Waterfront Avenue – The NEN – North Edinburgh News

Scottish Gas recruiting 350 jobs in it’s Edinburgh Call Centre

New staff will be in post by the end of the year to help customers this winter
Scottish Gas has a £100 million support package available – the largest of any UK supplier – and staff will be given additional training on helping customers who are struggling with energy costs.

Scottish Gas has announced it is growing its team of call centre operators in Edinburgh as it continues to provide even more help for customers this winter.

The energy provider is recruiting 350 new roles at its Edinburgh energy contact centre which will see total staff numbers rise to more than 480. Additional training on assisting customers in the UK with financial difficulty will also be rolled out across the team as the winter heating season begins.

The move is part of nationwide commitment to increase its existing customer service teams and hire more than 700 new call centre staff. These roles will all be in post by the end of the year with continued hiring taking place in January as part of the company’s aim to move all its call centre resource to the UK.

Last winter, Scottish Gas experienced an increase in call volume due to the energy crisis and invested £25 million in its customer services operations to meet this demand. Whilst energy prices have come down, the company still expects customers to need support so is continuing to boost its UK teams. The increased staff numbers will also mean longer opening times for Scottish Gas customers of 8am to 6pm on weekdays and 9am to 2pm on Saturday.

Scottish Gas has a £100 million support package in place to help customers who are struggling with energy costs – the largest voluntary support package offered by a UK supplier. Its customer services teams will receive additional training in how to help customers in financial difficultly including directing them to available support.

Chris O’Shea, CEO of Centrica, parent company of Scottish Gas, said: “Although energy prices have come down slightly, many of our customers are still struggling overall with the cost of living and need to speak to us for longer about their energy bills.

“Strengthening our call centre operations in Edinburgh will allow us to help more households across Scotland and the rest of the UK with expert advice and support during this time.

“I’m extremely proud of how our expert teams support our customers every day – in the past year they’ve helped over 1 million customers who’ve been struggling to afford their bills with additional support such as grants, debt relief and payment plans.”

Progress at Edinburgh’s flagship net zero carbon housing project

A major milestone has been reached on a flagship, net zero carbon housing development in Edinburgh as the first homes are now under construction.

Located on Waterfront Avenue in Granton, ‘Plot D1’ will comprise over 70 one, two, and three-bedroom apartments alongside several commercial units. The apartments will be rented as social housing owned and managed by The City of Edinburgh Council or to households on low to middle incomes at a ‘mid-market’ rate that is lower than private rental rates.

The development will form a significant part of the ongoing £1.3bn regeneration of Granton’s waterfront and will set a roadmap for the future of net zero carbon housing delivery in Scotland.

This is the first of three confirmed pilot projects being delivered by The Edinburgh Home Demonstrator (EHD) – a programme providing an innovative approach to building affordable net zero carbon homes at scale.

The Scottish Government-backed programme has engaged a community of research and development experts to show how affordable net zero carbon homes can be created at scale across the six local authorities within the Edinburgh and Southeast City Deal Region.

Glasgow-based contractor and manufacturer CCG (Scotland) is leading construction of the ’Plot D1’ site on behalf of The City of Edinburgh Council alongside a design team of architects, engineers, and energy consultants.

The firm is leveraging the Modern Methods of Construction (MMC) concept of offsite manufacturing on the pilot project. Standardised panels have been manufactured in CCG’s factory, transported to site, and positioned with the use of two cranes. This has resulted in a much quicker and efficient build, with one storey a week being completed on the Granton site.

This innovative combination of techniques will be evaluated by the EHD programme and will inform the development of a blueprint for procurement, quality standards, and cost that can be used across the sector to create affordable net zero communities.

The homes are designed to reach as close to net zero carbon as possible, with the aim of lowering energy demands, eliminating carbon emissions, and improving the living environment for residents. Renewable technologies such as a communal Air Source Heat Pump System and the use of solar PV panels will combine with the home’s enhanced building fabric to achieve the net zero standard of performance.

City of Edinburgh Council Leader, Cammy Day, said: “The future of housebuilding is happening here in Edinburgh, where we are proud to lead the biggest and most innovative net zero carbon development in the country.

“The pilot itself is helping to create and support jobs in green industries like offsite sustainable manufacturing. This is exciting to see and something our wider regeneration of Granton will build on.

“What we are doing with our partners at the Granton Waterfront is truly trailblazing and will see the community become a test bed for future innovation, skills development and much needed employment opportunities – all while pioneering 75 new net zero carbon affordable homes.”

Calum Murray, CCG (Scotland) Director and EHD Board Member, said: “CCG are pioneers for offsite manufacturing in Scotland. We operate from one of the UK’s most advanced facilities and use technological procedures to create homes in a controlled setting that are inherently designed to deliver an enhanced quality standard and minimise heat loss.

“For Granton D1, we will then integrate our entirely renewable energy system onsite. This uses several measures developed in partnership with Carbon Futures that combine with this improved standard of build to achieve our net zero target.

“The EHD programme is key to helping us to reach that target and this milestone at Granton D1 will be one of many along the way. It will be an exciting journey and one in which we are delighted to be playing our part alongside the Council and our trusted partners.”

Ainslie McLaughlin, Chair of the Edinburgh Home Demonstrator Programme Project Board, said: “The homes are quickly taking shape thanks to the offsite manufacture of key components.

“The productivity gains and speed of construction delivered by offsite MMC make it an important solution in the delivery of net zero carbon homes, especially to meet the demand for affordable housing. Scotland has both the capability and resources to scale this up, there is real opportunity here.”

The programme is delivered by multiple stakeholders including partners from The City of Edinburgh Council, Offsite Solutions Scotland, Edinburgh Napier University, the University of Edinburgh, Scottish Futures Trust, and Built Environment – Smarter Transformation (BE-ST) and is funded by the Scottish Government’s Affordable Housing Supply Programme and The City of Edinburgh Council.

