More than 123,000 potholes were reported to councils in Scotland last year as Britain’s pothole problem continues to burden drivers

The 53% increase in reports since 2020 has resulted in council’s paying out around £411,000 as a result

• The worst roads revealed: the A703 from Peebles to Leadburn and Irvine Road in East Ayrshire are just some of the roads named by councils as having the most number of pothole reports overall. The most prolific being Great Western Road in Glasgow, with 1,451 reports by drivers in 2023.
• Elsewhere, some of the worst regions also include Scotland and the South West of England. But the South East is the worst overall, with almost 200,000 pothole reports from drivers.
• And drivers from all over the UK are seeing similar conditions. That’s as data shows how around 1 million pothole reports were made last year, with 4.4 million claims made as a result. But compensation payouts are down by 13% overall.
• The most common damages caused by potholes include punctured tyres (57%), damaged suspension (35%) or damaged tracking (32%).
• And repairs are costing drivers around £169, on average, to fix.
• Not sure what to do if you hit a pothole? Drivers should always go directly to their local council first, but Louise Thomas, motor expert at Confused.com, shares further advice on what to do.

More than 123,000 potholes were reported to councils in Scotland last year as Britain’s pothole problem continues to be a burden to drivers. That’s as new data reveals how there’s been a 53% increase in reports since 2020, resulting council’s paying out around £411,000 as a result.

And it’s a similar picture elsewhere in the UK. The worst region overall is the South East of England, with almost 200,000 pothole reports made by drivers in 2023. The South West had more than 173,000 reports and Scotland had more than 123,000. So it might come as no surprise that around 1 million pothole reports were made in total by UK drivers last year. That’s an increase of 24% since 2020.

As a result, more than 4.4 million claims were also made by drivers for pothole damage last year. That’s a 6% rise in pothole claims in comparison to the 3 years prior. But despite claims going up, it appears that payouts aren’t following the same trend. Data reveals how councils paid out around £3.3 million last year for pothole damages. But in comparison, this is down from £3.8 million that was paid out in 2020.

Potholes are all too common on UK roads and affect millions of drivers each year. Further research of 2,000 UK drivers found almost all (92%) have driven over a pothole in the past. More than 1 in 5 (22%) damaged their car as a result. Tyres suffered the worst damage by potholes, with more than half (57%) of those reporting a punctured or flat tyre. More than a third (35%) said potholes damaged their suspension, and another third (32%) said their car tracking was impacted.

To repair these damages, drivers said they had to pay out £169, on average. But less than 1 in 5 (17%) tried to claim back repair costs from their local council. And with those drivers saying they found the process stressful (42%) or long-winded (30%), it could be why many chose to just fund the repairs themselves. And of those who made a claim to their local council, around a third (31%) were completely unsuccessful in getting compensation. But those who did managed to claim back around £214, on average for damages..

More than half (58%) of drivers think UK roads have never been worse for pothole damage. But the amount of potholes and the lack of compensation offered to drivers could be down to the tight budgets given to local councils.

Last year, the government recognised the influx of potholes creating dangerous scenarios for many UK drivers. And as a result, the government announced a £200 million pot of money for councils in England during the 2023 Spring Budget(2).

This was to specifically tackle pothole repairs and funding was allocated to councils by the Department for Transport (DfT). But some local councils received a bigger slice than others. This could be one of the main reasons why some drivers are more successful with claims than others. It could also be why some councils are able to repair potholes more frequently than others.

Money aside, councils were kept busy last year. That’s as data reveals how 1.2 million potholes were collectively fixed across the UK in 2023. The good news is that the amount of pothole repairs is up by 19% in comparison to 2020.

But the bad news is that a fairly equal amount is still being reported annually, so the burden on drivers is vast. And potholes can not only cause serious damage to cars, but injure drivers and risk the safety of many other road users. In fact, a third (33%) of drivers say potholes are one of their main safety concerns as a driver. And if potholes aren’t fixed by councils in a timely manner, they could continue to be a burden for many who use the roads.

And despite efforts by the government to tackle the problem, it seems that the majority of UK drivers want further change. That’s as almost half (48%) want the government to put more funding towards pothole repairs. And more than half (53%) think that it should be a legal requirement for councils to repair a pothole after it’s been reported.

Motor expert, Louise Thomas at Confused.com car insurance comments: “Although the harsh winter months are almost behind us, potholes are still proving problematic for drivers. That’s as pothole reports in the region reached more than 123,000 last year. And across the UK, data shows how reports totalled almost 1 million – a 24% increase compared to 2020.

“There’s no denying that the UK has a pothole problem, and the government has dedicated more funding as a result. But for some drivers this isn’t enough. Especially if they live in high risk areas, where wet and colder weather means problems are more likely to arise.

“If you see a pothole while driving, it’s important to report it to the local council straight away. Even if it didn’t damage your car, you could help to protect other drivers who might come into contact with it at a later date. Potholes can cause damage to vehicles, so the sooner it’s fixed, the safer road users will be.

“If your car is damaged due to a pothole, you should always try to reclaim the cost of damage through the council first. That’s because pothole repairs are their responsibility. When making a claim, make sure to take pictures or videos for evidence and be as detailed as you can.

“You should share information about where the pothole was, the time of day it happened and the damage it caused your car. And if the local council won’t compensate for damages, you could also make a claim through your car insurance. But be wary that this could result in a higher premium the following year, so always try the council first.”