Laings Jewellers eyes multi-layered £10m expansion

Family-run jewellers Laings has unveiled its vision for the future, with ambitious new plans to strengthen its presence across the United Kingdom.

After celebrating 180 years of trading in 2020, Laings is now looking ahead to build on its legacy as a leading destination for luxury jewellery and watches with extensive expansion plans set to be unveiled, aimed at enhancing the client experience across its key locations.

Through six generations of family ownership, Laings has grown to become a leading independent luxury jeweller, with six showrooms across four locations – Glasgow, Edinburgh, Southampton and Cardiff.

Laings offers a curated selection of fine jewellery and watches from some of the world’s most prestigious brands, including Rolex and Patek Philippe, as well as bespoke design and repair services by the in-house team of master watchmakers, goldsmiths and jewellery designers.

Now, expanding its retail strategy while staying true to the heritage of the business, the jewellers has announced it will be investing £10 million into the company over the next two years. The investment will see Laings transform its showrooms and workshops, reimagining the customer experience while ensuring traditional jewellers’ crafts are kept alive for generations to come.

The first in a series of transformations will be unveiled this Autumn with work already underway to treble the size of Laings’ St David’s Centre Cardiff showroom, allowing the company to introduce Swiss watch brands such as Rolex and Patek Philippe to its Welsh clientele.

An investment which demonstrates the trust Laings holds with luxury horology’s most prominent brands, who have existing relationships with Laings having worked together for years in other cities.

Stuart McDowell, Retail Director at Laings, says: “The expansion in Cardiff is in response to our client’s enquiries – catering to the watch collectors of Wales who might not have Laings at the forefront of their minds now, but hopefully they soon will.

“The showroom is right in the heart of the capital city and our expanded presence means we can give the brands we represent the stage to shine. No longer will Cardiff clients need to travel outside their home city to access these brands, they can enjoy having them on their doorstep – with Laings.”

Laings is also revolutionising the way its Welsh customers experience diamonds and jewellery with the introduction of private viewings.

The expanded showroom is set to include dedicated diamond and jewellery areas so that clients can view the carefully curated collections in private, with a glass of champagne served by Laings’ refreshments partner Lanson. Despite the changes, clients can expect the same warmth, expertise and attention that they have become accustomed to at Laings.

Laings’ workshops in Scotland will also see significant investment, marking the beginning of a new client experience. For the first time in the company’s history, clients will be invited to join the watchmakers and goldsmiths behind the benches to see their skills in action when completing services, drawing back the curtain on the artisan crafts and allowing the team to take centre stage.

Upon opening, the workshops will play host to client immersion sessions, luxury events and meet the makers demonstrations to showcase expertise, allowing clients to see the intricacies of every service first-hand.

Laings also hopes that breathing new life into the workshops will attract visibility to the industry and inspire a new generation of talent to train in the field. With a recruitment plan spanning all areas of the business, Laings aims to grow its team by up to 25 per cent, providing opportunities for both apprentices and existing watchmakers and goldsmiths in locations where there have traditionally been less positions available, safeguarding these artisan skills for the future.

Laings CEO, Joe Walsh, says: “The workshops create a special experience for our customers. Not only will they be able to talk to the watchmakers and see them working, they’ll also be able to attend events where they can gain a deeper insight into the craft – taking watches apart, seeing how the mechanics work and putting them back together. People are looking for experiences now and that’s what we want – to deliver a new form of retail that captures the imagination of our clients.”

These developments signal the start of a longer-term growth plan for Laings. Over the next 24 months, the company will embark on a journey of evolution to challenge jewellery and watchmaking retail experiences – bringing innovation to every area of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

The Edinburgh Guarantee: ‘A better future for everyone’

Capital’s employability commitment hits 10 year milestone

Edinburgh’s youth employability commitment, the Edinburgh Guarantee, marks a decade while expanding its support to help people of all ages and backgrounds:

Celebrating its 10th year, the Edinburgh Guarantee, originally the Capital’s youth employability commitment, is expanding to help people of all ages access fair work, training and employment opportunities with a new look website launched today by the City of Edinburgh Council.

Recognising the impact the pandemic has had on businesses and training providers, and the ripple effect this has on people’s prospects, there will also be a particular focus on those facing additional barriers to employment with the overall aim to give equal access to job and education opportunities.

