People on low incomes urged to check if they can get £150 energy bill discount

Eligible low income households urged to make sure they get £150 in Warm Home Discount before 29 February

  • Low income households who qualify for the Warm Home Discount are urged to make sure they get the £150 discount.
  • Most of the 3 million households who qualify will automatically receive this energy bill support.
  • Households who need to confirm their details must do so by the end of February.

People on low incomes could benefit from a £150 rebate on their energy bills – and are being urged to act now where they need to, so they can get the support before this year’s scheme closes. 

The help is available to over 3 million households across Great Britain that are most at risk of fuel poverty, with many receiving the discount automatically. However, some customers in England and Wales have been sent a letter asking them to confirm their details by calling the Warm Home Discount Helpline so they can check their eligibility and get the rebate.  

To mark Big Energy Saving Week, Minister for Affordability and Skills Amanda Solloway is today urging any of these households who need to provide more information to call the helpline by 29 February and get the support they are entitled to.  

The scheme forms part of measures to keep costs down for families and put more money in their pockets. It targets support to protect those most at risk of fuel poverty this winter, following a significant drop in energy prices since their peak last year and the Government delivering on its pledge to halve inflation – which is now at a two-year low of 3.9%.  

Tax cuts announced at the start of the year will also support 27 million people across the UK, meaning a household with two average earners will save nearly £1,000 a year.

Minister for Affordability and Skills Amanda Solloway said:We will always act to support the most vulnerable – and this means making sure those most in need are getting the right support.  

“Today, I am urging people on low incomes who have been notified about the Warm Home Discount to make sure they act now to get £150 off their energy bill.  

“Please check your letter and call our helpline before the end of February if you need to provide more information.”

The UK government’s Warm Home Discount offers targeted energy bill support for those most in need. This includes low income pensioners and households in England and Wales with high energy costs. 

These customers received a letter at the end of last year explaining the discount and instructions on any action they may need to take.  

For the vast majority of these customers, the discount is automatically applied to bills between October 2023 and March 2024, or is available as a top-up voucher for those with a prepayment meter. 

However, some people in England and Wales who received a letter and could qualify for the support have been asked ring the government helpline number provided in their letter to confirm their details.

Customers can also find out more on the government’s Warm Home Discount gov.uk page and use the online eligibility checker to see if they qualify, or call the general Warm Home Discount helpline on 0800 030 9322. 

In Scotland, customers on low incomes who have not received a letter may still be eligible and should apply via a different route, by contacting their energy supplier as soon as possible.   

The support comes on top of wider action to protect vulnerable households, including a £900 payment for those on means-tested benefits, £300 for pensioner households and an extra £150 available for those on disability benefits.  

The Government has also invested over £2 billion into the Household Support Fund over the last two years, increased the Local Housing Allowance Rate so £1.6 million private renters on Housing Benefit or Universal Credit gain an average of nearly £800 a year and £600 in tax-free cash for pensioner households to help with energy bills through Winter Fuel Payments.

Cold Weather Payments have also been triggered to help households receiving certain benefits to stay warm this winter. The scheme – which runs until March 2024 – provides low-income households with an automatic payment of £25 following periods of cold weather.  

Anyone can access advice on how to reduce energy costs and heat their home for less via the government’s Help for Households website. This includes energy saving tips as part of the It All Adds Up campaign, which helped British households an estimated £120 million on their energy bills last winter.

More information about the Warm Home Discount is available here and households can check if they are eligible for the support via the GOV.UK online eligibility checker.

Dragged Down By Debt

JRF Study reveals scale of debt crisis among low-income households

  • Number of low-income households in arrears has tripled since pandemic hit 
  • 4 in 10 working-age low-income households fell behind on bills during pandemic 
  • Millions are behind on rent and bills and have had to take on new borrowing 
  • JRF calls for urgent action to support low-income families through cost-of-living crisis and prevent worsening wealth inequality 

A large-scale study of households on low incomes has revealed the extent of the debt crisis hanging over the UK’s poorest families as the country braces to weather a cost-of-living crisis. 

The analysis by the Joseph Rowntree Foundation (JRF) looks at households in the bottom 40% of incomes in the UK – those with a household income of £24,752 or less. This represents around 11.6 million households.  

It estimates that 3.8 million such households are in arrears with household bills, totaling £5.2bn. 950,000 are in rent arrears; 1.4 million are behind on council tax bills; and 1.4 million are behind on electricity and gas bills. 33% of low-income households are now in arrears, which is triple the 11% estimated by a similar study prior to the pandemic.   

Working-age households on low incomes (those aged 18-64) have been particularly hard hit: 44% are in arrears. For households aged 18-24 this rises to almost three-quarters (71%) of people being in arrears. 

The survey shows clear signs that the profound financial impact of the pandemic has dragged families who were previously just about managing into arrears on essential bills. A large majority of households who are now behind on their household bills (87%) said that they were always or often able to pay all their bills in full and on time before the pandemic hit.  

