Virgin Money and Good Things Foundation team up to support millions of households facing digital exclusion

Virgin Money and the UK’s leading digital inclusion charity, Good Things Foundation, have teamed up to help millions of people facing digital exclusion across the nation by introducing the National Databank programme into Virgin Money’s full network of stores.

Latest data1 compiled by Good Things Foundation shows that although 77% of people in the UK believe having internet access is an essential need, 1 in 14 households have no home internet access at all, more than 2.5 million households struggle to afford broadband and 10.2 million people lack the most basic digital skills to use the internet.

Aiming to help reduce the digital divide, Virgin Money – the first and only bank in the UK to take part in the programme – has worked with Good Things Foundation to introduce the National Databankinto its 91 UK stores.

The National Databank works like a foodbank, but provides free mobile data, texts and calls for people in need. Through the programme, which was founded by Good Things Foundation and Virgin Media O2, digitally excluded people (anyone that doesn’t have regular access to the internet) can visit their nearest Virgin Money store and pick up an O2 sim card loaded with 20GB of free data – enough for around 220 hours of internet browsing per month. The free data allowance renews every month for six months.

Good Things Foundation has also provided specialist training to the bank’s customer service colleagues to help them better identify and support individuals impacted by digital exclusion and signpost them to a nearby National Databank, whether it is a Virgin Money store or not. In addition, through a range of initiatives colleagues across the bank will help to raise awareness and secure donations to Good Thing Foundation’s National Device Bank programme, which works alongside the National Databank to provide free smart devices to people who are unable to afford them. 

Finally, to help bridge the digital skills gap, Virgin Money and Good Things Foundation will work with Learn My Way, an online digital skills platform, to provide training to anyone looking for help to improve their knowledge of using the internet. The sessions, which can take place both in store and online, will cover various topics, including advice on how to stay safe when browsing and information on how to access essential online services.

James Peirson, General Counsel & Purpose Officer at Virgin Money, said: “Digital exclusion is a real issue in the UK and one that needs prioritising.

“For many low or no-income households, paying for broadband is often seen as a luxury that they can’t afford, but in reality, it is an essential purchase – especially in this digital age. That’s why we are proud to support the vital work of Good Things Foundation by making the National Databank programme easier for people in need to access across the UK.

“We are also keen to encourage other organisations that are in a position to help to join the initiative. Whether that’s by becoming a National Databank themselves or donating their old smart devices that would otherwise go to waste.

“Each small gesture goes towards making a huge difference, and by working together we can try put an end to the digital divide.”

Helen Milner OBE, Group CEO, Good Things Foundation, said: “We’re delighted to help tackle digital exclusion by extending our partnership with Virgin Money to make the National Databank available to its full network of 91 stores.

“There are still 2 million households that struggle to afford internet access in the UK today, and 10 million adults lack the most basic digital skills. We need to act now.

“We urge organisations to apply to become a National Databank and become part of our National Digital Inclusion Network, helping local communities access data, devices and digital skills through the National Databank, the National Device Banks, and the Digital Skills platform Learn My Way.

“By the end of 2025, our ambition is to engage 1 million people helping them benefit from the digital world and support 5,000 Digital Inclusion Hubs across the UK. Together we can fix the digital divide.”

For details of Virgin Money store locations, visit: Store Finder | Virgin Money UK | Virgin Money UK

To find out more about Good Things Foundation or to locate the nearest community organisation taking part in the National Databank programme, visit: https://www.goodthingsfoundation.org/databank/.

Virgin Money teams up with Good Things Foundation to tackle digital poverty in Edinburgh

Virgin Money has teamed up with leading digital inclusion charity Good Things Foundation to help tackle digital poverty in Edinburgh and surrounding areas, by giving people access to free sim cards provided by the innovative National Databank Programme in their Edinburgh store, as part of the bank’s nationwide support of the initiative.

The National Databank, founded by Virgin Media O2 and Good Things Foundation, is like a foodbank but provides free mobile data, texts and calls for people in need. Virgin Money is the first bank in the UK to sign up to the programme and will distribute O2 sim cards that will be loaded with 20GB of free data every month for six months, from 16 stores across the country.

Users can request a voucher from a local community support organisation registered with the National Databank and take it to their nearest Virgin Money store delivering the programme. Specially-trained hosts will work with users to register their sim cards, which provides enough data for around 220 hours of internet browsing per month, show them how to get online and offer tips on how to stay safe when browsing.

Other Virgin Money stores taking part in the programme include Aberdeen, Birmingham, Blackpool, Cardiff, Glasgow Hillhead, Grimsby, Inverness, Kilmarnock, Leeds, Manchester, Montrose, Newcastle and Peterborough, Rotherham and Sheffield.

Hugh Chater, Chief Commercial Officer at Virgin Money, said: “For many low or no-income households, paying for data is simply another bill that they can’t afford.

“Without it however, they are missing out on accessing essential money management and support services such as benefits calculators, online job boards and price comparison sites that can help to reduce their monthly outgoings.

“Through our new partnership with Good Things Foundation and Virgin Media O2, we are working to tackle this digital divide and taking one step closer to ending the poverty premium.”

Helen Milner OBE, Group Chief Executive at Good Things Foundation: “Having enough data in our increasingly digital society is not a nice to have, it’s an absolute essential.

“If you’re not online you can’t save money on products and services, help your children participate in home-learning, or apply for jobs. There are 2 million households struggling to afford internet access in the UK today, and 10 million adults lack the most basic digital skills.

“We’re very proud to be working together in partnership with Virgin Money and Virgin Media O2 to help tackle this and help even more people access the National Databank. Together, we can come together to help address the issue of data poverty in the UK once and for all.”

