ICO issues half a million pounds in new fines as fight to tackle illegal nuisance calls continues

The Information Commissioner’s Office (ICO) has issued fines totalling £590,000 to five companies for collectively making 1.9 million unwanted marketing calls which targeted the elderly and people with vulnerabilities.

This latest action is part of a wider crackdown to tackle rogue companies using pressurised sales techniques to sell insurance for white goods, such as washing machines and fridges, and other household appliances, including TVs.

£1.45 million in fines have now been issued by the ICO since October 2021 to 16 companies for making illegal, unwanted marketing calls, many to people who had taken steps to block nuisance calls by registering with the Telephone Preference Service (TPS). The fines resulted from detailed investigations by the ICO, assisted by intelligence from National Trading Standards

The companies often target older people and people with vulnerabilities, and in most instances, people who already had or did not need the service.

Andy Curry, Head of ICO Investigations, said: “We’ve heard harrowing stories of people being hounded with these nuisance calls, and feeling forced into handing over bank details for unwanted and unnecessary insurance.

“We’re working to protect people who are being deliberately targeted because they’re seen as easy pickings by unscrupulous cold callers.”

CASE STUDY:

Jonathan Young’s parents made payments totalling more than £2,000 to around a dozen companies after receiving marketing calls for insurance policies that they didn’t need.

Mr Young tracked the payments through his parents’ bank statements and spent months trying to recover the money. The ICO has today fined two of those companies as part of the latest round of its action.

Jonathan said: “Despite opting out of receiving marketing calls, my parents were bombarded by calls from companies selling insurance products. They were often left confused about who was calling them and high-pressure sales tactics led to them paying thousands of pounds for policies they didn’t need or really want.

“During one call, I believe my mother may have been coerced into making a payment using my father’s debit card while he was asleep. Companies should not be targeting elderly people and those with vulnerabilities in this way and I am grateful to the ICO for its continuing action to help prevent distress to other families.”

It is against the law to make a live marketing call to anyone who is registered with the TPS, unless the individual has informed the specific organisation that they do not object to receiving calls from them.

Andy added: “Registering with the TPS makes it illegal for companies to call you without your consent.

“We’d encourage anyone who wants to block unsolicited marketing calls, to either a land line or mobile phone, to sign up to this free service. Then, if you or your loved one is on the receiving end of this kind of call, contact the ICO so we can investigate.”

Register a landline or mobile phone for free to block unwanted marketing calls by visiting the Telephone Preference Service (tpsonline.org.uk).

Complaints about nuisance calls can be made to the ICO at ico.org.uk.

The latest five companies to be issued fines are:

Jenny Ross, Editor of Which? Money, said: “It is unacceptable that rogue companies are targeting elderly, vulnerable people through illegal and unwanted marketing calls pressuring them into buying appliance cover that they don’t need, and positive that the ICO is taking action on this issue.

“Which? has been warning about rogue firms cold-calling people about insurance for white goods or other household appliances for years and has reported over 100 firms to the ICO and Trading Standards.

“If you or someone you know has been cold-called about appliance cover, ask for the company name and report it to the ICO. If you are being inundated with cold calls, ask your phone network about the call blocking services it offers.”

School strikes to go ahead next week

UNISON Scotland has received a message of unwavering solidarity from Andrea Bradley, the General Secretary of the EIS Union.

In this message, she extends heartfelt support to our dedicated UNISON members within the Education sector who have taken a courageous stand for fair pay on behalf of all local government workers.

Highlighting the invaluable contributions of education workers to the growth and development of young minds and our society as a whole, Andrea Bradley emphasises the urgent need to address the undervaluation of their work:

Solidarity from EIS

“The EIS stands in full solidarity with UNISON members within Education who have been forced to take strike action in the just fight for fair pay.

Education is a vital public service within which workers are contributing massively to young people’s learning, care and development for the benefit of our whole society.

Yet we continue to see that work being undervalued by those who hold the purse-strings. All power to your members for their courage in standing up for themselves, their colleagues and their families… and for the future of Scottish Education. All school staff deserve to be paid fairly for the essential work that they do. No ifs, no buts, no maybes. Solidarity from the EIS!”

