Tag: extra charges

97% of car insurance products charging at least one extra fee

  • Millions could be paying more than they think for their car insurance
  • Customers paying extra to pay by direct debit and for set up fees, adjustment fees, cancellation fees and even renewal fees
  • NFU Mutual, which does not charge any extra fees, analysed data from Defaqto and found only 9 of 321 products – 3% – don’t charge any extra fees

Data from 321 insurance products shows that millions of people in the UK could be paying extra fees for their car insurance.

NFU Mutual, which does not charge any extra fees, analysed data from Defaqto and found that only 9 of 321 products – just 3% – do not charge any extra fees to customers.

Data table

Number of products – 321

Number of products charging a fee of some kind – 312 (97%)

ChargeNumber of products chargingPercentage of products chargingHighest feeAverage fee
Direct debit30695%n/an/a
Set-up fee14645%£350£58
Adjustment fee23974%£175£39
Cancellation fee28990%£400£57
Cooling-off cancellation fee16551%£400£42
Renewal fee13341%£100£47
Telematics disconnect and removal fee14 (out of 62 products)23%£100£68
Telematics documentation fee2 (out of 62 products)3%£60£60
Telematics missed appointment fee14 (out of 62 products)23%£60£51

The most common fees charged are direct debit fees, with 95% of products charging customers more to spread payments throughout the year, and cancellation fees, which are present in 90% of products.

The average cancellation fee is £57, with the highest charge a massive £400, which includes a broker fee and a charge for installing the related telematics device.

Adjustment fees are also charged in over three quarters of car insurance products, reducing the ability of consumers to make changes to their insurance without incurring costs. The highest adjustment fee was £175, which includes a broker fee and a charge for installing a new telematics device, with the average fee coming in at £39.

Well over 40% of products charged set-up and renewal fees, effectively penalising customers for setting up insurance. From products which charge the fees, the average set-up cost is £58 and the average renewal fee is £47.

Many insurance providers – 51% of products analysed – also charge customers for cancelling during the 14-day cooling-off period. This cooling-off period is a legal requirement during which a customer can cancel their policy for any reason. However, over half of insurance products charge customers to do this, at an average of £41 and reaching £400 at the higher end, with this covering cancellation, a broker fee and the cost of installing the related telematics device.

With so many car insurance products charging for common things, with the average fees representing not-insignificant amounts, customers could find themselves on the hook for substantial costs on top of their insurance premiums.

Wendy Yeomans, car insurance expert at NFU Mutual, said: “With the cost of living crisis hitting all our pockets, it’s more important than ever to keep on top of our budgets.

“Many households have cancelled media subscriptions or altered their buying habits to keep spending under control, but many will not be aware they are paying the equivalent of this in extra fees for their car insurance.

“Extra fees like this, which many consumers aren’t aware of, make budgeting more difficult and effectively mean the prices many pay for their car insurance creep up beyond what they expected.

“That is why, at NFU Mutual, we are proud to say we don’t charge any extra fees at all, nor do we penalise customers for paying in the way that suits them best – whether this is a monthly direct debit, lump sum or by cheque.”

Christmas shoppers warned not to get caught out with extra charges

With just 100 days to go until Christmas (honestly – Ed.!), HMRC is urging shoppers to ensure they don’t get caught out by unexpected charges when buying from overseas traders.

Changes introduced on 1 January this year mean that some UK consumers buying presents for family and friends from EU businesses may now need to pay customs charges when their goods are delivered.

In the same way that consumers have previously had to pay charges when buying certain items from non-EU sellers, the same rules now also apply to goods being bought from the EU.

Shoppers buying stocking fillers or small items don’t need to worry about the changes. Only those buying excise goods – tobacco or alcohol – or ordering luxury items or presents in consignments worth more than £135, before discounts are applied, should be affected.

VAT will still apply on purchases made in consignments worth less than £135 but should be charged by the seller at the point of sale.

But anyone buying a more expensive product from abroad may need to pay import VAT, customs duty and/or excise duty when they receive their order. The amount due will depend on a range of factors, so to avoid surprises consumers should check with their seller to ensure they don’t end up over budget this holiday season.

To help shoppers, HMRC has produced diagrams to explain the various scenarios when buying from the EU. The government has also published easy to follow guidance for consumers to help everyone to understand the changes and when, why and how charges will need to be paid.

Katherine Green and Sophie Dean, Directors General, Borders and Trade, HMRC, said: “With 100 days until Christmas, we want to remind shoppers of the changes introduced since 1 January so that their present buying experience is as smooth as possible, and that online shoppers don’t inadvertently get caught out by any unexpected charges.”

Find out more about the new rules by checking on GOV.UK for a simple guide to the possible charges as well as essential information on how to dispute a charge, return unwanted goods and to get a refund on the charges paid.

Consumers can also find guidance on what may be required when sending or receiving items from friends and family living abroad.