Partnering with Good Things Foundation is the latest in a number of actions Virgin Money is taking to help eliminate the poverty premium among its customers and wider communities by 2030. Earlier this year the bank joined forces with Turn2Us to offer access to a free online benefits calculator.

Virgin Money has also developed an online cost of living hub with advice on dealing with price rises and cutting bills. The bank also provides regular, free financial advice to its 6.5 million customers and signposting to support services for people that need extra help – whether they’re a customer or not.

To access Virgin Money’s cost of living support services, visit: 

https://uk.virginmoney.com/service/support-hub/cost-of-living/

To find out more about National Databank or locate your nearest community organisation taking part in the programme, visit: 

https://www.goodthingsfoundation.org/databank/

For more information on Good Things Foundation visit 

www.goodthingsfoundation.org.

Over 54,000 Scottish SMEs fear closure from second UK lockdown

An estimated 35,070 Scottish SME*s (small and medium-sized enterprises) say it is likely their business will close permanently in the next 12 months as a result of the coronavirus crisis, with this figure rising to 54,776 in the event that a second national lockdown is introduced, according to a recent survey by Virgin Money*.

The research is reported in the latest Virgin Money Business Pulse, which provides a comprehensive insight into the performance of the UK’s SMEs and the environment in which they operate.

Across the UK as a whole, the survey, which was conducted in early September, revealed that almost one million SMEs fear they could close if there was a second lockdown. Two-thirds (66%) of SMEs said their profits were lower in April because of COVID-19 disruptions, including 21% whose profits took a hit of more than 50%. 

Despite lockdown restrictions easing over the summer months, 64% of profits SMEs’ profits over the past 30 days decreased due to coronavirus-related disruption, compared to expected profits for this period prior to the outbreak of the pandemic. 55% of these businesses believe it will take more than six months for profits to recover to pre-lockdown levels.

Underlining the continuing precarious situation for SMEs, 17% of businesses say it is very likely or somewhat likely they will be forced to close permanently in the next 12 months.  This number rises to almost a quarter (24%) when considered in the context of a potential second national lockdown, similar to that seen in March and April.

A key turning point for SMEs will be the closure of the Coronavirus Job Retention Scheme at the end of October.  42% of SMEs (excluding sole traders) expect their workforce to be smaller in December than it is in September. The new Job Support Scheme coming into force on 1 November is less generous than the furlough scheme, and so represents a significant withdrawal of fiscal stimulus.

However, the survey also uncovers some positives, with 15% of SMEs stating their profits were unaffected during lockdown and 10% noting their profits were higher, as demand for specific products, such as food and PPE, increased. 

In addition, the lockdown has prompted almost a quarter (23%) of SMEs to update their strategy, 21% to reshape their vision, and 12% have improved existing products and services.

The Virgin Money Business Pulse covers the first half of 2020, which captures the start of the COVID-19 crisis. 

The scale of the challenges experienced by SMEs is reflected in the Virgin Money Business Pulse, which fell to its lowest ever level of 32.9 in the second quarter of 2020. 

This was driven by record-low scores in the revenue, GDP and capacity indicators, although gains were made in the business costs and lending indicators.

Rock bottom commodity prices and falling wages have provided some relief to SMEs in the form of declining business costs.  Similarly, government-backed loans as part of the fiscal response to the pandemic, led to a record jump in SMEs’ borrowing, which has improved the lending indicator.

Elsewhere in the Virgin Money Business Pulse, the new Regional Rebalancing Tracker, which records regional economic inequalities in the UK, reveals the economic divide between London and the South East and the rest of the UK has continued to widen in the past six years. 

Scores are calculated based on a region’s convergence to the level of economic prosperity and opportunity in London and the South East.  The tracker reached a record low of 38.6 points in Q2 2020, with the lowest levels of convergence in the North East of England and the East Midlands.

Scotland’s individual Regional Rebalancing score was 37.6 in Q2 2020, with a weak rate of business creation weighing on the overall score. Productivity in Scotland is, however, the highest in the UK outside of London and the South East.

It is estimated that in 2020, workers in London and the South East generated on average £37.69 per hour worked. In Scotland, the corresponding figure is £30.13. This means that for every pound of output generated by workers in London and the South East, workers in Scotland generate an estimated 80 pence in the same amount of time.

Gavin Opperman, group business director at Virgin Money, said: “The results make for sober reading, but they are unsurprising given the extraordinary disruption of the last six months. 

“The COVID-19 pandemic has caused the deepest recession on record and recovery is slow, despite the national GDP figures regaining ground.  The UK’s SMEs have experienced unprecedented strain, with sales and profits affected by workplace closures, supply chain disruption, diminished productivity and declining household incomes.

“Despite the pickup in economic activity in the summer months, businesses are by no means out of the woods.  As we head into the autumn and winter months with newly introduced restrictions, the next six months will be critical for many businesses. 

“SMEs have shown tremendous resilience and innovation this year, with some excellent examples of creativity to pivot business models and maintain operations.  But there is no doubt there are tough times ahead.

“On a brighter note, the pandemic may offer SMEs the chance to continue longer-term with the new and more flexible work patterns the pandemic necessitated, helping to rebalance the spread of wealth and opportunity across the country.

“We will continue to focus on how we can best support the businesses we work with. The future is always hard to predict, perhaps more so now than ever, but we will aim to be the best partner we can be as the UK navigates through the economic recovery from the pandemic”.

*Calculated by The Centre for Economics and Business Research (CEBR), with research conducted by Censuswide from 04/09/20 to 07/09/20, with 501 SME decision makers