– Andrea Bradley, EIS General Secretary

COSLA’s Resources Spokesperson Councillor Katie Hagmann responded yesterday: “I am extremely disappointed with the news from UNISON today that not only are they recommending rejection of this half a billion pay package – they are putting our communities, especially our children and young people, through the turmoil and mayhem of strikes next week with their actions.

“We have met every ask of our Trade Union colleagues throughout these negotiations and this best and final offer was made on the basis that strikes would be suspended.

“We absolutely value all our Local Government Workforce and throughout these negotiations Council Leaders have re-iterated the value we place on the Workforce and the work that they do.

“It is totally unacceptable that with such a significant offer on the table that our Trade Union colleagues are putting our communities and our young people through the turmoil of strikes.

“It must be reiterated that we are talking about a pay package worth over £445 million, specifically targeted at the lower end of our workforce.  A pay package which not only compares well to other sectors but recognises the cost-of-living pressures on our workforce and which would mean the lowest paid would see an in-year uplift of over £2000 or just under 10%.  

“This would mean that a pupil support assistant currently earning £22,000 would receive a £2006 pay increase and a new salary of £24.000. This is an additional £748 from the offer in April.”

Your Pay: The Facts PDF (21/09/23)

Investing in nature

New funding to help projects grow

Over £3 million has been distributed to nature projects across Scotland to help them scale up their conservation work and ensure the benefits are shared with local communities.

The Facility for Investment Ready Nature in Scotland (FIRNS) is co-funded by The National Lottery Heritage Fund in partnership with the Scottish Government and NatureScot. It aims to help create a pipeline of market-ready projects to help attract responsible private investment in Scotland’s nature.

27 diverse projects will share over £3.6 million this year; approximately £1.8 million from public funds and another £1.8 million matched by The National Lottery Heritage Fund. The funded projects are spread across Scotland: from the Solway Firth to Shetland, Fife, across central Scotland, and the Hebrides.

Examples include using private finance to restore river catchments to improve water quality and reduce flood risk, while creating community assets such as growing spaces and improved greenspace. 

Wildflowers growing in a built up area, Perth. ©Lorne Gill/SNH

Environment Minister Gillian Martin visited the Water of Leith Catchment in Inverleith Park – one of the projects to benefit from the new funding. She said:“The Scottish Government is already investing in nature at scale – with £65 million in the nature restoration fund and £250 million peatland restoration alone.

“However, given the scale of the challenges we face, public investment alone will not be sufficient to meet our ambitious climate change and nature targets. That is why both public and responsible private investment in Scotland’s natural environment will be essential.

“As set out in our new Programme for Government, we are committed to taking forward our distinctive market vision in Scotland – that is a market for responsible investment that contributes to a just transition by benefitting the environment and supporting communities.

“The Facility for Investment Ready Nature in Scotland will support a diverse range of projects – from those seeking to restore coastal saltmarshes, to iconic Atlantic rainforests, peatlands, rivers, lochs, farmland biodiversity and green spaces for nature and people. Encouraging responsible private investment will help ensure these projects can continue to grow and thrive.”

NatureScot Chief Executive Francesca Osowska said: “As we tackle the climate-nature crisis with a growing urgency, everyone has the responsibility to get us to net zero.

“These first-round FIRNS grants offer communities, companies, charities and individuals across Scotland the opportunity to develop bold business cases and financial models which will attract the investment required to restore nature.

“I’m inspired by the creativity and ambition these projects show us as we scale up our efforts to halt biodiversity loss and create a nature-rich country for us all. A thriving natural capital market that benefits the restoration of our coasts, rainforests, peatlands, farmlands and urban greenspaces is great for communities and great for nature.”

The National Lottery Heritage Fund Director for Scotland Caroline Clark said:

“FIRNS is an exciting opportunity to explore new ideas on how we attract vital investment to support the restoration of nature in Scotland. We are funding over £1.8 million in grants to develop investment models that are good for nature, good for communities and good for the economy.

“At The National Lottery Heritage Fund we are passionate about communities being at the heart of what we fund, and community involvement is vital to these projects. It is thanks to National Lottery Players that we can support this innovative work.”

