Libraries’ Digital Help Surgeries

We can help you get started or troubleshoot problems with our ebook, audiobook, magazine and newspaper services.

During November we are running one-to-one digital help sessions on Tuesday afternoons in the Central Library.

You must book in advance by emailing informationdigital@edinburgh.gov.uk with your name and phone number. We will phone you back to arrange a session time. 

Covid-19 arrangements for this session

A few things will be different about this session in order to keep our staff and customers safe  

·         Booking is essential

·         Please attend the session on your own if possible (if someone needs to come with you, they must be from the same household)

·         You will be required to wear a mask throughout the session, unless exempt

·         On arrival you will be requested to complete the Test & Protect process via the QR Code scan or on paper. The information you provide will be stored in accordance with GDPR requirements and to be disposed of after 21 days

·         Hand sanitiser is available throughout Central Library including the location of the session

·         You will be asked to remain 1m socially distant throughout the session

·         While at the session please follow good hygiene practices (avoid touching your nose, eyes and mouth. Cough or sneeze into your elbow or a tissue and dispose of it safely)

·         Please do not attend the session if you display symptoms of coronavirus

·         We are following guidance in line with the Scottish Government Covid-19 guidance – https://www.gov.scot/publications/coronavirus-covid-19-staying-safe-and-protecting-others/ 

By booking a help session, you agree that you have read and agree with the above guidance. 

Our team can also support you remotely via phone call or email. Please contact us via email at: informationdigital@edinburgh.gov.uk or message us on Facebook or Twitter.

A story worth telling: Library Link celebrates twenty years

‘A special milestone for a special service’

A local library success story was shared yesterday as the Library Link service celebrated it’s twentieth birthday. This popular service helps people who have difficulty getting out to access books and other library services, and it’s fitting that the celebrations centred on Muirhouse Library – for it’s there that the Link service was first established all those years ago.

Culture and Sport convener Councillor Richard Lewis and Head of Library and Information Service Liz McGettigan were among the guests who joined yesterday’s anniversary celebrations.

Library Link is a bus service for anyone who has difficulty getting to the library because of age, disability or ill-health. The free minibus picks you up from home and takes you to your local library. The bus has wheelchair access and trained staff and WRVS volunteers are on hand to give assistance on and off the bus. Readers can choose their books, and then sit down to enjoy a coffee and a chat before being taken home again.

Launched in Muirhouse Library in 1992, Library Link has proven so successful that it has been adopted by nearly every       library in the Capital and is now regarded as a core part of the Libraries and Information Service. Some libraries have more than one link service, catering to those who prefer to visit on a different day of the week or time of day.

The service forms a unique partnership between City of Edinburgh Council Library and Information Services and the voluntary sector. The WRVS recruit and support volunteer escorts to accompany the link members and transport is provided by organisations such as PEP (Pilton Equalities Project) and SEAG (South Edinburgh Amenities Group).

Ellen Fisher joined Library Link while Morningside Library was closed for its recent refurbishment. She said: “It gets you out of the house and lets you meet people. Everyone is very helpful. I was finding it difficult  to cope with getting the books to and from the library. The advantage is that you can borrow as many books as you want and they are carried home for       you.”

For crime novel enthusiast Mary Anderson the club has become one of the few occasions she gets out and about. “I enjoy meeting everyone and it also keeps the brain active, which is very important when you get to my age,” she said.

Thursday’s celebration also saw the introduction of a new Edinburgh City Libraries brochure, ‘My  library keeps me out and about’ – Library services for older people, is a new booklet from Edinburgh City Libraries providing information about the various activities and services that are available to older people in Edinburgh, or anyone who finds it difficult to use their library through disability or illness.

There are lots of ways to access the library services  available, and the booklet provides information on the Library2go service, Get Up and Go, and Your Edinburgh – all services designed to keep people up to date with what is happening in their community. The booklet also outlines how library users can get involved in events and activities in their community, including the popular book groups, IT courses and activities for children and grandchildren.

Councillor Richard Lewis, Culture and Sport Convener, said: “Today marks a very special milestone for a very special service. Library Link has helped many, many residents over the past two decades, ensuring they can access the wide range of services on offer at their library while interacting socially with fellow service users and volunteers. I would like to pay tribute to all the volunteers, past and present, whose hard work and enthusiasm mean Library Link continues to go from strength to strength.”

Library Link’s 148 volunteers provide an incredible 10,280 hours annually to support the service, and Councillor Lewis presented awards to David Colvin and Patrick Watson, two long-standing Link volunteers. Guests were also entertained by a short film on the local Link service produced by Muirhouse Library’s Rehan Yousuf, and there were also special thanks to local Library Link member Mr Wong – the Chinese Moon Festival falls this week, so Mr Wong shared Moon Cake with Library Link guests to make it a double celebration!

Doesn’t everyone love a story with a happy ending?

Some party pictures: