Tag: finance

Help for the self-employed … but not until June

Chancellor Rishi Sunak made his long-awaited statement on support for the UK’s five million self-employed workers yesterday. That support will not kick in until June at the earliest, however, and does not cover those workers who have been self-employed for less than three years.

This is what he said:

Good afternoon.

Today I can announce the next step in the economic fight against the Coronavirus pandemic, with new support for the self-employed.

Our step-by-step action plan is aiming to slow the spread of Coronavirus so fewer people need hospital treatment at any one time, protecting the NHS’s ability to cope.

At every point, we have followed expert advice to be controlled in our actions – taking the right measures at the right times.

We are taking unprecedented action to increase NHS capacity by increasing the numbers of beds, key staff and life-saving equipment on the front-line to give people the care they need.

That is why it is absolutely critical that people follow our instructions to stay at home, so we can protect our NHS and save lives.

Our action plan to beat the pandemic is the right thing to do – but we know people are worrying about their jobs and their incomes.

Working closely with businesses and trade unions, we have put together a coherent, coordinated and comprehensive economic plan – a plan which is already starting to make a difference:

  • big employers like Brewdog, Timpsons and Pret have already said that our Coronavirus Jobs Retention Scheme means they can furlough thousands of staff, rather than laying them off. And we are publishing this evening detailed guidance on how the scheme will operate so that other businesses can take advantage, too
  • small businesses are already benefiting from Coronavirus Business Interruption Loans of up to £5 million, which are interest free for 12 months – with 30,000 enquiries in just four days
  • local authorities are already informing more than 700,000 retail, hospitality and leisure businesses that they will pay no business rates this year
  • and the new hardship grants scheme, providing cash grants of up to £25,000 for the smallest businesses, is now up and running

So if any business is struggling, and worrying they may need to lose staff, I would urge you to log on to businesssupport.gov.uk, and look very carefully at what support is available before deciding to lay people off.

I’m proud of what we’ve done so far, but I know that many self-employed people are deeply anxious about the support available for them.

Musicians and sound engineers; plumbers and electricians; taxi drivers and driving instructors; hairdressers and childminders and many others, through no fault of their own, risk losing their livelihoods.

To you, I say this: You have not been forgotten. We will not let you behind. We are all in this together.

So, to support those who work for themselves, today I am announcing a new Self-Employed Income Support Scheme.

The government will pay self-employed people, who have been adversely affected by the Coronavirus, a taxable grant worth 80% of their average monthly profits over the last three years, up to £2,500 a month.

This scheme will be open for at least three months – and I will extend it for longer if necessary.

You’ll be able to claim these grants and continue to do business.

And we’re covering the same amount of income for a self-employed person as we are for furloughed employees, who also receive a grant worth 80%.

That’s unlike almost any other country and makes our scheme one of the most generous in the world.

Providing such unprecedented support for self-employed people has been difficult to do in practice.

And the self-employed are a diverse population, with some people earning significant profits.

So I’ve taken steps to make this scheme deliverable, and fair:

  • to make sure that the scheme provides targeted support for those most in need, it will be open to anyone with income up to £50,000.
  • to make sure only the genuinely self-employed benefit, it will be available to people who make the majority of their income from self-employment
  • and to minimise fraud, only those who are already in self-employment, who have a tax return for 2019, will be able to apply

95% of people who are majority self-employed will benefit from this scheme.

HMRC are working on this urgently and expect people to be able to access the scheme no later than the beginning of June.

If you’re eligible, HMRC will contact you directly, ask you to fill out a simple online form, then pay the grant straight into your bank account.

And to make sure no one who needs it misses out on support, we have decided to allow anyone who missed the filing deadline in January, four weeks from today to submit their tax return.

But I know many self-employed people are struggling right now, so we’ve made sure that support is available.

Self-employed people can access the business interruption loans.

Self-assessment income tax payments, that were due in July, can be deferred to the end of January next year.

And we’ve also changed the welfare system so that self-employed people can now access Universal Credit in full.

A self-employed person with a non-working partner and two children, living in the social rented sector, can receive welfare support of up to £1,800 per month.

The scheme I have announced today is fair.

It is targeted at those who need it the most.

Crucially, it is deliverable.

And it provides an unprecedented level of support for self-employed people.

As we’ve developed the scheme, I’m grateful for the conversations I’ve had with the Federation of Small Businesses, the association of Independent Professionals and the Self-Employed, and a range of trade unions, including the Trades Union Congress.

But I must be honest and point out that in devising this scheme – in response to many calls for support – it is now much harder to justify the inconsistent contributions between people of different employment statuses.

If we all want to benefit equally from state support, we must all pay in equally in future.

These last ten days have shaken our country and economy as never before.

In the last two weeks we have put aside ideology and orthodoxy to mobilise the full power and resources of the British state.

We have done so in pursuit of a single goal: to protect people’s health and economic security, by supporting public services like our NHS, backing business, and protecting people’s jobs and incomes.

