Independent Age: Total take up of state support would reduce pensioner poverty by 15% 

Would also save the NHS and social care services over half-a-billion pounds

  • Research shows that 100% take up of key benefits would cut numbers of pensioners in poverty by 280,000
  • Due to health impacts, full take-up would also save the NHS and social care services in England £790 million a year
  • Independent Age recommends the UK Government publish a take-up strategy for financial entitlements to ensure all older people are receiving everything they should be

New research from national charity Independent Age shows that full take-up of three key financial entitlements could lift 280,000 older people out of poverty across the UK, reducing pensioner poverty by 15%. 

This includes Pension Credit, pensioner Housing Benefit and Council Tax Reduction. The analysis was carried out by the research agency Public First.

The report released today, entitled ‘The only way is up: The impact of improved entitlement take-up on pensioner poverty and healthcare spending’ also shows that increasing take-up of these entitlements to 100% could help improve older people’s health, leading to a reduction in health and social care public spending by up to a colossal £790 million a year in England. 

Independent Age is calling on the UK Government to publish an all-entitlements take-up strategy for the UK. This should include a strong commitment and targets to increase take-up. 

The number of older people in poverty in the UK is rising, with around 1.7 million in relative poverty in 2024/25, which is an increase of 200,000 compared to the year before. Another one million live close to the poverty line. 

Despite this, the charity says that too many eligible older people are missing out on money set aside for them. Over one in three (38%) of those eligible for Pension Credit are not receiving it, and around 230,000 older households are missing out on Housing Benefit. 

Official take-up figures of Council Tax Reduction are not produced, however the report analysis indicates that over a million pensioner households could be missing out on this vital support. 

The organisation is also calling for the Pensions Commission to agree on what an adequate income in later life looks like, and the UK Government to commit to ensuring everyone receives this. 

Concerningly, full take up would also provide an additional 770,000 older people with more vital income, but they would still remain in poverty, indicating that financial entitlements and the State Pension alone is not always adequate to live on.

Joanna Elson CBE, Chief Executive of Independent Age said: “Our social security system was designed as a safety net for all of us but the evidence is clear, it is failing older people in poverty. Money that has been set aside is not reaching the older people who need it and at a time with increasing costs, the impact of this is devastating. 

“Through our helpline, we hear often from older people who are having to skip meals or only wash once a week to make ends meet. This is unacceptable. 

“Older people on a low income have been left to struggle for too long. That’s why we urgently need a strategy to ensure everyone receives the support they are entitled to and an agreement on what an adequate income looks like in later life for all of us as we age.

“With the upcoming changes in leadership, this is a golden opportunity for the UK Government to reverse the worsening picture of poverty in later life.”

Independent Age’s report found that three groups especially benefitted from increased take-up of these entitlements. These were: older people living alone, older renters and those on the old State Pension. This is due to a combination of likely higher initial costs such as housing or energy, and a lower income.

Valerie’s Story

Valerie, 68, from the Isle of Wight

“Once the rent was paid, along with Council Tax – more than £150 a month even with the single person discount – there wasn’t enough left. I had to cut back on everything. I lived on £1 meals from Iceland because they were cheap and filling, even though I knew they weren’t very nutritious.

I relied on a local community pantry where £5 bought roughly £15 of food. I couldn’t afford to put the heating on. My house is all electric and it was simply too expensive. I spent winters wrapped in blankets, drinking cups of instant soup to keep warm, and sometimes slept downstairs so I didn’t have to walk through cold rooms at night.”

Valerie called Independent Age and, while she wasn’t eligible for Pension Credit, an adviser supported her to start receiving Housing Benefit and Council Tax Reduction, which she hadn’t previously been aware of.

After starting to receive these entitlements, Valerie described the impact this had on her life: 

“Life is so much better now. I still budget carefully, but I’m not living on my credit card anymore. I can buy fresh vegetables, cook proper meals and freeze portions so food lasts longer.

“I can travel to the mainland to see family, and I enjoy the things that matter to me, such as going to the local theatre and being part of the choir.

“I called the Independent Age Helpline at a time in my life when I didn’t know where to turn. The support I received has made a dramatic difference to my daily life. I nearly didn’t make that call – but I’m so glad I did.

“Before that call, I was surviving day to day. Now, I feel like I’m living again.”

Benefits: break the barriers

The UK and Scottish Governments must work more closely together to ensure people get the benefits they are entitled to, a new report by the Scottish Parliament’s Social Security Committee has said.  It is estimated that currently billions of pounds in benefits go unclaimed every year.

The Committee welcomed the Scottish Government’s statutory duty to have a benefit uptake strategy and praised the Scottish Government for their attempts to increase the take-up of devolved benefits.

