Staff at the only hostel in the Capital run by a social landlord have been praised following a recent care services inspection. Leith’s Dunedin Harbour Hostel has been awarded ‘very good’ grades after an inspection by the Care Inspectorate.
Managed by Dunedin Canmore Housing Group, the hostel – the only hostel service delivered by a Housing Association in Edinburgh – scored highly for the quality of care and support it provides to homeless people. Dunedin Harbour Hostel provides short term support of up to 12 weeks. The service also provides medium term support, up to six months, in self contained flats within the hostel accommodation. At the time of our inspection 35 people were using the service.
Staff have various areas of expertise, including mental health, drugs, alcohol and counselling. The team provides housing advice, emotional and practical support and help with independent living skills. And they work closely with each person to identify and work towards their personal goals, promote healthy lifestyles and build skills for work.
The report said the Parliament Street-based hostel service has been creative in helping people access support, working with a range of services to build relationships with people in the hostel that can continue after their stay.
Dunedin Canmore’s Sheltered Housing Division also scored ‘very good’ in the inspection. The Sheltered Housing Division provides a housing support service to around 340 tenants living in nine sheltered housing complexes across Edinburgh. Tenants have self contained flats and each complex has a communal lounge, kitchen and laundry facilities.
The report said, “The sheltered housing managers we met were enthusiastic about their role and committed to supporting tenants to live as independently as possible. Sheltered housing tenants were happy with the support they received from their sheltered housing manager. They were viewed as friendly, approachable and helpful and the “extra” help they gave was very much appreciated.”
Housing Manager Rhona McAdam said: “I am delighted with the Very Good Grade from the Care Inspectorate. This reflects the hard work of all the staff in the service and their commitment to providing an excellent service to the tenants in sheltered housing. I am very pleased by the many positive comments which the tenants made about their sheltered managers to the Care Inspector. Our Care Inspector also offered us some useful suggestions on how we might further improve our service, which we are currently implementing.”