What we have done will, I believe, stand as one of the most significant economic interventions at any point in the history of the British state, and by any government, anywhere in the world. We have:

  • pledged that whatever resources the NHS needs, it will get
  • promised to pay 80% of the wages of furloughed workers for three months up to £2,500
  • deferred more than £30 billion of tax payments until the end of the year
  • agreed nearly 17,000 Time to Pay arrangements for businesses and individuals
  • made available £330 billion of loans and guarantees
  • introduced cash grants of up to £25,000 for small business properties
  • covered the cost of statutory sick pay for small businesses for up to two weeks
  • lifted the incomes of over four million households with a nearly £7 billion boost to the welfare system
  • agreed three-month mortgage holidays with lenders and nearly £1 billion more support for renters through the Local Housing Allowance
  • and today we’ve announced one of the most generous self-employed support schemes in the world

Despite these extraordinary steps, there will be challenging times ahead. We will not be able to protect every single job or save every single business.

But I am confident that the measures we have put in place will support millions of people, businesses and self-employed people to get through this, get through it together, and emerge on the other side both stronger and more united.

Thank you.

The Federation of Small Businesses (FSB) – who spearheaded calls for additional help for those that work for themselves – warmly welcomed the proposals.

Andrew McRae, FSB’s Scotland policy chair, said: “Thousands of people who work for themselves in Scotland will now breathe a sigh of relief. This scheme will provide lifeline cash to self-employed people, with help targeted at those on low and moderate incomes.

“We need to vanquish the myth that those that work for themselves are universally wealthy. People like the local handyman, cleaner and fitness coach will benefit from this support.

“Like many of these government interventions, it will take a number of weeks for this programme to deliver. Therefore, those who qualify should try their banks for interim finance if required, while doing what they can to manage their outgoings. This will be much easier said than done, but with help on its way many of the self-employed will rest a little easier.”

Official figures show that there are 320,000+ self-employed people in Scotland.

Andrew McRae said: “Throughout this crisis, we’ve found Ministers in Edinburgh and London sympathetic and approachable. These governments deserve credit for delivering support to business who face difficult circumstances that are neither under their control nor their fault.”

TUC General Secretary Frances O’Grady said: “With so many of the self-employed facing a collapse in their earnings the Chancellor is right to act.

“This is a welcome step forward for self-employed and freelance workers across the economy, from construction to the creative industries.

“It’s vital that support reaches workers as soon as possible. Many are already dealing with severe hardship.

“Unions look forward to being consulted on how this scheme is rolled out.”

New Mortgage Information Support Service launched

New Mortgage Information Support Service to ease financial worries of local people amid COVID-19 outbreak

Mortgage Advice Bureau in Edinburgh has launched a dedicated Mortgage Information Support Service to help homeowners who are worried about their finances as a result of the Coronavirus (COVID-19) outbreak.

The free support service, which is available to homeowners in Edinburgh, has been set up to answer any queries or worries people may have about paying their mortgage, and to guide them back to financial security.

To speak to a qualified mortgage adviser via the support service, homeowners should call 0800 652 6649.  Mortgage Advice Bureau in Edinburgh has also created an online resource of FAQs on the topic. This will be updated daily as more queries are raised. This resource can be found here.

In an ever-changing economic climate, the UK government is responding daily with new measures to minimise the impact of the Coronavirus, not only on our health, but our finances too. This includes access to a mortgage payment holiday of up-to three months for those worst hit financially by the virus.

However, this may not be homeowners’ only worry regarding monthly finances and with the new Mortgage Information Support Service, Mortgage Advice Bureau is answering people’s most common questions around managing their household finances to help them cope.

Dylan Kelly, head of marketing at Mortgage Advice Bureau Regional Network Partner – Scotland, explains further: “We are living in unprecedented times and some homeowners are rightly worried about their finances.

“With a mortgage typically being a homeowner’s largest outgoing, monthly mortgage payments are naturally going to be homeowners’ biggest concern. We’ve set up the Mortgage Information Support Service to help people through this challenging period and to offer advice to those who need it most.

“The helpline is managed by fully qualified mortgage advisers who can provide guidance about what to do if repaying a mortgage is a worry during the Coronavirus outbreak. As the situation changes in the UK and across the globe, it’s difficult for people to foresee how their monthly income will be affected, particularly for homeowners on short-term, temporary or zero-hours contracts.

“The government is doing its best to help people during these difficult times and we certainly take financial well-being very seriously, so we are also doing our upmost to support people. We hope that the helpline will allow homeowners to talk openly and get them back on track with their finances.”

For more information or to speak to a qualified mortgage adviser via the support service, call 0800 652 6649.

You can also find out more information about the Mortgage Information Support Service or view the FAQs here. 

Chancellor to announce support for self-employed

The TUC has called on the government to provide urgent aid to Britain’s five million self-employed workers. The government has been accused of dithering, but Chancellor Rishi Sunak is now expected to make an announcement later today.

A report from the union body published on 23 March warns the current measures in place for self-employed workers are “inadequate” with many facing severe hardship over the coming months.

Hundreds of thousands of self-employed workers have tried to apply for Universal Credit but have experienced huge problems when trying to accessing the system, leaving them with no income.

The TUC report calls on ministers to extend the wage subsidy scheme announced on 20 March to the self-employed. The TUC said this could be done through providing the self-employed with a guarantee of at least 80 per cent of their incomes based on their last three years of self-assessment tax returns.