FIRNS – The Facility for Investment ready Nature in Scotland | NatureScot

Asian Restaurant Awards 2023

On Monday (18th September), the 7th Annual Asian Restaurant Awards Scotland, held at The Sheraton Grand Hotel in Edinburgh by the Asian Catering Foundation, saw over 70 of Scotland’s most loved Asian Restaurants and Takeaways battle it out for awards decided by over 10, 000 people’s votes. 

This much anticipated night, hosted by BBC News anchor Samantha Simmonds, was a celebration of some of the best restaurants serving some of the finest food in Scotland. 

Speaking following event, Foysol Choudhury MSP said: The work these restaurants are doing in challenging circumstances is exemplary and I would like to take this opportunity to pay tribute to them all

“I’d like to thank all winners and nominees for their participation in the night. We were treated to a great night with fantastic performances and food which showed the diversity of our wonderful catering industry. I would also like to put on record my thanks to ACF Chairman Yawar Khan for organising the event, in addition to the staff at the Sheraton Grand Hotel who helped the night run smoothly.” 

The Lothians Labour list MSP also expressed concern at the lack of government support to tackle the long-term problems affecting the industry: ““Asian restaurants are a crucial part of the hospitality scene in Scotland, with their cuisine enjoyed by thousands of patrons every week.  

However, the challenges these restaurants face are unprecedented. Just as they were recovering from damage the Covid-19 pandemic inflicted on their businesses, they were struck with a drastic rise in energy prices and a cost-of-living crisis.” 

“It’s also no secret that hospitality venues have struggled with staffing for a long time now.

“The UK and Scottish Governments must act now to support these businesses on issues old and new and ensure these restaurants and takeaways continue to thrive for many years to come.” 

Edinburgh marks Organ and Tissue Donation Week 2023

EDINBURGH is gearing up to celebrate Organ and Tissue Donation Week 2023 which runs from September 18-24.

This annual campaign is all about raising awareness for the ongoing need for organ donation, encouraging people to make a decision about whether they wish to opt in or out of donation, and making sure these wishes are discussed with family members.

Here in the Capital, in line with the UK wide campaign, we are hoping to light up the City Chambers in pink to show our support. Our colleagues at the Edinburgh International Conference Centre (EICC), will also be lighting up their building on Morrison Street.

We are also running an external social media campaign in consultation with the Scottish Government’s national campaign and the local work of NHS Lothian.

Yesterday (September 17) the ‘Transplant Tour’ began in Edinburgh. This is a charity cycle travelling down the UK to raise funds and awareness for the charity Give a Kidney. It will stop at Newcastle, Leeds, Sheffield, Manchester, Birmingham, and finish in Oxford. We have provided an official letter of support from the Lord Provost to the organisers and are supporting them and the charity with promotion.

On Friday (September 22), some Race for Recipients participants will set off from Murrayfield in Edinburgh and finish at the Kelpies in Falkirk.

The race is taking place across the country, with individuals and teams racking up the kilometres through walking, wheeling, running, swimming, and other ways, to raise awareness of the importance of making a donation decision and to recognise those whose lives have been touched by organ and tissue donation.

Depute Lord Provost Lezley Marion Cameron will be at Murrayfield to meet them and wish them well as they depart. Currently there are over 800 participants registered for the Race across Scotland. 

Council Leader Cammy Day said: “As we celebrate Organ and Tissue Donation Week 2023, we must be mindful of the fact that more than 7,000 people in the UK are currently waiting for a life-saving transplant.

“Only around one per cent of people die in a way that makes organ donation possible, which means every donation opportunity is precious. There are thousands of people who could be given a new lease of life by a donor, however in order to help as many people as possible we all need to play our part by registering our decisions to be a donor or opt out.

“These are conversations that need to be had amongst families, friends, colleagues, and communities as we go forward. We know that families are more likely to support donation when they already know it was what their loved one wanted.

“I’m encouraged by the fact that over half of people in Scotland have now registered their organ and tissue donation decision however there is still a lot of work to be done. Whatever your choice may be, the important thing is to make it and discuss it. I would urge anyone who is 16 or over and yet to join me and many others who have recorded their decision by visiting the official website. 

