Hanover launches volunteering service to combat social exclusion

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Hanover (Scotland) Housing Association has launched a new volunteering service to combat social exclusion among their residents, an issue that disproportionately affects older people. 

As a leading not-for-profit provider of quality housing for older people in Scotland, employing over 500 staff in more than 200 housing developments, the new volunteering service aims to make a positive difference to Hanover’s customers’ lives as well as the wider community.

The framework will encourage Hanover residents to volunteer in their developments and local communities, as well as empower Hanover staff to establish high quality, customer focused volunteering opportunities.

Delivered by a newly appointed Volunteer Coordinator, the framework will also promote the take up of volunteering within developments from local communities and third sector organisations.

Since taking up the new role, Edinburgh-born Jim Brown has carried out in depth analysis of Hanover’s current volunteering capacity and the range of social activities residents participate in. Over the next few months Jim will meet with staff and residents to consult in the development of the new framework, ensuring it meets the needs, requirements and abilities of those who will benefit most from it. 

Jim said: “I am delighted to have been selected as Volunteer Coordinator for an organisation that really cares about its residents, employees and the communities it is part of. I am very much looking forward to getting out to our developments across Scotland to meet with residents and staff and encouraging them to volunteer and become more socially active.

“I have volunteered throughout my life, as a befriender for an adult with learning difficulties as well as managing a youth football team, so I fully understand and appreciate the benefits volunteering brings to everyone involved.”

Hanover’s Chief Executive, Helen Murdoch said: “Customer service is at the heart of what we do. It is our priority to help all our residents lead rich and fulfilling lives and we are confident that by encouraging residents, local communities and third sector organisations to take up volunteering, that we will see a hugely positive social impact on the lives of everyone involved.”

Gran says: ‘Well done, Scott – but mind your phone bill!’

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The 92 year-old resident of a Hanover (Scotland) Housing Association development in Edinburgh has spoken of her delight at her grandson winning a Paralympic silver medal when he visited her at her home.

Edinburgh born Scott Quin won silver in the S14 100m Breaststroke and visited his grandma, May Patton, at her flat in Juniper Green on Monday. May has lived in Hanover’s St Margaret’s Court for almost 36 years, having previously worked as a sheltered housing manager at the development, retiring in 1991.

Scott was given only a three per cent chance of survival when he was born with Crouzon syndrome and underwent major reconstructive surgery as a baby to break almost every bone in his face; as a result he has learning difficulties and tunnel vision.

May said that watching the nail-bitingly close race from her living room in Edinburgh, in which Scott missed out on gold by just three-hundredths of a second, was “superb” and that she “erupted with joy” when he took silver.

After the race, Scott called his Grandma from Rio to tell her of his win and May joked to “mind your time for the phone bill!”

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May has been with Scott every step of the way since he started swimming at the age of seven and has attended as many of his swim meets as possible over the years, seeing him win silver in the SB14 100m Breaststroke at the IPC Swimming World Championships in Glasgow last year. She still goes every Wednesday with her daughter, Scott’s mother Eileen, to collect him from his strength and conditioning training at Heriot Watt University.

May said: “I know all the hard work that he has put in and the countless 4am starts for his morning training sessions. Seeing him beam with happiness and standing on the podium in Rio is something I will never forget!”

Scott trains up to nine times a week at the Commonwealth pool. He said his time at the Rio Paralympics was an “incredible experience”, adding that he and his fellow team GB athletes would alternate wearing their blue GB tracksuit one day and their white the next.

Tammy Easton, Development Manager at St Margaret’s Court, said: “We are all so immensely proud of Scott. All of the development was egging him on and we can’t quite believe we’ve had a Paralympian visit us here!”