It says this could be paid directly to the self-employed as a tax rebate. The call was repeated by a succession of unions representing gig workers, musicians, actors, journalists and others in insecure employment.

The TUC report highlights the example of Norway where the government is providing grants covering 80 per cent of self-employed workers’ earnings. In Belgium an income replacement scheme has been set up for the self-employed.

TUC general secretary Frances O’Grady said: “The government took a big and important step last week with wage subsidies for employed workers. But millions of self-employed workers – from the creative industries to construction – are still facing a collapse in their earnings.

“Many won’t be able to meet their basic living costs without further support. Ministers must urgently beef up support for the self-employed.”

She added: “Large-scale wage subsidies are the best way to boost household finances, keep businesses running and help our economy bounce back after this crisis. All workers – both employed and self-employed – should have their wages protected.”

On 23 March, the prime minister announced people may only leave home to exercise once a day, should travel to and from work only when it is “absolutely necessary”, and should shop for just essential items and to fulfil any medical or care needs.

The Chancellor is expected to make an announcement on support for the UK’s five million self-employed workers later today.

£1 billion Business Support Fund opens

Grants to help businesses with COVID-19 impact

Businesses can now apply for grants to help them deal with the impact of the coronavirus (COVID-19) outbreak.

The one-off grants are designed to help protect jobs, prevent business closures and promote economic recovery, and more than 90,000 ratepayers across Scotland will be able to benefit.

The grant support is additional to separate tax relief measures and is part of a package of measures worth £2.2 billion.

Small businesses in receipt of the small business bonus scheme or rural relief, as well as hospitality, leisure and retail business can benefit.

Two types of grant are now available to ratepayers:

• a one-off £10,000 grant to ratepayers of small businesses

• a one-off grant of £25,000 available to retail, hospitality and leisure business ratepayers with a rateable value between £18,001 and £50,999

The list is not exhaustive and if businesses think they may be eligible for one of these grants, they should contact their local authority, which are administering the scheme on behalf of the Scottish Government.

Cabinet Secretary for Finance Kate Forbes said: “While our primary concern is for people’s health, it is clear that the Coronavirus (Covid-19) outbreak will have severe economic consequences, and we are treating it as an economic emergency.

“We are determined to help keep companies in business and support them and their staff during this difficult time.

“Local authorities are the most efficient way to deliver this and we have worked closely with them to deliver these measures – and eligible businesses can apply now.

“Local authorities will aim to make payments within 10 working days, and I’d like to thank them for their help in ensuring this support is delivered as quickly as possible.

“The COVID-19 situation, however, is both severe and fast-moving and requires a coordinated UK response: I will continue to work closely with the UK Government and the other devolved administrations.”

More information on how to apply can be found at:
https://www.mygov.scot/non-domestic-rates-coronavirus/

Which? calls for mandatory transfer scam protections

Which? is calling for vital fraud protections to be made mandatory, as the consumer champion reveals more than £1 BILLION is estimated to have been lost to bank transfer scams in just three years.

With measures set to come in that should significantly reduce the amount of money lost to this type of fraud, Which? is also raising concerns that some banks are not committed to introducing the protections on time, or even at all.

Which? analysed bank transfer fraud statistics since the start of 2017, a few months after it first highlighted the threat from these devastating scams with a super-complaint.

The projected total lost since then, based on current trends, now stands at a staggering £1.1 billion, according to the research.

During that period, the sums lost to this type of scam, also known as authorised push payment (APP) fraud, have risen rapidly, while the payments regulator and banks have been slow to introduce much-needed protections for consumers.

According to Which?’s projections, £97 million could have already have been lost in the first three months of this year alone.

Alarmingly, analysis suggests that almost a third of the total losses since 2017, equating to £320 million, could have been prevented if a simple system of checking names on bank transfers had been in place during that period.

This important measure – known as confirmation of payee (CoP) – is finally due to be introduced by most of the UK’s major banks by the end of March.

CoP ensures that a check is made on whether or not the name a customer enters when making a payment matches the account details it is being sent to. It helps to stop fraudsters from posing as trusted organisations such as a bank or solicitor and tricking people into making payments to them.

The Payment Systems Regulator (PSR) has only directed the six biggest banking groups to sign up by 31st March, but Which? believes all banks must join the scheme in order for it to be effective.

The consumer champion asked all banks when they planned to introduce Confirmation of Payee.

Of the banks that have been directed to sign up, RBS Group (including Royal Bank of Scotland, NatWest and Ulster Bank) and HSBC (including First Direct) were unable to confirm a specific date when asked if they would be ready by the regulator’s deadline.

On the other hand, Lloyds Banking Group is ahead of the pack, implementing CoP from 2 March 2020 for Bank of Scotland customers, before rolling it out to Halifax and Lloyds customers throughout the rest of this month.

Of the banks that haven’t been directed to sign up by the regulator, several have said that they plan to deliver the system by the end of the year.

However, Metro Bank told Which? that it has no current plans to implement CoP at all – despite this being a requirement of the voluntary industry code on APP scams launched in May 2019, which Metro Bank signed up to.

It did not elaborate on why it is does not intend to introduce CoP, but says the voluntary code gives customers significantly increased protection against authorised push payment scams.