The website will be a one stop shop to connect and sign up employers across the city, while offering people a quick and easy access point to job boards, information on training opportunities and additional support routes available.

Under the banner of the Edinburgh Guarantee there are many recognised and successful employability programmes and initiatives including JET AcademyEdinburgh Project SEARCH and at national level the Young Persons Guarantee. Jobseekers also have access to a number of projects that offer free advice and ongoing support including Next Step EdinburghAll in Edinburgh and Encompass.

Through the Edinburgh Guarantee team and network of employability partners, employers are incentivised to get involved by getting access to additional recruitment support, information on possible funding available and ongoing assistance for their business and new hires where required. All of this makes it easy and rewarding for employers to pledge their support.

Councillor Kate Campbell, Housing, Homelessness and Fair Work Convener, said:The Edinburgh Guarantee is rooted in the principal that everyone should have the opportunity to work, and access to training and skills development, and that everyone who is able to can be part of our city’s recovery. And that by working together, we can create those opportunities and a better future for everyone.

“Now in its 10th year, the Edinburgh Guarantee has been a great success helping so many young people move into fair work or gain the education and training that they deserve. We’re now widening this commitment to include people of all ages and backgrounds which clearly shows our intention to make sure no one is left behind as a result of this pandemic. 

“It’s been great to hear how so many organisations across all sizes and sectors are able to play their part. Longstanding lead employers such as Standard Life Aberdeen, NHS Lothian and the City of Edinburgh Council, have paved the way for us to get to where we are today.

“And it is exciting to see that network grow to welcome new and smaller organisations and businesses like Basketball Scotland, JAD Joinery and The Wee Book Company – a small business that recently added to its workforce with a new recruit, made possible through Edinburgh’s Employer Recruitment Incentive, which is a funding package for private SMEs and third sector organisations to help fill vacancies and create new and additional jobs.

Councillor Mandy Watt, Vice Convener, said:On this 10 year anniversary of the Edinburgh Guarantee I’d like to thank those employers that have been with us since the start and led the way for other businesses and organisations by demonstrating the benefits of getting involved over the last decade.

“We’ve recognised that the end of the furlough scheme will have serious implications and most likely further increase the levels of unemployment across Scotland, so we’re working hard to support and incentivise employers to play a part in the city’s recovery – such as helping smaller supporters access funding to help them to get involved.

“Over the past year we’ve spoken to business owners and employers from across all sectors, gaining valuable insight into the key implications of the pandemic on their industry. This has given us an overview of those who are currently able to offer opportunities as well as those who we may be able to support as we begin to move into the recovery period.”

Edinburgh Guarantee, The Wee Book Company

Gavin Keddie, Publishing Assistant at The Wee Book Company was recruited thanks to the Edinburgh’s Employer Recruitment Incentive

The Wee Book Company, a new publishing business in the city, became aware of Edinburgh’s Employer Recruitment Incentives and as part of the Edinburgh Guarantee offer, employers who recruit someone with barriers to employment can secure up to £6,000 to help with the costs.

With the funding available to them they have been able to create a Publishing Assistant post for Gavin Keddie which he started in March 2021.

Andrew McAllister, Head of Sales at The Wee Book Company, said:As a small business, the Edinburgh Guarantee has literally made the difference in us being able to give Gavin an opportunity, who has been a revelation. In a matter of only a few weeks he has been really helpful to the development of our publishing business.

“Gavin has come in and we have been really impressed with his commitment, effort and excellent knowledge of modern technology. As a result of being made aware of Gavin’s Aspergers condition, we were able to recognise that he had great talent, but during the interview was a little shy and reserved and was definitely very modest about his previous achievements including the fact that he has been successfully published and written at least five books to date.”

Young business people are discussing together a new startup project. A glowing light bulb as a new idea.

Established in 2011 to address the needs of school leavers who were unable to move into a positive destination following the last economic downturn, the Edinburgh Guarantee has since worked with over 550 employers to get over 3,500 young people into apprenticeships or training opportunities. 

Many partners have come together to support this initiative’s continued success including colleges, voluntary sector organisations and national programmes, while also making it easy and rewarding for private sector businesses and organisations to play their part in helping people across the city.