However they expressed express alarm at the DWP’s lack of benefit take-up strategy. The Committee suggested that Social Security Scotland could take the lead on driving forward uptake strategies for both devolved and reserved benefits.

The report raises concerns about the lack of accurate data on estimating eligibility and take-up, meaning the full extent of the problem is not known. The Committee recommended the UK and Scottish Government commission joint research to improve the data available.

The Committee also highlight the continuing barriers which can mean people do not claim benefits they are entitled to. These include the stigma of claiming, people being unaware of what they are entitled to, onerous application processes, and those living in rural Scotland facing geographical barriers.

The report also warns that the current ‘digital by default’ approach in Universal Credit is excluding people who are not IT literate or don’t have access to the internet. The Committee wants all benefits to be available through multiple application channels.

Bob Doris MSP, Convener of the Social Security Committee said: “It is simply not good enough that billions in benefits continue to go unclaimed every year. Given one of the DWP’s stated aims with Universal Credit was to increase take-up, the fact they have no strategy to achieve this is deeply alarming.

“It is absolutely vital we get more accurate data on the numbers entitled to benefits so that any communications strategies can be targeted at those in need who are missing out.

“Data sharing across Governments and agencies is a key factor in improving take-up rates and we are adamant that GDPR must not be used as an excuse to not share data. It’s also crucial that welfare agencies are adequately funded and we are seeking increased and sustained funding for these agencies going forward.

“Our evidence has made it clear that both governments must do more to work productively together to ensure people receive the benefits they are entitled to and remove any barriers which mean people miss out.”

The convener added: “We have also heard concerns over a possible policy spillover issue where if the Scottish Government increases the uptake of a reserved benefit, then they may have to financially compensate the UK Government.

“That’s unacceptable. We need urgent clarity on this issue and a far greater level of coordination for maximising benefit take-up, whether devolved or reserved, is required”.

benefit take-up report

It’s YOUR money!

Funds awarded to maximise benefit take-up

Organisations which will help to maximise the take-up of benefits and household incomes in Scotland have been awarded £600,000.

Twenty-six organisations from across the country received allocations to support hard to reach groups, single parents and people with particular barriers such as mental or physical disabilities to apply for Scottish social security benefits.

Two Edinburgh-based organisations – Big Hearts Community Trust (£11,860) and FAIR (Family Advice Information Resource) (£24,214) – are among the recipients.

The funding is part of the Scottish Government’s Benefit Take-Up Strategy, launched in October 2019.

Announcing the successful applicants at North East Sensory Services, a charity in Aberdeen awarded £42,665 to help people with hearing and sight impairments, Social Security Secretary Shirley-Anne Somerville said: “We believe social security is a human right and an investment in the people of Scotland. That is why everyone who is eligible to apply for benefits should have the support they need.

“Along with local delivery staff, we want third sector organisations to add their expertise and reach out to help those who need it most.

“This funding of £600,000 will be vital to support those who face barriers to access the financial support they are entitled to and increase their incomes. This includes the people with sight or hearing impairments who are supported by North East Sensory Services.

“This funding shows we are determined to do things differently in Scotland and create a new social security system that puts dignity, fairness and respect at its heart.”

Graham Findlay, Chief Executive of North East Sensory Services, said: “The support we provide reaches more than 6,500 blind and deaf people across the North East of Scotland.

“We are delighted that the Scottish Government has recognised the particular difficulties our service users have in finding out about and applying for crucial benefits that help them to live their lives as independently as possible.

“This funding is vital to upskill our staff team with specialist knowledge so we can provide essential support to those who need help navigating the benefits system.”

While no North Edinburgh organisations received income maximisation funding in the latest round, receiving the benefits to which they are entitled can make a huge difference for people who face a daily struggle to get by.

Granton Information Centre’s income maximisation work has seen an incredible £3.3 MILLION put into the pockets of local people over the last financial year – money that they were entitled to but had not been claiming.

“Despite local and national awareness campaigns we still see people every week who are not receiving their full benefit entitlements”, said GIC manager Caroline Pickering.

“There are a number of reasons for this – the benefits system is complicated and there have been a number of significant changes over recent years. It can be confusing and the complicated form-filling – or, worse still, lengthy telephone calls to government agencies – can put people off.

“We encourage clients to persevere, however, as we support them through the process. For some people, getting the money they are entitled to really can make a life-changing difference.”

Benefits take-up: Holyrood comes to Wester Hailes

Holyrood’s Social Security Committee visited Wester Hailes Education Centre yesterday as they continued their inquiry into benefit uptake. The Committee met with various organisations and individuals to try to uncover why a huge number of benefits remain unclaimed. Continue reading Benefits take-up: Holyrood comes to Wester Hailes