Metro Bank said: “We take our customers’ security extremely seriously and have a range of safeguards in place to help defend them against fraud, which we constantly review and update in light of increasingly sophisticated tactics from fraudsters.

“We have no plans to implement Confirmation of Payee currently, but can reassure our customers that they will continue to be protected. Metro Bank is a voluntary signatory of the Contingent Reimbursement Model Code, giving customers significantly increased protection against authorised push payment scams.”

Amid concerning reports of banks failing to follow the code’s rules around reimbursing blameless APP scam victims, Which? is concerned that a voluntary approach to ensuring victims are treated fairly is no longer viable.

The next set of UK Finance figures on bank transfer scams is due for release in the coming days. It should show an increase in the amount of money being reimbursed to victims of bank transfer fraud, as banks signed up to the code begin implementing the greater protections it offers.

Which? believes the code and CoP should be made mandatory and that the government must consider directing the PSR to ensure all banks are signed up. The consumer champion is also encouraging all consumers to put pressure on their bank to sign up to both the code and CoP.

Gareth Shaw, Head of Money at Which?, said: “The UK has been in the grip of a fraud crisis for years, but new security measures offered by the banking industry should finally give people better protection against increasingly sophisticated fraudsters.

“At the end of this month, we should get a true sense of how well the industry is tackling the issue. It is vital for all banks to commit to basic name-check security, and the whole industry should sign up and follow through on the protections offered by the scams code.

“If the banks fall short of making these commitments themselves, these initiatives must be made mandatory by the government.”

Chancellor: “Whatever it takes”

Chancellor announces additional £300 BILLION to keep UK afloat

The Chancellor Rishi Sunak has announced unprecedented support for business and workers to protect against the economic emergency caused by the coronavirus.

This includes unlimited loans and guarantees to support firms and help them manage cashflows through this period. The Chancellor will make available an initial £330 billion of guarantees – equivalent to 15% of UK GDP – and there could be more to come.

At last week’s Budget, the Chancellor provided £30 billion of support to the economy to deal with the crisis by investing in public services, increasing support for vulnerable people and providing business with tax reliefs and loans.

He said he would take further action as the situation evolved and today outlines further measures, including:

To ensure that businesses have access to the funds they need, \the UK Government will provide:

  • support for liquidity amongst large firms, with a major new scheme being launched by the Bank of England to help them bridge Coronavirus disruption to their cash flows through loans
  • increasing the amount businesses can borrow through the Coronavirus Business Interruption Loan Scheme from £1.2 million to £5 million, and ensuring businesses can access the first 6 months of that finance interest free, as Government will cover the first 6 months of interest payments
  • including new legal powers in the Covid Bill enabling us to offer whatever further financial support we think necessary to businesses

Providing £20 billion of business rates support and grant funding to help the most-affected firms manage their cashflow through this period by:

  • giving all retail, hospitality and leisure businesses in England a 100% business rates holiday for the next 12 months
  • increasing grants to small businesses eligible for Small Business Rate Relief from £3,000 to £10,000
  • providing further £25,000 grants to retail, hospitality and leisure businesses operating from smaller premises, with a rateable value over £15,000 and below £51,000

Mortgage lenders have agreed they will support customers that are experiencing issues with their finances as a result of Covid-19, including through payment holidays of up to 3 months. This will give people the necessary time to recover and ensure they do not have to pay a penny towards their mortgage in the interim.

Confirmation that government advice to avoid pubs, clubs and theatres etc. is sufficient for businesses to claim on their insurance where they have appropriate business interruption cover for pandemics in place.

To support the food industry and help provide meals for people who need to self-isolate, the UK government will relax planning regulations to allow pubs and restaurants to start providing takeaways without a planning application.

The Chancellor of the Exchequer Rishi Sunak said: “We will do whatever it takes to protect our people and businesses from the effects of this global economic emergency brought on by the Coronavirus pandemic.

“The interventions I am setting out today will help support businesses of all sizes – so they can continue operating during these unprecedented times.”

The action announced yesterday means that over £3.5 billion in additional funding will be provided to the devolved administrations for support to businesses in Scotland, Wales and Northern Ireland.

The Chancellor will expand on his plans to keep the economy afloat later today and an announcement of support for people who live in rented accommodation is expected this week.

Labour’s John McDonnell MP, Shadow Chancellor, responding to Chancellor Rishi Sunak’s coronavirus update, said: “People are being laid off today and losing their incomes. We are disappointed that this package does not address their concerns.

“The further announcements laid out by the Chancellor lack the certainty required amidst growing public anxiety and still do not go far enough in protecting workers, renters and those who are losing their jobs, or in fully supporting businesses at the scale necessary.

“In particular, the Chancellor’s claim that new forms of employment support will be developed does not appreciate the urgency and gravity of the situation. Workers and businesses need to know now that they will be supported, not in a few days’ time.

“Labour will continue to engage with the Government to ensure we have the proper scale of interventions required to secure proper funding of public services at the time of crisis, public control and oversight of those key services, a strong safety net, and the wellbeing of all.”