This is not surprising given people on low incomes were more likely to lose income during the pandemic due to job loss, reduced hours or being furloughed. Even before recent energy price rises began to bite, six in ten households on low incomes (62%) reported that their costs increased during the pandemic.  

The other clear trend in the survey is the increased borrowing taken on by households on low incomes. Around 4.4million such households have taken on new or increased borrowing, and their total amount of borrowing comes to an estimated £9.5bn. 69% of households with new or increased borrowing are also in arrears. 

 The study highlights groups that have been hit particularly hard. Over half of the households in the following groups have been pulled into arrears: 

  • Families with children (55%),  
  • Households in London (55%),
  • Households with a person under 45 answering the survey (56%),  
  • Black, Asian and minority ethnic households (58%) 

Many families on low incomes are still reeling from the huge £20 per week cut to Universal Credit and Working Tax Credit earlier in the month. It is worrying that the survey was conducted in September when many of the households surveyed received the uplift which has now been removed. 

Energy bills and other costs are continuing to rise, with the price of energy projected to soar further in the coming months. An increase in National Insurance contributions next April is another extra cost many working people will face.

Of the households surveyed who receive Universal Credit, 40% are not confident they will be able to pay their bills in full and on time, while 35% don’t think they will be able to avoid taking on more debt. Half (50%) of these households say they do not feel confident they can find a job or work more hours, calling into question the Government’s insistence on jobs as the only solution. 

The comparison between how poorer and wealthier households have fared during the pandemic is striking. The Bank of England found that wealthier households have tended to accumulate savings during the pandemic. 

These households were more likely to stay in work and to be able to work from home, reducing daily costs, and to save money during lockdown due to enforced saving. Homeowners also benefited from rising house prices. 

JRF is urging the Government to put in place a package of support at the Budget to ease pressure on low-income households and prevent further debt. 

As well as urging the Government to reinstate the £20 in Universal Credit, the report also recommends that the Government provide at least £500m additional grant funding via the Household Support Fund for targeted debt relief. 

It is also essential to address the systemic drivers of debt including through writing off Tax Credit debts when people move onto Universal Credit and addressing Universal Credit advance repayments that many households have no option but to take on during the five-week wait for the first payment.

This flaw in the design of the benefit has long been criticised by food banks and anti-poverty groups for causing ‘destitution by design.’ 

Katie Schmuecker, Deputy Director for Policy & Partnerships at JRF said: “There is a debt crisis hanging over millions of families on low incomes. Behind these figures are parents gripped by anxiety, wondering how they will put food on their children’s plates and pay the gas bill; young people forced to rely on friends to help cover their rent and avoid eviction.  

“While many households on higher incomes have enjoyed increased savings and rising house prices during the pandemic, people on low incomes are under serious financial pressure that shows no sign of abating. As a society, we believe in protecting one another from harm. As costs pile up and incomes have been cut, we urgently need to rethink the support in place for people at the sharp end of the cost of living crisis.  

“The Budget is about priorities. We know the Chancellor is capable of taking bold action to protect people from harm when it is required. Reinstating the £20 per week increase to Universal Credit and boosting funding for councils to tackle debt must be priorities in next week’s Budget. We must give families the firm foundations they need to flourish and take part in our economic recovery.” 

BT launches social tariff to support low income households

Universal Credit claimants are set to benefit from a new deal launched by BT yesterday.

Home Essentials, a new social tariff for people on Universal Credit and other means-tested benefits, will give eligible customers a 36Mbps fibre broadband service and 700 minutes of included phone calls for just £15 per month.

The new package, which could potentially be taken by as many as 4.6 million UK households, is around half the price of a standard package on BT’s service with similar features.

Those who want faster performance can opt for average speeds of 67Mbps and unlimited calls via the new same social tariff, but this does push the price to £20 per month.

BT plans to make the new package available next month.

Marc Allera, CEO of BT’s Consumer Division, said: “Fast, reliable connectivity has never been as important as it is today, with millions of people relying upon our networks to get back on their feet after the pandemic.

“We want to help as many people as we can, which is why at the end of June we’ll be launching BT Home Essentials, increasing the eligibility of our social tariff to include all customers on Universal Credit.

“BT Home Essentials will be available at half the price of our standard fibre package, helping a potential four million households on low income save on bills and stay connected to vital online services.”

Matt Warman, UK Digital Infrastructure Minister, said: “In today’s digital world, everyone should be able to access fast, reliable and affordable internet, so I’m thrilled that BT is the latest provider to launch new deals for low income households.

“We have been working with internet providers to offer affordable broadband tariffs for those struggling with bills to help the UK build back fairer from the pandemic. I hope to see others taking similar action soon.”

Rocio Concha, Which? Director of Policy and Advocacy, said: “Access to a good broadband connection is vital for everyday life, however affordability can be an issue for some consumers, so it is good BT that has introduced this new tariff offering decent connection speeds at lower prices to help get more people online.

“BT must now ensure that it proactively engages with those who are eligible so they are aware and can take advantage of these new tariffs.”