A trial community contact project is running in Gorgie Dalry to make it easier for local people to reach the services and support that the Council offers.
Citizen Space at Tynecastle Community Wing is a test site that enables residents to access Council services in a convenient local setting.
The new trial team has been specially trained to help people there and then with Council services like ordering a new wheelie bin or informing of problems with local street lights. They can also link residents to the right community groups and other places they can get support.
If people would like help and advice with other things – such as housing, neighbourhood disputes or debt – the team will invite them for a longer discussion about how they can help.
The Council’s customer teams provide an important point of contact for residents looking to access Council services. Locality offices continue to offer an essential route for those seeking help and support.
The need to deliver more proactive services closer to people across the city is part of the Council’s 20-minute neighbourhood strategy. This will allow everyone to live well locally and meet most of their daily needs from within their own community by walking, cycling, wheeling or taking public transport.
Council Leader Cammy Day met with the team and Citizens Advice Edinburgh colleagues involved in the project on Tuesday to see their work in action.
Council Leader Cammy Day, said: “We want to make sure that everyone living in Edinburgh can easily reach the services and support that the Council offers. We’re working with our local partners and communities to plan and deliver services that meet everyone’s needs in a better way.
“Citizen Space at Tynecastle Community Wing provides exactly that – a new convenient and welcoming space that’s making it easier for people to use our services and receive advice.
“This is all part of our plan to support everyone’s wellbeing and end poverty and isolation in Edinburgh. These local community hubs will bring daily services together for everyone to help create more social and liveable communities.”
The Citizen Space is a drop-in facility for residents to use as they need it, but the team is also regularly out and about in the area to speak with local people and see how they can help. Look out for them in their 20-Minute Neighbourhood team jackets.
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