Gareth Shaw, Head of Money at Which?, said: “The measures announced by the chancellor, such as a three-month mortgage holiday scheme, are an important first step to helping millions of consumers who may face financial hardship during the coronavirus crisis.

“The government must move swiftly to ensure those in need of assistance get clear information about how these schemes will work in practice – and that the process for doing so is straightforward, ensuring consumers can easily access the support they need in the challenging months ahead.”

Responding to chancellor Rishi Sunak’s package of support for businesses and the prime minister’s pledge to do `whatever it takes’ to support people and jobs through the corona virus crisis, the head of the UK’s leading union, Unite, has said that his union stands ready to play their part throughout this time of crisis.

Len McCluskey, Unite’s general secretary said: “It is abundantly clear that we need a package of measures equal to the public health and economic emergencies now upon us.

“Urgent and considerable action is needed by government to avert personal and industrial catastrophe.

“Unite is pleased to have heard the prime minister and chancellor say very clearly that they `will do whatever it takes’ to protect public health and the economy’s health.  We will hold them to that.

“However, we remain extremely concerned that workers’ and individuals’ own capacity to act on the public health advice will remain seriously compromised because the direct economic support has not yet been provided by government. This must change and urgently.  Providing wage support and covering rents must be a priority.

“It is welcome that those hit by the virus will have a three month mortgage holiday should they need it, but what about the vast majority of people who rent? They need to know that they can put food on the table and keep a roof over their families’ heads. Only then will they feel able to play their part in tackling this public health emergency.

“We urgently need for the government to introduce now the sort of measures that we have seen implemented in our competitor nations, including paying workers 75 per cent plus of their salary while they are forced to be at home as has been introduced in Denmark and Holland.  UK workers deserve the same efforts and assistance.”

 

Women’s mental health hit by financial worries

Research shows women more likely to suffer from poor mental health than men thanks to heightened financial concerns – and young women hit worst

Women suffer from greater money worries than men, a study has shown this International Women’s Day.

Research has revealed that just under half (41%) of working women in the UK have money worries, a figure that dips significantly down to less than a third (32%) for men.

Statistically, the figure is also higher in younger women with 55 per cent of women aged 16-24 reporting money worries, and 53 per cent of those aged 25-34.

The recently reported research was carried out by Salary Finance, an employee financial wellbeing platform, and also revealed the shocking impact of these figures on women’s mental health.

The stats show that women with money worries are much more likely than their male counterparts with the same concerns to be suffering sleepless nights (51% to 43%), anxiety and panic attacks (62% versus 57%) and are more likely to have depression and suicidal thoughts (71% versus 65%).

These figures mean that when compared to those with no money worries women with financial concerns are over five times more likely to have anxiety and nearly seven times more likely to have depression. For men with financial worries, it is far less – they are 1.3 times more likely to say they’re suffering from anxiety and/or depression due to financial problems.

It’s also more likely that you will run out of money before pay day if you’re a woman, according to these statistics. Over a third (34%) of women are running out of money before pay day each month, compared to just under a quarter (24%) of men. Younger women were again much more highly impacted, being much more likely to run out of money before pay day.

Of course, the impact of maternity leave is keenly felt by the female workforce. Of those surveyed that took maternity or paternity leave, a massive 73 per cent of women said they took on additional debt as a result, compared to just 27 per cent of men. Yet resulting childcare costs did not cause significantly higher levels of stress for women.

Asesh Sarkar, CEO and co-founder of Salary Finance, commented: “In 2020 it’s disheartening to see such a discrepancy between financial wellbeing in men and women. Our extensive research has shown the crippling impact that money worries can have on the UK workforce, and see these figures that show women suffer much more.”

Although there were many differences the survey did reveal that there are no notable differences in the approach to savings between women and men, suggesting attitudes and behaviour play a far bigger role in saving habits than gender.

Another similarity between men and women was an apparent unwillingness to discuss their finances. This highlights a general attitude rather than a gender-specific issue.

Asesh added: “Whilst the figures show that women are suffering more as a result of poor financial wellbeing, it’s important to remember that financial stress and concerns affects a wide range of people, regardless of gender, age or salary. 

“There is a need to tackle the stigma attached to discussing financial concerns and this is where financial solutions in the workplace can help. It is therefore important for employers to take an interest in the financial health of their employees.

“Our research has shown that around 77 per cent of workers feel they can trust their employer when it comes to sharing personal information. This really highlights the role that employers can play when it comes to tackling the issue of poor financial wellbeing amongst the UK workforce.”

Which? – We need a Pensions Dashboard

Which? is calling for the urgent introduction of a comprehensive pensions dashboard after an investigation exposed how the current system leaves workers struggling to track down and understand their retirement pots.

The consumer champion challenged 12 volunteers to track down key pieces of information about each of their 38 pension schemes, to see what difficulties they faced.

Of the volunteers, nine (75%) encountered gaps in their data, while only three (25%) were able to find all the requested information via paper statements, online accounts and phone calls.

Some volunteers struggled to find the value of their pension or projected entitlement under a defined benefit scheme. One was told by their provider that they had to wait 40 working days – almost two months – for a new statement to give the information.

Several participants discovered worrying errors. Among the top concerns consumers had was missing information – particularly when it came to pension charges and investment strategy, with some unable to find anything at all about either.