“Another great way to get involved is the Race for Recipients challenge. Our Depute Lord Provost Lezley Marion Cameron will be meeting some of the participants on Friday (September 22) as they head off cycling towards the Kelpies in Falkirk. Find out more and join online at their website.

“I’m proud of everything that we’re doing to mark this important week here in Edinburgh. From lighting up buildings around the city, to supporting our colleagues in government and the NHS, to lending a hand to fundraisers I’m sure this will be a week to remember.”

Johnnie Walker Princes Street lights up Edinburgh to mark world exclusive

  • New Blue Label variant capturing the elusive taste of umami, in first-of-a-kind collaboration with renowned Chef Kei Kobayashi, can only be purchased at Johnnie Walker Princes Street
  • Whisky fans can purchase the limited edition bottling from today, with bespoke cocktails and immersive tasting experiences available in the coming weeks.
  • Edinburgh’s West End will be illuminated with a stunning new projection as part of a complete takeover of the venue.

Johnnie Walker, the world’s number one Scotch Whisky brand1, today unveils Johnnie Walker Blue Label Elusive Umami – a pioneering expression inspired by the enigmatic flavour also known as the fifth taste, which will be available exclusively at Johnnie Walker Princes Street from today, before launching worldwide on October 16.

Taking inspiration from Japanese Zen Calligraphy, the projection onto Johnnie Walker Princes Street celebrates the ancient art form with silhouetted artists’ intricate brush strokes combined with elements from the beautifully crafted Umami Blue Label packaging on the side of Princes Street’s biggest canvas.

Arriving at Edinburgh’s eight floor whisky experience before anywhere else in the world, Johnnie Walker Blue Label Elusive Umami is a limited-edition release crafted by Master Blender Emma Walker and renowned Japanese Chef Kei Kobayashi of Paris’ three Michelin Star restaurant Kei.

The pair joined forces to create a Scotch that encapsulates the inscrutable taste of umami, a Japanese word used to describe what is a hard-to-define flavour, possessing mysterious qualities.

The result – a beautifully balanced Scotch of sweet and savoury flavours, with notes of blood oranges and red berries with sweet wood spice, a touch of smoked meat, a hint of salt and pepper with a long, sweet fruit finish. Selected casks from inland and coastal distilleries are hand-picked at the height of their maturation for their unique umami profile – only one in 25,000 casks succeeds in bringing this elusive character to life.

In addition to being the first in the world to get their hands on this incredible new whisky, Johnnie Walker Princes Street guests will also have the chance to enjoy a limited-edition Umami cocktail on the 1820 Bar roof terrace and take part in an immersive 60-minute tasting experience, with details set to be released on Johnnie Walker Princes Street’s social media profiles in the coming weeks.

Johnnie Walker Master Blender, Emma Walker, says: “When Chef Kei and I set out to capture the essence of umami, we wanted to push the boundaries of what Scotch could be and bring a truly innovative offering to the world of whisky and flavour.

“For Johnnie Walker Blue Label Elusive Umami, only one in 25,000 casks in our unparalleled reserves of more than 10 million maturing casks made the cut in our painstaking search for that elusive flavour profile – each expression of whisky was hand-picked to create an umami profile, just like ingredients for a recipe, allowing us to bring the unique character of this innovative whisky to life.”

Chef Kei Kobayashi adds: “Umami possesses a mysterious quality that ignites our senses, revealing sumptuous taste, complexity, and depth.

“Encapsulating that alluring flavour through Johnnie Walker Blue Label Elusive Umami allows you to immerse your palate in an exquisite Scotch Whisky of subtle richness.”

Rob Maxwell, Head of Johnnie Walker Princes Street, says: “Johnnie Walker is renowned for pushing the boundaries of what’s possible in whisky, and Johnnie Walker Blue Label Elusive Umami does just that.

“This collaboration is an expression of taste that’s rarely seen in the world of whisky, and one that is set to inspire a new generation of whisky lovers. It’s exciting that we are the world’s first location to stock this exclusive dram at Johnnie Walker Princes Street. We can’t wait for you to taste it.”

