bullying.

“But GMB members won’t accept the outcome of the bullying. This is why we are staging the 43rd day of strike action today. 

I have news for Mr O’Shea. This is not the end of the dispute. As well as being in dispute with his own staff he is now in dispute with the national union GMB.

“This is why this dispute will continue and become an official national lockout dispute. There will be more strikes and action short of strikes.

“The British Gas leadership disaster reaches its low point today (April 14) with mass sackings of British Gas Engineers – in the only consistently profitable part of the company – by a management team too stupid to see the true value of a uniquely skilled and loyal workforce.

“With hundreds of thousands waiting in the backlog for service, customers have been treated as collateral and so, it seems, too will staff – as Mr O’Shea prepares to go down in history as the first major CEO to mass sack his highly skilled and qualified engineers.

“They are his most valuable asset. He will be universally condemned by politicians and public alike for doing so.

“The arrogant gamble has been lost. Any fool can start a war and, it seems, ruin a good business.

“History will not be kind to Mr O’Shea or the Centrica Board who failed to rein in him and his out-of-control leadership team.” 

A statement posted on the British Gas website yesterday said: “Unfortunately, due to strike action by some engineers on Wednesday the 14th of April, we’re only able to offer a very limited emergency service.

“During this time we’ll be prioritising our most vulnerable customers, but we’ll do our best to help everyone as quickly as we can. Thanks for understanding – we’re so sorry for any inconvenience this may cause you.”

A Centrica spokesperson said: “There is a job for everyone at the end of this process. We are changing the way we work to give our customers the service they want and protect the future of our company and 20,000 UK jobs. Today marks the end of the period for our employees to sign new contracts.

“These are highly competitive, and our changes are reasonable. Around 98% of the entire company has accepted and we hope the remaining, also sign and choose to stay. We have not cut base pay or changed our generous final salary pensions. Our gas service engineers remain some of the best paid in the sector, earning £40,000 a year minimum.

“While change is difficult, reversing our decline which has seen us lose over three million customers, cut over 15,000 jobs and seen profits halved over the last 10 years is necessary. The changes will also unlock our ability to grow jobs and hire 1000 green apprentices over the next two years.’’