Which? also found that even where information was available, it wasn’t always correct.

One participant, 36, from London, had a shock when she started looking at her pension with her last employer, a US-based marketing agency using a UK payroll provider.

For a period of eight months, pension payments had been deducted from her salary, but neither this money nor any company contributions had found their way into her pension account – potentially breaking the law through non-payment of contributions.

Other volunteers found that pension company mergers and takeovers can add to the sense of confusion, with one having historic correspondence from three different providers for the same scheme. This was after her pension company was first taken over by another provider and then her employer switched its nominated firm.

The new research was published as Westminster debated the Pension Schemes Bill, which legislates for the introduction of a pensions dashboard.

In a separate survey, Which? asked more than 300 members across the UK whether they would use a pensions dashboard to manage their retirement and what they most wanted to see included in it.

More than three quarters (77%) said they would be likely to use the dashboard to find out about their pensions.

Among the top requests for inclusion on the dashboard was an update on the state pension, with nearly three quarters (74%) wanting to know how much they’d get at state pension age.

Almost two thirds (62%) were keen to have a projection of their future retirement income, while more than half (55%) wanted to know their current pension value and a similar number (54%) wanted to see charges.

Which? has long called for the introduction of a pensions dashboard to ensure that savers can see all their pensions in one place.

The consumer champion has pressed the government to ensure that a dashboard provides people with relevant information about all of their pension pots in one place – including the state pension. The dashboard must also publish key information such as charges and income projection figures, to ensure savers are equipped with the information they need to plan for their future.

The pensions dashboard project was first announced in the 2016 Budget and the government originally promised to ensure that it was designed, funded and launched by 2019. But a prototype version won’t probably be available until 2021 at the earliest.

Gareth Shaw, Head of Money at Which?, said: “A pensions dashboard could be a game changer for consumers who have struggled for too long with a complex, fragmented pensions system.

“For the millions of pension savers to get genuine benefit from a dashboard, the government must use this opportunity to ensure that it delivers all the information consumers need to see including their charges, income projection figures and state pension entitlement.”

Which?’s Pensions Planner checklist:

  • Get to grips with the basics: ask for an up-to-date statement if you haven’t had one in a while and make sure any online log-ins still work.
  • Update your details: if you haven’t updated your address since moving, your pension statements may end up with someone else.
  • Nominate a beneficiary: after your death, most pension schemes will allow anyone to inherit your pension.
  • Find lost savings: the Pensions Tracing Service is a free service that searches a database of more than 200,000 workplace and personal pension schemes.

Capital Coalition votes to slash services

Edinburgh’s ruling SNP-Labour ‘Capital Coalition’ voted though cuts of £35 million to public services last night – and agreed to raise Council Tax by almost 4.8%. Labour councillor Gordon Munro abstained.

And if you think the cuts will end after next year, think again: the Council set a three year budget and plans to make cuts of £87 million over the next three years.

Council leaders say the budget will protect vital services, but opposition parties argue that the scale of the cuts will damage communities.

SNP Cllr Adam McVey, Council Leader, said: “We’ve agreed a bold budget which protects the most vulnerable in society and guarantees a fairer quality of life for future generations. It prioritises those Council services which work to help those who are most in need of our support – protecting our young people, our communities and our planet in the process.

“In the face of growth and a global climate emergency, we’ve outlined plans for the biggest investment ever to be made into new, sustainable and affordable homes in Edinburgh.

“The people of Edinburgh have told us they want their city to be sustainable, to be fair and for frontline services to be protected. That is what we are delivering with a budget which invests in the services our city needs. I’d like to thank fellow Councillors for standing up for a plan which is fair and sustainable.”

Labour Cllr Cammy Day, Depute Leader, said: “The plans passed today support new schools, sustainability and the regeneration of this city and I’m pleased we’ve been able to – yet again – agree a balanced budget, despite the ongoing financial uncertainty we and all local authorities face.

“This forward-thinking approach will provide much greater certainty to residents, to workers and to partners right across the city and will help us tackle poverty in all its forms.

“Under today’s budget, this Council is committing to do all that we can with the resources we have to improve residents’ lives and protect those services which are vital to our most vulnerable citizens. This will be supported by the thousands of new, affordable homes we’ll help to build and the community regeneration we’ve pledged to deliver.

“For too long we’ve turned our back on our fantastic waterfronts and this budget plan will allow us to move forward with our plans to regenerate Granton, providing new homes and a fantastic community for people to work and visit.”

Far from moving forward, Lib Dem councillors Kevin Lang and Louise Young believe the budget is a backwards step.

Commenting last night, the brother and sister councillors for Almond ward said: “We are sorry to say the SNP’s Council budget was passed tonight. We argued strongly for our alternative which avoided the worst of the service cuts but the votes weren’t there.

This means:

❌ an end to all Council funding for community policing, putting dozens of officer posts at risk.
❌ removing all 130 teachers from our nurseries.
❌ a big cut to headteacher school budgets.
❌ slashing the funding for local sports and leisure centres.
❌ opening the door to library cuts.

“The SNP also refused to accept our fully costed plan to put more money into road and pavement repairs or into new park playground equipment.