Available exclusively at Johnnie Walker Princes Street in Edinburgh from September 18, 2023, and available to buy globally from October 16, 2023.

Follow Johnnie Walker Princes Street for more information:

https://www.instagram.com/johnniewalkerprincesstreet/

Free macrame workshops in Granton

GRANTON Goes Greener are very excited to be hosting more FREE macrame workshops at Granton Parish Church in October🍁🍂.

They will be delivered by lovely Alexandra from Edinburgh and Lothians Regional Equality Council (ELREC) and in order to sign up, you MUST be able to take part in all 4 as we will be working on one big project taking 4 weeks.

It is ADULT ONLY workshop. To book your space-email: aleksandra@elrec.org.uk

UK Government to ban ‘American XL Bully’ dogs

‘American XL Bully’ dogs will be banned following a series of horrific attacks, the UK Government announced yesterday (15 September).

On the back of a number of shocking ‘American XL Bully’ attacks, the Environment Secretary will urgently convene experts to define the ‘American XL bully’ breed type in the next week.

This is a vital first step towards adding it to the list of dogs banned under the Dangerous Dogs Act.

This group will include police, canine and veterinary experts, and animal welfare stakeholders.

Environment Secretary Therese Coffey said: “Dog attacks are devastating for victims and their families and it is clear that more now needs to be done to stop them and protect the public. That is why we are taking decisive action to ban the American XL Bully.

“This is on top of the work the Government has been doing for some time with the police and local authorities to encourage responsible dog ownership and make sure the full force of the law is being applied.”

Under the Dangerous Dogs Act 1991, a definition of the ‘American XL Bully’ breed type needs to be specified – including clear assessment criteria for enforcement authorities – in order to impose a ban. 

The Government must then lay a Statutory Instrument to add it to the list of dogs banned under the Act. This will make it an offence to own, breed, gift or sell an XL bully. We will do this by the end of the year.

We need to safely manage the existing population of these dogs, therefore there will be a transition period. Further details on how the transition period will work will be provided in due course.

Current XL Bully dog owners do not need to take any action at this stage however, if XL Bully owners do not come forward during the transition period, they will be committing a criminal offence if they are subsequently found to be keeping one of these dogs.

Owners whose dogs are dangerously out of control are already breaking the law, and we already have a full range of powers to apply penalties to them. Under the Dangerous Dogs Act, people can be put in prison for up to 14 years, be disqualified from ownership or their dangerous dogs can be euthanised.

The Dog Control Coalition – which is made up of RSPCA, Blue Cross, Battersea, Dogs Trust, Hope Rescue, Scottish SPCA, The Kennel Club and British Veterinary Association – has long campaigned against banning specific types of dog, which fails as a solution to this urgent problem.

The Coalition, in a joint statement, said: “The recent incidents are deeply distressing and our thoughts are with all those involved and affected.

 “The biggest priority for everyone involved is to protect the public – but banning the breed will sadly not stop these types of incidents recurring.

“For 32 years, the Dangerous Dogs Act has focused on banning types of dog and yet has coincided with an increase in dog bites and the recent deaths show that this approach isn’t working. The UK Government must tackle the root issue by dealing with the unscrupulous breeders, who are putting profit before welfare, and the irresponsible owners whose dogs are dangerously out of control.

“The coalition urges the Prime Minister to work with them to fully understand the wide-reaching consequences of his decision to ban American bully XLs, which will have significant impacts on owners, the animal welfare sector, vets, law enforcement and the public. 

“It is also critical that any policy designed to protect public safety is based on robust evidence and we are deeply concerned about the lack of data behind this decision and its potential to prevent dog bites.”

Further detail on next steps for developing a ban and information for owners will be provided in due course.

Bike to the Botanics

🚴‍♂️ Why not join us on a family-friendly Led Ride to the Royal Botanic Gardens?

