Tag: appeals

Benefits health assessments system continues to let people down, say MPs

The health assessments system to access vital benefits for those who cannot work or face extra costs due to disability or ill-health continues to let down those who rely on it, according to Westminster’s Work and Pensions Committee.

In its latest Report, the Committee calls for the implementation of several measures that would be relatively quick and easy wins to improve trust, drive down the high rate of decisions reversed on appeal and reduce waiting times.

It says assessments should be recorded by default, with claimants having the option to opt-out, adding that footage could be used to review cases more accurately without having to go to appeal, and help assessors learn from past mistakes.

Some of the improvements the Committee suggest could drive down the high rate of decisions reversed on appeal, which still stands at 69% for Personal Independence Payment (PIP). Although the Work Capability Assessment used for Universal Credit and Employment and Support Allowance is due to be abolished, it will remain in place until at least 2026. Meanwhile, PIP assessments will continue, so retaining the status quo is not an option.

MPs on the Committee also recommended allowing claimants to choose between remote or in-person assessments, extending the deadline to return forms, targets to reduce assessment waiting times, and payments to people who have been forced to wait beyond the new targets.

The predecessor Committee originally published a report on significant problems in assessments in 2018, but many of the recommended changes have not been made.

Committee Chair Sir Stephen Timms MP said: ““We surveyed eight and a half thousand people as part of our inquiry and found a profound lack of trust in the system as a consistent theme.

“Many will welcome abolition of the Work Capability Assessment.  The Government’s process improvements, and recognition that the system causes undue stress and hardship, are steps in the right direction.

“However, waiting years for changes won’t cut it when quicker wins are available:  flexibility of choice on assessment by phone or face-to-face; recording assessments by default; extending deadlines to reduce stress; and sending claimants their reports. All this will give much-needed transparency to a process that so few trust yet affects their lives so fundamentally.

“All efforts must be made for unnecessary limbo and stress for claimants to be put to an end.”

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New benefit system will offer short term assistance

Payment introduced to protect people when challenging benefit decisions

People challenging disability benefit decisions will be able to claim a new Short Term Assistance payment under Scotland’s new social security system.

Short Term Assistance will mean people continue to receive the amount of money they were getting before the decision was made to lower or stop their payment.

To ensure people are not put off seeking an appeal or re-determination, they will not have to repay Short Term Assistance if the re-determination or appeal upholds the decision to lower or stop their social security payment.

This is a first for benefit delivery in the UK and it will be introduced alongside Child Disability Payment, the Scottish Government’s replacement for Disability Living Allowance for Children.

Social Security Secretary Shirley-Anne Somerville said: “People’s lives are complex and making benefit decisions, which take into consideration a whole range of unique circumstances, is difficult.

“Social Security Scotland will gather as much information as we can, working with the applicant, the wider public sector and health and social care professionals to make the right decision first time. However, we know that we won’t always get it right and where we don’t, we want people to feel able to challenge us to look again.

“This is why we are introducing Short Term Assistance. We know that it can be difficult for people who rely on disability assistance when their payment has been reduced or stopped. The decision to ask for a re-determination or appeal can be daunting. This new payment will give people the confidence to ask us to look again and to go to appeal if they feel they need to, ensuring they get everything they may be entitled while working through this process.

“We hope to drastically reduce the need for people to go through the re-determination and appeal process under our new system by getting the decisions right first time. Where we don’t get it right though, we will give people who rely on this service the opportunity to right this wrong, without being penalised.”

Further detail about how the redetermination and appeal process will work is contained in a series of papers that outline the future of disability benefits in Scotland.

These detail what people should expect from application right through to appeals. 

Our sick society?

Terri Smith is a Member of the Scottish Youth Parliament, where she represents Edinburgh Northern and Leith. She is also a young woman with health problems. Read her experience of facing a DWP appeal yesterday – and ask yourself what sort of country we’ve become …

terri Smith

I’ve never felt so belittled and demoralised in my life until today. I was in court this morning fighting against the DWP’s decision to declare me fit for work. Continue reading Our sick society?

Government hails drop in benefit dispute waiting times

New figures show the average waiting time for disputes against benefit decisions have dropped substantially.

DWP

New figures show the average waiting time for disputes against benefit decisions have dropped substantially, from over 6 months to under a fortnight on average, thanks to a new and quicker system introduced by the Westminster government.

Ministers last year fundamentally reformed the way the Department for Work and Pensions manages benefit disputes – introducing a system called mandatory reconsideration, where officials look again at decisions and any additional evidence before it goes to an appeal tribunal.

It has radically speeded up the appeals process – removing the need for many people to rely on tribunals which take on average over 6 months to reach decisions – and can sometimes take as long as a year.

Streamlining of the disputes process is part of the government’s long-term plan to reform welfare and ensure benefit support is better targeted at those who need it most. The government currently spends around £94 billion a year on working-age benefits.

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Work and Pensions Minister Mark Harper (pictured above) said: “Cutting the time people are waiting to resolve benefit disputes from over 6 months to an average of just 2 weeks is good news for claimants and the taxpayer.

“Fewer appeals going to tribunal avoids protracted and costly procedures for the taxpayer and the claimant. Our reconsideration system now makes sure people who are entitled to benefits get them sooner.

“As part of the government’s long-term economic plan, we are committed to helping as many people into work as possible, rather than just writing them off on out-of-work benefits as happened in the past. We also want to make sure we help and support those too sick to work, which we are doing.”

Claimants now have the chance to challenge a decision if they feel it is incorrect and provide additional evidence at the earliest possible opportunity.

The latest statistics show that the proportion of people appealing to a tribunal against ESA decisions have dropped sharply by 86% between July and September 2014 – compared to the same period last year.

98% of all mandatory reconsideration requests made between the end of October 2013 and the end of October 2014 have been re-examined and cleared.

Spartans go the eggstra mile for local kids

Special delivery to The Haven Project
Special delivery to The Haven Project

The Spartans Community Football Academy made an ”eggstra’ special effort to ensure that no local kids go without an egg this Easter – and the result of their community appeal was more than 300 Easter eggs!

The Academy distributed the donated Easter Eggs to a number of  community groups and organisations across North Edinburgh yesterday, and they would like to thank everyone who supported the appeal.

Cracking result!

(NOTE TO SELF: make that the last of the Easter yolks jokes)