“We always try to be optimistic but there’s no getting away from the fact this is a bad budget for our constituents.”

Earlier this week the Convention of Scottish Local Authorities warned that the Scottish Government’s Budget will hit vulnerable communities the hardest.

COSLA said the Government has not considered successive years of cuts, or rising inflation and demand and have therefore put council services at risk.

Councils have said they believe the budget will have a major impact on the Government’s ability to address the four priorities of inclusive growth, tackling child poverty, wellbeing and climate change, and puts Scottish Government commitments at risk if no further funding is found as part of the Budget Scrutiny process.

COSLA’s view is that taken on its own, the Scottish Government’s announcement of an additional £495m for councils is misleading to communities.

Councils are required to deliver an additional £590m worth of new Scottish Government policy commitments, resulting in a cut to council budgets of £95m. It is vital to note that this doesn’t account for inflation and therefore the real terms cut to the Local Government revenue budget is nearer £300m.

The draft capital budget is equally as devastating. Whilst £54m of new capital money has been announced this is negated by £171m worth of Scottish Government commitments. This leaves a £117m cut to core capital budgets of 17%. Again, if we include inflation the real terms cut to capital budgets is £130m.

This settlement does not address any of the restoration called for in light of many years of cuts.

Speaking ahead of an evidence session at the Scottish Parliament’s Local Government and Communities Committee on Wednesday, COSLA Resources Spokesperson Councillor Gail Macgregor said: “COSLA has campaigned hard in recent months for the Scottish Government to address falling Local Government budgets.

“We called for Scottish Government commitments to be funded, inflation to be accounted for and restoration to the budget to reflect successive years of cuts to Local Government. It is unfortunate that a sphere of government in this country has not been listened to. 

“This draft budget will impact on jobs, frontline services and Local Government’s ability to address inclusive economic growth, child poverty, wellbeing and climate change and does not address the growing demand most councils are facing in relation to services.”

COSLA President Councillor Alison Evison added: “Recent benchmarking statistics have shown that 10,000 FTE jobs have been lost in Local Government since 2010/11. The impact of this on communities is real and cannot continue. 

“We are calling on Scottish Government and the Parliament to address these concerns, listen to our asks and prevent the loss of essential council services which communities rely upon.

“Make no mistake, councils and the services which communities rely upon will be at risk as a result of this budget.”

Councillors voyed to raise Edinburgh’s Council Tax by 4.79%. The tax band levels for Edinburgh in 2020/21 will come into effect on 1 April 2020 and will be:

A – £892.39

B – £1,041.13

C – £1,189.86

D – £1,338.59

E – £1,758.76

F – £2,175.21

G – £2,621.41

H – £3,279.55

Budget overshadowed by Mackay scandal

Investing in vital public services and ending Scotland’s contribution to climate change are at the heart of the Scottish Government’s tax and spending plans for the year ahead, according to the Scottish government – but critics say the budget is another wasted opportunity and will mean yet more cuts to public services.

Yesterday’s budget was completely overshadowed by the shock resignation of Finance Secretary Derek Mackay, who left office just hours before the budget was due to be presented following a newspaper expose.

Public Finance Minister Kate Forbes stepped in to deliver the budget.

Setting out the Scottish Budget 2020-21, Ms Forbes announced a package of funding to accelerate Scotland’s transition to a net-zero economy, including £1.8 billion of investment in low carbon infrastructure which will help reduce emissions.

She also announced a record investment of £15 billion in health and care services and £645 million for the expansion of early learning and childcare.

The Scottish Budget 2020-21 also proposes:

  • £117 million investment in mental health for all ages and stages of life
  • £180 million to raise attainment in schools
  • an above real-terms increase of £37 million to the police budget and an additional £6.5 million to support community justice to reduce re-offending
  • £220 million of seed funding for the Scottish National Investment Bank to support its mission to drive the transition to a net-zero economy
  • increased investment of £270 million in rail services and an additional £16 million in concessionary travel and bus services, taking total investment in rail and bus services to around £1.55 billion
  • increased investment of £5.5 million in active travel
  • £20 million for peatland restoration with a commitment to invest more than £250 million over 10 years
  • Investment of more than £64 million to support the commitment to plant 12,000 hectares of forestry, with the aim to reach 15,000 hectares by the mid-2020s
  • a new £120 million Heat Transition Deal and a total investment of £151 million in energy efficiency
  • £40 million for an Agricultural Transformation Programme
  • a 3% pay uplift for public sector workers earning up to £80,000

Ms Forbes said: “The global climate emergency is at the centre of our Programme for Government and we have already put in place the most ambitious climate legislation and targets of any country. This Budget will help deliver on that world-leading ambition.

“From increased investment in low carbon transport to funding for peatland restoration and forestry, this Budget sets out our spending plans to help us deliver the transformation we need across society to transition to net-zero.

“We have also put wellbeing firmly at the heart of this Budget to benefit as many people as possible across the country. We will do this through prioritising inclusive economic growth with the creation of high quality jobs, supporting our public services and tackling inequalities head on.