For more information, visit: https://www.be-st.build/accelerate-to-zero/modern-methods-of-construction/edinburgh-home-demonstrator/

Show of Defiance: British Gas strike ‘rock solid’ as members prepare to burn their contracts

British Gas workers are burning the new contracts to show graphically their defiance of the imposition of hourly pay 15% below the agreed rate, says GMB Union.

Day six of the British Gas strike was ‘rock solid’ as an estimated 7,000 workers downed tools over the company’s plan to sack them all

Meanwhile angry engineers across the country are set to burn new contracts – which they have been told they must sign, or be fired in March:

In a show of defiance, engineers across the UK will burn new contracts tomorrow (Friday 22 January) at 10am:

London: Havering Town Hall, Main Road, RM1 3BB

Edinburgh: Scottish Gas call centre, 1 Waterfront Avenue, Edinburgh EH5 1SG

Cardiff: British Gas Customer Call Office, 4 Callaghan Square, Tresillian Way, Cardiff, CF10 5BT

Windsor: Centrica HQ, Millstream, Maidenhead Road, Windsor, SL4 5GD

Leeds: British Gas Call Centre, New Bridge House, Leeds, LS11 5BD

Uddingston: Scottish Gas, Murdock House, 29 Bothwell Road, Uddingston G71 7TW

Leicester: 195 Aylestone Road, Leicester, LE2 7QJa

Stockport: British Gas Office, New Bridge Lane, Stockport, SK1 2HQ

Members across the country – picketing at their vans due to the pandemic – will also be filming and photographing their contracts being burned at the same time.

Engineers and other workers will also down tools on January 22, 25, 29, 30, 31 and February 1 in anger as profitable British Gas provokes further disruption for its customers. 

British Gas engineers and staff voted overwhelmingly by 89% to strike after boss of parent company Centrica Chris O’Shea threatened to fire them all if they didn’t “accept” cuts to pay and terms and conditions. 

The strikes provoked by the company have caused massive disruption already – with an estimated 100,000 homes waiting for service across the country. 

British Gas parent company Centrica reported an operating profit (before exceptional items and tax) of £901 million in 2019. 

The operating profitability of its UK home heating business rose by 27 per cent in the first six months of 2020.

Justin Bowden, GMB National Secretary, said:  “GMB members at British Gas are burning the new contracts to show graphically their defiance of the imposition of hourly pay 15% below the agreed rate – as well as other changes.

“This is yet another attempt get through to Mr O’Shea that staff accepting cuts of this magnitude in a profitable company is wishful thinking in the extreme.

“British Gas has provoked disruption to more than 100,000 households already in the backlog for services. That number will grow due to the seven new strike dates.

“The company needs to put customers and staff first by abandoning wishful thinking and taking ‘fire and rehire’ off the table.

Man punched friend in the face as he waited to be sentenced for killing a pedestrian

David Nisbet, 22, dislocated Jamie Angus’ cheek bone when he assaulted him in a nightclub.

A man who was facing jail for killing a trainee teacher put a friend in hospital, a court has heard.

David Nisbet, 22, punched his friend Jamie Angus with such force that he dislocated the man’s cheek bone, Edinburgh Sheriff Court heard on Tuesday.

policetape — Nisbet assaulted his friend whilst awaiting sentencing.

At the time, Nisbet was awaiting sentence at the city’s High Court after being convicted of causing the death in November 2009 of Fiona Clason, 24.

Lady Smith jailed him for five years and eight months in May 2011.

On Tuesday, Nisbet pleaded guilty to assault to severe injury on April 2011 before Sheriff William Holligan. The court heard how this was Nisbet’s third assault conviction.

Depute fiscal John Kirk said Nisbet started drinking with friends at 5pm and ended up in the Karma Nights nightclub in the city’s Lothian Road where he continued to drink.

He got into an argument on the dance floor with another clubber and then started fighting with Mr Angus.

Mr Kirk said Nisbet punched Angus with such force that he needed to go to hospital after the incident.

He said: “The complainer sustained a small cut to the face. He also sustained a facial injury. The complainer was taken to Edinburgh Royal Infirmary before being taken to St John’s Hospital in Livingston. The complainer needed to have an operation to remedy the injury. It is thought he will make a full recovery from the incident.”

Nisbet was jailed at the High Court in Edinburgh after pleading guilty to causing death by dangerous driving.

On that occasion, the court heard how Nisbet drove his Volkswagen Golf up to speeds of 80 mph in a residential street on a cold, wet windy evening before crashing into pedestrian Fiona Clason.

Ms Clason was heading for a bus stop at about 8pm after visiting her mum in the Granton area of Edinburgh. Nisbet’s 2.3 litre Golf tried to overtake another car and spun out of control and into the path of a bus.

Police road closed sign — Nisbet knocked over and killed Fiona Clason on Waterfront Avenue

Bus driver James Brondum narrowly avoided a collision by swerving out of the way. Nisbet’s car mounted a kerb and hit a lamp post. But he regained control and sped away, hitting Ms Clason as she crossed Waterfront Avenue. She died from head injuries the following day.

The ceramic tiler sped away and it took him five hours to report the accident to police.

Jailing him, Lady Smith said: “Her life was full of promise but was abruptly and quite unnecessarily cut short.”

Concern for Waterfront Avenue scaffold

Police were today called to assist in making the area around the scaffolding on Waterfront Avenue safe after the sever gales have caused paneling to become dislodged and some have fallen.

A police spokesperson said “We were called by the contractor when they noticed some planks were unsafe. We are making the area secure whilst the contractor makes the scaffolding secure”

The contractors are currently erecting more scaffolding to make it more secure.