Phone scam reports have fallen by 84 pent cent in Scotland over the last year, new regional data from HM Revenue and Customs (HMRC) has revealed.
In the Scotland, 384 phone scams were reported to HMRC in June this year compared to 2432 in June 2021.
People aged between 25 and 34 appear to be most affected by scams in the region, with 94 reporting phone scams in Scotland in June.
HMRC has made significant efforts to tackle the problem and protect the public. Scam call reports from across all regions peaked in March 2021 with almost 76,000 reports. This was slashed to just over 5,000 in March this year.
To fight phone scams, HMRC has worked with the telecoms industry and Ofcom to stop HMRC’s helpline numbers from being spoofed by fraudsters, who can no longer appear to be calling from an HMRC number. HMRC also has a dedicated customer protection team working on cyber and phone phishing scams around the clock.
The drop in reported phone scams is a testament to the work of teams across HMRC in tackling fraud. HMRC’s phishing referral tools and innovative technology all play a part in the department’s efforts to combat fraud, which has resulted in fewer people falling victim to and reporting tax scams.
Kelly Paterson, HMRC’s Chief Information and Security Officer, said:
“We work tirelessly to tackle scams and protect hard-working taxpayers from becoming victims of fraud.
“Never let yourself be rushed. If someone contacts you saying that they are from HMRC, wanting you to urgently transfer money or give personal information, be on your guard. HMRC will never ring out of the blue threatening arrest.
“To help us fight these crimes, forward suspicious texts claiming to be from HMRC to 60599 and emails to phishing@hmrc.gov.uk. Report tax scam phone calls to us on GOV.UK.”
HMRC received over 212,500 reports in total of all kinds of scams, by email, text message and phone, over the past year, nationally.
Phone scammers often call people threatening immediate arrest for fictitious tax owed. Sometimes they claim that the victim’s National Insurance number has been used in a fraud or offer a fake tax rebate as a way of stealing personal and banking information.
In addition to warning the public about phishing scams, HMRC urges people never to share their HMRC login details. Criminals using the logins could steal from the customer or make a fraudulent claim in their name.
HMRC’s phishing scam advice is:
Stop:
- take a moment to think before parting with your money or information
- if a phone call, text or email is unexpected, don’t give out private information or reply, and don’t download attachments or click on links before checking on GOV.UK that the contact is genuine
- do not trust caller ID on phones. Numbers can be spoofed
Challenge:
- it’s ok to reject, refuse or ignore any requests – only criminals will try to rush or panic you
- search ‘scams’ on GOV.UK for information on how to recognise genuine HMRC contact and how to avoid and report scams
Protect:
- forward suspicious texts claiming to be from HMRC to 60599 and emails to phishing@hmrc.gov.uk. Report tax scam phone calls on GOV.UK
- contact your bank immediately if you think you’ve fallen victim to a scam, and report it to Action Fraud (in Scotland, contact the police on 101).
The numbers in this release refer only to phone scam reports to HMRC using a GOV.UK form introduced in 2020 and do not reflect all of the phone phishing reports that the department has received through email and other channels.
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