Marvel at one of the finest botanical gardens in the world. 🌺

Ride departs Meadows at 11am, Drylaw Neighbourhood Centre at 11:30am, returning for 3pm at Drylaw and 3:30pm at Meadows. 🕒

Complimentary refreshments will be provided. ☕🍪

#CyclingCommunity

#cycling

#NetZero

#elrecyclingclub

£12.4 million to help change choices about work

  • £12.4 million awarded to six innovative new projects to understand barriers to getting into work.
  • Projects include investigating the impact of endometriosis on women’s work choices and how programmes to reduce obesity and type 2 diabetes can improve workforce participation.
  • Funding will help overcome barriers facing those who need the most support getting into work    

Six ground-breaking projects including an investigation looking at how endometriosis impacts women in the workplace have been awarded £12.4 million, the UK Government has announced today (Tuesday 12 September).

The projects comprise the first round of the Labour Market Evaluation and Pilots Fund, and take place over the next two years. The results will help to transform the government’s approach to the jobs market and drive forward research into best practice in employment.

While the UK’s employment rate is higher than a number of other advanced economies, the government is committed to ensure that those who most need help getting into the workplace are supported.

The Chancellor announced a range of interventions to address this at Spring Budget 2023 – including a significant expansion of childcare support, making 30 hours of free childcare a week available to parents from children aged 9 months.

The Labour Market Evaluation and Pilots Fund is part of that and will be used to test new approaches and generate better evidence to help specific groups back into work or to work longer hours.

Financial Secretary to the Treasury, Victoria Atkins, said: “Our jobs record is incredibly strong, with high employment that means millions of people are benefiting from work. But for some, that’s not happening.

“We need to look for solutions that are tailored to help people thrive in the jobs market. This analysis is the first step towards that – looking at specific health conditions or living arrangements to find out what works to help people work.”

Minister for Social Mobility, Youth and Progression Mims Davies MP said: “The vital opportunities and confidence employment gives, helps to transform lives. This is why we are determined to support all those who want to progress to do so, while also driving down inactivity and importantly growing the economy.

“This key new funding for our pilots will enable us to support even more people to move forward in work, including vitally those in supported accommodation and more disadvantaged communities, to help people to break down any barriers to work, so more people can fulfil their employment potential.”

National Statistician, Sir Ian Diamond, said: “The ONS welcomes the opportunity to shine light on this important area with these projects.

“This new analysis will provide crucial insight for decision makers in helping to understand how health conditions impact on people’s working lives and what interventions can help people stay in work.”

One of the projects includes a first-of-its-kind Office for National Statistics (ONS) evaluation which will investigate the impact of endometriosis on women’s participation and progression in the workforce.

Endometriosis can affect around 1 in 10 women, with symptoms including chronic pain and fatigue which can disrupt daily routines, fertility and mental health and time off work may be needed for coping with symptoms.

Previous work has shown that women with the condition often take this into consideration when making career choices, including the likelihood they will need to take significantly more sick leave. This project will improve understanding and help inform government plans to support women with the condition in their careers.

A second project by the ONS will evaluate whether programmes to reduce the risk of developing type two diabetes and obesity improve people’s ability to join the labour market. 

Around 3.8 million people in the UK have type 2 diabetes and 2.4 million are at high risk of developing the disease which can have a strong effect on quality of life, including the ability to workThe evaluation will include reviewing the impact of the Healthier You NHS Diabetes Prevention Programme (DPP), a large scale nine-month, evidence-based lifestyle change programme aimed at people at risk of developing type 2 diabetes.

There will also be a new pilot to address barriers to work faced by those aged 18-24 living in supported housing, which is accommodation provided alongside care, support or supervision to help people live as independently as possible in the community and can act as a pathway to transitioning into work.

To support young people in making that transition, DWP and the West Midlands Combined Authority (WMCA) have developed a Proof of Concept that will test financial support and simplification of the benefits system for 18-24 year olds living in supported housing who move into work or increase their working hours.

This will help them to build their employment prospects further, work towards becoming financially independent and progress into move on accommodation in a planned way. 

Funding will also be allocated to two HMRC projects to evaluate the impact of Tax-Free Childcare on parents’ work choices and women’s return to work after maternity leave. In addition, funding will be provided to DWP to trial employment support and rent incentives to move people out of work or on low earnings into work or onto higher earnings.