HC-One Scotland’s Victoria Manor Care Home, in Leith’s Albert Street, is delighted to announce its ‘Good’ rating after a recent inspection from the Care Inspectorate (CI), Scotland’s independent regulator of social care.
This outstanding achievement underscores the home’s unwavering commitment to delivering compassionate, person-centred care to its residents. Following a comprehensive inspection, Victoria Manor received a ‘Good’ rating across all key areas, with exceptional scores of 5 (Very Good) in Leadership and Management, Staffing, and specific aspects of resident well-being and involvement.
The CI praised the home’s positive leadership from Home Manager Julie McNaughton and Deputy Manager Natasha Thomas, who have helped foster a supportive environment for both staff and residents. This has led to excellent care outcomes at the home which provides nursing and nursing dementia care services.
The report highlighted the team’s transparent complaint reviews, embedded skilled-level dementia training, and a holistic approach to end-of-life care, which families described as “very positive”. Inspectors commended the kind and dedicated staff, with comments reflecting their pride in working at Victoria Manor and their collaborative spirit, described by social workers as a “dream to work with”.
The home’s beautifully landscaped gardens, accessible facilities, and vibrant activity programmes were also recognised as key strengths to create a warm and engaging environment.
Julie McNaughton, HC-One Scotland’s Victoria Manor Home Manager, said: “We’re incredibly proud of this achievement, which reflects the hard work and passion of our team at Victoria Manor. I would like to thank the whole team for their commitment, and I want to congratulate them on a positive report.
“Our focus remains on creating a nurturing environment where every resident feels valued and supported. This rating is a testament to our mission.”
Natasha Thomas, HC-One Scotland’s Victoria Manor Deputy Manager, added: “We’re dedicated to achieving our aim of being the care provider of choice for those looking for the very best care.
“The culture is changing at Victoria Manor for the better as our colleagues feel valued and supported.”
For more information on HC-One Scotland homes in your area visit www.hc-one.co.uk/carehomes.