“We estimate that we are investing at least £1.4 billion to support low-income households, mitigating the worst effects of the UK Government’s benefit cuts which are hitting the poorest in society and our Scottish Child Payment will help lift 30,000 children out of poverty when it is fully rolled out in 2022.

“I urge the Parliament to work constructively with us to pass this Budget in the national interest.”

The budget has come in for criticism, however.

STUC General Secretary Grahame Smith said: “This budget is long on promise but falls short on delivery. Positioning the budget as building the well-being economy is to be welcomed but far more was required to make that a reality.

“There is no doubt that the UK Government’s approach to Budget setting has left the Scottish Government in a difficult position. But to tackle the ‘crippling reality of austerity’ requires investment in decent local services. At best the budget provides only half of what local councils say they desperately need.

“We welcome the freezing of the higher rate tax threshold but much more is needed on redistributive taxation if the well-being economy is to be achieved.

“The Scottish government has missed an opportunity to commit to building the homes for social rent desperately needed in Scotland. By the next budget, it will be too late and local authorities and housing associations will have downed tools, without the funding to continue to build more homes for social rent. It is also disappointing that there are minimal new financial commitments in social security.

“On pay we are pleased that the government has listened to unions and extended the 3% pay increase to those earning over £40k per year, however we are a long way short of the much-needed restoration on public service pay to pre-austerity levels.

“While there are some new measures to tackle climate change, the funding levels proposed are still not sufficient to tackle the climate emergency.

“Given the failure over a number of years to create the new green jobs once promised, it is crucial that new funding comes with new jobs and does not simply provide cash handouts to big business and landowners.

“To be worthy of the name of a Green New Deal would require a publicly led and planned approach to decarbonisation involving publicly-owned companies, something this Budget fails to do.”

Jim McCormack, Associate Director of Joseph Rowntree Foundation Scotland, said: “This Budget was an opportunity to show the Scottish Government’s ambition to deliver on tackling poverty, yet today’s statement falls short of the mark.

“It cannot be right that one in four children in Scotland have their lives restricted by poverty. At the start of the decade in which all parties have pledged to solve child poverty, we welcome the financial commitment to introduce the Scottish Child Payment. But we know this won’t be enough to turn the tide: Scotland is not on track to meet the ambitious targets set for 2023-24.

“Scotland’s lower levels of child poverty compared with the rest of the UK are due to lower housing costs. If this advantage is to be maintained then the affordable homes programme needs to be continued beyond 2021. Now is the time to commit to further investment in secure, affordable homes for those facing rising rents and stuck in temporary accommodation.

“In-work poverty is a pressing economic challenge for families. Two-thirds of children in poverty are in families where an adult is working. The new Parental Employment Support Fund is too small to meet the scale of the challenge and only runs for two years. Investment should be increased and extended to benefit more families for longer.”

COSLA said it was disappointed that once again the Scottish Government has presented a Budget for Local Government that looks much better than the reality behind the figures.

Speaking this afternoon following the Scottish Government’s (Thursday) Budget announcement, COSLA’s Resources Spokesperson Councillor Gail Macgregor said: “On the face of it this looks like a good Budget for Local Government with a cash increase of £495million and whilst we acknowledge this money, the reality behind this figure unfortunately is quite different.

“What we are left with when you factor in the Scottish Government commitments of £590million – is a cut to Local Government core budgets of £95 million. This is £95 million in hard cash that will need to be taken out of front line services for communities. We campaigned hard to ensure that this position did not happen – it is disappointing our message has not been listened to.

“When you add in a £117million cut to capital funding (which equates to a 17% cash cut) – a hit to both communities and growing the economy you are left with a crisis for Local Government which is a long way from the picture being painted. This is even worse when seen in the context of an increasing Budget for the Scottish Government.

COSLA President Councillor Alison Evison added: “Local Government’s core budget which provides our essential services has been cut as a result of today’s budget. A cut of a significant proportion is the Budget Reality that our Communities now face – a cut to services, a cut to local jobs, a cut to the work councils do to tackle child poverty and respond to climate change.”

“In addition to the cuts – it is also extremely disappointing that we have seen no money for inflation or any other of the significant pressures we face, such as restoration for cuts to our funding in previous years. COSLA will be raising these issues with the Scottish Government and all parties across the Parliament at the earliest opportunity to ensure this picture is rectified as part of the budget scrutiny process. It is our communities and the priorities of tacking child poverty, wellbeing, climate change and inclusive growth that will suffer.

“Things cannot go on in this manner. I am really concerned that more and more of what Local Government does is directed by the centre. As a result of the Scottish Government commitments that Local Government has to deliver we are no longer able to respond to local priorities.”

The Scottish Government argues that the budget offers a real terms increase for local government, hower. Cabinet Secretary for Local Government Aileen Campbell said: “This budget provides a fair settlement for our partners in local government and supports vital public services across Scotland.

“Taken together with the flexibility to increase council tax, this local government settlement gives councils an increase of revenue spending of up to 4.3% in real terms to deliver local services.

“The settlement will deliver on our joint key commitment to expand the funded hours of early learning and childcare this year, funds a fair pay deal for our teachers, and invests more than £120 million targeted at closing the attainment gap through the Pupil Equity Fund.

“This increased settlement will ensure fair, sustainable funding for local authorities.”